communications strategy for the social world

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THE ROLE OF STRATEGY WHERE ARE WE GOING AND HOW DO WE GET THERE?

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What is strategic planning, what is truth, what is the role of strategy in the connected world?

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Page 1: Communications Strategy for the Social World

THE ROLE OF

STRATEGY

WHERE ARE WE GOING AND HOW DO WE GET THERE?

Page 2: Communications Strategy for the Social World

WHAT WE’LL COVER

Understanding Strategy

Strategy, Truth and Ethics

The Strategic Process

Strategic Thinking Style

Our Holistic Process (Discussion)

Page 3: Communications Strategy for the Social World

WHAT’S YOUR UNDERSTANDING?

Page 4: Communications Strategy for the Social World

SOME WAYS TO CONSIDER STRATEGYStrategy is the internal response of an organization to the demands of the external environment from a general point of view.

It’s creating a truth based map of the outside world and where you’re going within it.

It’s an informed logic for making one set of choices rather than another.

It’s a container for decisions and ideas.

It’s a start point for creativity

Page 5: Communications Strategy for the Social World

STRATEGY VS TACTICS

If one thinks of strategy as a block of marble, then tactics are the chisel with which a master operates, in creating works of (chess) art.

- Tigran Petrosian, Chess Grandmaster, 1963-69

Page 6: Communications Strategy for the Social World

STRATEGY, TRUTH & ETHICS

Page 7: Communications Strategy for the Social World

OLD SCHOOL, MANIPULATION

Page 8: Communications Strategy for the Social World

NEW SCHOOL, RESONANCE

Page 9: Communications Strategy for the Social World

RESONANCE & CONNECTION HARNESS TRUTH

Page 10: Communications Strategy for the Social World

THE POWER OF TRUTH

Steel holds that consumers are the be-all end-all of all advertisers’ efforts and advertising in itself is the means to get to them.

The consumer is the core, the heart, the very substance of advertising.

He laments the fact that many times, due to the inability of clients and agencies to strike a balance between creativity and commercialism, the consumer aspect is ignored and this proves unhealthy for the campaign.

Page 11: Communications Strategy for the Social World

BUT WHAT IS TRUTH?

Page 12: Communications Strategy for the Social World

UNIVERSAL TRUTH = MYTHS, ARCHETYPES

Dreams, passions, values and beliefs swirl around in our collective unconscious.

They are an essential part of storytelling (myth) and are tapped by advertising

Something we can all relate to and can all agree are true

Page 13: Communications Strategy for the Social World
Page 14: Communications Strategy for the Social World

UNIVERSAL TRUTH = MYTHS, ARCHETYPES

Myths:

Shared human stories, collective truths

Myth transcend cultures, races, religions

Archetypes:

The true characters in the myth

Shared human characters and roles

A source of common human identification

E.G: the Hero, the Magician, the Ruler, the Explorer, the Outlaw, the Mother, the Father, the Fool, the Wise Man

Page 15: Communications Strategy for the Social World

GLOBAL RESONANCEA MODERN LEDGEND

Page 16: Communications Strategy for the Social World

THE EXPLORER ARCHETYPE

Page 17: Communications Strategy for the Social World

THE OUTLAWARCHETYPE

Page 18: Communications Strategy for the Social World

THE WARRIOR (US COWBOY)ARCHETYPE

Page 19: Communications Strategy for the Social World

CONSCIOUS HUMAN TRUTH = INSIGHTS

An “insight” for advertisers is a truth hiding in plain (conscious) sight.

“All truths are easy to understand once they are discovered. The point is to discover them” (Galileo)

Great advertising makes these discoveries; it finds these insights.

And a lot of intuitive people in the business dig deep into our culture, attitudes and product benefits to uncover insights.

Page 20: Communications Strategy for the Social World

A FOOD THAT MAKES YOU STRONG AND POWERFUL

Page 21: Communications Strategy for the Social World

AN ENERGY DRINK THAT HELPS YOU IN THAT CRITICAL MOMENT

Page 22: Communications Strategy for the Social World

A RUNNING SHOE THAT ENCOURAGES YOU TO GET OUT AND RUN

Page 23: Communications Strategy for the Social World

TRUTH, LIES AND ADVERTISING

In spite of universal and human truths, the advertising industry often seems underhand. Why?

Because some in the business choose to lie, twist or pervert truth to satisfy a perceived “higher goal” e.g. the bottom line, a quick sale, a flash of attention.

Breaches of truth are bad for the society, advertising industry, business and consumers.

And are very risky in this more social era of transparency and empathy

Page 24: Communications Strategy for the Social World

BERNSTEIN’SPERVERSION OF TRUTH

Page 25: Communications Strategy for the Social World

WEB 2.O SOCIETY ARE NOT NAÏVE

Truth resonates, connects and develops relationships

Lies stink, alienates and creates interpersonal disconnect

Good strategy, is a wise strategy that observes the wider impact

It builds long term relationships for mutual benefit

Bad strategy, may seem clever but be inherently foolish

It may achieve a short term tactical goal,

but bears a huge risk of backlash

Page 26: Communications Strategy for the Social World

THE STRATEGIC PROCESS

Page 27: Communications Strategy for the Social World

THE STRATEGIC FLOW1. Get informed through data and research

2. Find the human truth or need (insight)

3. Build a truth-based map that unites business objectives with human insight (planning)

4. Use the plan to inform the creative/development process, ensuring it meets both business objectives and addresses the overarching human insight

5. Leverage live data to tweak and optimize tactics in real time

Page 28: Communications Strategy for the Social World

CLEAR THINKINGSMART STRATEGY

Specific

Measurable

Attainable

Relevant

Timebound

Page 29: Communications Strategy for the Social World

THINKING STRATEGICALLYStrategy is a process of asking questions, finding answers and selecting the information most relevant to the overall goal

Where are we now?

What is our business context & current goal?

What is our surrounding socio-cultural landscape?

Who are we serving?

What does their world look like?

What is our people focused purpose?

What problem can we solve?

What need can we fill?

How do we get there? What tactics should we employ?

How do we measure success?

Page 30: Communications Strategy for the Social World

STRATEGIC FUNNELING

Social/Cultural Trends

Brand Vision/Mission

Business Goals

Strategic Plan

Insight

Creative & Technical Visions

Tracking & Optimization

Page 31: Communications Strategy for the Social World

STRATEGY & THINKING STYLE

Page 32: Communications Strategy for the Social World

STRATEGYAND MINDSET

Let’s discuss:

What processing modes do you pay most attention to in your daily roles?

Page 33: Communications Strategy for the Social World

STRATEGY UNITES THINKING STYLES

Page 34: Communications Strategy for the Social World

THE BRIDGE OF INSIGHT

Strategic Goals Inform everything

InformationEditing

Idea Selection

ReductiveThinking

ExpansiveThinking

Page 35: Communications Strategy for the Social World

REDUCTIVE VERSUS EXPANSIVE THINKING

It’s important to know what type of thinking to use, depending what process you are in.

Let’s discuss:

• What type of thinking is brainstorming?

• What type of thinking is concept selection?

• What type of thinking is campaign optimization?

Page 36: Communications Strategy for the Social World

OUR HOLISTIC PROCESS

Page 37: Communications Strategy for the Social World

DEVELOPMENT FOR DIGITAL

1. Find the human truth

2. Build a strategic plan

3. Creatively imagine

4. Technically Manifest

5. Optimize

Page 38: Communications Strategy for the Social World

DISCUSSION

How can we best integrate the strategic, creative and technical processes?

Example: Big Spaceship, New York