communicating with children.pdf

8/10/2019 communicating with children.pdf

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COMMUNICATINGEFFECTIVELY

WITH OUR CHILDREN

Ground Rules

H honest

O openP participateE expect success

S sensitive to others

Confidentiality whats said in this room stays in

this room.

Program Objectives

How to communicate, cooperate, and

negotiate

Understanding the D word

How to get to yes!

Six Principles of Effective Communication

Empathy

The Disarming Technique

Inquiry

Stroking

Tactful Presentation

Problem-solving

Adapted from David D. Burns M.D., Persuasion:the all-hits-no-misses way to get what you want,Self (April 1991); pp. 67-71.

Active Listening Techniques

Encouraging

To convey interest (can you tell me?)

To encourage the other person (dont

agree or disagree, use neutral or varyingwords, use varying voice intonations)


Clarifying

To help you clarify what is said

To get more information

To help the speaker see other points of view

To do this: ask questions, re-state wrong

interpretation to force the speaker to explain

further.


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Re-stating

To show you are listening and

understanding what is being said.

To check your meaning andinterpretation.

To do this: Re-state basic ideas andfacts - So, you would like your parentsto trust you more, is that right?


Reflecting

To show that you understand how theperson feels

To help the person evaluate his/herown feelings after hearing themexpressed by someone else

To do this: reflect the speakers basicfeelings - You seem to be very upset


Summarizing

To review progress

To pull together important ideas and facts

To establish a basis for further discussion

How? Re-state major ideas expressed,including feelings, i.e. These seem to bethe key ideas youve expressed


Validating

To acknowledge the worthiness of theother person

How? Acknowledge the value of their

issues and feelings; show appreciation fortheir efforts and actions, i.e. I appreciateyour willingness to resolve this matter.

The D Word - Discipline

Get rid of the crazy idea that in orderto make children do better, first you

have to make them feel worse orembarrassed. Do YOU feel likedoing better when you feel

humiliated?

When children feel shame, whathave they learned?

Punishment

Punishment may seem to work if allyou are interested in is stoppingmisbehavior for the moment.Sometimes, we must be wary of what

negative feelings are generated: Resentment

Rebellion

Revenge

Retreat


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The 3 Rs of LogicalConsequences

When appropriate, use logicalconsequences for misbehavior. These

should be: Related to the situation

Respectful of the child(ren) and adultsinvolved

Reasonable (fair)

Children can help decide on logicalconsequences for not keeping theiragreements during family meetings

Creative Problem Solving

To achieve creative solutions to problems,the focus must be on de-escalation vs.

escalation. De-escalates:

1. I Statements

2. Summarize

3. Body language to show interest

4. Open-ended questions

5. Be specific and clear

6. Focus on present and future

7. Focus on problem

8. Focus on needs and interests

Creative Problem Solving

To achieve creative solutions to problems, the

focus must be on de-escalation vs. escalation.

Escalates:1. You statements2. Interrupt3. Ignore, look away4. Accusatory questions, blame, criticize5. Generalize6. Focus on past hurts or injustices7. Focus on people8. Focus on positions

Steps for Creative ProblemSolving

1. Identify your real needs and the realneeds of the other person in the conflictby asking open-ended questions.

2. Define or summarize the problem interms of real needs of each person, notthe positions.

3. Brainstorm possible solutions without

evaluating suggestions until you haveexhausted the brainstorming process.

Steps for Creative ProblemSolving

4. Evaluate all possible solutions in termsof real needs and eliminate those thatwont work.

5. Decide which solutions to use.

6. Decide how to implement. Who is goingto do what by when?

7. If you want, write it down in anagreement but always make a time tocheck back to see how its going. If notworking, try steps again.

Modeling Mutual RespectDuring Conflict

Proper t iming will improve your effectivenesstenfold.

Do not try to have an in-depth discussion about aproblem at the time of the conflict - emotions get inthe way.

It is okay to acknowledge feelings and set thestage for discussion.

Teach children cooling off periods.

Send the child to separate room

Do something to make yourself feel better

Agree to work out the problem with mutualrespect


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4 Steps for WinningCooperation

1. Guess how your child is feeling -

get into your childs world - checkwith your child if your guess is right.

2. Show understanding. You donthave to agree or condone. If

possible share an example whenyou felt the same way.

4 Steps for WinningCooperation

3. Share your feelings about the

situation in a non-accusingmanner, using I statements.Children are willing to hear youafter they feel heard.

4. Work together on ideas to avoidthe problem in the future - or tocorrect the present problemthrough a logical consequence.

Communication is aLearning Process

Remember what has worked in thepast, may not work in the future -

children and parents grow.

Teach the child that - MISTAKESARE WONDERFUL

OPPORTUNITIES TO LEARN!!!

Mastering effective communicationtakes practice and patience.

Your EAP

Available

24-hours a day

7 days a week

Call First Advantage

800.935.9551

Bibliography

Siblings Without Rivalry, Adele Faber &Elaine Mazlish

You and Your Adolescent, LaurenceSteinberg, Ph.D. & Ann Levine

Positive Discipline, Jane Nelson, Ed. D. Taming the Dragon in Your Child, Meg

Eastmen, Ph.D. with Sydney Craft Rozen

Raising Self-Reliant Children in a Self-Indulgent World, H. Stephen Glenn and JaneNelson

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