Communication

Key Skills INSET

Outline of INSET training

1. A review of the standards for all levels of communication key skill

2. Examples of portfolios3. Activity – working on sample

portfolios4. Question and answer session5. Close

Objectives of INSET

Requirements for levels 1, 2 & 3 Communication

Examples of possible evidence sources

How to assess candidates work The difference between witness

statements and assessor records

C1.1 Speaking and Listening

The standards C1.1 Take part in either a one to one

discussion or a group discussion

1.1.1 Provide information that is relevant to the subject and purpose of the discussion

1.1.2 Communicate clearly in a way that suits the situation and respond appropriately to others

C2.1a Speaking and Listening

The standards C2.1a Take part in a group discussion

2.2a.1 Make clear and relevant contributions in a way that suits your purpose and situation

2.2a.2 Respond appropriately to others 2.2a.3 Help to move the discussion

forward

Key points - discussion

The topic for discussion must be of a straightforward nature. Straightforward refers to material that is commonly met in the context that candidates work and study

A group should include a minimum of 3 participants

Possible sources of evidence for C1.1/C2.1a (discussion)

A team meeting A mock interview A discussion about a

product for a client A review of a recent

review/assignment A classroom or

workplace discussion about a current topic or problem

C2.1b Speaking The standards

C2.1b Give a talk of at least 4 minutes

2.2b.1 Speak clearly in a way that suits your subject, purpose and situation

2.2b.2 Keep to the subject and structure your talk to help listeners follow what you are saying

2.2b.3 Use appropriate ways to support your main points

Key points - talk

Brief notes should only be used as a prompt and not simply read out

The audience must be engaged If group presentation, each member must

speak for at least 4 minutes and demonstrate they have achieved all aspects of the standards

Assessor Record/Witness Statements should state the length of the talk and be signed and dated

Possible sources of evidence for C2.1b (talk)

An update on a team project using a diagram

An account of an event using a photograph

An explanation of an investigation including a chart of the findings

Instructions given to a small group of colleagues using a working model

C3.1 a Speaking and Listening

The standards C3.1a Take part in a group

discussion

3.1a.1: Make clear and relevant contributions in a way that suits your purpose and situation

Respond sensitively to others, and develop points and ideas

Encourage others to contribute

C3.1 b Speaking and Listening

The standards 3.1b Make a formal presentation of at least

eight minutes, using an image or other support material

3.1b.1: Speak clearly and adapt your style of presentation to suit your purpose, subject, audience and situation

3.1b.2: Structure what you say to progress logically through each stage of your presentation

3.1b.3: Use an image or other material to support or enhance what you are saying

Key points for the presentation

Brief notes should only be used as a prompt and not simply read out

The audience must be engaged If a group presentation, each member

must speak for at least 8 minutes and demonstrate they have achieved all aspects of the standards

Other support material could include a handout or music

Possible sources of evidence for 3.1b (presentation)

Using a graph to present main findings from an investigation

Using artwork or a demonstration as part of a briefing for clients

A case in a debate about a sensitive issue, using photographs to illustrate main points

C1.2 ReadingThe standards

C1.2 Read and obtain material from at least one document

1.2.1 Read relevant material 1.2.2 Identify accurately the main points

and ideas 1.2.3 Use the information to suit your

purpose

C2.2 ReadingThe standards

C2.2 Read and summarise information from at least two documents about the same subject. Each document must be a minimum of 500 words long

2.2.1 Select and read relevant documents

2.2.2 Identify accurately the main points, ideas and lines of reasoning

2.2.3 Summarise the information to suit your purpose

C3.2 Read and SynthesiseThe standards

3.2 Read and synthesise information from at least 2 documents about the same subject. Each document must be a minimum of 1000 words long

3.2.1: Select and read relevant documents 3.2.2: Identify accurately, and compare, the

main points, ideas and lines of reasoning 3.2.3: Present your interpretation of the subject

in a way that is coherent and brings together information from different documents to suit your purpose

Key points - Reading Level 2

Each document must be a minimum of 500 words

The documents must relate to the same subject

Evidence (photocopies/appropriate references) of reading material should be included within the portfolio

The summary could also be presented for 2.3, as long as it meets the relevant criteria

Key points – ReadingLevel 3

The candidate must work independently to select material i.e. candidates should not be given two 1000 word documents to use, or detailed chapter or page numbers. However a reading list is acceptable

Synthesis goes beyond summary. It also includes the candidate’s own interpretation in bringing together information in a coherent form for a specified purpose

The subject matter must be complex

Possible sources of evidence for C1.2 - Reading

Level 1 Reading a short

illustrated instruction leaflet

Reading a brief newspaper item to inform a discussion on a local issue

Taking notes from the Internet to write a short essay (C1.3)

Possible sources of evidence for C2.2 - Reading

Level 2 Summarising

information from a staff handbook and an illustrated report

From two text books, one which includes a chart, for use in an essay

A college prospectus and a careers booklet for writing a letter of application

Possible sources of evidence for C3.2 - Reading

Level 3: to inform an

essay to produce a

technical report to carry out a

presentation to plan a project

C1.3 WritingThe standards

1.3 Write two different types of documents

1.3.1 Present relevant information in a format that suits your purpose

1.3.2 Spell, punctuate and use grammar accurately

1.3.3 Make your meaning clear

C2.3 WritingThe standards

2.3 Write two different types of documents each one giving different information.One document must be at least 500 words long

2.3.1 Present relevant information in a format that suits your purpose

2.3.2 Use a structure and style of writing to suit your purpose

2.3.3 Spell, punctuate and use grammar accurately

2.3.4 Make your meaning clear

C3.3 WritingThe standards

3.3 Write 2 different types of documents, each one giving different information about complex subjects . One document must be at least a 1000 words long

3.3.1: Select and use a format and style of writing that is appropriate to your purpose and complexity of subject matter

3.3.2: Organise material coherently to suit the length, complexity and purpose of your document

3.3.3 Spell, punctuate and use grammar accurately 3.3.4: Make your meaning clear

Key points

The candidate should select and use a form and style that is fit for purpose

Candidates should not be penalised for 1 or 2 errors as long as they are not repeated in the second document

Material electronically produced should be signed and dated as candidates own work

The subject matter should be straightforward at levels 1 and 2

At level 3 the subject matter must be complex e.g. abstract, sensitive, having a number of strands, challenging….

Key points continued

Fitness for purpose is important. Several minor errors in a document for one’s own use or limited internal circulation can be acceptable whereas a document intended for public consumption, where accuracy might be seen to reflect on the writer or the organisation from which it comes, would require greater accuracy. (Page 29 of Guidance)

Possible sources of evidence for C1.3 - Writing

Candidates should present two different written documents which can include the following:

A short report or essay A memo A menu A poster An illustrated leaflet A business letter

Possible sources of evidence for C2.3 - Writing

Candidates should present two different written documents which can include the following:

A letter A memo A set of instructions

Longer document i.e.500 words An essay A report including a graph A newspaper-type article with a picture

Possible sources of evidence for C3.3 - Writing

An essay and newspaper article A report and leaflet A business letter and handout for a

presentation A set of instructions and an

investigationNb: as long as one is at least 1000 words

Level 1 – Use of image

Candidates must use at least one image, either to obtain information, or to convey information in their discussion or one of the documents they write to help the audience/reader understand the points they are making

An image may take the form of a model, plan, sketch, diagram, photograph, picture, graph or chart

A table of text or numbers does not constitute an image

Level 2 – Use of image

Candidates must use at least one image, either to obtain information, or to convey information in their discussion, their talk or one of the documents they write to help the audience/reader understand the points they are making

Level 3 – Use of image

An image may take the form of a model, plan, sketch, diagram, photograph, picture, graph or chart

A table of text or numbers does not constitute an image

At least 1 image must be used to either obtain information or to convey information in one of the written documents

An image or other ‘support material’ must be used for the formal presentation (3.1b)

Witness statements and Assessor records

As Centres, you may use your own Assessor Records/Witness Statements or pro-formas can be supplied by the WJEC

As teachers you should be assessing students work using ‘Assessor records’. These should list the requirements for each criterion, allowing an assessor to tick to confirm the candidate has met the requirements and also allowing a comment to be made

Witness statements and Assessor records

A witness is a ‘third party’ who is neither the candidate nor assessor e.g. work experience officer or employer.

Witness statements should not be the sole form of evidence for the discussion and talk, where used they should include the date, the name, signature and contact details of the witness

Assessors are responsible for judging the validity of witness statements. See pages 33 & 37 ofThe key skills qualifications standards and guidance 2004

Thank you for your time

Any questions?