Max and HarryPrinciples of Effective Communication

Verbal Communication

Verbal Communication is the Technique to be able to

communicate Face to face and Interact Between People

Interpersonal SkillsVerbal Conversation is the technique to be able to talk to other people face to face using the sound of voice. Over 3,000 languages and major dialects are spoken in the world today

Lip Reading is the ability to communicate to deaf and hard of hearing people , Lip reading could help people with hearing problems to avoid isolation so that they can live the way they want . There are different classes to help people learn to lip read this can help build peoples confidence about having hearing loss.

Signing this is a technique used to communicate to people who have hearing impairments using gestures facial expressions and body Language. Hundreds of sign languages are in use around the world .

Cues In Verbal Exchange

O Body Language is a physical and mental way of communicating, this consists of gestures body posture.

O Gestures can be made in different was such as arms, the use of the body there is also nodding and winking.

O Proofreading is the reading of a computer monitor to detect errors and correct them.

Question Techniques O A closed questions usually ends in a

single word or a very short answer O Open question end with very long

answers and usually start with what, why or how .

O A probing question is another way of finding out more detail

Written Communication

Written Communication this is a technique of were letters and emails are used to communicate to other people by writing words down on

either paper or in a text

Written Communication O Emoticons this type of written

communication consist of writing a emoticon to the receiver to show their emotions.

O Reports communicate to the reviver without the need for formal meetings

O Letters are an example of written communication containing information communicating between two people

O Emails this is a way to send digital message using a computer

Questioning Techniques

O A closed questions usually ends in a single word or a very short answer

O Open question end with very long answers and usually start with what, why or how .

O A probing question is another way of finding out more detail

Proofing Documents

O Grammar Check this technique that corrects the grammar in the text.

O Spell Checker this technique this highlights words in a any type of a document that will be spelled incorrectly and it will give changes to replace the word

O Proofreading is the reading of a computer monitor to detect errors and correct them.

Barriers to effective Communication

O Language is where even when communicating in the same language the if the terminology used by some one might not be understood by another and this will act as a barrier .

O Noise is another barrier to effective communication because while communicating the conversation may be interrupted by a load noise e.g. a plane or a passing car even the ringing of a phone.

O The lack of concentration is a barrier of effective communication this may be cause by the length of the conversation because of the mass information in the conversation.

Physical Barriers O Staff located at different sites this is a physical barrier

the can be caused between the distance of the sender and reviver.

O Poor Equipment if there is poor equipment in the work place this becomes a barrier for the worker because they cant work to the best of their ability through no fault of their own

O Staff shortages if there is low staff in a business this means that work is going to be hard because there is not enough people.

O Distractions is a barrier in communication because during a conversation something might distract one of the people talking causing to repeat the message again

Systems Design FaultsO Lack of training is a barrier because if the

employee has a lack of training then they will not perform to their best because they do not know what they are doing.

O Unclear organisational structure, if there is not a organisation structure people are not going to know who is what role and what authority they have.

O Inappropriate information systems this means if the employee is given a lack of information they are not going to fully understand the task they have to perform

Additional BarriersO Different languages this is a barrier

because if some is of a different language the person will not get the message because they wont understand.

O Psychological factors, the Psychological state of the receiver will influence how the message is received.

O Physiological barriers the physiological state may be a result of the receivers physical state.