Communication SkillsBY: JIGAR MAKHIJA

It stands for sharing or transmitting of information, an idea, an opinion, an emotion, a fact or an attitude.

It includes both, the act of communicating as well as the message to be communicated.

Communication

Process of communicationSender

Receiver

EncodeMessage

Decode

Encoded Message

Feedback

Interchange of information

Continuous process

Mutual understanding

Response

Universal function

Social activity

Characteristics of communication

Factors contribute to the importance of communication

Big size of organizationGrowing importance of human relations

Public relationsAdvances in behavioral sciences

Technological advances

Growth of trade unions

Consumerism

Distance education

Barriers to communication

Mechanical barriers

Physical barriers

Psychological barriers

Semantic & language barriers

Status barrier

mechanical

•A weak microphone or poor sound spread of the meeting place•Defective telephone lines•Electricity / computer breakdown•Poor printing quality•Atmospherics on radio

Psychological

•A person of weak hearing or eyesight•There are gender barriers•A wandering mind•Ideological loyalties•Loyalty to a brand or organization•Emotional states of a person•One prejudices•Personality limitations put a barrier•Fixed images about other people•Poor retention power is a barrier

How to remove communication barrier

Good listening

Practice in simplifying & clarifying one’s message

Obtain feedback, analyze it and respond

Repetition

Ambience

Action speaks louder than words

Cross-culture get-together

Informality is useful

Principle of effective communication

Simplicity

Face to face communicati

onUse of

feedback

Listening with understanding

An environment conductive to

communication

Receiving non-verbal

communication

Use of the “you” factor

Awareness of the audience

bias

Overcoming differences of

language

Benefits of effective communication

Speed in solving

problems

Better decision-making

Improved stakeholder

response

Rise in productivity

Enhanced professional

imageSmoother working

Clearer promotional

material

More fruitful business

bonds