communication skills. interpersonal communication is the exchange of thoughts, feelings, and beliefs...
TRANSCRIPT
COMMUNICATION SKILLS
Communication Skills
Interpersonal Communication is the exchange of thoughts, feelings, and beliefs between two or more people
Two types of communication:
• Verbal - use words
• Nonverbal – sending messages that do not use wordsSheldon and Body Language
Ways To Communicate
Speaking
Listening
Reading
Writing
Body Language is nonverbal communication
Friends
Mixed messages are when your words say one thing and your body or tone say something else
Tips to Improve Communication Skills: 1. Use “I”
messages 2. Make clear
simple statements
3. Be honest with your thoughts and feelings
4. Use appropriate body language (use eye contact)
Listening Skills:
Active Listening – hearing, thinking about, and responding to the other person’s message
Big Bang Theory - Poor Listening Skills
Tips to Improve Listening Skills: 1. Use appropriate
body language2. Use
conversation encouragers
3. Mirror thoughts and feelings
4. Ask questions
Amy listening to Sheldon
Refusal Skills: skills that help you say NO effectively
• Say NO in a firm voice• Promptly
leave