communications technology services managed network services

Communications Technology Services

Managed Network Services

MNS Overview

Bruin OnLinehttp://www.bol.ucla.edu

Campus Systems Group

Network Services

Student Technology Centerhttp://

www.resnet.ucla.edu



Customer ServiceRepresentative

7 Part-timeStudents

CSR Supervisor

Aisha Pitts

Student Technology Center

Office ManagerInga Johnston

Systems Programmer

Moses Hsieh

Network Security Analyst

Naoki Komine Technical Specialist

Andres Castaneda

Computer Technician

16 Part-timeStudents

Technical Support

SupervisorEugene Acosta

Residential ServicesManager

Richard Starnes

BOL Help Desk Coordinator

John Maher

Technical Services Specialist

Henry Chang

Applications Analyst

Louisa Ovanesian

Programmer/ Analyst I(V)

BOL Cust. Support Assistant

19 Part-timeStudents

BOL Customer Support

SupervisorJeff Baughn

Sr. Messaging Administrator

Frederick Redd

Messaging Administrator

Maryam Sharifzad

Messaging Manager

Jason Zhu

Systems AdministratorAlex Heckman

Database Administrator

Alex She

Systems AdministratorMandy Johnson

Systems Administrator

David Malveaux

Programmer Analyst IISiraj Husain

Support / Security Specialist

(V)

Network Engineer

(V)


ManagerBrent Gilmore

Programmer Analyst IV

Leon Chen

Programmer Analyst III

Harold Shin

Programmer Analyst IISue Chang

Network AssistantLinda Min

Networking ServicesResnet, Administrative, Wireless

Ken Lee

Managed Network ServicesManager

Mark Bower

Bruin OnLine


Louisa Ovanesian Application Analyst

22 Student Consultants (part-time)

Jeff BaughnBOL Services Manager

John MaherHelp Desk Coordinator

Henry Chang Technical Services Specialist

Who Are We?

Bruin OnLine


Where Are We?

Kerckhoff Hall, Suite 124

Bruin OnLine Bruin OnLine Supports Campus Internet services: Email (@ucla.edu) Web Hosting Network Connectivity

On campus: Wireless and Wired Off campus: Dial-up networking

Software to use above services, AV and Spyware


Bruin OnLine

Recent Accomplishments Webmail upgrade Increased Wireless Coverage Lifetime Email Forwarding Online Account Tools Integrated Helpdesk/Consultant Portal


Bruin OnLine

Future Projects Web Hosting Upgrade UCLA Logon Management Dashboard Integrated Incident Tracking

Security Abuse DMCA


Bruin OnLine

How To Reach BOL

BOL Tech Support x7HELP(4357) option [email protected]

Kerckhoff Hall, Suite 124




Alex SheDatabase Administrator

Mandy JohnsonSystems Administrator

Alex HeckmanSystems Administrator

Siraj HusainProgrammer Analyst IIDavid Malveaux

Systems Administrator

Maryam SharifzadMessaging Administrator

Fred ReddSenior Messaging Administrator

Who Are We?

Jason ZhuMessaging Manager

Brent GilmoreCSG Manager



Where Are We?

CSB1, 2nd Floor


Support All Systems 24/7/365

- UNIX Systems Administration

- Oracle Database Administration

- Bruin Online Server Support

- Enterprise Messaging (Exchange e-mail)


What EM Does

Insert Graph


What is Enterprise Messaging

Consolidation of Division’s existing messaging systems into a centralized system (Microsoft Exchange) Full Consolidation Winter Quarter 2006 Directory Support (Collaboration, Resource Sharing)

Staying in Touch Anytime and Anywhere Mobile Device Support in Real-time Highly Redundant and Scalable System Multiple Way to Access Exchange


Administrative Systems

TRU COMIT

Redundancy Reliability Enterprise Capability

Intranet, External Applications, Customer Satisfaction Data

Bruin On-Line Systems Sophos Anti-Virus @ucla.edu mail servers Proxy Servers New Servers


CSG’s Customers

Current:


Campus Human Resources


CSG and EM

How To Reach CSG

CSG/EM Hotline [email protected] or [email protected]

CSB1, 2nd Floor


Network Services


Ken LeeManager

Linda WongNetwork Assistant

Leon ChenSenior Network Analyst

Harold ShinSenior Network Analyst

Sue ChangNetwork Analyst

Network Services Where Are We?


Sproul Hall – 360 De Neve Dr., Ste. 134

Network Services What We Do

Network Management Network Security Installation and Configuration Maintenance and Troubleshooting Monitoring Bandwidth Usage Management

Strategic Network Planning and Design Project Management and Consulting Work closely with CTS Engineering Group to Research, Evaluate, and implement New Technologies


Network Services What We Support

10,000+ RESNET Nodes 1,500+ Administrative Nodes 200 Wireless Access Points 240 Switches 10 WAN and LAN Routers Over 20 Servers 14 Firewalls Traffic Shaper (Bandwidth management) 80+ Buildings 100+ Communication Rooms


Network Services Who We Support

California NanoSystems InstituteCalifornia NanoSystems Institute Campus Human ResourcesCampus Human Resources Campus Service EnterprisesCampus Service Enterprises Central Ticket OfficeCentral Ticket Office Communications Technology ServicesCommunications Technology Services Corporate Financial ServicesCorporate Financial Services Early Care & EducationEarly Care & Education Faculty CenterFaculty Center Financial Management ServicesFinancial Management Services Housing & Hospitality ServicesHousing & Hospitality Services

RESNET RESNET Office of International Students & ScholarsOffice of International Students & Scholars Office of Research AdministrationOffice of Research Administration Office of Residential Life Office of Residential Life Student Technology Center Student Technology Center Ticketing & Events ManagementTicketing & Events Management Transportation ServicesTransportation Services Campus Wireless – Public NetworkCampus Wireless – Public Network


Network Services Recent Accomplishments

Ticketmaster Conversion Weyburn Terrace Rieber Vista Hedrick Summit RESNET Backbone – Rieber & Weyburn Terrace

Wireless Network Traffic Shaper Upgrade Transportation Services Pay Stations


Network Services Future Projects

Network Backbone Upgrades Pay Stations & Occupancy Cameras More Wireless Construction (Rieber Terrace, Hedrick

Summit)

802.1x – Network Security Firewall Rebalancing Traffic Shaping Reporting Server Network Consolidation


Network Services

How To Reach Network Services

[email protected]

Sproul Hall360 De Neve Dr., Suite 134


Student Technology Center Who Are We?


Naoki KomineNetwork Security Analyst

Eugene AcostaTechnical Support Supervisor

Rick StarnesResidential Services Manager

Aisha PittsCustomer Service Supervisor

Andres CastanedaTechnical Specialist

Moses HsiehSystems Programmer

Inga JohnstonOffice Manager

Technicians &Customer Service

Representatives

Part-Time Staff (18 Students)Part-Time Student

Student Technology Center Where Are We?


330 De Neve Dr. (Delta Terrace)

Student Technology Center What We Do

Support Approximately 10,000 Residential Users Software and Hardware CATV Public Lab Access Summer Conferences Print & Copy Services Packaging and Shipping Wiring and Jack repairs Custom Software and Installation Packages



What We Do Residential Network Control

Sophos Anti-Virus Policy Enforcement

Copyright Violation Enforcement Virus Quarantine Network Registration System (ResnetReg)



Recent Accomplishments Ability to Support Client’s AV choice

Residential Move-In 2005 Sophos 5.1 upgrade Conference Wireless Network Support



How To Reach STC

STC Helpdesk [email protected]://www.resnet.ucla.edu

330 De Neve Dr. (Delta Terrace)


Managed Network Services Challenges

CSG Aggressive migration deadline for EM Complexity of participating organizations Alignment to UCLA single sign-on initiative

BOL Implementing New Services Staff Turnover Help Desk System Upgrade

Network Services Growth Wireless

STC Virus & Spyware


Managed Network Services

Challenges Common

Staying Current With Technology Documentation Communication Diversity of Client base Reliability of Services Demanding Customers Diversity of Client Base


Q & A


Thank You


communications technology services managed network services

Documents

network services slide

campus internet services

bruin online bruin

networking services

nd floor slide

harold shin programmer

mns overview bruin online

support assistant