communication skills presentation march 22

8/6/2019 Communication Skills Presentation March 22

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2010 Techgene Solutions, LLC

Communication Skills

ByTechgene Solutions


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A communication problem within IT industry

See a normal scenario......

WHY COMMUNICATION???


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WHAT MAKES A GOOD COMMUNICATOR?

An Active Listener.

An Effective Presenter.

A Quick Thinker.

A Win-Win Negotiator.


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PROCESS OFCOMMUNICATION

PROCESS OF COMMUNICATION


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PROCESS OF COMM(cntd)

Source:

Why to communicate?

What to communicate?

Usefulness of the communication.

Accuracy of the Information to be communicated.

Encoding:

The process of transferring the information you want to

communicate into a form that can be sent and correctly

decoded at the other end.

Ability to convey the information.

Eliminate sources of confusion. For e.g. cultural issues,

mistaken assumptions, and missing information.

Knowing your audience.


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Verbal Communication Channels

Face-To-Face meetings.

Telephones.

Video Conferencing.

Written Communication Channels

Letters.

e-Mails.

Memos.

Reports.


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EFFECTIVE DECODING:

Listen actively.

Reading information carefully.

Avoid Confusion.

Ask question for better understanding.

THE INFLUENCE FOR RECEIVER:

The prior knowledge can influence the receivers

understanding of the message.

Blockages in the receivers mind.

The surrounding disturbances.


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FEEDBACK:

Verbal Reactions and Non-Verbal Reactions.

Positive feedback and Negative feedback.

CONTEXT:

1.Various Cultures (Corporate, International, Regional)

2.Language

3.Location or Place (Restaurant, Office, Auditorium)

Situation

The sender needs to communicate the context to thereceiver for better clarity in the communicationprocess.


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COMMUNICATION GAME # 1


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ACTIVE LISTENING

Few tips towards Active Listening:

1. Understand your own communication style.

2. Be an active listener.

3. Use normal communication.

4. Give Feedback.

Understand your own communication style:

High level of self-awareness to creating good & long lastingimpression on others.

Understand how others perceive you.

Avoid being CHAMELEON by changing with every

personality you meet.

Make others comfortable by selecting appropriate behavior

that suits your personality while listening. (Ideally nodding

your head).


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ACTIVE LISTENING

Be An Active Listener:People speak @ 100 to 175 WPM but can listen intelligently @300 WPM.

One part of human mind pays attention, so it is easy to go intomind drift.

Listen with a purpose.

Purpose can be to gain information, obtain directions,understand others, solve problems, share interest, see howanother person feels, show support, etc.

If it is difficult to concentrate then repeat the speakers words inyour mind.


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ACTIVE LISTENING

Use Non-verbal Communication:

Smile.

Gestures.

Eye contact.

Your posture.


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ACTIVE LISTENING

Give Feedback

Remember that what someone says and what we hear can be

amazingly different.

Repeat back or summarize to ensure that you understand.

Restate what you think you heard and ask, "Have I understood

you correctly?"


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Effective Listening Activity


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Effective Written Communication

Features of Business Writing

Should be terse and clear to the point

Language has to be effective

Each country has their own set of norms

Rules Of Effective Writing

Basic Rules

1. Getting to the point Being Concise - short sentences, single screen view,

use less number of words

Paragraphing - short paragraphs, opening paragraphs

(5W) -Who,what,when,where and why.

Use of List Reader sees main points, use bullets


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Effective Written Communication

2. Use of non-discriminatory language

3. Punctuation, Grammar and spelling

4. Tone

Maintain a professional tone that does not attack the

individual but makes your stand clear

Incorrect : I do not understand why you made such

discriminatory remark.

Correct : Discriminatory remarks are not acceptable in the

organization.

Methods to avoid errors

Use Spell Check function

Always proof read the document


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Activity on Effective Writing

communication skills presentation march 22

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