communication and active listening skills

People love to talk…. LET THEM!

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Teaching effective listening and communication skills

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Page 1: Communication And Active Listening Skills

People love to talk….

LET THEM!

Page 2: Communication And Active Listening Skills

Communication Components

25%

75%

Nonverbal

Listening

Encouraging• “Ah yes. I see…

• YYYMM--hhhmmm

Active Listening

Echoing•Repeating the statement in a questioning tone or phrase

I couldn’t focus today; I was distracted.

Distracted? WHY?

Page 5: Communication And Active Listening Skills

Probing “How do you mean,”

“What do you mean”

“Tell me more”

Active Listening

Paraphrase • Repeat the main point of the

speaker.

Active Listening

Reflecting•“Sounds like your upset because...”

Active Listening

P R A C T I C E!

“One of the finest gifts you can give

someone is the gift of your attention. Listening is a skill and discipline that

takes time to develop. Listening is the vehicle for understanding.

Understanding is how trust and solid long-term relationships are built.

Page 9: Communication And Active Listening Skills

3 Point to an Effective Conversation

1. State your purpose

Page 10: Communication And Active Listening Skills

2. Communicat

e • Tone, nonverbal, listening

3 Points to a Effective Conversation

Page 11: Communication And Active Listening Skills

3. Agree/

Compromise

3 Points to a Effective Conversation

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Topic Active Listening Skills