CommunicationCommunication

Cole StreetCole Street

Table of ContentsTable of Contents

Types of CommunicationTypes of Communication

Communication DistinctionsCommunication Distinctions

5 steps of communication5 steps of communication

NoiseNoise

SettingSetting

Some TipsSome Tips

More TipsMore Tips

Types of CommunicationTypes of Communication

VerbalVerbal– OralOral– EmailEmail– WrittenWritten

NonverbalNonverbal– ExpressionExpression– Body languageBody language– Expressive behaviorsExpressive behaviors

Communication DistinctionsCommunication Distinctions

Formal/InformalFormal/Informal– Official or unofficial exchange of infoOfficial or unofficial exchange of info

Personal or ImpersonalPersonal or Impersonal– Situation of influence or exchange without Situation of influence or exchange without

influence influence

Communication DistinctionsCommunication Distinctions

Instrumental or expressiveInstrumental or expressive– Necessary for job or non job info transferNecessary for job or non job info transfer

5 steps to Communication5 steps to Communication

EncodingEncoding– Speaker gives the infoSpeaker gives the info

DecodingDecoding– Audience receives infoAudience receives info

Reception Reception – Audience receives infoAudience receives info

5 steps5 steps

Message TransmissionMessage Transmission– Speaker ‘sends’ infoSpeaker ‘sends’ info

Message FormationMessage Formation– The form the message takesThe form the message takes

EmailEmail

LetterLetter

CallCall

NoiseNoise

3 types of noise3 types of noise– InternalInternal

Inside Inside

– ExternalExternalAround youAround you

– SemanticSemanticAlternate meaningsAlternate meanings

SettingSetting

PhysicalPhysical

HistoricalHistorical

PsychologicalPsychological

CulturalCultural

FeedbackFeedback

ClarifyingClarifying– RestatingRestating

Interpretive Interpretive – Making observations Making observations

Judgmental Judgmental – Drawing conclusionsDrawing conclusions

Personal ReactionPersonal Reaction– Your personal feelingsYour personal feelings

Some TipsSome Tips

Don’t read from notesDon’t read from notes

Add humorAdd humor

Speak ClearlySpeak Clearly

PausePause

Watch your body languageWatch your body language

More TipsMore Tips

Know when to stop talkingKnow when to stop talking

Audio visualsAudio visuals

Maintain Eye contactMaintain Eye contact

DisclaimerDisclaimer

Courtesy of the Public Speaking book for Courtesy of the Public Speaking book for my 1my 1stst hour Public Speaking Class! hour Public Speaking Class!

Communication Problems