communication in residential lending

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Communication is so important to the real estate purchase process. Because of the unknown aspects of lending, transparent communication is so important to a pleasurable borrower experience. On the Easterbrook Team, we make communication our top priority.

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Page 1: Communication in Residential Lending

The 3 Cs of a SuccessfulBuying Experience

John Easterbrook & Patty Aguon

(916) 224-7653 or (916) 833-5063

Mortgage Loan Originator

Licensed – NMLS #226555 & 994635

Information in presentation intended for real estate professionals only. Not for consumer use.

Page 2: Communication in Residential Lending

The 3 Cs

1. Communication

2. Communication

3. Communication

Information in presentation intended for real estate professionals only. Not for consumer use.

Page 3: Communication in Residential Lending

Clear Communication = Happier Buyers

We are committed to ensuring your buyers feel fully

informed throughout the whole buying experience.

We are committed to proactive communication

throughout the entire loan process.

We are always working to improve the buyer

experience.

Our current internal communication system was

designed to ensure clear and consistent

communication to create a remarkable experience

for all involved.

Information in presentation intended for real estate professionals only. Not for consumer use.

Page 4: Communication in Residential Lending

Real Time Loan Status Updates

Our proprietary marketing system sends out

milestone emails throughout the loan transaction to

the borrower (and selling agent, listing agent and

escrow officer where appropriate).

Designed to work alongside and help support the

communication we are already doing with you and

your buyers.

Information in presentation intended for real estate professionals only. Not for consumer use.

Page 5: Communication in Residential Lending
Page 6: Communication in Residential Lending

Information in presentation intended for real estate professionals only. Not for consumer use.

Strong communication Happy Buyers

=Remarkable

& Referable

Experience

=

Page 7: Communication in Residential Lending

Coming Soon! - QM Updates

What is QM?

When does it take effect?

How does it impact my buyers and me?

Information in presentation intended for real estate professionals only. Not for consumer use.

Page 8: Communication in Residential Lending

Questions?Information in presentation intended for real estate professionals

only. Not for consumer use. VITEK Mortgage Group is licensed by

the Department of Business Oversight under the California

Residential Mortgage Lending Act. NMLS # 37408