Communication

Communication is:

• The giving and exchanging or sharing of information

• Why is this important?

• In what ways can things be communicated?

Communication is:

• 55% Body - facial expressions, posture, actions and dress

• 38% Voice – tone, volume and speed• 7% Words – Why is this is low?– Words sound the same but can have very different

meanings– There, their, too, two– Different works have the same meaning (couch and

sofa)– Boring teachers or speakers

Sender, Message and Receiver

• Verbal - words– What does this look like?– 1 way– 2 way– Clarity of meaning

Sender, Message and Receiver Con’t

• Non-Verbal – no words• May reinforce or contradict words– Crossed arms– Look away– Pick fingers– Nod– Movement– Dress

Use of Space

• Distance

– Intimate (private)– Personal (couples)– Social (4 feet)– Public (10 feet)

Space Continued

• Marking of Space– Sitting behind a desk

• Touch– Shake hands– Hand on shoulder– Holding hands– Hugs, kisses

Barriers

• Distraction (noise)• Emotion (anger, mad)• Understanding (stereotype, slang, language)• Age (generation gap)• State of the listener• Distortions (time, memory, listening)• Broken telephone

Listening

• Focusing• Accepting• Eye contact• Encourage the speaker

Questions

• How do you deal with a problem?

• How do you communicate with your parents?

• How do you communicate with your friends?

• How do you communicate with your partner?