communication theory- umass/boston - group presentation
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ommunication Theory- UMass/Boston - Group presentationTRANSCRIPT
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Communication Theory
Fall 2013
Kristen Niarchos & Debra Mascott
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Overview
Health Literacy:• National health initiative from US Dept.
Health & Human Services (The Healthy People 2020 Initiative) called “Ask Me Three”TM
• Improve communication between patients and physicians, nurses, clinicians, etc.
• Promote understanding, health safety and outcome
• Be a member of your own “health care team”
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http://youtu.be/B3EB-icaNKQ
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Discussion…
• Did the doctor’s message change after being asked one of the three questions?
• Do you think the presence of a family member was helpful to the conversation?
• What do you think are the reasons for limited healthcare literacy?
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Communication
• Asking these three questions can ensure good fidelity, encoding and feedback between healthcare practitioners and patients
• Having a family member or other support person presence can help facilitate both comprehensive and critical listening
• Make the most of the typical healthcare channel and setting by taking notes to aid your recall of the conversation
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Ask Me Three
1. What is my main problem?
2. What do I need to do?
3. Why is it important for me to do this?