Serving public safety agencies nationwide1,000+

Osceola County Sheriff’s Office, FLSpillman customer since 1994

788 total users

Communications

Spillman Technologies: Communications

Dispatch BenefitsWith Spillman, dispatchers can efficiently manage calls for a single agency or multiple jurisdictions using Spillman’s Computer-Aided Dispatch (CAD) module. Dispatchers can instantly query name, vehicle, property, and law incident records within the Law Records module without exiting the CAD status screen. Agencies can also use Spillman InSight and the StateLink module to search local, state, and national databases for information. CAD screen capabilities allow communication centers to easily handle calls from several agencies or jurisdictions. Screen features are customizable, enabling users to configure the icon size, font, color, and other features of the dispatch screen to meet individual preferences.

Spillman’s CAD module enables agencies to choose to dispatch calls with a mouse or directly from the CAD command

line. Agencies can also dispatch a call using Spillman’s CAD Mapping module by dragging and dropping a unit icon over a call icon on an electronic map. Spillman’s CAD provides agencies with real-time call updates, unit responses, and

Communications

Spillman’s Communications SolutionsSpillman software is designed to meet the needs of communications centers through solutions for CAD, Mapping & GIS, Mobile Data, Data Sharing, and Personnel & Resources.

Spillman is known in the public safety industry for its commitment and performance in four critical areas:

• Complete system integration with core products that were originally engineered for interconnectivity

• Superior multi-jurisdictional data sharing capabilities that allow multiple agencies to use a single database to securely exchange information in real time

• Highly dedicated customer services including committed account management, continued training opportunities, and around-the-clock technical support

• A return on investment philosophy that includes a single site license agreement rather than individual or concurrent user licenses. Spillman software allows agencies to have an unlimited number of users on the system at no additional software expense.

COMMUNICATIONS BENEFITS

Keeping Communities Safe with Spillman• Dispatchers use Spillman to query local, state, and national databases for information and view

calls and law enforcement units on a customizable, electronic map.• Administrators use Spillman to dispatch for multiple agencies and manage their communication

center’s resources.• IT departments use Spillman’s 24/7 support to quickly answer software questions. • GIS personnel use Spillman to create and store detailed jurisdictional maps with street and address

information.

Spillman’s CAD software allows dispatchers the flexibility to choose how they want to dispatch calls, whether by using the CAD command line, the mouse, or dragging and dropping a patrol unit icon over a call icon on a CAD map.

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automatic alerts on wanted or missing persons, as well as sex offender information. Dispatchers can also use Spillman’s CAD Mapping module to access visual information about an area, including street names, major buildings, landmarks, and more. Users can right-click on a call or unit symbol to retrieve call information directly from the mapping screen.

Dispatchers can determine which unit is closest to a call using the Quickest Route module, which takes into account local street networks and geographic barriers. The Response Plans module provides dispatchers with a pre-determined list of response assignments and instructions for various incidents. Spillman’s Geographic Information System (GIS) is fully integrated into the dispatch software, allowing agencies access to historical information about an address as well as time-saving features like common place names and reverse coordinate-to-address geocoding.

Using Spillman’s E911 Interface, dispatchers can view real-time locations of wireless and landline calls on a digital map. Personnel can also view the location of all field units on a map using Spillman’s AVL Mapping module and a GPS.

Administration BenefitsThe Spillman software allows directors and supervisors to efficiently manage communication centers with access to insights built from real-time, fully integrated data. The CAD Management Dashboard gives administrators a visual tool for monitoring call statistics and personnel performance in order to better target resources, improve response times, and provide the best possible service for all agencies served.

Using the Spillman Touch® module, communication center directors and supervisors can monitor dispatch performance while out of the office by accessing reports, searching for data, and viewing call information using a mobile device or tablet.

Spillman’s AVL Mapping and CAD Mapping modules allow agencies to see the location of calls and units on an electronic map.

Spillman employees are helping to define standards for Next Generation 9-1-1 technology by participating in standard-defining committees within the industry. Through Spillman’s support of NG9-1-1, users will have the ability to transmit a variety of call data including images, videos, and text messages to Spillman’s CAD module.

Spillman Touch provides management full access to communication center information while out of the office.

Spillman Technologies: Communications

Communication centers can seamlessly dispatch for several agencies at once by sharing critical information in real-time. With the help of Spillman’s single-source database, administrators can manage a fully integrated, multi-discipline and multi-jurisdictional system. Using Spillman’s InSight, communication centers can also search and receive real-time data from agencies outside jurisdictional boundaries – even agencies that use disparate systems, and the CAD2CAD Interface allows agencies to exchange call data with other Spillman and non-Spillman dispatch centers.

Spillman also allows communication centers to simplify billing procedures by allowing them to compile specialized reports for measuring dispatch activities and services. These reports allow personnel to precisely detail the services rendered to multiple agencies, while accommodating each agency’s unique reporting requirements.

Administration can also use Spillman to better manage employee resources and improve job satisfaction and recruitment. With Spillman’s Personnel Management module, administrators can track employees’ unique skills, such as language fluency and certifications. This allows agencies to identify unmet needs, recruit or train employees as needed, and ensure that existing employees remain current with training and certification requirements.

IT BenefitsWith Spillman, communication centers can access live support 24 hours a day, seven days a week, manage support cases online with MySpillman, and access Spillman’s Knowledgebase for assistance. Additionally, Spillman can provide agencies with

multiple training opportunities, including onsite training plans and a simulated database where users can practice their skills.

Spillman’s Application Server is a web-based control panel that assists agencies in system administration responsibilities by providing a single location to help manage the Spillman system. The server is accessible from the Internet browser of any computer connected to the same network as an agency’s Spillman server.

Spillman protects sensitive data by defining permissions for programs, menus, screens, and even individual records and fields. Agencies can use permissions to limit a dispatcher’s access to one agency’s records or to give them access to system functions.

Communications

The CAD Management Dashboard allows administration to review dispatch center performance with real-time data.

Return on InvestmentSpillman is dedicated to ensuring that customers receive a full return on their software investment. Spillman offers more than 40 modular software solutions, allowing agencies to create a flexible and customized system to meet their unique needs while preserving all the benefits of an off-the-shelf system. Spillman’s unique site-license pricing model and system scalability provide immediate savings and long-term value by allowing for a communication center’s growth without added expense or sacrificing system performance. Spillman devotes millions of dollars annually to create user-requested product enhancements and updates. With approximately 80 percent of annual product enhancements coming from user suggestions, customers play a vital role in determining the evolution of Spillman software.

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More than 100 preformatted, dispatch-specific reports allow agencies to document dispatch activities. Reports can also be customized to meet the needs of every communications center. Advanced reporting tools make it easy for consolidated centers to accommodate reporting guidelines for each agency served.

GIS BenefitsSpillman’s Geographic Information System (GIS) software allows agencies to save valuable time by connecting directly to an ESRI ArcGIS server, eliminating the need to load a map into the database. With Spillman, dispatchers can access a layered electronic map of agency jurisdiction containing detailed street and address information, specific addresses, and intersections. Spillman’s GIS is fully integrated with Spillman CAD, allowing dispatchers to access comprehensive address information like alerts and past incidents, address candidate scoring, common place names, duplicate call alerts, and dispatch zone assignment.

Agencies can also use Spillman’s GIS software for address verification. The database displays specific addresses and intersections, including x- and y-coordinates, enabling users to rapidly identify correct locations, including common location names and alternate or alias street names.

Address candidates can be viewed on a map, where they are also color-coded according to how closely they match the address entered by dispatchers.

The Address Selection screen scores each address candidate according to how closely it matches the address software users entered. The color-coded addresses allow dispatchers to quickly select the most accurate choice.

Spillman Technologies: Communications

Communications

Total Software IntegrationAt the core of the system is Spillman’s Integrated Hub™ – the foundation for the system’s key components including a single-source database, master tables, Geographic Information System (GIS) technology, and message center. Using an open, centralized database, all information is entered, stored, and extracted in real time while providing total software integration, allowing all departments within an agency to share live data.

Single, Open Database – As the sole location for the input, storage, and retrieval of agency-wide records, the system’s single-source database allows agencies to build a foundation of secure and accurate information. Its open-architecture design supports industry standards such as Open Database Connectivity (ODBC) and SQL to make data easily accessible.

Master Tables – The system’s master tables allow users to enter data once, where it is automatically shared among related modules. All tables are accessible from any Spillman module, providing direct access to critical agency information. Related files can also be attached to records, including images, audio files, and other essential documents. Master tables include names, vehicles, property, wanted persons, on-call scheduling, demographic summary, resources, and dissemination.

Message Center – Spillman’s messaging feature allows users to view state search returns and send or receive messages

directly from the system. Instant messaging provides communication between single agency users or groups. It also provides pop-up alerts for BOLOs, ATLs, and Amber Alerts with audible and visual notification.

Multi-Platform Compatibility – The Spillman system is compatible with Microsoft Windows® , IBM AIX®, and Red Hat Enterprise Linux® operating systems. This compatibility enables agencies to choose the platform that best fits their needs and maximizes the productivity of system users.

Data Sharing and NIEM – The Spillman system is designed to unify all divisions throughout an agency in addition to supporting regional data sharing with real-time data flow. Intra-agency sharing streamlines data exchange by connecting departments through fully integrated modules and immediate access to information. Regional sharing makes it possible for multiple “shared” agencies to utilize one central Spillman database housed by a “host” agency. Using the National Information Exchange Model (NIEM), the Spillman system also allows agencies to interface with third-party systems without developing costly interfaces.

Powerful Searching – The Spillman system enables agencies to pinpoint information fast. Agencies can search multiple fields simultaneously, search a single field or combination of fields, expand or restrict search criteria, and use versatile criteria like “wild card” or “sounds-like” searches.

SYSTEM-WIDE FEATURES

Multi-jurisdictional InteroperabilitySpillman’s integrated public safety solutions enable multiple jurisdictions to share data while keeping sensitive information secure and preserving unique agency standards. Communication centers, police departments, sheriff’s offices, fire departments, and correctional facilities across the nation use Spillman to exchange critical information. In fact, 80 percent of Spillman customers use the software to share data with anywhere from two to 51 other Spillman and non-Spillman agencies.

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Third-party InterfacesTo help agencies maximize existing vendor relationships, Spillman partners with a variety of third-party vendors through custom software interfaces as well as XML or ODBC data exchanges. Two premier partnerships that benefit communication centers include HipLink Paging and Priority Dispatch’s ProQA and ProQA Paramount products.

Dispatchers can use the HipLink Paging Interface to wirelessly relay real-time call information to pagers, smart phones, faxes, printers, laptop computers, landline phones, and more. Pages can be sent manually, or the interface can be configured to send pages automatically based on the type and nature of the emergency.

ProQA Interfaces allow agency personnel to transfer important law data between Spillman’s Computer-Aided Dispatch solutions and Priority Dispatch’s ProQA products. The interfaces integrate ProQA or ProQA Paramount data into the dispatch process, making it easy to start a new ProQA case and keep a thorough record of calls, searchable from within Spillman’s CAD.

Other common interfaces for communications centers include CopLink and Pictometry. For additional information about Spillman’s interfaces, visit www.spillman.com/interfaces.

MODULES

Alarm Tracking and Billing*CAD*CAD Management Dashboard*CAD Mapping*CAD2CAD Interface*Civil ProcessCommissary ManagementCompStat Management DashboardCrimeMonitorE9-1-1 Interface*Equipment MaintenanceEvidence Barcode & Audit Interface

Evidence ManagementFire Mobile AVL MappingFire Mobile CADFire Mobile Premises & HazMatFire Premises InspectionsFleet MaintenanceImagingInSight*Inventory Management Jail ManagementLaw Records with UCR/NIBRSLicenses and Permits*

Mobile AVL Mapping*Mobile Driver License ScanningMobile Generic Accident FormsMobile Generic Citation FormsMobile Law & Field Interview FormsMobile Premises & HazMatMobile RecordsMobile State & National QueriesMobile State Crash FormMobile State eCitation FormMobile Voiceless CAD*Pawned Property

Personnel Management*Pin Mapping*Premises and HazMat Information*Quickest Route*Response Plans*Rip and RunSex Offender Tracking*Spillman AnalyticsSpillman Touch*StateLink*Traffic Information Vehicle Impound

Modules accompanied by an asterisk indicate those most suited to communication centers.

Total System Security – Spillman’s enhanced data security allows agencies to meet state and FBI CJIS security requirements by limiting information access at both system and user levels. Sensitive data is protected by defining permissions for programs, menus, screens, and even individual records and fields. Additionally, Spillman’s PassKey enables agencies to achieve two-factor authentication,

also known as Advanced Authentication, for access to their systems. Two-factor authentication permits users to access a computer, application, or file only after submitting at least two independent login credentials, such as a username and password combination as well as a physical object like a coded USB drive.

Copyright © Spillman Technologies, Inc. All rights reserved. Information is subject to change without notice. V02 08.14

Communications

4625 Lake Park Blvd.Salt Lake City, Utah 84120800.860.8026info@spillman.comwww.spillman.com

For more than 30 years, Spillman Technologies has provided public safety professionals with innovative software solutions and reliable customer service. Today, Spillman’s integrated public safety software is used by more than 1,000 communication centers, police departments, sheriff’s offices, fire departments, and correctional facilities nationwide.

“The Spillman system allows my dispatchers to begin investigating the crime before units arrive on scene, providing them with the best information possible.”

Modesty Adams, Communications Operations ManagerOsceola County Sheriff’s Office, FL

788 total users

Toms River Twp. Police Department, NJSpillman agency since 2007215 total users