communication and motivational initiatives by roberto daniel
TRANSCRIPT
Communication, motivational &
managerial toolbox initiatives
By Roberto Daniel
Monthly results meeting !
Once a month the entire factory´s personnel (direct
and indirect labor / 2shifts) is gathered round for a
30-minute town hall meeting , where the main
operations metrics as well as overall economy and
Market situation are conveyed to the employees (ca.
250)
Suggestion process appraisal
ceremony !
During the monthly results meeting, we take
advantage of it to celebrate the approved suggestions
implemented (the ones resulting in savings as well as
the ones focused in overall process improvements ,
safety , quality and wellness)
15-year jubilee ceremony!
During the monthly results meeting, we also take
advantage of it to celebrate the employees dedication
to the company (those have been working for more
than 15 years)
A special gift and a USD100 dinner voucher are given
Coffee meetings with Roberto
Once a month , 24 employees names (direct and
indirect labor) are drawn aiming to spend a full hour
with me enjoying a nice breakfast and snacks .
During the given time all kinds of questions are
allowed and the main outcome is to boost the
integration between the top management and the
shopfloor
Face2face meetings with
Roberto
Once a month , 2 direct-labor (blue-collars)
employees names are drawn aiming to spend a full
hour with me , so as to get to know each other in
more details as well as allowing the individual to ask
questions about the company.
English speaking hours with
Roberto
Once a week , a group of ca. 10 people (who are
actually studying English) gather round with me to
practice English speaking and listening during 1
hour.
As for SSB, we could implemente the ´Spanish-
speaking practicing´ hour with Roberto
Birthday celebrations
Each month , during the town hall meetings ,the
employees celebrating birthdays are invited to the front
stage where a candy box is handed over by the plant
director followed by a show of hands.
A draw is then carried out with one being eligible to
have a lunch with plant director.
Entregas de cartão
Diamante
Diamond card appraisal
What is diamond card ?
It is a simple , but strong , way to
provide timely acknowledgements to
employees closing the ties with top
management
Each diamond card signed by the managed is
followed by a candy box.
A Picture with the manager and the employee is
taken and displayed at the cafeteria´s bulletin
board .
Each Diamond card ´worths´ 5 points and by
summing up 20 , the employee can choose a gift
such as a shirt or a rucksack
Neusa Borges – Production
What she did !
Inbetween existing line stops due to
preventive maintenance , she came up with
an improved packaging layout that
increased 40% the bin storage with pumps ,
generating savings in bins usage.
Thiago Oliveira – Production
What he did !
Simple, but worthy idea : suggested to reuse an
in-process plastic cap that was usually
scrapped and replaced to another similar one
at final assembly , hence allowing a yearly
saving of more than USD10,000 .
Iara – Inner logistics
What she did !
Suggested the implementation
of convex mirror to be installed
at all forklifters , improving in
this way , the overall driver
and pedestrian safety
Denis Melo – Logistics
What he did ! By using lean tools
(spaghetti charts) , he could optimize
some transportation routes , generating a
yearly saving of more than USD20,000
Name of ´appraisee´
Reason of acknowledgement
Who did the recognition
Date
Each Diamond card worth 5 points and by 20 points (4
cards) the acknowledged employee has the right to claim a
gift (polo shirt , rubsack , USD30 meal ticket)
Today you exceeded
my expectations !
Executive day at the assembly
line
A day of regular work acting as
a pure blue-collar
Baby shower for both soon-to-
be mother AND fathers
A quick party is celebrated
during lunch breaks where the
invitees donate packs of diapers
Monthly Quality walks
Once a month the top
management is presented some of
the shopfloor improvements
focused on quality by volunteered
blue-collars
Benchmarking visits
Once a quarter , a group of
selected (via draw) employees has
the opportunity to visit an
industry (cutting edge) so as see
and absorb best practices
Winter clothing campaign
Aims to collect old clothing from
employees so as to donate them to
needy people
Xmas greetings
2 weeks prior to Xmas time , gifts for
the employees´ kids (0 to 12 years)
are distributed during a nice and big
Family gathering at the plant
Wearing Roberto´s shoes
Once a month , Roberto draws one
shopfloor employee´s name , employee who
will be spending a day as a shadow on
Roberto´s executive agenda.The goal is to
allow the blue collars to experience how the
business regular day looks like.
Maintenance tech Aparecido Santiago sitting at Roberto´s desk
Celebrating on the run
Whenever an important Project milestone
and/or any relevant achievement comes true
, Roberto takes him/her or the team for a
lunch to celebrate and share the experience.
ISO14000 implementation team – Celebration lunch
Other managerial actions :
• Weekly heads-up with direct reports
• Weekly staff meetings/calls
• 360deg feed-back conducted yearly basis
with action plan
• STQR (strategic talent quarterly review)