communication skills cdc
TRANSCRIPT
8/7/2019 COMMUNICATION SKILLS cdc
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COMMUNICATION SKILLS
Do You Have What It Takes To
Be Successful?
8/7/2019 COMMUNICATION SKILLS cdc
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Overview
� Importance of Communication
� Communication Model
� Barriers� Hints
� Skills
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DefineCommunication?
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8/7/2019 COMMUNICATION SKILLS cdc
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Communication
Webster¶s Dictionary:
A process by whichA process by which
information is exchangedinformation is exchangedbetween individuals throughbetween individuals through
a common system of a common system of
symbols, signs, or behavior.symbols, signs, or behavior.
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Skills Graduate Recruiters Seek
� Career Management Skills� Self - Awareness
� Self - Promotion
� Self - Confidence
� Networking� Negotiation
� Communication Skills
� Initiative
� Decision Making� Team-Building
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Things Necessary for
Communication to Occur
It is estimated that there is usually a 40-60% lossof meaning in the transmission of messages from
sender to receiver.
Sender
Receiver Receive
Message
Encode
MessageMessage Send
Message
Decode
Message
Provide
Feedback
Communication Cycle
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Message
Feedback
Sender Receiver
The Communication Process
Intent Perception
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Types of communication
Verbal Non-verbal
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Did you know ?
Communication is:
Words(Verbal):
Vocal (Tone):
Body Language:
(Facial, Posture,
Gestures)
7%
38%
55%
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Verbal Methods (spoken word)
� Questioning
� Facilitation� Empathic statements
� Clarification
� Summarising
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Non verbal communication
� 93% of all Comm.. is non verbal± Eye contact
± Facial expressions
± Body language
± Tone of voice± Emphasis
± Deliberate silence
± Timing
± Appearance± Touch
± Hand movements
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Barriers to Communication
� Misinterpretation
� Evaluation of
sender
� Projection� Stereotyping
� Arrogance and
superiority
� Defensiveness
� Inarticulateness
� Hidden agendas
� Status
� Environment� Emotions
� Differences inbackgrounds
� Poor timing� Personality
conflicts
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Hints for More Effective
Communication
� Who is the receiver?
� What is your objective?
� How is the climate?� Practice in advance - from their viewpoint
� Communicate in their language
� Ensure message is understood� Don¶t get defensive
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TwoTwo--way Streetway Street
� Be prepared to listen
� Be interested
� Keep an open mind
� Listen for the main ideas
� Listen critically
� Resist distractions
� Help the speaker