Communication THE WORD COMMUNCIATON IS DERIVED

FROM THE LATIN WORD “COMMUNIS” WHICH MEANS “COMMON”.

We spend most of our life communicating. People spend more than 70% of their Daily Life in communication in one form or the other & in one context or the other. Therefore it needs proper understanding and application for sophistication of our activities.

COMMUNICATION DEFINITION

COMMUNICATION HAS BEEN DEFINED AS A MEETING OF MINDS, FOR TRANSFER OF IDEAS. IT IS A PROCESS OF PUTTING MINDS INTO CONTACT WITH ONE ANOTHER, SO AS TO OBTAIN UNDERSTANDING, CLARITY AND EXCHANGE OF INFORMATION.

WHEN WE EFFECT A COMMUNICATION WE ESTABLISH A COMMON MEETING GROUND FOR UNDERSTANDING.

WHEN WE UNDERSTAND EACH OTHER, WE INTEGRATE OUR EFFORT TOWARDS A COMMON CAUSE.

WHEN WE MAKE A COMMON CAUSE, WE DEVELOP A ‘WE’ FEELING.

IT IS IN THIS ‘WE’ FEELING THAT WE FIND THE SUCCESS OF OUR CONCERTED EFFORTS IN ACHIEVING OUR COMMON OBJECTIVES FOR OUR SUCCESS.

Trifurcation of Communication Impact.

07% words – impact on conscious mind.

38% Voice Tonality – impact on subconscious mind

55%Body Language– impact on sub conscious mind

COMMUNICATE WITH PLEASURE.COMMUNICATE WITH MEASURE

In order to Communicate with Pleasure -your communication should generate

interest, enthusiasium & encouragement. - Use Positive Language for Corrective

Measures, Improvement and change Management.

- Drive your point carefully & tactfully with out hurting the feelings of the others.

In order to communicate with Measure - Make your message simple & effective. Use the appropriate few words to make it

effective. Do not repeat the words except grammar. Do not use too many adjectives.

The present day complex world brings us into constant contact with different sets of people in different situations.

As a result, we are bound to create an influence or be influenced by those with whom we frequently interact.

Thus, effective communication, both ways, can be a powerful tool in management.

Traditionally, organizational communication has always been one-sided, with sermons and strictures being passed down the line.

Superiors have always expected subordinates to listen and do as they are told.

However, effective communication envisages both speaking and listening as equally important tools—an "open dialogue" instead of a monologue.

Yet, since procedure and policy implementation necessitate guidelines and guidance from above, we can perhaps begin with the art of speaking as an effective tool.

Position Influence on Communication

Factors like age, sex, political and religious affiliations, intelligence level, socio-economic status and placement levels in office affect both the frequency and receptivity to communication contacts.

Body Language Influence on communication

Secondly, each one of us has a "self-image" in terms of appearance (body build, skin colour, etc.), personal hygiene and smartness, which can create a powerful impact on listeners. When we speak, even the eyes and facial expressions, body movements, attire and gait, can have a profound influence. The pitch, the rhythm and pace of the words can convey more than the words themselves.

Content Influence on Communication

As far as the content is concerned, it is Accuracy, Brevity and Clarity which form the ABC of an effective message.

How one opens and closes a topic and how quickly one is able to put across ideas, testify to the effectiveness of the speaker and the receptivity of the listener.

At higher levels, leaders must have the ability to convince people down the line and get things done.

Of course things will be even easier if one is able to communicate at the same wavelength with the target audience.

For this, it may be necessary to size up the person one would like to persuade and then choose the appropriate communication style.

It is better to avoid dictatorial styles of communication (threatening language or raised voices), gestures and mannerisms which may create a negative response.

On the contrary, it may be worthwhile to use one's power of empathy and appeal positively to the emotions and will-power of those whom one leads.

Listening plays an equally important role

in effective communication In fact, in many organizations, the top

management may be committed to more open communication but may fail to convey this to middle management and supervisory personnel.

Listening, in fact, involves more than hearing. Listening is the process by which the spoken language is given meaning in the mind.

Active listening requires much concentration. In this context, the higher functionaries must overcome their role egos and encourage subordinates to speak out.

In fact, one effective way of appreciating others is not by the usual way of speaking out, but by sympathy; by feeling rather than understanding.

The open dialogue can play an effective role in different situations in life — in family relationships, in boss-subordinate relationships, interviews, higher level meetings, group discussions, etc.

Especially at meetings, most speakers are more concerned about the effectiveness of their speeches and the persuasiveness of their presentation. They fail to recognize listening as a leadership tool and as the best way to assess the opinions and ideas of others.

However, even non-verbal cues like eye contact, facial expressions and gestures can signal important information to a listener. It can make all the difference between a warmly-lit up smile and a furrowed brow.

As Mike Nichols put it. It may interest the reader to know that according to one historical version, Hiroshima and Nagasaki were destroyed chiefly because of a communication gap.

The Japanese had, in fact, decided to call it a day and surrender but the words they used over their radio, before their surrender, were misunderstood.

They were construed as aggressive and arrogant. Thus the Allies perforce took recourse to the atom bomb!

The ability to communicate also implies the equal ability not to communicate. There are good reasons and bad ones why certain information cannot be disseminated in an organization.

In the final analysis, with a competent use of the various tools and channels of communication available, one can find employees and peers responding with improved attitudes for better results.

You have a choice: either you join the ranks of the routine managers or adopt a positive form of communication and get support for your ideas. Your success as a leader will depend on your ability to get your people to do something not merely because you want it to be done but because they would like to do it.

THANK YOU