COMMUNICATION

SKILLS

7/23/2015

1

A process through which two or more people exchange

information

WHAT IS COMMUNICATION?

7/23/2015

2

Why is Good Communication Important?

Preventing Misunderstandings Unclear communication can cause hurtful misunderstandings.

Building Healthy Relationships Communication is a tool for building good relationships.

Expressing Yourself Good communication skills allow you to let others know what you want and need.

7/23/2015

3

Texting: Good or BadCommunication?

Good Communication…Immediate feedbackOpen lines of communicationAllows you to say thingsyou normally wouldn’t say face to face

Bad Communication…No emotionMay not get a responseMay be misinterpreted Allows you to say thingsyou normally wouldn’t say face to face

What do you think? 7/2

3/20154

What are the 3 styles of communication?

Communi

cation

Styles

7/23/2015

5

Passive Communication

A passive communicator does not offer

opposition when challenged or pressured.

7/23/2015

6

An aggressive communicator is hostile and unfriendly.

Aggressive Communication

7/23/2015

7

When you communicate assertively, you express

yourself in a direct, respectful way.

Assertive Communication

7/23/2015

8

Assertive communication is best for everyone. It takes

everyone’s needs into consideration .7/23/2015

9

Active Listening means letting the speaker know you are listening and clarifying anything confusing.

What does it mean to be an Active Listener?

Paraphrasing means using your own

words to restate what someone else

says.To be a good communicator, you need to be a good listener as well

as a good speaker!7/2

3/201510

•Opening your eyes wide•Arms crossed•Raised eyebrows•Standing straight and tall•Winking

What is another way we communicate without words?

Body Language

What are other forms of Body Language?

What message do the following forms of body language send?

7/23/2015

11

What do yourfacial

expressions

say about you?

7/23/2015

12