communication and body language kvs, ziet instructor dr. neetu ganapathy assistant professor sdm...
TRANSCRIPT
Communication and Body Language
KVS, ZIET
Instructor
Dr. Neetu Ganapathy
Assistant Professor
SDM IMD, Mysore
We’ll learn…
• Communication and its Importance• Process of Communication• Communication Channels• Barriers to Communication• Body Language
What is Communication?
• Communication is a process that involves the transmission of meaningful information from one party to another through the use of shared symbols.
• Facilitates interaction among people• Is successful when meaning is understood
and the predetermined purpose is achieved
• Has to be two way to be effective
The Communication Process
FeedbackNoise
NoiseCommunication Channel
Sender
(encodes message)
Receiver
(decodes message)
MemosE-mail
Face to Face
LettersPhone
What are the ways in which we communicate?
Spoken Word
Written Word
Visual Images
Body Language
The Communication Process
• Communication should be– Clear– Concise– Correct– Courteous– Complete
Communication Channels Ranked by Information
RichnessRichest Channel Leanest Channel
Physical presence (face-to-face, meetings)
Interactive channels (telephone, electronic media, voice mail, e-mail)
Personal static channels (memos, letters, reports tailored to receiver)
Impersonal static channels (fliers, bulletins, generalized reports)
Best for non-routine, ambiguous, difficult messages
Best for routine, clear, simple messages
Channels of communication• Several channels• Important to know when to use which channel to ensure
maximum impact of message• “It is important to know when to use email, when to pick
up the phone, get in a car, or board a plane.” – Michael Eisner, Past Chairman of the board, Walt Disney Corporation.
Barriers to Effective Communication
• Barriers can disrupt the accurate transmission of information.• These barriers take different forms:
– Feedback barrier– Noise barrier– Perception barrier
Body Language
The Mehrabian Model
• Proposed by Prof. Albert Mehrabian, UCLA• In communication
– 7% of meaning is in the words spoken– 38% of meaning is paralinguistic (the manner in which
the words are said)– 55% of meaning is conveyed through facial
expression/body language
The Mehrabian Model
• Underlines the importance of non-verbal factors in communication– But cannot be used as a rule for any form of
communication• Emphasises the need for more care to be taken while
communicating on the phone or by e-mail due to absence of visual cues.
Body Language
If the eyes are the windows of the soul, then the body is the mirror of our feelings.
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Body Language
“What we say is not as important as how we say
it.”
Body Language
• Facial expressions• Eyes• Gestures• Posture• Movement
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Body Language
• Facial expressions – Convey our feelings.– Don’t frown.– Smile!
• “Smile is a curve that puts many things straight.”
• Only possible if you are confident, comfortable and in control.
Body Language
• Eye contact– “Eyes are the mirror of the soul” -
Leonardo Da Vinci.– Scan the audience. Pause two/three
seconds with each listener.– Builds trust.– Results in a conversation instead of a
speech.– Use Star formation
Body Language
• Gestures– Speak with your hands. But don’t overdo it.– Indicates openness– Use gentle and slow movements.– Avoid
• Pointing a finger at someone when speaking.• Putting your hands in your pockets – indicates you are
unsure.• Holding hands behind your back - Leave them at your
side.• Washing your hands
Body Language
• Arms– Open arms
• Approachable• Open minded
– Folded arms• Defensive• Cold• Stubborn
Body Language
• Posture– Shoulders
• Pull shoulders back and tilt head upwards.• Don’t slouch.• Helps convey confidence.
– Tilting body weight– Stand when speaking
• People should look up to you and not down!!!• Movement
– Move around, but don’t pace the floor!– Don’t be glued to one place.– Don’t move because you have to!
The importance of Communication
• The Wall Street Journal – “To stand out from the competition, you must
demonstrate the unwritten requirements that are now most in demand : Leadership and communication skills.”
• Peter Drucker – “Colleges teach the one thing that is perhaps the most
valuable for the future employee to know. But very few students bother to learn it. This one basic skill is the ability to organise and express ideas in writing and speaking.”
Remember…
• Communication is a life skill.
• We need to acquire it to succeed.
• Good Luck in your quest to be a better communicator!
Thank you!