C O M M U N I C A T I O N

What is communication?

Communication is a 2 – way interaction between two parties

to transmit information and mutual understanding between

themselves© PhotoDisc

One-way and two-way communication

• Information flows only in one direction –from the sender to the receiver with no feedback

• A much common way of communication because it is faster and easier for the sender and there is no trouble from disagreement.

• There may be mistakes in transmission of information.

One-way communication One-way communication

• A process in which information flows in two-directions –the receiver provides feedback and the sender receptive to the feedback.

• It is more accurate and fewer mistakes in transmission.

• But it is time-consuming and more difficult for the sender.

One-way communicationOne-way communication

Two-way communicationTwo-way communication

One-way and two-way communication

Question for critical thinking

There are various types of written communication:

letters, memos, reports, forms, notice boards, internal magazines and newspapers. © PhotoDisc

Communication media

• Written communication media• Oral communication media

• Electronic communication media

© PhotoDisc

Communication Media• Communication

through: Letters,Memos, Reports, Forms , Notice boards and Internal magazines or newspapers

• Messages can be revised several times.

• The sender can not receive immediate feedback.

Written communication Written communication

Communication media• Face-to-face discussions,

telephone conservations, formal presentations and speeches

• Advantages: Questions can be asked and answered directly; feedback is immediate; and the sender’s attitude can be sensed.

• Disadvantages: few permanent records

Written communication Written communication

Oral communication Oral communication

• Communication through electronic media such as mobile phone, paging devises, lap top computers, E-mail, fax machines, and electronic notice boards

• Messages can be delivered instantly, over long distances, and to a large number of people.

• But not all people have can access to the media.

© PhotoDisc

Communication media

Written communication Written communication

Oral communication Oral communication

Electronic communication Electronic communication

Overcoming the communication barriers requires a vigilant

observation and thoughts of potential barriers in a particular instance of

communication.

State all the anticipated barriers that may have impact on your day-to-day

communication.

Strategies to overcome barriers will be different in different situations depending upon the type of barriers present.

Following are some of the important general strategies that will be commonly useful in all the situations to overcome the barriers of communication.

Taking the receiver more seriouslyCrystal clear message

Delivering messages skillfullyFocusing on the receiver

Using multiple channels to communicate instead of relying on

one channelEnsuring appropriate feedbackBe aware of your own state of

mind/emotions/attitude

In addition to removal of specific barriers to communication, the

following general guidelines may be helpful to facilitate

communication:

Have a positive attitude about communication. Defensiveness interferes with communication.

Work at improving communication skills. The communication model and discussion of barriers to communication provide the necessary knowledge to improve communication. This increased awareness of the potential for improving communication is the first step to better communication.

Include communication as a skill to be evaluated along with all the other

nursing skills for undergraduates.

Make communication goal oriented. Relational goals come first and pave

the way for other goals. When the sender and receiver have a

good relationship, they are much more likely to accomplish their

communication goals.

Experiment with communication alternatives. What works with one person may not work well with another. Use diverse communication channels, listening and feedback techniques.

Accept the reality of miscommunication. The best communicators fail to have perfect communication. They accept miscommunication and work to minimize its negative impacts.

THANKYOU