communicating change. leadership role shared vision communication tools employee participation
TRANSCRIPT
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COMMUNICATING COMMUNICATING CHANGECHANGE
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Leadership Role Shared Vision Communication Tools Employee Participation
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Change AgentDimensions of Change
Strategy, Systems, Resources, Culture
Strategic PlanChange Model
Kotter’s Change Model
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VisionTo be the leader in the
wireless industry
- we have jobs because our high quality wireless communications are valued by our customers- customers are willing to pay for our wireless communications service, which they find reliable
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Announcement Staff and Team Meetings Q & A Sessions
Support EAP
Options Relocation Expenses Severance Packages
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Oral Communication Written Communication Electronic Media
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Oral Communication Written Communication Electronic Media
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Daily Conversations for UnderstandingContext of VisionPurpose of VisionNeed of Vision
Training to Review Performance
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Organization Success Employee Satisfaction Smooth Transition New Insights or Ideas
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Connect Career Clarity Convey Congratulate
Contribute Control Collaborate Credibility Confidence
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Critical to Success Meeting/Open Forum Participation of All Stakeholders Anonymous Questionnaires
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Leadership Role Shared Vision Communication Tools Employee Involvement
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Cook, J. (2012). Verizon Wireless to close Bellevue call center, tells 850 workers they can relocate elsewhere. Retrieved from http://www.geekwire.com/2012/verizon-wireless-close-bellevue-call-center-lay-850-workers
Kotter, J.P. (1996). Leading Change. Boston, MA: Harvard Business School Press.
Leban, B., & Stone, R. (2008). Managing organizational change (2nd ed.). Hoboken, NJ: John Wiley & Sons.
Verizon Wireless. (2012). Your code of conduct. Retrieved from
http://aboutus.verizonwireless.com/pdfs/Code_of_Conduct.pdf