Community Connections2017 Hunter Homeless Connect Directory

Emergency ReliefFree Feeds

Accommodation & HousingDomestic Violence Services

Refugee ServicesCounselling

PLUS MUCH MORE...

A Hunter Homeless Connect Inc. Initiativein partnership with Hunter TAFE

The 2017 Hunter Homeless Connect Directory is a compilation of current services available to anyone in need. It is not exhaustive but should be able to help direct people to a suitable service which can then assist to solve urgent needs.All information is current as of August 2017 and will be available at www.hunterhomelssconnect.org.au

info@hunterhomelessconnect.org.au

Crisis ContactsKids Helpline1800 55 1800 FREE CALL24hr / 7 days 5-12yrs 13-25yrsReady to talk about anything. Services also include web chats & email & lots of web based information.Visit www.kidshelpline.com.au

Lifeline13 11 1424hr / 7 days - crisis support + suicide preventionConfidential counselling if you or someone you know is thinking about suicide or experiencing a personal crisis.Free interpreting service.

Link2HomeFree call 1800 152 15224 hrs / 7 daysInformation & telephone referral service for people who are homeless or at risk of becoming homeless. They work in partnership with a range of homelessness services. If you are Aboriginal you can ask to speak to an Aboriginal worker.www.housing.nsw.gov.auUp to a 20min phone wait.

Mensline Australia1300 789 97824hr / 7 daysProfessional telephone and online counselling, information and referral service for men. Specialist capabilities around family, relationship concerns, loss and grief, loneliness, mental illness and parenting concerns.

Mental Health Line1800 011 511 FREE CALL24hr / 7 days - crisis lineFirst you speak to a triage nurse who assesses you and then links you with mental health services.

NSW Domestic Violence Line1800 65 64 63 FREE CALL24hr/7 daysTelephone counselling, information & referrals for women experiencing or who have experienced domestic violence.

Police Assistance Line (PAL)13 14 4424hr / 7 daysIf you are a victim of a crime, other than life threatening or time critical emergency situations, PAL allows you to report crime over the phone. Once your report is completed by a customer service representative, your information is immediately available to your local police.

Suicide Call Back Service1300 659 46724hr / 7 daysA telephone and online support service for those at risk of suicide, their carers, those bereaved by suicide and professionals who support suicidal clients. The Suicide Call Back Service supports callers through a series of professional counselling sessions to work through difficult emotions.www.suicidecallbackservice.org.au

Adolescent & Family CounsellorFor 12-25 year olds73 Elgin St Maitland(02) 4931 1000

www.ReachOut.comWhere you can get the help you need, when and where you need it.You can access ReachOut.com 24/7, and talk to other young people or read factsheets and stories on anything from everyday issues through to really tough times.

Northlakes Youth ServicesCounselling, Early Intervention Programs Outreach, Referral, Mentoring 9-18yrs1 Minmi Rd Edgeworth(02) 49588648Annie Hopkins (counselling)afcnlake@bigpond.net.auRichard De Martin (youth worker) nypemnc@bigpond.com

Youth on TrackAn early intervention program for young people at risk of offending• Case Management• Court Support• Early Intervention Programs6/19 Bolton St Newcastle0477 380 117

Path 2 Change (P2C)Committed to providing young people who are homeless or at risk of homelessness, specialised support and access to education, training and employment opportunities11 Charles Street, Wallsendadmin@p2c.org.au(02) 4951 21448.30am-5pm MON-FRI

Compass’ Grow A Star Program1/44 Beaumont Street1300 333 733www.growastar.com.au/site/grow-a-starGives youth at risk access to sporting, musical, academic activities

FACS (Child protection)

www.facs.nsw.gov.au 1800 152 152

Beyond Blue www.beyondblue.org.au 1300 22 4636

Homeless Australia

www.homelessnessaustralia.org.au

Family Support Newcastle

www.nfss.org.au 4926 3577

Rydon (youth services)

www.rydon.org.au

NSW Ombudsman

www.ombo.nsw.gov.au 1800 451 524

Pregnancy Support

www.pregnancysupport.com.au 1300 792 798

Rape Crisis 24/7

www.nswrapecrisis.com.au 1800 424 017

Law Access www.lawaccess.nsw.gov.au 1300 888 529

Legal Aid www.legalaid.nsw.gov.au 02 4929 5482

NILS Interest Free Loans

www.goodshepherdmicrofinance.org.au 03 9495 9600

Energy & Water Ombudsman

www.ewon.com.au 1800 246 545

Mission Australia

www.missionaustralia.com.au 1800 88 88 68

Samaritans www.samaritans.org.au 02 4960 7100

Aboriginal Legal Services

www.alsnswact.org.au

St Vincent De Paul

www.vinnies.org.au 02 9568 0262

Homeless NSW

www.homelessnessnsw.org.au

Salvation Army www.salvos.org.au 13 72 58

Reachout www.reachout.com.au

Headspace www.headspace.org.au

Lake Macquarie Community Directory

www.lakemac.com.au 02 4921 0333

Hunter Community Hub

www.huntercommunityhub.org

Victims of Crime

www.vocal.org.au 1800 633 063

Newcastle Community Directory

www.newcastle.nsw.gov.au 4974 2000

Ask Izzy www.askizzy.org.au

Phone Apps

Websites

DaisySupport for the impacts of sexual

assault, family violence and domestic violence

MindshiftTools to assist with

anxiety

Express Plus

Centrelink

Aboriginal Specific ServicesWandiyali ATSI• Out of Homecare• Early Intervention• Hunter Koori Youth Service• Community Support Service• Housing for YouthWalk in’s and over the phoneM-F 9am - 5pm3/37 Griffiths Road Lambton(02) 49575900 reception@wandiyali.com.au

Aboriginal Medical ServicesAwabakal (Newcastle)www.awabakal.org(Free call) 1800 292 225

Administration & Elders(02) 49 18640064 Hannell Street Wickham

Medical & Dental Centre (02) 4907 855538A Samdon St Hamilton

Ungooroo Aboriginal CorporationYoung Aboriginal people who are homeless or at risk. Medical services, training & mentoring & linking to services.128 George Street Singleton(02) 6571 5111email. admin@ungooroo.com.au

Warlga Ngurra Women & Childrens RefugeAboriginal Mums and kids affected by domestic violence & those at risk of homelessness. Need to call for a spot at refuge.manager@warlgangurra.org.auM-F 9am - 5pm(02) 4950 1566

Muloobinba Family Support Service• Parenting programs• Emergency assistance• Child and family support• Referrals• Energy Accounts Payments Assistance (EAPA)

• Chemist VouchersUnit 2, 22 Portside Crescent, Maryville. Walk in’s and over the phone.02 4969 5299F: 02 4969 5023admin@muloobinba.org.auhttp://www.muloobinba.org.au

Aboriginal Housing Office (AHO)The AHO is focused on delivering better housing choices for Aboriginal and Torres Strait Islander people in NSW.http://www.aho.nsw.gov.auAHOEnquiries@facs.nsw.gov.auFreecall: 1800 727 555

Aboriginal Hostels Limitedhttp://www.ahl.gov.au/Accommodation and support services across our national network of hostels.

Kirinairi HostelWalk in and by phone appointment.Aboriginal Children’s Advancement Society aims to provide education and employment opportunities for young Aboriginals through provision of hostels.kirinairinewc@ahl.gov.au15 Myall Road, Garden Suburb(02) 4943 4362

Durungaling HostelThis hostel provides boarding accommodation for tertiary students and those completing training in Newcastle.19 Spruce Street Lambton(02) 4952 4062

Aboriginal Gambling Counselling Support ServiceFree, confidential, non-judgmental counselling support for Aboriginal people and their families concerned about their gambling.1/239 King Street Newcastle (02) 4033 49418.30am – 4.30pm M-F

Support GroupsAlcoholics Anonymous12 step program & support group.Share experience, strength & hope to help recover from alcohol addiction.Locations around Newcastlewebsite: www.aa.org.au/findameeting(02) 4964 15551300 222 222

Narcotics AnonymousNon-profit fellowship of men and women whom drugs has become a major problem. Recovering addicts meet regularly to help each other stay clean.www.na.org.au 1300 652 820

UtilitiesVarious service providers within this booklet offer EAPA vouchers.

Hunter Water Account AssistanceAccount Assistance program is for customers that may be experiencing longer term financial difficultiesHunter Waters’ specialised staff will work with eligible customers to provide support and assist them to manager their account by: Having confidential discussions with you regarding your individual circumstancesProvide you with a range of options and guidance tailored to your needsSetting you on an affordable payment planHolding any collection activityHolding late payment interest charges

Payment Assistance SchemeIf you are a residential customer or tenant (paying usage component) and experiencing financial difficulty Hunter Water can help by referring to appropriate community service providers and for eligible customers can approve a credit directly onto your water accountFor assistance or further information call Hunter Water on 1300 657 657

Newcastle City CouncilCommunity Directory to websites & phone apps provided by Newcastle City Council.• Service - Newcastle Community Directory• Website - www.newcastle.nsw.gov.au• Phone No - 4974 2000

Youth SpecificYouth Emergency Accommodation Line1800 424 830

Headspace Newcastle (02) 4929 4201582 Hunter Street (02) 4929 4201Maitland (02) 4931 1000Wyong (02) 4394 9100• GP referral• Youth support• Mental Health• Drugs• Family issues• LGBTI• Suicide issues

Samaritans Youth Accommodation Maitland & NewcastleProvides short term immediate accommodation for young people aged 16-19 who are experiencing homelessness. Supports to develop skills needed to maintain a permanent & stable living arrangement.(02) 4933 9330If you are a young person aged 16-24 and at risk of homelessness, please contact Intake and Community Engagement on (02) 4922 1502.

Allambi Youth Services Inc.Crisis accommodation for youths. Referral can be made by self or an organisation.Youth services are provided for persons between the ages of 12 - 17. The accommodation houses 8 persons.496 The Esplanade Warners BayPO Box 555 Warners Baywww.allambicare.org.au(02) 4944 5900Fax: (02) 4948 6355

Accommodation & HousingFamily and Community ServicesHousing Contact Centre to apply for social housing Over the phone contact 1800 422 322Apply for Housing Assistance onlinewww.housingpathways.nsw.gov.auManage your account and informationwww.housing.nsw.gov.au

Family & Community Services – Housing Services1300 305 667Family & Community Services – Housing Services and participating social housing providers will help clients to access a range of housing assistance:• Private rental assistance• Private rental subsidies• Temporary Accommodation• Crisis accommodation• Social housingClients can apply for social housing assistance from any participating housing provider by using a single application form.Applications for housing assistance can be submitted online at:www.housingpathways.nsw.gov.auYou can also apply over the phone - just call 1800 422 322 between 9am and 5pm, MON-FRI

Charlestown Office325 Charlestown Rd, Charlestown(02) 4945 66661300 305 667(Assistance may be necessary for people with a disability)

Newcastle Office615 Hunter St, Newcastle West(02) 4926 9333www.housing.nsw.gov.au

Link2Home1800 152 152 FREE CALLRefers people to specialist homelessness housing services and other support services. Can provide Temporary Accommodation. 24hrs a day 7 days a week.Try and call before 10pm as after this time the level of service is limited.

Compass HousingProvides affordable housing for low to moderate income earning households and housing services for disadvantaged people.1300 333 7331/9 Brown Street, Newcastlehunter@compasshousing.orgwww.compasshousing.org

Matthew Talbot Homeless CentreFor men and men with children who are either homeless or at risk of homelessness.Providing housing assistance, person centred support provided by Case Managers,Mental Health Nurse, Private Real Estate Agent & other wrap around supports to maintain tenancy.Assertive Outreach to people sleeping rough.82 Hannell Street, Wickham NSW 2293(02) 4961 1411Mon-Fri 9am- 5pmE: mtcwickham@vinnies.org.auW: www.vinnies.org.auReport a Rough Sleeper - You can report a rough sleeper through our website and we will send a team out to assist them.

New HorizonsSupporting, finding and maintaining housing.1/28-38 Smart Street Charlestown(02) 4037 0400www.newhorizons.org.au

Marli Accommodation Services205 High St Maitland

Port Stephens Family and Neighbourhood ServicesOur centres are located at:3-5 Phillip Rd, Raymond Terrace NSW 2324 Ph: (02) 4987 4674 Fax: (02) 4987 3938 3 Jacaranda Ave, Raymond Terrace NSW 2324 Ph: (02) 4987 1331 Fax: (02) 4983 1794The Deck, 1a Kangaroo St, Raymond Terrace NSW 2324 Ph: (02) 4987 6204Mallabula Community Centre, Lemon Tree Passage Rd, Mallabula NSW 2319 Ph: (02) 4984 5298www.psfans.org.au

Refugee ServicesEthnic Communities CouncilNon-profit benevolent organisation providing health, wellbeing, social services and cultural activities to the multicultural, CALD and broader Hunter Region communities.www.eccnewcastle.org.au/9:00am - 4:30pm M-F2A Platt St Waratah(02) 4960 8248

Northern Settlement Services Assisting migrants & refugees in Newcastle with relevant needs & services.8 Chaucer Street Hamilton(02) 4969 3399Fax: (02) 4961 4997nss@nsservices.com.au

STARTTSCutting edge psychological treatment and support to help people heal the scars of torture and refugee trauma and rebuild their lives.Longsworth Avenue Wallsend(02) 4923 7194(02) 4923 7190

Multicultural Neighbourhood CentreThe Multicultural Youth & Family Project works with young people aged 12-17 and their families, from culturally & linguistically diverse (CALD) backgrounds.Provides:• Advocacy• After School Activities• Case Management• Early Intervention • Holiday Programs• Information & Referral• Outreach & Events• Mentoringwww.mncinc.org.au3 Illalung Rd, Lamton(02) 49655291MON TUE 9:30am-5pmWED 9:30am-4pmShower & Hygiene

Shower & HygieneWings & StringsAims to provide people in need with hygiene products. W&S creates gender neutral hampers to deliver to crisis accommodation, youth centres and individuals.infowingsandstrings@gmail.com

Free Men’s HaircutsTuesdays 2pm - 6pmNewcastle Campus TAFEBlock C Top Floor, Salon 6

Shell/Coles Express Hexham21 Maitland Road, HexhamOpen: Open 24 hoursShower & laundry facility

Caltex Raymond Terrace40 Richardson Road Raymond Terrace

Caltex Beresfield NorthWeakleys Drive, BeresfieldOpen: Open 24 hours

National Public Toilet Map16,000 publicly available toilets across Australia, including accessibility, opening hours and facilities, such as showers & baby change facilitieswww.toiletmap.gov.au

Services we offer:Jacaranda CentreEarly Intervention and Homelessness Service (Case Management support for young people, individuals and families at risk of becoming homeless or who are currently homeless.) Emergency Relief Funding, Electricity (EAPA) Vouchers, Financial Counselling, HRNILS Loans, Anglican Church Hampers, Free Bread, Oz Harvest Hampers, Free Men’s Haircuts, Centrelink Community Team, NSW Health Needle & Syringe Harm Minimisation Program (including Condoms), Hunter Women’s Centre Counselling Outreach specialising in Domestic Violence.Phillip Road CentrePlaygroups, Child, Youth and Family Counselling, Aboriginal Culture Groups, Homework Groups, Computer Tutor, The Village Program (TAFE for Young Women), Parenting Groups, Domestic Violence Support Group, Work Development OrdersTilligerry Centre Playgroup, Parent Group, After School Groups.The Deck Youth Drop In afternoons, Inner Fireworks Groups for teens.

Uniting Assistance with Care & Housing (ACH)Provides support and advocacy for people over 50 years of age who are homeless, at risk of homelessness, or living in unsuitable accommodation. Newcastle, Lake Macquarie, Maitland, Port Stephens, Hunter areas.P: 1800 486 484

Upper Hunter Homeless SupportProvide support to people experiencing homelessness or at risk of becoming homeless including:• short and medium term housing• assistance to find long term housing• support and advocacy to maintain current

tenancy• education and information• referrals and personal/living skills• household management180 Bridge Street Muswellbrook(02) 65425051intake@uhhsos.org.au

Our BackyardCar to Home Projectwww.ourbackyard.infoCall 0402 1555 86Provides a place for people to sleep in their vehicle as well as hot showers, dry towels, toilets, kitchen facilities, assistance to connect with other services.Opens 4pm Daily

Nova Women’s Support & Accommodation Incwww.novawomen.org.auNova work with women who become homeless, to help identify affordable private rental, social housing or other suitable long-term, sustainable housing, and if required, the provision of safe and supported interim accommodation.Nova provide case management, work with other agencies and link to support such as education and employment, to wrap around the services needed to address your individual needs.Eastlakes & Westlakes 1800 769 654 (intake)Enquiries Ph: (02) 4023 5620Email: nova@novawomen.org.au

Nova’s Mobile Support Service and Community HubsNova has partnered with other organisations to provide easy access to our services out in the community. If times are tough for you at the moment, and you are worried you might lose your home, or you need information or advice about renting, or managing debts or relationships, drop by and chat with one of our Mobile Support Workers. We can talk about how to stay housed, contact your landlord or real estate agent, look at other housing, provide practical support, or just help you find answers to your questions.1st and 3rd Wednesday of the month at Belmont Neighbourhood Centre2nd and 4th Wednesday of the month at Morisset

Central Coast Emergency Accommodation ServicesHomelessness Accommodation Service for Young Women and Support Service for Women with or without Accompanying Children.102 Manns Rd, Narara NSW 2250(02) 4323 1636

PetsPet Emergency ServicesHomeless Pets and their PeopleThis service offers a range of community outreach services for homeless pets and their people to help them remain together while they get back on their feet, and to be as healthy and happy as they can be. These include distributing food for pets through our charity partners, providing emergency boarding and foster care for pets, and access to veterinary services.livingruff@rspcansw.org.au(02) 9782 4408

Pets of Domestic Violence VictimsThis service assists families with temporary housing for pets of people who are seeking refuge from domestic violence, and helps to address the link between animal and human abuse and child protection. The Safe Beds Program is not a long-term solution to the housing of the pet, but it gives domestic violence victims peace of mind and allows them to secure their own safety and make arrangements for the future.safebeds@rspcansw.org.au(02) 9782 4408

Pets of Older PersonsThis service assists people 65 years of age or older with temporary foster accommodation and/or emergency boarding of the pet should the owner require medical treatment, respite or other assistance. We also help with veterinary treatment, assist with pet grooming, and conduct home visits to assist with basic pet care.These services are also available to palliative care patients of any age who are socially isolated.poops@rspcansw.org.au(02) 9782 4408

Edgeworth Neighbourhood CentreCnr Main & Minmi RoadEdgeworth NSW 2285(02) 4958 2801 or (02) 4965 8406Loan limit: $1,200Services postcode 2285 only

Samaritans Neighbourhood Centre198-202 Vincent StreetCessnock NSW 2325Ph: 02 4993 3460

Maitland Neighbourhood CentreArthur Street Rutherford NSW 2320Ph: 02 4932 0950Loan limit: $1,200Services postcodes: 2320, 2323

Newcastle Care85 Tudor StreetHamilton NSW 2303Ph: 02 4969 2799Loan limit: $1,200Services Hamilton area only

Maryland Neighbourhood Centre207 Maryland Drive MarylandPh: 02 4955 8111Loan limit: $1,200Services postcode 2287 only

Sugar Valley Neighbourhood Centre65 Carrington StreetWest Wallsend NSW 2287Ph: 02 4953 1667Loan limit: $1,200Services postcode 2286 only

Salvation Army - MoneyCareThe Salvation Army’s Moneycare is a free and confidential financial counselling service for people facing financial difficulties or wanting to avoid financial difficulties in the future. Staff are able to help with a range of issues including budgeting, credit, debt and repossession.Phone your local centre for an appointment.67 Cleary Street HAMILTONPh (02) 4013 2901

Nexus - Inpatient UnitInpatient unit for children and adolescents 5 to 17 years old with mental health problems. No outpatient assessments made. The ward also has dietitians, OT, teachers and social workers.John Hunter Hospital, Lookout Rd New Lambton Heights, (02) 4985 5800

ARAFMI Hunter Counselling, support and education services for families, carers and friends of people who live with mental illness.www.arafmihunter.org.au22 Stewart Ave Hamilton EastTel: 02 4961 2842E: support@arafmihunter.org.au

Kaiyu KonnectA community based mental health service for adults living with a mental illness. Self referral ok.MON TUE THUR FRI - by appointment(02) 4023 1374

Richmond PRA – Flourish Support in recovery for people with mental health issues along with housing in the community, work and recreational activities.633 Hunter Street 4929 3088www.richmondpra.org.au

Beyond BlueWeb & Phone based service for Depression and Anxiety with information, phone counselling services & links to more support.1300 22 46 36 www.beyondblue.org.au

Mental Health Substance Use ServiceThe Mental Health and Substance Use Service operates a centre based community facility for people with comorbid mental health and substance use problems.

Services provided include assessment, treatment and referral as well as consultation to other health professionals around dual diagnosis issues.

The treatment options include a range of group based interventions suited to people who are

at different stages in their recovery. Located in McAuley Centre, Mater Hospital Campus, Edith St Waratah NSW 2298. Phone: 4033 5600

Centre for PsychotherapyProvides specialist, outpatient assessment and treatment for people over 18 years experiencing Borderline Personality Disorder and Eating Disorders.James Fletcher Campus72 Watt St NewcastlePhone: (02) 4924 6820

Support Through Early Psychosis Service (STEPS) Recovery service for young people aged between 16-30 years who have experienced the onset of psychosis within the past 2 years. Group programs and individual support.20 Stewart Ave Hamilton NSW 2303Phone: 4915 1796 or 4915 1706Child & Family Health Team Harker Building, Longworth Ave WallsendPhone: 4924 6055 or 4924 6056

No Interest LoansThe NO INTEREST LOAN SCHEME (NILS) provides individuals and families on a low income access to safe, fair and affordable credit.650 Locations Australia wide.NO FEES NO CHARGES NO INTERESTCredit from $300 - $1200 for essential goods and services.Once application is approved, repayments are set up at an affordable amount over a 12 to 18 months period.

St Vincent de Paul NILS2/956 Hunter St Newcastle WestPh: 02 4032 3583.Mon-Tue 8.30-4.30pmMax Loan $1200

Raymond Terrace NILSShop 14, Terrace Shopping Village25 Sturgeon Street Raymond TerracePh: (02) 6542 3555Max Loan $1200Raymond Terrace Locals only

Clothing & Emergency AssistanceSwansea Community Cottage228 Pacific Hwy, Swansearhondacottage@hunterlink.net.au• Services every day• Information & referral• Emergency relief vouchers• St Vincent de Paul attend on Wednesdays for

prearranged collection of EAPA vouchers for Utilities

• Tax help• Justice of the Peace services• Oz Harvest and food hampers• OOSH (Before & After School) Centres 9-5

MON-FRI

SamaritansFood vouchers and food parcelsEAPA vouchers (electricity and gas)Telstra vouchersChemist assistanceClothing and Financial options supportMaterial or Financial assistanceHelp with food and utility assistanceBy appointment only – 4922 1540Current Centrelink Income Statement required

Wests Lakes/Teralba Emergency ReliefMonday, Tuesday, Friday 10am-12pm.Drop in centre. Current Centrelink IncomeStatement is required.16 York Street, Teralba NSW4958 9777

Salvation ArmyNEWCASTLE - 900 Hunter Street NEWCASTLEPh (02) 4961 3889Mon-Fri 9am-5pm Sat 9.00am-3.00pmBOLTON POINT - Bag of clothes $2CESSNOCK – 198-202 Vincent StreetPh: 4993 3430(Mon, Wed, Fri; 10am–2pm)GOROKAN – 274 Wallarah Rd, KanwalPh: 4393 2450

(Mon, Wed; 10am- 12noon)WYOMING – 2 Ronald Avenue, WyomingPh: 4329 3052(Mon, Fri; 10am–1.30pm)TORONTO – Unit 8, 163 Brighton Ave, Torontofood + vouchers (4 times a year), bills gas, electricity (Telstra only), WDO, referrals.Tues Wed Fri 9:30-3pmThurs 9.30am – 12:30pmBy appointment only - Please phone 4959 7857Current Centrelink Income Statement required

Christian Outreach CentreFood Care- minimal cost low cost groceries fruit and veg, canned foods, dairyTHUR 10.00 - 2.00pm18 Albert Street Wickham4961 3022

Sugar Valley Neighbourhood Centre2nd Bite (like Oz Harvest)MON 11am – 2pm65 Carrington Street, West Wallsend(02) 4953 1667

Toronto Assistance CentreEAPA Assistance186 – 192 The Boulevard, Toronto(02) 4959 6588

Belmont Neighbourhood CentreFood Parcels (Food EVENLY distributed)WED 1pm – 2pm359 Pacific Highway, Belmont(02) 4947 0031

Maryland Neighbourhood CentreFood Parcels / Taxi VouchersMON WED FRI207 Maryland Drive, MarylandCall (02) 4955 8111 after 9:30am. Pick-up at 1:30pm

Merrigum CentreWEDNESDAYSMorning Tea: 9.30am – 11amLunch: 12pm – 12.30pmFood Parcels: 9.30am – 12.30pm2 Talinga Close, Windale(02) 4948 7829

Real Life ChurchFood Parcels/Crisis BagsTUES – THURS 9.30am – 3.30pmKen Tubman Drive, Maitland(02) 4933 8055realcare@reallifechurch.com.au

East Maitland Emergency ReliefFood & Utility assistance drop in centre.Current Centrelink Income Statement is required.10am-1pm THUR ONLYSaint Peter’s Ministry CentreBanks Street, East Maitland0467 181 835

Wesley Mission NewcastleEmergency Relief ProgramWesley McKenzie Centre16 Wood St, Newcastle WestPH: (02) 4915 3683Financial crisis assistance, by appointment only – offering food vouchers, script vouchers, petrol vouchers, clothing vouchers, EAPA & Hunter Water assistance, and brokerage on application.Monday, Tuesday, Wednesday, Friday

St Vincent De Paul Shops• Hamilton 143 Beaumont St M-F 9am - 3pm

SAT 9am-12noon• Islington 125 Maitland Rd M-F 9am -4pm SAT

9am - 12 noon• Mayfield 4 Church St M-F 9am - 3:45pm SAT

9am-1pm• Edgeworth Shop 1, Building B. 720 Main Rd

M-F 9am - 3pm SAT 9am-12 noon• Wallsend 175 Nelson St M-F 8.30am - 3.30pm

SAT 9am - 12pm• Booragul Primrose St MON WED THUR FRI

9am - 4pm• Gateshead Shop 5/78 Oxford St M-F 9am -

3pm

Food Support CentreFood vouchers by appointment onlyTUES, WED, THURS ONLY(02) 4961 6885*home visits in extreme circumstances

CounsellingFamily SupportEastlakes (02) 4943 9255Westlakes (02) 4959 6050Southlakes (02) 4970 5596Family Insight (02) 4961 0700

Westlakes Community Counselling58 Main Rd Boolaroo(02) 4965 8376www.communitycounselling.com.au

Family Relationship Centre495 Hunter St Newcastle(02) 4016 0566Toll Free: 1300736966Email: newcastlefrc@interrelate.org.au

Newcastle Family Support Service558 Hunter Street Newcastle West(02) 49263577Individual and family counsellingParenting and relationship groupsWeekend camps & social events (kids included)

Relationships AustraliaServices including counselling, family dispute resolution (mediation) and a range of family and community support and education programs.www.relationships.org.au(02) 9418 88001300 364 277

Yacaaba CentreCounselling, information and referral for members of the community who are suffering as a result of abuse within the home, either current or in the past.29 Donald Street Nelson Bay(02) 4984 2176contact@yacaabacentre.com.au

HelplinesParent Line NSW1300 130 0529am-9pm Mon-Fri4pm-9pm Saturday

Karitane Careline1300 227 46412:30pm - 9 pm Mon- Thurs9am - 3:30pm Fri - Sat

Tresillion Parent Helpline1300 272 7367am - 11pm 7 Days a week

Perinatal Anxiety and Depression Aus Helpline1300 726 30610am - 5pm Mon- Fri

National Sexual Assault Domestic and Family Violence Counselling Service

1800 737 732 24hrs 7 days

SANE Australia Mental Health1800 187 2639am-5pm Mon- Fri

Family Relationship Advice Line1800 050 3218am-8pm Mon - Fri10am-4pm Sat

Mental HealthHNE Mental Health General Enquiries(02) 4033 5000

Mental Health Line24hr / 7 days - crisis lineDirectly links you with local and if needed state wide Mental Health Services.1800 011 511

Mental Health facilities (02) 4985 5800Mater Mental Health Centre Services including:Short term acute (Newcastle and Lake Macquarie)Older peopleAccess to specialist mental health assessment is via presentation to Emergency Department.

Community Mental Health TeamsNewcastle Mental Health ServiceBarracks BuildingJames Fletcher Hospital campus, Watt St,NewcastlePh. 4964 7000

Lake Macquarie Mental Health Service1A Dudley Road, CharlestownPh. 49049000

Hunter Valley Mental Health Service555 High Street, MaitlandPh. 4939 2900

Child & Adolescent Mental Health ServicesProvide a range of specialist mental health services in both community and in patient settings across HNE to infants, children, young people, their families and carers. Referral can be made by contacting the Mental Health Contact line 1800 011 511Local CAMHS services are available in Newcastle, Lake Macquarie and Hunter Valley.

There are no appointments, come in for a meal and as you get to know the ‘Soul Team’ they will connect you to what is available. • Soul Clinic Dr Surgery• Mental Health Nurse• Podiatry• Disability Support Service• Chaplain• Haircuts• Legal Aid / Services• Centrelink• Soul Fitness• Jenny’s Place• SMART Recovery• Narcotics Anonymous• Gambler’s Anonymous• Accommodation Services

Corner of Hunter & Watt St Level 2, 49 Hunter St, Newcastlewww.soulcafe.org.au admin@soulcafe.org.au (02) 4926 1758

The Youth Health TeamPart of Kaleidoscope Community Health.Support for young people to access healthcare and improve health outcomes.The service also provides education and consultation to others working with young people in the community.621 Hunter Street NewcastleBy appointment (02) 49257804

GamblingProblem Gambling Helpline1800 858 858Smart RecoveryFor all addictive behaviourswww.smartrecoveryaustralia.com.au(02) 9373 5100

Gamblers Anonymous12 step program & support group. Locations around Newcastlewww.gaaustralia.org.au/(02) 9726 6625

Gambling Counselling & Support Services Upper HunterOffers free face-to-face gambling and financial counselling in Muswellbrook, Scone and Singleton for anyone affected by problem gambling, including family, partners and friends.77 John Street, Singleton(02) 65755314 or 0476 808 6869.00am - 5.00pm M-F

Have a ChatCompeer Compeer matches volunteers in one to one friendship with people who have become socially isolated due to mental illness. As in any friendship, volunteers and their friends spend time together enjoying activities such as chatting over a cup of coffee, going to the movies or enjoying activities of mutual interest. The friendship is supported by Compeer staff and the health professional applying to the program.https://www.vinnies.org.au/findhelp/view/113PO Box 817, Hamilton, NSW 2303(02) 4032 3582compeernewcastle@vinnies.org.au

Mission AustraliaPersonal Helpers & Mentors.Mentors have a range of skills, qualifications, backgrounds & experiences. Aim is to support you on your personal recovery journey.Lot 1 239 King Street, Newcastle(02) 40334939misionaustralia.com.au

Newcastle Libraries• Community spaces open to all• Free computers and wifi• Drug and Legal information access• Friendly staff to assist you access online

resources and tech help• 9 local brancheswww.newcastle.nsw.gov.au/libraryPhone: 4974 5342

Domestic ViolenceJennys Place - NewcastleA safe and supportive place for women and children who are experiencing domestic violence or are homeless.Includes emergency crisis accommodation, supported crisis accommodation and assistance to find longer term accommodation.Office hours: Call (02) 49296289 - select option 1After hours: Call The Domestic Violence 24 Hour Helpline 1800 656 463

Carrie’s Place Inc.(Carrie’s Place Domestic Violence and Homelessness Services Inc)Carrie’s Place provides a range of culturally appropriate programs for people experiencing domestic and family violence, and/or homelessness.Maitland area. By appointment only. Mon- Fri 10am-4pm.PO BOX 310, East Maitland 2323Email: info@carriesplace.org.au(02) 49342585 office hrs(02) 49331960 after hrs

Nova for Women and ChildrenNova provides a range of assistance to women, with or without children and who are homeless or at risk of becoming homeless.Nova provides:• Counselling• Court Support• Advocacy• Referrals• Case Management558 Hunter Street Newcastle(02) 40235620www.novawomen.org.au

Hunter Women’s CentreProvides services to improve the health & wellbeing of the women (15+) of the Hunter.The Centre is run by women for women, and prioritises services to women who are marginalised, experiencing disadvantage or having difficulty in accessing services elsewhere.Cnr Industrial Dr & Avon St Mayfield

www.hwc.org.au(02) 4968 2511

Mum’s CottageA welcoming environment where families can heal and be guided to stabilise their lives and venture onwards to a brighter future.Access to mentors, disability services, case coordination, legal guidance, financial guidance, health care, educational services, parenting programs, workshops and combined family events.Meetings for safety, support, companionship & guidance.www.mumscottage.org.au29 St Helen Street, Holmesville(02) 4953 4105

Jodies PlaceOffers a safe refuge home for up to 11 women and children in Cessnock.Phone: 02 4990 9609After hours mobile: 0488246693

Outreach Centre & Doo Stop Op Shop (not refuge)75 Maitland Street, Branxton

Women’s Domestic Violence Court Advocacy ProgramThe Women’s Domestic Violence Court Advocacy Services (WDVCASs) provide court support, advocacy, referrals and information. Some WDVCAS have specialist workers to help Aboriginal women, or women from culturally and linguistically diverse backgrounds.1300 888 529

Women’s Legal Services NSWDomestic Violence Advocacy Service (DVAS)1800 810 78402 8745 6999

Drug and AlcoholDooralong Transformation CentreReferral & Intake OfficeOasis Wyong15-23 Hely St WYONG(02) 4353 9799

1467 Dooralong RoadDOORALONG(02) 4355 8000Fax (02) 4355 0843

Kamira FarmRehabilitation Centre539 Pacific Hwy Wadalba(02) 4392 1341

Drug & Alcohol Info1800 422 599

McAuley OutreachDrug & Alcohol outreach service to families with young children. Home visits with one-on-one counselling.9am - 3pm M-F(02) 4961 2686

Calvary Mater Newcastle Alcohol & Drug UnitEdith St, Waratah 2289Assessment and treatment for people with drug and alcohol issues.Counselling, family counselling, pharmacotherapy treatment, outpatients programs and outpatient detoxification.(02) 4014 4796(02) 4921 1211 - hospital front desk

Hunter New England Local Health District Drug & Alcohol Clinical Services Services include:• Withdrawal Management (detoxification),• Pharmacotherapy (methadone and

buprenorphine)• Counselling services including Cannabis Clinic,

Stimulant Treatment Program, Community

Counsellors• Court Diversion Programs (MERIT and Adult

Drug Court)• Harm Minimisation Team (needle and syringe

program).Services are located at a various community health centres around Newcastle and Hunter Valley.Phone for assessment, referral and brief advice:1300 660 0598.00-4.00pm Monday-Friday

Lake Macquarie Recovery Service Salvation ArmyRecovery Services can assess you for suitability to full-time residential treatment in the Bridge Program. The Salvation Army’s Bridge Program offers a bridge to new life for people suffering from a range of addictions, including alcohol, other drugs and gambling.PO Box 93 Morisset NSW 226493 Russell Rd Morisset(02) 4973 1495

Lakeview Detoxification Service Drug & Alcohol Clinical Services• Alcohol and Drug Services Counselling• Rehabilitation Services• Mental Health Services Psychosocial• RehabilitationBelmont Hospital Croudace St Belmont8am-4pm M-FDetox: 1300660059(02) 4923 2060

Shopping bags

Windale BaptistCareLow Cost Grocery StoreShop 1/24 South Street Windale10.00am to 3.00pm MON – FRI

GP & HealthGP Access1300 130 147

Doctor to your Doorwww.doctortoyourdoor.com.auProvides home doctor visits in Newcastle, Maitland, Raymond Terrace and Lake MacquarieCalls taken 2hrs prior to opening hours.• Monday to Friday: 6pm till 8am• Saturday: from 12pm• Sundays and Public Holidays: 24 hoursCharges apply after midnight until 8am1300 968 736

Bulk Billing Hours• Monday to Friday: 6pm till Midnight• Saturday: From 12pm until Midnight• Sunday and Public Holidays 8am until

Midnight

Eastlakes Community Health Centre19 South Street, Windale(02) 4944 5300(02) 4944 53108:00 am - 5:00 pm MON-FRI

Matthew Talbot Homeless Service82 Hannell Street, Wickham (02) 4961 1411Doctor attends. Bulk billed, prescriptions and pathology available.Every Thursday morning from 7am – 9am – call 49611 411 for an appointment.Provided by Healthy Connections for All

Soul CaféSoul Café has the services listed below available to the guests of the café.

Client Support1:30PM-3:00PM

WEDCafe 8:00AM-10:00AM (no hot breakfast)Store 9:30AM -3:00PMClient Support 10:00AM -11:30AM

THURSCafe 9:30AM-1:30PMStore 9:30AM -3:00PMClient Support 1:30PM-3:00PM

FRI Cafe CLOSED

Food & FriendshipNeed health care card, pensioner card or receive regular Centrelink benefit.Foodbank - sells fruit veggies, milk, pasta, sauces, breakfast cereals, tea, coffee, cold drinks, snack foods & frozen goods.Tea Room - hot drinks, milkshakes, cakes & slicesActivities (FRI 10-11) board games, card & jewellery making66 Queen St Warners Bay9am-2pmWED THUR FRI (not public holidays)foodnfriendship@gmail.com(02) 4947 4325

Southlake FoodCareMon 9:30-11:30Wed 10am-1pmFri 9:30 - 11:30Min spend $5 -2 free loaves bread.Free haircuts, Free Xmas Hampers & Christmas toys0432 580 059 Christine Mastello614 Freemans Drive Cooranbong

Our Community PlaceServices including homework support, tax help, computer classes, office area (photocopying, scanning, printing, laminating for a small fee), resume writing & food program.Uniting Church Hall, Main Rd Boolaroo9am -4pm M- F(02) 4958 7251Free Food ProgramBring:Medicare/Pensioner Card

Free FeedsSoul CafeFree hot meals either sit in or takeaway.Services include: drug and alcohol and substance abuse programs, accommodation links, Centrelink referral, mental health counselling, refuge referral, haircuts, Legal Aid, Podiatry and a free doctor’s clinic.Corner of Hunter St & Watt St, Level 2, 49 Hunter St, Newcastle(02) 49261758Breakfast: 7.30am - 8.30am MON, WED THURS, FRI, SATLunch: 11:30am-1pm MON TUE WED THUREVERY SECOND SUNDAY Lunch 12pm to 1pm

Islington ISP Night Van132 Maitland Rd, IslingtonOutreach & Referral availableSaturday arvo/evening 4pm-7pm

My House PantryIf you are struggling to meet ends meet My House Pantry is a non-profit food charity providing basic food including fresh and packaged foods and evening meals.2 Bishopsgate St, WickhamDoors open 5pm for tea and tickets

Coffee n Chat 67 Cleary St, HamiltonBBQ LunchEvery Friday 10am-12.30pmKen: 0411509930

Baptist Care Mayfield88 Hanbury St, MayfieldWED 11.30-12.30 Hot lunch $2FRI 5pm Hot Dinner(02)4032 5288

Wallsend BaptistCareSee food co-op listing for times

Reach NewcastleProvides a free BBQ, water, clothing, blankets, hygiene bags, weekend survival packs and referrals

to other health and welfare organisations.Friday nightsBeaumont St, Hamilton. Opposite Raj’s Corner

Community Kitchen6pm - 7.30pmTuesday NightsMerewether Uniting ChurchGlebe Rd, Merewether

Petes Community Kitchen atVivid Life Church SUNDAY BREAKFASTWindale Community HallLakes Street Windale0422 361 602 - Mark

Community Meals 4UCooked lunch and dessert $2Time: 12pm - 1:30pm every Thursday (Except school holidays)

Tanilba Bay Baptist Church41 Beatty Blvd, Tanilba Bay

Newcastle Care Hot MealsThursday between 6.00pm - 7.00pm85 Tudor Street, Hamilton(02) 4969 2799Also provide counselling services, NIL loans, advocacy and referrals.

Christ Church CathedralLunch Hot MealsEvery 2nd Sunday 12.30pmCathedral Hall Church Street, Newcastle

Grainery Care Community DinnerThe Grainery Church 48 George St, Tighes HillThursday afternoon/evening4pm Drop in for a chat. - 6pm Dinner(02) 49674777

Catholic Care BBQ and sandwichesSunday 5.00-8.00pmCadaga Road Park, Gateshead

Uniting ChurchHot MealsSunday 12.00 - 1.00pmCnr Kerr and Highfields Sts, Mayfield

Baptist Care Windale1/24 South St Windale4032 4810$2 LUNCH MONDAYS 11:30FREE BREAKFAST MON-THURS 9.30am - 1.30pmLOW COST GROCERY SHOP

St PaulsLawson Avenue, BeresfieldSUNDAY Lunch: 12pm

Uniting Church MaitlandKen Tubman Drive MaitlandMONDAY Dinner: 5pm

Maitland Neighbourhood CentreNoel Unicomb Hall, Lawson Avenue WoodberryTuesday Breakfast: 8am – 9am - Gold coin donation

AoG Food WayRear entry60 Silverwattle Drive MedowieLunch: 11am – 1pmHot lunch/Take away only WED and THUR

Hope Café Cnr Tudor & Murray StreetHamilton (entry on Murray St)THURSDAY DINNER: 5.45pm – 7pm

Anglican Parish of WindaleMerrigum Outreach2 Talinga Close WindaleMorning Tea/Lunch: 9.30am – 12.30pm

Start Your Day the Brekky WayRutherford Community CentreTHURSDAY BREAKFAST 8am – 9am

BaptistCare Street Care VanCivic Park, NewcastleDinner: From 6.30pm FRI, SAT

Food Co-opsMany of the food co-ops listed receive their food through Food Bank, Second Bite & Oz Harvest.

• FoodBank: non-profit organisation which acts as a pantry to the charities & community groups who feed the hungry.

• OzHarvest: Australia’s leading food rescue charity. We collect quality surplus food, distribute it to people in need and divert food waste from landfill.

• Second Bite: redistributes surplus fresh food to community food programs around Australia

Grainer Food Care 58 Maitland Rd Mayfield(02) 49674777Affordable groceries/Free BreadWED, THURS, FRI 10am-4pm

Real Life ChurchFood Bank – Low CostWED 12.30 – 2.30pmKen Tubman Drive, Maitland(02) 4933 8055realcare@reallifechurch.com.au

New Day Christian ChurchFree Bread, Cheap groceries. Fruit & Veg2 Day St, TorontoThursday Mornings 9am-1pm(02) 4959 4891

Wallsend BaptistCare Church58 Cowper St WallsendFree Bread, cheap groceries, fruit & veg cafe, support services & chaplaincy services, hot food.02 4951 2487

MONCafe 9:30AM-1:30PMStore 9:30AM -3:00PMClient Support1:30PM-3:00PM

TUECafe 9:30AM-1:30PMStore 9:30AM -3:00PM (hot lunch)

Map of Newcastle NSW