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Embedding Learning and Social Learning into Day-to-Day Work at Philips

Aushima Thakur| Sr. Manager Philips Lighting Academy

June 25th 2015 Raytheon Symposium, Frankfurt

Email: aushima.thakur@philips.com Twitter handle: aushimathakur LinkedIn: https://nl.linkedin.com/in/aushimathakur

The world of Philips 123 years of proud existence

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We

En

do

rse

! W

e S

up

po

rt!

We

Ow

n!

Formal Learning Interventions

Individuals' learning coming from others

Learning from job’s experiences itself

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20

70

The 70-20-10 Model: The Focus

Communities of Practice

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The Need

The Transformational times

The Employees voice

The need of the hour

The Mechanics The Implementation Why? What? How?

Strategic need of CoP in

Philips

Strategic stakeholders who

team up to make a CoP

Strategic initiatives and path

to implementation

Critical Success Factors

The Road-map

Detailed phases

The Machinery

The Stakeholders

Roles and Responsibilities

Communities of Practice: The Philips Case

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Role of Learning in Philips: In the times of Transformation

Lighting Academy

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Collaboration across business

boundaries and Markets

Knowledge at your finger tips at

the moment of need

Leaning from Experts with a quick

connection to them

The three prong approach: The need of the hour

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The initial picture in Philips: The scattered landscape

SharePoint

Newsletters

ConnectUs

Newsbox

Lync

Conference

calls OneNote

Blue Tube

Webinars

Library

Live

Meetings

WebEx

P Drive

Email

E-learning

November 01, 2013 _Sector Confidential 10

An Integrated view:

Learning, Collaboration, Knowledge Management and Expert-Access

Collaboration

Knowledge Management

Learning from

Experts

Community of Practice

Access to Experts

(On Demand) Learning

space

Virtual Meeting

Space

Broadcast Channel

Discussion

Forums

Knowledge Repository

Vision: Empower employees for better communication, close collaborations and knowledge sharing with a quick access to the experts in a close-knit community

November 01, 2013 _Sector Confidential 11

Community of Practice

Access to Experts

(On Demand) Learning

space

Virtual Meeting

Space

Broadcast Channel

Discussion

Forums

Knowledge Repository

SharePoint

Newsletter

ConnectUs

Newsbox

Lync

Conference calls

Video

channel

Webinars

Live Meetings

Virtual

classroom

shared

drives

Email

E-learning

CoPs in Philips: the old and the new

‘’Re-create sense of a campfire’’

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Setting up Communities of Practice

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An Integrated Community of Practice Platform

Real-time Conversations

Frequently Asked Questions

Share Best Practices Lessons Learned

Library Peer-Learning Demand Learning

Solutions

Internal/External Events

News Updates Announcements Business Intelligence

Ask the Expert

Collaboration

Learning

Knowledge

Setting up CoPs: The Road-Map

Analyze & Plan Build & Involve Reinforce Deploy & Launch

Identify

business

goals &

KPIs

Assess the need

Decide on

functionality & start content curation

Promote CoP Activity

Launch to (seek buy-in) Experts/

Champions

COP health

metrics wrt biz.

objectives

Evaluate

2 week 4 weeks 1 Month 2 weeks 3 Months

Identify Champions

/SMEs/ Members

Launch with top down encouragement and bottom-up support

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Identify &

train the

Community

Manager

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Community Manager

Executive

Sponsor

Subject

Matter

Experts

Members

Champions Community

Manager

The CoP Machinery: The Stakeholders

Country 2

Country 1

Country 3 Country 5

Country 6

Country 4

Community Manager

Subject Matter Expert

CoP Member

Champion

The Connected Community!

Community Manager

An example …

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Health Metrics: The KPIs

Number of members actively

participating vs. total nr of

members

Total number of user visits

(in 100s)

FAQ rating Website

statistics (page views, unique

visitors, time on page)

Total number of searches

Nr. of webinars per

month

Unique Visitors

Learning library

(unique visitors, page views, time

spend)

FAQ questions/a

nswers growth

November 01, 2013 _Sector Confidential 18

Community of

Practice

Buy in and involvement of SMEs and local

Champions

The right technology wrt collaborative workspace

Set the health metrics: KPIs

Skillful and dedicated

Community Manager

Top down encouragement

&bottom-up excitement

Threshold Mass: People + Content

Critical Success Factors:

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Aushima Thakur Email: aushima.thakur@philips.com Twitter handle: aushimathakur LinkedIn: https://nl.linkedin.com/in/aushimathakur