communication may 2014
DESCRIPTION
Half day open training event held in Toronto, CanadaTRANSCRIPT
![Page 1: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/1.jpg)
Communication
by Toronto Training and HR
May 2014
![Page 2: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/2.jpg)
Page 2
CONTENTS3-4 Introduction5-6 Sending and receiving7-8 Building blocks of communication style9-10 Components of persuasive speech11-12 Making your message count13-14 Ways to ensure people understand you15-16 Communication apprehension17-19 Running an effective meaning20-21 Listening22-24 Presentations25-27 Emails28-29 Virtual teams and communication30-31 Effective learning & development communication
32-34 Sources of pre-conceived notions35-36 Communicating workforce metrics37-40 Six levels of speaking41-42 Mechanisms of employee voice43-46 Leadership communication47-48 Drills49-50 Conclusion, summary and questions
![Page 3: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/3.jpg)
Page 3
Introduction
![Page 4: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/4.jpg)
Page 4
Introduction to Toronto Training and HR
Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking15 years in training and human resourcesFreelance practitioner since 2006The core services provided by Toronto Training and HR are:
Training event designTraining event deliveryHR support with an emphasis on reducing costs, saving time plus improving employee engagement and moraleServices for job seekers
![Page 5: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/5.jpg)
Page 5
Sending and receiving
![Page 6: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/6.jpg)
Page 6
Sending and receiving
• The sender• The receiver
![Page 7: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/7.jpg)
Page 7
Building blocks of communication style
![Page 8: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/8.jpg)
Building blocks of communication style
• Clarity• Conciseness• Coherence• Consensus
Page 8
![Page 9: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/9.jpg)
Page 9
Components of persuasive speech
![Page 10: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/10.jpg)
Components of persuasive speech
• Ethos-character• Logos-reason• Pathos-emotion
Page 10
![Page 11: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/11.jpg)
Page 11
Making your message count
![Page 12: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/12.jpg)
Making your message count
• Questions to ask• Types of audience• Taking it offline
Page 12
![Page 13: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/13.jpg)
Page 13
Ways to ensure people understand you
![Page 14: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/14.jpg)
Ways to ensure people understand you
• Know your audience• Know what you are
talking about• Avoid ambiguity• Say what you mean• Take time to explain• Don’t run off at the
mouth• Establish rapport• Beware of double
meanings• Avoid extremes
Page 14
![Page 15: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/15.jpg)
Page 15
Communication apprehension
![Page 16: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/16.jpg)
Communication apprehension
• Definition• Social anxiety• Leadership initiative• Multicultural
appreciation• Adaptability
Page 16
![Page 17: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/17.jpg)
Page 17
Running an effective meeting
![Page 18: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/18.jpg)
Running an effective meeting 1 of 2
• Know if you really need a formal meeting at all
• Set expectations prior to the meeting
• Facilitate well during the meeting
• Parkinson’s Law• Allow conflict• Assign action steps• Delegate the meeting
responsibilityPage 18
![Page 19: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/19.jpg)
Running an effective meeting 2 of 2
• Know when to lead and when to participate
• Always let people out early
• Make it fun…
Page 19
![Page 20: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/20.jpg)
Page 20
Listening
![Page 21: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/21.jpg)
Listening • What is effective listening?
• Internal listening• Basic listening modes• Reasons for poor listening• Roadblocks to listening• Tools for effective
listening• Results of effective
listening• To listen means…
Page 21
![Page 22: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/22.jpg)
Page 22
Presentations
![Page 23: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/23.jpg)
Presentations 1 of 2
• Report• Story
Page 23
![Page 24: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/24.jpg)
Presentations 2 of 2
• Ways to ruin a presentation
• How to make your presentation linger
Page 24
![Page 25: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/25.jpg)
Page 25
Emails
![Page 26: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/26.jpg)
Emails 1 of 2 • Legal department• Sales department
Page 26
![Page 27: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/27.jpg)
Emails 2 of 2 • Identity• Materiality• Vulnerability• Visibility
Page 27
![Page 28: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/28.jpg)
Page 28
Virtual teams and communication
![Page 29: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/29.jpg)
Virtual teams and communication
• Location• Email or face-to-face• Non-verbal
communication• Culture• Trust
Page 29
![Page 30: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/30.jpg)
Page 30
Effective learning & development
communication
![Page 31: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/31.jpg)
Effective learning & development communication
• Clarity• Consistency• Commitment• Challenge• Chutzpah• Create and share
stories
Page 31
![Page 32: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/32.jpg)
Page 32
Sources of pre-conceived notions
![Page 33: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/33.jpg)
Sources of pre-conceived notions 1 of 2
• Previous education or training
• Limited personal experience
• Wild guesses• Assumptions
Page 33
![Page 34: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/34.jpg)
Sources of pre-conceived notions 2 of 2
• The problem with pre-conceived notions
Page 34
![Page 35: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/35.jpg)
Page 35
Communicating workforce metrics
![Page 36: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/36.jpg)
Communicating workforce metrics
• Topic scoping• Data investigation• Storyboarding• Presentation design• Message preparation• Telling the story
Page 36
![Page 37: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/37.jpg)
Page 37
Six levels of speaking
![Page 38: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/38.jpg)
Six levels of speaking 1 of 3
• How to speak so people listen
• How to speak so people understand
• How to speak so people understand as you intend them to
• How to speak so people agree with you
Page 38
![Page 39: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/39.jpg)
Six levels of speaking 2 of 3
• How to speak so people remember what you want them to
• How to speak so people think or do what you want them to
Page 39
![Page 40: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/40.jpg)
Six levels of speaking 3 of 3
SPEAKING POWER• Interest• Insight• Influence• Impact• Impulsion• Inspiration
Page 40
![Page 41: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/41.jpg)
Page 41
Mechanisms of employee voice
![Page 42: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/42.jpg)
Mechanisms of employee voice
• Upward problem-solving
• Representative participation
Page 42
![Page 43: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/43.jpg)
Page 43
Leadership communication
![Page 44: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/44.jpg)
Leadership communication 1 of 3
• Competence• Connection
Page 44
![Page 45: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/45.jpg)
Leadership communication 2 of 3
• Core principles
Page 45
![Page 46: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/46.jpg)
Leadership communication 3 of 3
• Personal leadership communication guide
Page 46
![Page 47: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/47.jpg)
Page 47
Drills
![Page 48: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/48.jpg)
Drills
Page 48
• Group A• Group B• Group C• Group D
![Page 49: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/49.jpg)
Page 49
Conclusion, summary and questions
![Page 50: Communication May 2014](https://reader036.vdocuments.us/reader036/viewer/2022062511/54bc62c04a7959fc678b45e3/html5/thumbnails/50.jpg)
Page 50
Conclusion, summary and questions
ConclusionSummaryVideosQuestions