communication with patients - foxfire...
TRANSCRIPT
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COMMUNICATION WITH PATIENTS
Presented by: Morgan Kuper - Customer Service Supervisor
Enhancing Patient Experience Through Communication
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Communication with Patients
Overview of Communication with Patients
• Utilizing Patient Instructions
• Providing Patient Letters
• Patient Portal Training
• Interoffice Messaging
– Viewing Patient Messages
– Sending Patient Messages
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Communication with Patients
Goals
• Provide the best patient experience possible
• Provide patients their health information
• Give patients an option to communicate with their provider
Do you have experience with patient communication through FoxFire?
Share with us!
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Communication with Patients
Patient Instructions
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Doctor Tab > Plan Tab > Patient Instructions
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Communication with Patients
Adding Patient Instructions to Fast Plans
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Doctor Tab > Plan Tab > Add Fast Plan
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Communication with Patients
Printing Patient Instructions for Patients
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Doctor Tab > Plan Tab > Patient Instructions
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Communication with Patients
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Communication with Patients
Patient Letters
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Doctor Tab > Plan Tab > Letters
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Communication with Patients
Selecting Patient Letters
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Doctor Tab > Plan Tab > Letters
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Communication with Patients
Using Selected Letter Template
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Communication with Patients
Adding Signature to Patient Letters
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Communication with Patients
Let’s Communicate!
• Patient portal setup
• Sending exams to patient portal
– Emails patients receive
• Troubleshooting patient portal
• Viewing patient portal
• Receiving portal messages in IOM
• Sending patient messages to the portal in IOM
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Communication with Patients
Utilizing Patient Portal
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Options > Interface Options
• Set Initial Password to 1234 • If NOT setup, contact
Customer Service • Not all employees have
access
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Communication with Patients
Utilizing Patient Portal
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• Sign Chart • Confirmation • Reminder Note
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Communication with Patients
Patient Portal Emails ONE TIME EMAIL WHEN DOCTOR SIGNS CHART
ONCE PATIENT REGISTERS NEW DOCUMENT NOTIFICATION SENT
ONCE PATIENT REGISTERS NEW SECURE MESSAGE NOTIFICATION SENT
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Your eye care doctor John Doe, MD has made your medical records available online. Through this online Patient Portal you can
also send secure messages directly to your doctor.
You can access your patient portal account online at https://secure.myeyecarerecords.com
Once there, you will need to complete a one time registration in order to confirm your identity and establish your account. Please
register your account by clicking the 'Register' button under First time users. You will need the Initial Password below.
INITIAL PASSWORD: 1234
If your registration is not accepted, your information may have been entered incorrectly by the Doctor's office. Please call your
Doctor's office, have them verify your information, and ask them to resubmit your information to the web portal.
Note: This is a ONE TIME email to inform you of the availability of your records online. This service has not made you part of any
newsletters.
Your eye care provider has added a new record to your patient portal. To view the record please log on to your patient portal account at https://secure.myeyecarerecords.com
Your eye care provider has sent you a secure message. To view the message please log on to your patient portal account at https://secure.myeyecarerecords.com
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Communication with Patients
Troubleshooting Patient Portal
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Patient Unable to Register
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Communication with Patients
Troubleshooting Patient Portal
• Patient Cannot Register
– Cross check patient information in EyeMD EMR
– Must have signed chart
– Resend visit after corrections have been made
• Patient Forgot Password
– Clear Web Portal Registration
– Provide new initial password [1234]
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Communication with Patients
Clearing Web Portal Registration
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Visit Summary > Edit Pt
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Communication with Patients
Clearing Web Portal Registration
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Communication with Patients
Viewing Patient Portal
www.myeyecarerecords.com
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Communication with Patients
Viewing Patient Portal
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Communication with Patients
Viewing Medical Records
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Communication with Patients
Viewing Patient Portal
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Communication with Patients
Send Message to Doctor
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Communication with Patients
Viewing Patient Portal Messages using IOM
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Communication with Patients
Sending Patient Messages to Patient Portal
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Communication with Patients
Interoffice Messaging Sending Patient Messages using IOM
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QUESTIONS Please write additional questions on the Question Form
[email protected] or [email protected]
COMING UP NEXT Closing of 2016 User Group Meeting