community and client services - mackay regional council · community and client services monthly...

Community and Client Services Monthly Review 1-31 August 2018

1

Community and Client Services

Monthly Review

August 2018


2

Contents

1. Highlights of the Month ................................................................................................................... 3

2. Workplace Health & Safety .......................................................................................................... 5

3. Council in Community ...................................................................................................................... 7

4. Financial Performance - August 2018 ................................................................................... 9

5. Community Lifestyle ....................................................................................................................... 11

5.1 Community Programs ...................................................................................................................... 11

5.3 Artspace Mackay .............................................................................................................................. 26

6. Mackay Entertainment & Convention Centre and Events ....................................... 31

7. Corporate Communications and Marketing ..................................................................... 34

8. Emergency Management .............................................................................................................. 40

9. Health & Regulatory Services .................................................................................................. 42


3

1. Highlights of the Month

PROGRAM

PROJECT DETAIL

COMMUNITY LIFESTYLE

Senior’s Expo The annual Mackay Senior’s Expo was held on Tuesday, August 21 from 9am-1pm at Mackay Show Grounds. The Expo hosted 80 information stalls where local service providers connected with over 4,000 seniors from our community.

Children’s Book Week The 73rd annual Australian Children’s Book Week ran from 18 - 24 August incl. celebration events such as Picnic in the Park in the Civic Precinct and the Walkerston Street Parade. Over 3,000 people participated in our Book Week programs and events across the region.

The BIG! Print Day Artspace Mackay hosted a celebration of printmaking on Sunday July 29, the final day of the Mackay Festival of Arts. A variety of free family art activities were held in, and around, Artspace attracting 150 people to the gallery.

MECC & EVENTS MECC hosted a large

scale famil

The MECC has hosted My PHN and QTRIP regional Briefing this month as well has hosting a Famil in region for ICMS Australisia Pty Ltd and The Association of School Business Administrators Queensland to showcase the region with the aim to hosting the Queensland conference in 2020.

Audience attendance to theatre based entertainment is growing

Audience numbers have been stronger overall for our entertainment program compared to this time last year.

CORPORATE COMMUNICATIONS & MARKETING

Sugar City Sounds marketing campaign

Extensive media-marketing campaign developed to promote the inaugural Sugar City Sounds concept

Sarina Station Lane signage project

Graphic designers completed artwork and design for nine signs for the Sarina Walkway project at the Field of Dreams.


4

EMERGENCY MANAGEMENT

Phone Coverage Validation

Validation of telecommunications data underway

Guardian Control Transition to Guardian IMS

QIT Plus Pty have launched their latest update to the Guardian software package. This is a significant improvement in this software. This will provide greater efficiency in the LDCC and has improved integration with external agencies

HEALTH &

REGULATORY

SERVICES

Community events Winter time has seen many outdoor events taking place.

Environmental Health Officers have been assessing

increased numbers of applications and working with event

organisers to assist with their events.

Proactive Patrols Following on from the responsible pet ownership

education and discounted registration over the past

months, Local Laws Officers have increased their focus

on patrols to reinforce responsible pet ownership

Bridget Mather

Director Community & Client Services.


5

2. Workplace Health & Safety

Summary

Eight incidents were reported in August.

Incidents and Injuries

One injury to a MRC employee was reported in August:

• A worker bruised their hand when it was caught between two desks that were being moved around.

Two asset damage incidents were reported in August:

• While reversing a MRC van from a carpark space; the van hit the mudguard of a non-staff member vehicle parked adjacent. There was minor damage to MRC vehicle; no damage to non-staff member’s vehicle.

• While reversing the mobile library truck, the door of a generator opened hitting a panel on the trailer causing damage.

One near miss incident was reported in August:

• A MECC worker slipped on a wet surface and hit their hand against a bench top.

Four incidents involved a volunteer or member of the public:

• A child running in the library tripped & fell, splitting their lip. First aid was provided.

• A child playing at the library; fell off a stool & hit their head. First aid was provided.

• A member of the public reported syringes in a library parenting toilet.

• A volunteer usher re-entering at the MECC tripped & hit their head against a wall. First aid was provided.

Each incident is investigated and appropriate corrective measures implemented, to reduce future risks.


6

Lost Time Injuries & Days Lost

Department

2014-15 2015-16 2016-17 2017-18 2018-19

LTI

Days

Lost LTI

Days

Lost LTI

Days

Lost LTI

Days

Lost LTI

Days

Lost

Corporate Communications

Community Lifestyle 2 4

MECC & Events 1 11 2 4

Emergency Management

Health & Regulatory Services 1 2 1 1

Community & Client Services 1 11 2 4 3 6 1 1 0 0

Glossary

Incident Any unplanned event resulting in, or having a potential for injury or ill

health.

Lost Time Injury (LTI) Incidents that resulted in a fatality, permanent disability or time lost from

work of one day / part of a day or more

Total Recordable Injuries (TRI) Incidents that result in a Lost Time Injury (LTI), Suitable Duties Injury (SDI)

and Medical Treatment Injury (MTI)


7

3. Council in Community

The Council in Community day on 1 August took place around the Northern Coast and Beaches locations.

Visits and site tours included the following:

• Hampden Valley Progress Association

• Calen Water Softening Plant

• Ballantyne’s Strawberry Farm

• Vic Bridger Park

• Carpet Snake Point Boat Ramp

• Community Catch Ups were held at St Helen's Beach Esplanade Reserve and the Bloomsbury

Soldiers Memorial Hall.


8

Com

munity a

nd C

lient S

erv

ices M

onth

ly R

evie

w 1

- 3

1 A

ugust

2018

9

4.

Fin

an

cia

l P

erfo

rm

an

ce

- A

ug

us

t 2

01

8

Fin

an

cia

l P

erf

orm

an

ce

Re

po

rt%

YT

D V

ari

an

ce

of

YT

D B

ud

ge

t

Pe

rio

d C

ov

ere

d: 1 J

uly

2018 t

o 3

1 A

ug

ust

2018

YT

D V

ariance favo

ura

ble

of budget

YT

D V

ariance u

nfa

voura

ble

, betw

een 0

% a

nd 5

% o

f Y

TD

Budget

YT

D V

ariance u

nfa

voura

ble

, m

ore

than 5

% o

f Y

TD

Budget

Re

vis

ed

Bu

dg

et

YT

D

Bu

dg

et

YT

D

Actu

al

YT

D

Vari

an

ce

C

om

me

nts

4.0

1 -

Com

munity

& C

lient S

erv

ices M

anagem

ent

397,2

01

55,8

68

62,4

22

6,5

54

O

pera

tional e

xpense

s earlie

r th

an a

ntic

ipate

d

4.0

3 -

Com

munity

Life

sty

le6,8

05,3

86

1,0

18,3

71

1,3

36,6

13

318,2

42

4.0

4 -

ME

CC

& E

vents

2,2

38,1

40

482,0

14

345,0

34

(1

36,9

80)

4.0

5 -

Corp

ora

te C

om

munic

atio

n &

Mark

etin

g1,5

97,1

39

310,4

64

309,0

07

(1

,457)

4.0

7 -

Health

& R

egula

tory

Serv

ices

3,0

71,6

67

(4

01,1

98)

(469,2

70)

(68,0

72)

On tra

ck

4.0

8 -

Em

erg

ency

Managem

ent

237,8

52

(1

92,8

02)

(216,2

01)

(23,4

00)

On tra

ck

Op

era

tin

g (

su

rplu

s)

/ d

efi

cit

14,3

47,3

85

1,2

72,7

17

1,3

67,6

04

94,8

86

Co

mm

un

ity

& C

lie

nt

Se

rvic

es

Tra

cki

ng w

ithin

budget fo

r all

are

as

in p

rogra

m

This

favo

ura

ble

vari

ance is

a tim

ing iss

ue a

nd w

ith the tim

ing iss

ue take

n into

account w

e a

re o

n tra

ck.

Vari

ance d

ue to tim

ing iss

ue

10

Com

munity a

nd C

lient S

erv

ices M

onth

ly R

evie

w 1

- 3

1 A

ugust 2

018

-

2,0

00

,00

0

4,0

00

,00

0

6,0

00

,00

0

8,0

00

,00

0

10,0

00,0

00

12,0

00,0

00

14,0

00,0

00

16,0

00,0

00

July

Au

gu

st

Se

pte

mb

er

Octo

be

rN

ove

mbe

rD

ece

mbe

rJan

uary

Fe

bru

ary

Ma

rch

Ap

ril

Ma

yJun

e

Op

era

tin

g (

su

rplu

s)

/ d

efi

cit

YT

D B

udg

et

YT

D A

ctu

al

11

Community and Client Services Monthly Review 1 - 31 August 2018

5. Community Lifestyle

5.1 Community Programs

Number of Community Enquiries – 437 Number of Emergency Relief Assistance Packages Provided – 15 Number of fuel vouchers provided for Sarina Range residents – 28 Sarina Neighbourhood Centre meeting rooms utilisation – 32 room bookings to support 92 members of the Sarina community. Occasions of JP Services provided to community – 34 Number of external bookings in Jubilee Community Centre for the month – 55 Total Jubilee Community Centre usage (internal/external) - 181

Community Development

Activity Comments

Senior’s Week –

Senior’s Expo

The annual Mackay Senior’s Expo was held on Tuesday, August 21 from 9am-1pm at the Big Shed at Mackay Show Grounds. The Expo hosted 80 information stalls where local service providers connected with over 4,000 seniors from our community.

Senior’s Week – Sarina

Senior’s Luncheon

The annual Sarina Senior’s Luncheon was held on Thursday August 23, in the Bob Wood Cultural Hall. 175 seniors attended the lunch catered by the Sarina Chaplaincy Committee.

12


Entertainment was provided by Sarina State School, Swayneville State School, St Anne’s Catholic Primary School, Sarina Dance School, Creative Edge Dance School and combined Sarina Sings Community Choir and Choir of Unheard Voices.

Orange Sky Laundry service is available to Sarina residents every Monday morning. The van is located in the carpark behind the Sarina Council offices. The team kindly washed all the table linen used for the Sarina Seniors Lunch as a demonstration of the services available to support residents.

Sarina BBQ Rules Sarina BBQ Rules will be held on 6th October 2018 at Sarina Cultural Hall & Precinct. Team nominations are now open with all information available from the Sarina Neighbourhood Centre.

South Sea Islander

Representative Body

The CAMS Multicultural Officer is supporting a working group tasked with supporting and preparing for the establishment of an Australian South Sea Islander State Representative Body. Members meet in Rockhampton to work through the requirements of the constitution and to detail a process to ensure good representation from across the state in the structure of the State Body.

Valley Youth

Development

The Community Programs' Valley Youth Development Officer supported the Valley District Youth Council to participate in the Pioneer Valley Relay for Life. The group of 18 raised $1000 through fundraising and hosting a soup kitchen on at the event.

Community Grants Applications are currently being accepted for the Community grants program. Applicants have until 7 September to submit their applications through the Smartygrants link on council’s website.

Christmas Grants 2018 Christmas Grants round is now open and accepting applications until 5 October. Not for profit community organisations are able to apply for up to $750 to assist with hosting community events and activities that celebrate Christmas.

Kidz Arvo Out Kidz Arvo Out, a child protection week event will be delivered in partnership with the Mackay Child Friendly Community Action Group on Friday, September 7 at John Breen Park 3:30-8pm.

13


Community Meetings / Events / Interagency Meetings. 144 meetings and events were held, highlights included:

Jamie’s Ministry of

Food

Mackay Hospital and Health Service’s Shape UP Mackay program with support of NQ Primary Health network and Council have brought Jamie’s Ministry of Food to Mackay. The Jamie’s Ministry of Food team will be holding cooking classes from their van, located at the Blue Water Quay. The team will be in Mackay through until 17 December and will be offering 5 week cooking classes with 3 classes held each day.

Sarina Youth

Development

Sarina Youth Centre team have developed strong relationships with Mudth Niyleta to deliver a range of programs that support young people in the Sarina area. These programs include The Cook Up and FED and Fit, these programs aimed to develop life skills around nutrition and exercise.

Reconciliation Action

Plan

The draft Reconciliation Action Plan has been reviewed by the Working Group, Council’s Leadership team and the Strategic Advisory Committee. The document has been forwarded to Reconciliation Australia and following receipt back will then go to Council for endorsement.

Migrant Voice Migrant Voice, a quarterly newsletter gives a voice to our CALD

community including, projects, events and supports. The latest edition

has been produced and distributed through multicultural organisations

and is available on council’s website

http://www.mackay.qld.gov.au/community/arts_and_culture/migrants_

and_multicultural/migrant_voice_multicultural_newsletter

Interagency Meetings The Disability Services Interagency meeting was hosted at the Jubilee

Community Centre on July 4. 6 individuals representing 5 services

were in attendance.

The Senior’s Interagency meeting was hosted at the Jubilee

Community Centre on July 17. 9 individuals representing 7 services or

organisations were in attendance.

The Sarina Interagency meeting was hosted at the Sarina

Neighbourhood Centre on July 24. 6 services were represented at the

meeting.

Arts Development –

Winter Warmers

In partnership with “Live from the Shack” an information session was

held with Trina Massey from QMUSIC. The session connected local

young musicians with information and support to progress their music

careers. The information session was followed by a jam session by

many local musicians.

http://www.mackay.qld.gov.au/community/arts_and_culture/migrants_and_multicultural/migrant_voice_multicultural_newsletter

http://www.mackay.qld.gov.au/community/arts_and_culture/migrants_and_multicultural/migrant_voice_multicultural_newsletter

14


Sister Cities Program

Australian South Sea

Islander Recognition

On 25 August Australian South Sea Islander across Queensland

celebrated 24 years of Recognition. Many ASSI celebrated

Recognition Day in different ways from

• Beach get together (Brisbane)

• Lighting the 2 bridges in Brisbane

• Rockhampton ASSI organised with the Council to Raise the Flag and recognise the ASSI women of their community by the Mayor and morning tea was provide for the community.

• Bowen ASSI community held a Gala Night with the local key Local members and council members

• Mackay organised a special Morning Tea morning to recognise leading ASSI women in the community and held an open community “Family Day” for the wider community.

• Gympie ASSI community held a MOTA (Island cook-up)

Activity Comments

Youth Ambassador

program

Fortnightly information sessions are occurring with students in the

lead up to their trip to Matsuura in September school holidays.

Matsuura Students Visit Mackay families hosted 11 students from Matsuura from August 5-12.

The students participated in a bush dance, visited Bredels Farm and

rode the Flying Fox at Finch Hatton. They also attended North Mackay

Primary and North Mackay High school during their stay in the

Mackay.

15


Sport & Recreation

Community Recovery

Museums Sarina Museum Open: Tuesday, Wednesday and Friday from 9am to 2pm Visitors: 330 Volunteer hours contributed: 356

• Visitor numbers have increased due to the opening of the visitor information centre at the Field of Dreams Parklands

• Collection care

• General guiding

Mackay Museum Open: Tuesday, Thursday and Saturday from 10am to 2pm. Visitors: 36 Volunteer hours contributed: 186

• Collection care

Pioneer Valley Museum Open: Tuesday to Thursday 9.30am to 2.30pm Visitors: 38 Volunteer hours contributed: 230

• General collection care

• Guiding as required

Greenmount Homestead Open: Sunday - Friday 9.30am - 12.30pm Visitors: 381, including 3 school groups Volunteer hours contributed: 187

• 2 x Daily Mercury article preparation

• General guiding of the homestead

Activity Comments

Introductory Fitness

program

The sport and recreation team are planning “An introduction to fitness program” to coincide with the Jamie’s Ministry of Food program being delivered at the Blue Water Quay.

Brewers Park A committee to oversee the usage and sharing of Brewers Park in Sarina is being established with the meeting of representatives due to be held on 6 September.

Activity Comments

Household Resilience

Program promotion

Queensland Government is administering a co-contribution grant scheme for lower-income homeowners of older houses to improve structural resilience to cyclones. MRC is actively promoting throughout Mackay region to encourage eligible householders to apply, in support of enhanced community resilience.

16


Inkind Assistance requests 17 Inkind applications to the value of $4,345.95 were processed during August. A further 14 applications are in various stages of processing.

Junior Sporting Grant No applications received during August.

17


BETTER COMMUNITY BUILDING FUND

Organisation Amount On Track Comments

Bakers Creek Tigers Australian Football Club Changeroom Upgrade

$ 25,000 Structural construction has been completed.

Brothers Bulldogs Junior Rugby League Club Facility Establishment

$ 80,000

The project is now on hold as Mackay Softball are holding a state competition and require the football fields for training purposes. (This is part of their lease agreement)

Eastern Swans Australian Football Club Fencing of the Perimeter

$ 30,000 The project is nearing completion, with one small section remaining. Awaiting the contractors availability.

Eungella Community Development Association Amenities Building

$ 250,000 Complete The project has been completed.

Habana and Districts Progress Association Church Relocation and Community Facility Project

$ 100,000

An energy efficiency assessment has been completed. The engineer is assessing the framing of the existing hall buildings to allow for detailed structural upgrading for cyclonic winds.

Mackay Aero Club Roof Replacement


Mackay Area Fish Stocking Association Hatchery Emergency Backup Generator

$ 18,000 The generator has been installed. Currently awaiting inkind electricians to complete the install on the switchboard.

Mackay Basketball Incorporated Grandstand – Court 4

$ 100,000

The organisation was unsuccessful in gaining funding from other sources. They will apply to another program as soon as it becomes available.

Mackay Brothers Football Club Water Retention/Irrigation Project

$ 100,000 Earthworks are underway, with the main structure of the dam nearing completion.

Mackay Junior Rugby League Association Clubhouse Stand, Shelter and Lights

$ 80,000 The light towers have been installed and power is due to be connected to them within the coming month.

Mackay North Horse and Pony Club Completion of Stage 1 Upgrades/Minor Works

$ 50,000 Working through the process of pre-lodgement for the Operational Works Permit with State Government Departments.

Mackay Pioneer BMX Club Track Redesign and Upgrade

$ 120,000

A new start will be installed at the beginning of September. The start hill platform has been ordered and will be constructed in the coming weeks.

Mackay Rowing Club River Bank Stabilisation


Mackay Tennis Association Replacement and Upgrading of Lighting

$ 119,000 The newly installed light poles are now operational. Work on the replacement of LED's on the other light poles is now underway.

North Mackay Saints Australian Football Club Facility Enhancement

$ 33,000 Currently sourcing a contractor to complete the works on the cubicles.

Palmyra Drag Racing Club Burnout Pad


18


Behind Schedule

Emerging Concerns

On Track

Behind Schedule

Emerging Concerns

On Track

Pioneer Tennis Stage 2 – Building ITF Courts

$ 80,000 All slabs, fences and court surfacing is now complete. Nets will arrive next week, with and opening event currently being organised.

Pioneer Valley Golf Club Buggy Shed

$ 75,000 Electrical works are currently underway.

Seaforth Bowls Club Irrigation Water Storage


Southern Suburbs Junior Rugby League Complete Lighting on Fields 3 and 4

$ 80,000 Works have commenced and should be completed before the end of the year.

The Scout Assoc of Qld – Central Coast Region Construction of Machinery Workshop and Storage


The Valley Theatrical Players Inc Pinnacle Playhouse Upgrade

$ 45,000 All cages have been installed and are being utilised. Currently awaiting an electrician to finalise some wiring.

Western Suburbs Rugby League Football Club Undercover Lawn Bowls Green

$ 250,000

The nominated tenderer has indicated that the project will be completed by December 2018. All site preparation works have been completed.

19


5.2 Libraries

Library Highlights

Service/Activity YTD Achievement Annual KPI RAG Status

Comment

Library Loans 119,418 630,000 On Track

Database Hits 4,569 35,000 On Track

Social Media Followers

Instagram: 1,040 Facebook: 3,864

SnapChat: 23

5,000 On Track

In Person Visits 61,477 400,000 On Track

Web Visits 49,998 300,000 On Track

Programs / Events / Classes Participation

8,606 25,000 On Track

Program Comments

Young People’s

Services

• Ran 44 programs with 1632 participants this month Baby Bounce: 570 attendees at 17 sessions Story Time: 1062 attendees at 27 sessions

• Outreach and Group Visits to the Library 1838 attendees at 36 sessions

First Five Forever • Toddler Time: 14 programs had a total of 407 in attendance.

• Programs designed to encourage and support early language and emergent literacy in the 0-5 age group and their families totalled 450 attendees at 10 sessions/events.

• First 5 Forever held a Pop Up Bus Stop at the Mt Pleasant Shopping Centre to connect with families that catch the bus to the area, but are not yet visiting the library. Over 70 copies of Wheels on the Bus were handed out to families travelling on the Translink route.

• This year, First 5 Forever held the first Baby Bounce session at Picnic in the Park, which drew a crowd of over thirty families.

• The First 5 Forever team has been busy collaborating with the Year 4 Eimeo Road State School teachers and students. Working alongside local artist, Wanda Bennett, students have created wonderful felts of local Mackay sceneries. These will become the illustrations for Mackay Early Years Language and Literacy Network’s next book as part of the Mackay Paint the Town REaD project. The book features Berky the brush turkey and is called ‘Birds don’t have Birthdays!’.

20


Community Outreach • Book Clubs: 2 sessions with 9 attendees

o GWL: 4 attendees

o Mirani: 5 attendees

• Author Events

o Writers Workshop delivered by local author Sharon

Johnston @ GWL with 7 participants. Sharon delivered

• Outreach Events

o Staff attended Seniors Expo-staff liaised with over 500

attendees, 30 new members & 5 membership renewals

o International Day of the World Indigenous People at

GSNC – staff liaised with 98 attendees

• Home Library Service

o 77 library customers received 519 items that were

delivered by FOML over 22 hours

• Cultural Services

o English conversation circles 49 participants

o Talking Da Lingo 1 attendees

Young Adult To celebrate National Science Week, a group of Ph testing workshops were held in collaboration with Mackay Water to test the pH in water. Workshops were held at Gordon White, Sarina, Mirani and Dudley Denny City Libraries, with a scientist from Mackay Water attending each location. These scientists provided information about water and pH, tools used to measure pH as well as career pathways in science.

52 young adults and adults attended these programs over the four locations.

YA hosted a school tour in August for 12 students and their teacher, at the Dudley Denny City Library. Students were shown around the library and given information about our collections and online resources.

Children’s Book Week The 73rd annual Australian Children’s Book Week “Find Your Treasure” ran from 18 - 24 August and was celebrated with a Book Week launch event, special Book Week Baby Bounce, Toddler Time and Story Time sessions, Picnic in the Park in the Civic Precinct (made possible through several community partnerships) and the Walkerston Street Parade.

Over 3,000 people participated in our Book Week programs and events across the region.

21


Picnic in the Park – Thursday 23 August:

Walkerston Street Parade – Friday 24 August:

22


Meerkat Productions Mackay Regional Council Libraries, together with the Friends of Mackay Libraries Inc, hosted Meerkat Productions children’s theatre company on Wednesday 29 August at Dudley Denny City Library. This will be the 11th year that the Friends have made this event possible. Meerkat delivered a lively and imaginative performance of “Boy” one of the Children’s Book Week shortlisted titles. Over 330 students from 2 schools attended the two performances.

State Library of

Queensland Play Space

Pop Up

This exciting partnership between State Library of Queensland and ten public libraries is delivering pop up play spaces for children in libraries right across Queensland.

Each Play Space Pop-Up contains large play props, toys and literacy resources that encourage play and provide an immersive space for children and families to explore through construction, role play, sensory play and creative expression. Each kit is also designed to support early years’ development programs such as First 5 Forever – giving families more opportunities to have fun and get creative

Libraries participating in the project have the opportunity to further engage with community stakeholders, add to existing programming through the provision of additional resources and support local children and families in the development of language, social skills and a love of libraries.

The Mackay Regional Council installation went in to the Gordon White Library on Wednesday 15 August and has been well received by clients of all ages. The space works really well for our under 5 clientele but has been equally enjoyed by the school ages children after school. Staff have witnessed a lot of interaction between children and their adults in the space and the length of time families are spending in the children’s area has increased as they interact with the resources and each other.

23


Heritage Collection • Heritage Collection staff fielded 26 requests (22 external/ 4 internal) for information and photographs in the month of August. Staff conducted 24 hours of research and assistance to satisfy these enquiries.

• The Heritage Collection volunteers provided approximately 80 hours of assistance in collection maintenance.

Digital Literacy 42 people attended 19 separate Digital Literacy programs in August, including Tech Talks, Computer Basics, Emailing, Internet, Microsoft Office and E-Tablets.

The Genealogical Society of Queensland brought Convict Connections to Gordon White and Dudley Denny City libraries, and gave members of the community the opportunity to learn more about their convict ancestors and what their lives would have been like, as well as providing hint and tips on how to further research their convict history.

30 people attended 2 separate programs across the two locations.

Statistics • Public computers totalled 3534 bookings and 2210 hours of use.

• Total Library website hits: 25362 - 10904 hits were people accessing (Montage) the new Library catalogue.

• Database hits including The Computer School, Who Else Writes Like, Who Next, Transparent Language Online and Literacy Planet totalled 2686.

24


New Library members Table

0

200

400

600

800

1000

JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN

New Library Members

2015-2016 2016-2017 2017-2018 2018-2019

0

10,000

20,000

30,000

40,000

50,000


Library Visitors

2015-16 2016-17 2017-18 2018-19

25


0

20000

40000

60000

80000


Print Loans by Month 2017-2019

2017-18 2018-19

0

5000

10000

15000

20000


Digital Loans by Month 2017-2019

2017-18 2018-19

26


5.3 Artspace Mackay Exhibitions

Title Comments

On Yer Bike Artspace Mackay is currently installing three exhibitions to officially open on Friday, August 31. On Yer Bike in the FIELD Engineers’ Gallery, curated by previous Gallery Director Julie Skate, is a celebration of Mackay’s long and rich history of motorcycling and features an eclectic mix of motorcycles lovingly collected and restored by local enthusiasts.

Goggomobil: Objet

d’Art

The Goggomobil: Objet d’Art in our Foyer Gallery is a collaborative contemporary art project initiated by classic car collector Jeff Brown that sees a 1960s Australian made and designed Goggomobil Dart - considered an art object in itself - become a classic canvas for Melbourne contemporary artist Robert Clinch, who hand painted sixty-two paper darts over its surface. No two darts are the same.

Familiar Distance: Clara

Adolphs

Gallery 3 features paintings by Clara Adolphs, who participated in an artist-in-residence project in Mackay in 2017. Her culminating exhibition Familiar Distance is a collection of paintings examining Mackay’s past and present. Adolphs concentrated on using observations and records of moments in time from Mackay. Exploring old photographs, newspaper clippings and making personal observations she ‘attempted to create an image of Mackay over time’ a collection of everyday happenings that formed part of our town’s history and social fabric.

27


Collection

Public Programs

Funding for future

exhibition

Artspace Mackay were successful in receiving $10,000 grant money through the Hail Creek Mine Community Development Fund towards the upcoming 2019 exhibition and community art project Take root (Colony): Project Another Country with Alfredo and Isabel Aquilizan. Internationally-renowned, Brisbane-based artists Alfredo and Isabel Aquilizan have been invited to develop a site-specific art installation at Artspace Mackay from mid-June to mid-August 2019. Alfredo and Isabel emigrated from the Philippines to Australia in 2006. Over many years they have created complex installations, working with communities around the world to create works that explore narratives of displacement, change, memory and community. These large-scale installations often reflect their own migratory experiences.

Activity Comments

Professional

Development

Exhibitions Curator Alicia Stevenson travelled to Sydney on Tuesday July 31 to participate in a Copyright Council of Australia’s seminar designed especially for museum, libraries and gallery staff. The seminar covered copyright for websites, social media, advertising and communications. This information will assist Exhibitions staff to progress the creation of an accessible, online directory/database of artworks held in the Mackay Regional Council Art Collection.

New acquisitions The Visual Arts Advisory Committee (VAAC) have recommended the acquisition of a further eleven artists’ books from the 2018 Libris Awards for the Mackay Regional Council Art Collection, as recommended by Director, Artspace Mackay. These artists’ books will be purchased with the 2018/2019 Dalrymple Bay Coal Terminal Artists’ Book Fund (sponsorship valued at $10,000) and will increase the number of artists’ books in the Collection to 605.

Activity Comments

The BIG! Print Day Artspace Mackay hosted a celebration of all things printmaking on Sunday July 29, the final day of the Mackay Festival of Arts. A variety of free family art activities were held in the gallery, including invisible ink, creative photocopying, stamping, rubbing and stencilling activities. The ‘big ticket’ event was the printing of large, collaborative prints, created by community members in lino printing workshops, using a large roller in the Artspace carpark. The event attracted 150 people to the gallery. The resulting collaborative were displayed in the Jubilee Community Exhibition Space from Wednesday August 21 to Friday August 24 and at Artspace Mackay from Saturday August 25 – Tuesday August 28.

28


‘Murials’ Art Workshops Artspace Mackay hosted a series of 5 x Sunday art classes for adults facilitated by local artists Margaret Burgess, Tracey Robb, Andrea Wright, May Mosshammer and Susan Riley Gee during the month of August and early September. The workshops coincide with a Jubilee Community Centre exhibition by the artists, collectively known as the ‘Murials’, which acknowledges the 2-year anniversary of the completion of the community mural UPon the Levee Wall, completed in 2016 as part of the Animating Spaces: Mackay UP! project. In total, 56 people participated in the workshops with a further 20 people signing up to workshop waiting lists.

Kids Art Club Kids Art Club Term 3, commenced on August 4, with a total of 17 participants. The tutor for this term is long-term tutor and local artist Rosemary Payne. Kids Art Club is a 6-week program of structured art classes, for children aged 6 – 8 and 9 – 12.

Outreach: Whitsundays

Reef Recovery and

Public Art Project

Gallery Director Tracey Heathwood participated in a public art selection panel as an external, arts professional assessor for the Whitsundays Reef Recovery and Public Art project on Friday August 17. This is a joint project between Whitsunday Regional Council and Reef Ecologic, which will lead to the design, creation and installation of underwater and inter-tidal interpretive artworks across the Whitsunday region, coral restoration and educational activities. Designed to support tourism in the region, the project is being funded through the Queensland Government and Federal Government’s $7 million Tourism Recovery Fund to assist the Whitsundays tourism industry post Cyclone Debbie.

29


BMA Kidspace BMA Kidspace was held on Tuesday August 21, with 105 people attending. Artspace Mackay’s ever-popular toddlers’ program, gives children under five a chance to explore and have fun with art in a climate of co-operative learning. The program includes free artist-run workshops and live musical entertainment.

Visual Teaching

Strategy (VTS)

Professional

Development Program

Artspace Mackay also hosted a special VTS session with an English as a Second Language (ESL) conversation group on Friday August 17, with 12 participants and a VTS presenters practice session on Thursday August 30, which was attended by 15 participants. Visual Thinking Strategies (VTS) is a powerful student-centred teaching methodology that has been proven to strengthen students’ oral communications, literacy and creative and analytical skills among students of all ages.

Speed Date the

Collection

A Speed Date the Collection event was held on Thursday August 29. This informal ‘date’ night is an opportunity for members of the community to ‘meet’ artists’ books from the collection. The initiative is volunteer-run and is proving to be a popular event with Artspace Volunteers and visitors alike, with many participants booking in for consecutive future events. The August SDTC event was well-subscribed, with 8 people participating in the free program.

School Tours Five school tours were delivered over the month of August. Two classes of year 1 students (total of 32) from St Johns primary school visited the gallery on the 8th August. Three tours were delivered to secondary students from the Northern Beaches High School on the 8th, 15th and 22nd of August, (total of 36 participants) and on the 29th a tour was given to 15, year 11 students from Whitsunday Anglican.

Floor Talk and

Exhibition Preview: On

Yer Bike

Artspace Mackay will host a floor talk and exhibition preview facilitated by Curator (and previous Gallery Director) Julie Skate on Friday August 31, from 5pm – 6pm, just prior to the official exhibition opening event. The floor talk will be Auslan-interpreted and promoted widely to members of the Mackay deaf community.

Artist’s Talk and Guided

Tour: Clara Adolphs

Familiar Distance

Artist Clara Adolphs will present an artist’s talk and guided tour of her Gallery 3 exhibition Familiar Distance on Saturday September 1. Clara will discuss the development of these new works through her recent Mackay residency and her desire to create an image of Mackay over time’ a collection of everyday happenings that formed part of our town’s history and social fabric through these recent paintings.

30


Service/Activity Annual KPI

YTD Achievement

Aug 17

YTD Achievement

August 18

Comment

Visitors: Artspace

25, 000 5,297 6,219 (As of 30.08.18). Consistently high attendance figures for July and August, 2018. Expecting high numbers for On Yer Bike floor talk and exhibition opening, August 31, 2018.

Web Visits 2,595 No YTD record, August 2017

Total Number of e-Newsletter Subscribers

1,781 1,841

Facebook Subscribers

4,830 5,680 Combined total for Artspace and Rock Paper scissors Facebook pages. Facebook subscribers on the increase.

Exhibitions 12 4 8

Public Program Participants

743 2,313

Public programs (inc. tours, BMA Kidspace, workshops, exhibition openings, markets, etc.)

17 37

Volunteer hours 377 343.50 (As of 30.08.18)

31


6. Mackay Entertainment & Convention Centre and Events

Overview

The MECC has had a busy August this year with a large variety of entertainment and events. Entertainment hires include but not limited to; Ross Noble, Coppelia from the Australian Ballet, Graeme Connors, Ruddigore from Opera Queensland, Phantom of the Opera, Hermans Hermits, The Ultimate Eagles Experience and many more theatre shows. Audience numbers have been stronger overall for our entertainment program compared to this time last year. This month it is important to note we have noticed a large number of external visitors to our region attending entertainment events in the theatre the average across the month exceeded 10.5 percent. It is also interesting to note we have very high student visitation for this time of year. This is largely due to the work our box office did around the attendance of the very hungry caterpillar show.

Business Events Development

The MECC has hosted My PHN and QTRIP regional Briefing this month as well has hosting a Famil in region for ICMS Australisia Pty Ltd and The Association of School Business Administrators Queensland to showcase the region with the aim to host the Queensland conference in 2020.

Festivals and Events

Festival of Arts The Mackay Festival of Arts 2018 Sponsor & Stakeholder Report has been completed following a number of internal and external briefings. Survey results from IER Melbourne – who were contracted by Tourism & Events Queensland to track tourism impact will supplement this report. The report will be distributed to all sponsors, followed up with a meeting with each of the major partners to discuss their commitment for next year’s Festival.

• Regional Arts Victoria performer acquittal for Swing Man show at Pinnacle Playhouse has been completed.

• The team is working on the TEQ acquittal report for funding support through Tourism & Events Queensland’s Destination Events Program. Due September 26.

• Debrief meetings for Wine & Food Day and Illuminate have been held with various staff and suppliers/providers involved in those events. The team will meet with the two charities who run the Wine and Food Day bars, Liquor Licensing and QPS for event debrief to discuss any changes for next year.

• Internal meeting to be arranged to discuss ideas for 2019 Illuminate surrounding location, safety and event logistics due to the popularity of the event and the issues both positive and negative that need to be managed.

Programming is well underway for the 2019 Festival.

Global Grooves

Applications for food vendors, market stall holders and cultural performers close August 31. Main stage schedule will be programmed once all performers, including headline act are confirmed. Other entertainment, including workshops, kids’ amusements - face painting, rides and photo hub have been finalised.

32


Corporate Communications has been briefed to design this year’s Global Grooves branding for roll out of marketing collateral. Advertising & marketing campaign is being formulated which will include radio advertising (+ television if budget permits) supported by a solid social media campaign. Next meeting with the region’s cultural groups will be held on Thursday 6th September in the JCC. The MAQ Funding Application for 2019-2021 Global Grooves events has been completed, approved by CEO and submitted to Multicultural Arts Queensland.

Target as at AUGUST

2018 Comments

Number of

Performances fully

cost recovered

50% 57% On Track

Minimum number of

catered functions

(excluding

performances)

140 47 On Track

Average attendance

at events Auditorium 550 Auditorium 478 On Track

Foyer/space 100 Foyer/space 93 On Track

Halls 600 Halls 274 On Track

One Hall only 200 One Hall only 96 On Track

Number of non-

utilised days 90 12 As expected

Number of

Performances at the

MECC

200 42 On Track

Number of

Conferences/Expos 20 2 Under Target

Number of Events

with Attendance from

outside Mackay

Region LG area (Post

Code Data)

40 20 On Track

Number of Student

Attendances 2,000 1,637

Tracking over

target

Number of

workshops > Youth 6 2 On Track

33


Number of

engagement

workshops/activities

5 3 On Track

Yearly occupancy of

facility 155,000 26,431 On Track

Customer Hire

Satisfaction 80% 96% Exceeded Target

Number of regional

events

assisted through

either

financial or in-kind

assistance

6 4 On Track

Number of regional

events ticketed 8 0 Under Target

Friends of the MECC

Volunteer Hours N/A 1066.7

34


7. Corporate Communications and Marketing

Much of the focus in August centred on promotion for the Sugar City Sounds concert to be held in

September.

An extensive media-marketing campaign was developed in partnership with Southern Cross Austereo

and Channel 9. The campaign started immediately after the concert announcement on August 6. PR

activities included a search for a local band to be the opening act for the event.

ALT was named as the winner.

Community Engagement staff have been busy preparing plans for several key projects, including the

Mackay Regional Sports Precinct and the Bridge Road-Casey Avenue road construction project.

Promotion of the Seniors Expo proved successful with an excellent turnout for the one-day event.

Strong partnerships have been forged with local media to make this a popular event.

Significant editorial and graphic design work has been completed to produce an updated Emergency

Action Plan. The draft is now before the Local Disaster Management Group for final review.

The team completed an extensive Sarina Station Lane signage project, that recaps some of the

history in the Sarina area. The signs are to be installed near the new Visitor Information Centre at the

Field of Dreams

An example of the nine different signs to be installed as part of the Sarina Station Lane project

35


Website visits – August 2018

Annual trend of website visits (mackay.qld.gov.au)

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

Artspace MECC MackayCity

Centre

BotanicGardens

MackayRegionalCouncil

SarinaSugarShed

1,582

18,351

2,370 1,216

45,536

1,440

36


Facebook followers for council-operated pages – August 2018

Council’s corporate social media platforms

Linkedin, Twitter, Instagram and You Tube

3,469

12,547

5,879

2,261

23,126

2,327

9449

3865

0

5,000

10,000

15,000

20,000

25,000

ArtspaceMackay

MECC Mackay CityCentre

BotanicGardens


Sarina SugarShed

MackayFestivals


Libraries

37


eNewsletter Subscribers as of August 2018

Artspace: 1842 (Last month: 1840)

Botanic Gardens: 1223 (Last month: 1229)

Community Development: 1215 (Last month: 1217)

Council Connect: 3287 (Last month: 3221)

Library: 15,719 (Last month: 2303)

Creative Mackay Ebulletin: 1326 (Last month: 1326)

Recreation Services: 1173 (Last month: 1173)

Mackay Region Planning Scheme 1248 (Last month 1255)

A total of 206 TV-newspaper articles of council-related topics in August

28

157

19

0 2

Media Monitoring Break-Down August 2018 News Clips/Articles

Seven Television

Daily Mercury

Nine News

The Australian

Courier Mail

38


Community Engagement activities

The new Project Engagement officer commenced in August with the primary focus on Works for

Queensland and Capital Works.

Engagement during the month focussed on many small profile projects, such as footpaths,

roundabouts, drainage and programmed road maintenance.

Stakeholder engagement occurred for the Bourke Street footpath W4Q project, Black Spot funding

work on two new roundabouts in Victoria Street and progress updates for Stage 2 and Stage 3 of

Casey Avenue and Bridge Road roadworks.

Residents and users of the Iluka Court and Reef parade footpath were kept up to date on the

progress of the cod hole drainage work at Shellgrit Creek, East Mackay.

The team played a pivotal role in providing support regarding access to and parking for Mechanos

Wings and Wheels held on August 11.

Engagement Plans are being developed for the Mackay Region Sports Precinct to raise community

awareness of the major project

Project Name Activity & attendees Department Plans and activities Level of Engagement

Naming the new

Bucasia shared path Completed

Development

Services

Update of

Connecting Mackay

Portal

Inform

Willets Rd shared

footpath Ongoing

Engineering and

Commercial

Continued

consultation as

required

Inform

W4Q Casey

Ave/Bridge Rd Ongoing

Engineering &

Commercial

Continued

consultation with key

stakeholders.

Inform

Bourke Street

Footpath Ongoing

Engineering and

Commercial Initial engagement Inform

39


Advertising spend for August 2018

40


8. Emergency Management

Overview

Emergency Management (EM) staff attended the Guardian Incident Management System User

Conference hosted by QIT Plus and the Gold Coast City Council. Guardian have rolled out their new

cloud based incident management system along with a host of new features. Disaster Management

Unity staff from Gold Coast City Council gave a tour of their dedicated Local Disaster Control Centre

(LDCC) and provided an overview of their role during the Commonwealth Games. The trip proved to be

invaluable giving staff plenty of ideas on how to increase the capability of the EM unit and LDCC.

EM staff (and others) attended the 2018 Seniors Expo. Approximately 1500 Get ready Merchandise

Bags were handed out. It was a highly productive and engaging day with enquiries being taken for new

SES volunteers and Emergency Liaison Officers.

The revised Emergency Action Guide is in the final stages of completion. The major change to the new

EAG is the inclusion of riverine flood evacuation zones. The EAG has gone out for comment and will be

ready for print before the start of the coming storm season.

EM and Recovery staff are meeting with vulnerable and remote communities to assist with emergency

and resilience planning. Many community groups have voiced their desire to be more empowered to

become a more resilient community with the support of Council.

Presentation

Local Controller Selina Neill was pleased to present on behalf of the SES Assistant Commissioner,

certificates of appreciation to Mirani State High School and Mirani Medical Centre. Both workplaces

demonstrate their support of SES activities by releasing their employees as required so they may

respond to emergencies in the community.

Exercises

Activity Event Comments

SES Activation – Land Search Members from the Mackay Group were activated in response to a request from the Queensland Police Service to search for a missing person in the Slade Point area. Members were stood down a short time later after the person was located.

Community Event Members from Mackay and Mirani Groups provided marshalling assistance to the Mackay Mountain Marathon event held at Eungella on 5 August.

Exercise Members from Sarina and Mackay Groups attended a flood boat training exercise hosted by Emerald SES on the 11-12 August.

41


Mackay Regional SES Unit - active membership numbers

Mackay Regional SES Unit Hours

Campwin Beach, Koumala and Midge Point Groups are currently not training due to low membership

numbers. Members from these Groups may train with other Groups to maintain their skills and

competencies. Facilities and equipment relating to these Groups remain operational.

Group Jul 18 Aug 18 Membership Notes

Armstrong Beach 7 5 A recent audit has resulted in a number of Unit members being made inactive due to non-attendance at SES training or activities for a period greater than 12 months. A decision was made not to drive recruitment at Campwin Beach, Koumala or Midge Point until adequate training capability for these Groups exist, e.g. more trainers are produced to enable training delivery, and Group functions are reviewed.

Calen 7 7

Campwin Beach 2 2

Koumala 12 0

Mackay 122 116

Midge Point 2 2

Mirani 26 25

Sarina 26 24

TOTAL 204 181

Group Operations Training Admin Maintenance Comm Ed Total

Calen 0 26.25 2.5 2 0 30.75

Mackay 24 683.75 24.75 7.75 6 740.25

Mirani 124.5 178.25 39.75 22.75 0 365.25

Sarina 0 144.75 21.25 4.5 0 170.5

Armstrong

Beach

0 24 2 2 0 28

TOTAL 148.5 1,057 90.25 39 6 1,334.75

42


9. Health & Regulatory Services (All information provided as at 30 August 2018)

Overview

Health and Regulatory Services staff have been busy this month. All service areas, including environmental health, environmental protection, pest management, vector control, development compliance, animal management, regulated parking and local laws have actively been responding to requests for service and assistance from the community and taking action to ensure public health, safety, order, equity and environmental values are being maintained.

Vector Control

The table below represents the mosquito control work carried out by the Vector Control team in June 2018.

Sites Inspected Sites Treated Hectares Treated

237 123 827Ha

Licensing and Approvals Summary for August 2018

Premises Premises

Inspected

%

Compliant

% Non -

compliant

New and Renewal

Applications Approved

Minor# Major+

Caravan Park 6

Accommodation 10

Food 25 84% 12% 4% 58

Swimming Pools 9

Outdoor

Entertainment/Event

Permit

4 75 25 4

Footpath Dining 3 100% 7

Skin Penetration 2

Temporary Food 3 67% 33% 6

Vending 5

Total 35 107

43


# Minor = small number and /or low risk requisitions required to be actioned by operator through an

Officer issuing a verbal direction, inspection report or letter. +

Major = high number and /or high risk requisitions required to be actioned by operator through an

Officer issuing a notice or improvement notice.

Proactive Patrols

Proactive Patrols are conducted at times when dog owners are most likely to be walking with their pets.

Date Suburb Action / Comments

5 August 2018 Andergrove 11 dogs on leash

12 August 2018 North Mackay 8 dogs on leash

12 August 2018 Glenella 5 dogs on leash

12 August 2018 Bucasia No dogs identified

12 August 2018 West Mackay No dogs identified

12 August 2018 Rosella No dogs identified

12 August 2018 Bakers Creek No dogs identified

14 August 2018 Bucasia 14 dogs on leash, 2 cautions

18 August 2018 North Mackay 7 dogs on leash

19 August 2018 Sarina 2 dogs on leash

19 August 2018 Rural View 3 dogs on leash

20 August 2018 Armstrong Beach No dogs identified

23 August 2018 Blacks Beach 7 dogs on leash, 1 caution

29 August 2018 Slade Point 23 dogs on leash, 1 caution

29 August 2018 Slade Point 16 dogs on leash, 1 caution

44


Pest Management

• Baiting Programs for wild dogs and pigs in August 2018 – 55 hours

• Surveying and spraying biosecurity risk weeds in August 2018 – 113 hours

• 112 properties have been baited for wild dogs and pigs in 2018.

Education and Training Sessions

Food safety training sessions are conducted for non-profit organisations and for food handlers at

festivals and events. School education includes responsible pet ownership and dengue fever

awareness.

Customer Requests

Throughout August 2018, 764 requests for service were received, compared with 736 for August 2017.

77% were completed in nominated timeframes for this month. Health and Regulatory Services aim to

complete 85% of requests for service within nominated timeframes, however, depending on the

circumstances of each individual matter and the speed at which compliance can be achieved using

compliance processes, timeframes for completion can be influenced.

180

324

0

50

100

150

200

250

300

350

Food Training School sessions

Att

en

dan

ce Y

TD

Education & Training Sessions

45


84%

76% 79% 79%

69%

66%

80%

76%70%

87%

64%

71% 77%

0

200

400

600

800

1000

1200

Tota

lCustomer Requests H & RS Requests Actioned

Lodged Requests Actioned within SLA count

46


Monthly Infringements Activity

The graphs below provide a summary of infringement activity for Health & Regulatory Services over the past 12 months. Officers regulate 2,525 on street car parks, off street car parks, loading zones and car parks designated

for disabled people, daily.

50

150

250

350

450

550

650

750

Tota

l

Regulated Parking Infringements Issued

Infringements Issued

0

10

20

30

40

50

60

70

Tota

l

Local Laws, Environmental Health & Development Compliance Infringments Issued

Local Laws Infringements Environmental Services Infringements

Development Compliance Infringements

47


Animal Registrations - Number of Dogs & Cats Registered

Animal Type Registrations

August 2018

Cat 28

Dog 186

Local Laws Infringements

Environmental

Services

Infringements

Development

Compliance

Infringements

Animal not registered (24)

Animal wandering at large (4)

Failure to comply with dangerous dog

conditions (1)

Depositing prescribed

water contaminants in

water (1)

Deposit litter – individual

(2)

Nil

48


Off Street Car Parking – PayStay (as at 28 August 2018)

August revenue was $16,783.80 at close of business on the 28th August.

August revenue tracked similar to revenue from previous months.

Aug Sept Oct Nov Dec Jan-18 Feb Mar Apr May Jun July Aug

Meters 1,718 2,289 2,549 3,802 3,637 3,442 3,301 3,397 3,002 4,219 3,708

PayStay 17,657 14,960 14,141 14,840 10,365 12,867 14,457 13,904 15,598 15,175 13,398 14,110 13,075

0.00

2,000.00

4,000.00

6,000.00

8,000.00

10,000.00

12,000.00

14,000.00

16,000.00

18,000.00

20,000.00

Rev

enu

e D

olla

rs

2017/18 Months

Parking Revenue

PayStay Meters

community and client services - mackay regional council · community and client services monthly...

Documents