communicate or complicate
TRANSCRIPT
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 1/70
Mrigakshi 1
Good, Better, BestNever let them Rest;
Till good is Better
Better is Best
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 2/70
Mrigakshi 2
COMMUNICATE
OR
COMPLICATE By.
Mrigakshi Sharma
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 3/70
Mrigakshi 3
What do you think this
couple is communicating
non-verbally?
Look at them carefully.Click the button to see if
you are correct.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 4/70
Mrigakshi 4
If you thought that they are flirting and are romantically interested in each other, you are most likely correct.
Look at their facial expressions, the casual postures,
and the closeness of their bodies.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 5/70
Mrigakshi 5
What do you think the chief petty
officer (in khaki)
is communicating non-verbally to
the enlisted men
in this group? Do you think hismessage would be
understood if the sailors saw but
did not hear him?
Click the button to see
if you are correct.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 6/70
Mrigakshi 6
If you thought that the chief
petty officer was aggressively
correcting the behavior of the
sailor, you are right.
His body language is sufficientto communicate his strong
disapproval without using any
words.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 7/70
Mrigakshi 7
NON-VERBAL
COMMUNICATION
Communication is far more than speechand writing.
We are communicating in many differentways even when we are not speaking.
Growing up in a society, we informally learn how to use gestures, glances, slightchanges in tone of voice, and other
auxiliary communication devices to alter oremphasize what we say and do.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 8/70
Mrigakshi 8
LANGUAGE
PARA LANGUAGE
Writing
Speech
Kinesics
Tone of Voice
Proxemics
Dress Attire
COMMUNICATION
PROCESS
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 9/70
Mrigakshi 9
PARALANGUAGE
Linguists refer to all of these auxiliary
communication methods as paralanguage It is part of the redundancy in communication
that helps prevent ineffective communication.
The paralanguage messages that can beobserved through face to face contact alsomakes it more difficult to lie or to hideemotions.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 10/70
Mrigakshi 10
LANGUAGE
PARA LANGUAGE
Writing
Speech
Kinesics
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 11/70
Mrigakshi 11
K INESICS
The most obvious form of paralanguage isbody language or kinesics
This is the language of gestures,expressions, and postures.
This is an important and critical mode of communication and it differs from place toplace
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 12/70
Mrigakshi 12
Test your knowledge of North
American body language.
Look at the couple walking
together. What does it mean
to be so close with their armsaround each other this way?
Could they be strangers?
Click the button to see if you
are correct.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 13/70
Mrigakshi 13
If you thought that they must know
each other very well and are
romantically involved, you are
probably correct, especially if they
continue to walk in this way for morethan a few minutes.
Note where their hands are resting.
In North America, this sort of publicdisplay of affection is acceptable, but
it would be scandalous in conservative
Moslem societies.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 14/70
Mrigakshi 14
D I D YOU K NOW????
Only 7% of what we communicate is the words that
we speak... 55% would be communicated
through our body language, and 38% throughthe tone of voice.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 15/70
Mrigakshi 15
BO D Y LANGUAGE
Body language is a term for communication
using body movements or gestures instead of,or in addition to, sounds, verbal language or
other communication.
It forms part of the category of paralanguage, which
describes all forms of human communicationthat are not verbal language.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 16/70
Mrigakshi 16
TYPES OF BO D Y
LANGUAGE
Facial Expressions Gestures
Body Postures
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 17/70
Mrigakshi 17
FACIAL EXPRESSIONS
The face has many muscles that move
several areas of the face. Each combination
of movements of the following face elementscommunicates a state of mind:
Eyebrows
Eyes
Nose
Lips
Tongue
Jaw
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 18/70
Mrigakshi 18
Which expression is it?
Joy Anger
Fear
Disgust
Surprize
Contempt
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 19/70
Mrigakshi 19
Mouth wide
Lips upturned Involves mouth
and eyes when theexpression honest
Which expression is it?
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 20/70
Mrigakshi 20
J OY
Marked by smiling True smiles involve facial
muscles around mouth and
eyes
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 21/70
Mrigakshi 21
Eyebrows and forehead arecreased
Mouth may pulled tightly withteeth clenched or possibly opened;developed evolutionarily tointimidate enemies
Eyes looking straight ahead;again, may have developed to helppeople see the danger more clearly
Which expression is it?
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 22/70
Mrigakshi 22
Eyebrows andforehead are creased
Mouth may pulled
tightly with teethclenched or possibly opened; developedevolutionarily tointimidate enemies
Eyes looking straightahead; again, may have developed to helppeople see the dangermore clearly
FEAR
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 23/70
Mrigakshi 23
Brow is furrowed
Lips tightly pursed
Teeth may be clenched Creases between eyes at
bridge of nose
Nostrils may flare
Increased blood flow to faceresults in redness
Eyes may be squinted
Which expression is it?
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 24/70
Mrigakshi 24
Brow is furrowed
Lips tightly pursed
Teeth may be clenched Creases between eyes
at bridge of nose
Nostrils may flare
Increased blood flow toface results in redness
Eyes may be squinted
ANGER
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 25/70
Mrigakshi 25
Key features are open mouth,
wide eyes, and raised eyebrows
Similar to fear: wide eyes allow
person to take in more info andprepare for possible danger
Which expression is it?
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 26/70
Mrigakshi 26
Key features are open
mouth, wide eyes, and
raised eyebrows
Similar to fear: wide eyes
allow person to take in
more info and prepare for
possible danger
SURPRISE
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 27/70
Mrigakshi 27
Key feature is the wrinkled
nose
Crinkling of eyes
Mouth is closed, possibly
down-turned
Brows are furrowed
Which expression is it?
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 28/70
Mrigakshi 28
Key feature is thewrinkled nose
Crinkling of eyes
Mouth is closed,
possibly down-
turned
Brows are furrowed
D ISGUST
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 29/70
Mrigakshi 29
Key feature is the lip curled up on one side
Mouth is closed
Eyes may be slightly squinted
Forehead might be creased
Which expression is it?
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 30/70
Mrigakshi 30
Key feature is the lip
curled up on one side Mouth is closed
Eyes may be slightly
squinted
Forehead might be creased
CONTEMPT
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 31/70
Mrigakshi 31
TYPES OF BO D Y
LANGUAGE
Facial Expressions Gestures
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 32/70
Mrigakshi 32
GESTURES
A gesture is the non-verbal body movement used to express or emphasizean idea, an emotion or a state of mind.
It can include hands, arms & shoulders1. Emblems- direct verbal translation
2. Illustrators- depict what is saidverbally
3. Affect display- conveys emotions4. Regulators- control interaction
5. Adaptors- release the body tension
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 33/70
Mrigakshi 33
Gesture Speaks Volumes«
Maintain Silence
Puzzled/Tensed
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 34/70
Mrigakshi 34
Gesture Speaks Volumes«
Stop ² Authoritative
Thinker
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 35/70
Mrigakshi 35
Gesture Speaks Volumes«
Giggling/Telling a lie
Frustration
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 36/70
Mrigakshi 36
Explaining
Evaluating
Gesture Speaks Volumes«
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 37/70
Mrigakshi 37
Your Handshakes speak about your
personality«.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 38/70
Mrigakshi 38
Your Handshakes speak about your
personality«.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 39/70
Mrigakshi 39
TYPES OF BO D Y
LANGUAGE
Facial Expressions Gestures
Body Postures
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 40/70
Mrigakshi 40
BO D Y POSTURES
Body Posture is the way you place your body and armsand legs, in relation to each other, and in relation to
other people
Your posture gives signals about your interest in
something, your openness, and attentiveness.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 41/70
Mrigakshi 41
Aggressive Bored
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 42/70
Mrigakshi 42
Closed Defensive
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 43/70
Mrigakshi 43
Power Relaxed
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 44/70
Mrigakshi 44
Superior
Self Confidence
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 45/70
Mrigakshi 45
LANGUAGE
PARA LANGUAGE
Writing
Speech
Kinesics
Tone of Voice
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 46/70
Mrigakshi 46
TONE OF VOICE We communicate with our voices, even when we are not
using words. Nonverbal speech sounds such as tone,pitch, volume, inflection, rhythm, and rate areimportant communication elements.
When we speak, other people ´readµ our voices in additionto listening to our words. These nonverbal speechsounds provide subtle but powerful clues into our truefeelings and what we really mean.
The voice set is the context in which the speaker isspeaking. This can include the situation, gender,mood, age and a person's culture.
The voice qualities are volume, pitch, tempo, rhythm,articulation, resonance, nasality, and accent. They give each individual a unique "voice print".
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 47/70
Mrigakshi 47
IMPROVEMENT OF VOICE
QUALITY To make your voice louder, instead of pushing
from the throat, use good breath support andnever raise the pitch. Pitch and loudness have no
correlation By developing an interesting tonal range (eg a
softer, friendlier tone when eliciting answers inQ&A sessions or a harsh tone to reprimand) youhave a greater vocal ¶toolbox·.
The use of a slightly harder tone (what could bedescribed as a matter-of-fact voice), when givinginstructions, means that pupils will be givenvocal clues to what is expected.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 48/70
Mrigakshi 48
TO REMEMBER WHILE
SPEA K ING««.
Turn and face the class before you speak Develop an interesting tone range
Slow your speech in large rooms
Use good breath support and never raise thepitch
Open your mouth wide enough to be heard.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 49/70
Mrigakshi 49
EXERCISE Think about how tone of your voice can
indicate sarcasm,
anger,
affection,
confidence.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 50/70
Mrigakshi 50
LANGUAGE
PARA LANGUAGE
Writing
Speech
Kinesics
Tone of Voice
Proxemics
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 51/70
Mrigakshi 51
PROXEMICS
P roxemics is the study of how people use and perceivethe physical space around them. The space betweenthe sender and the receiver of a message influences
the way the message is interpreted.
The perception and use of space varies significantly across cultures and different settings withincultures.
Space in nonverbal communication may be dividedinto four main categories: intimate, social, personal,and public space.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 52/70
Mrigakshi 52
Upto 18 inches
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 53/70
Mrigakshi 53
18 inches ² 4 ft
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 54/70
Mrigakshi 54
4 ft ² 12 ft
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 55/70
Mrigakshi 55
More than 12 ft
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 56/70
Mrigakshi 56
LANGUAGE
PARA LANGUAGE
Writing
Speech
Kinesics
Tone of Voice
Proxemics
Dress Attire
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 57/70
Mrigakshi 57
D RESS ATTIRE
The Queen of England is reported to have told Prince
Charles, "D ress gives one the outward sign from
which people can judge the inward state of mind.µ
Dress codes are sets of regulations governing what is and is
not appropriate attire for a given setting or event.
Dress Attire changes as per the event and in all situations,
business and social, our outward appearance sends a
message.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 58/70
Mrigakshi 58
How you dress in your workplace
depends on four factors:
the industry in which you work, the job you have within that
industry,
the geographic area in which you
live; and most importantly,
what your client expects to see.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 59/70
Mrigakshi 59
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 60/70
Mrigakshi 60
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 61/70
Mrigakshi 61
D ifferent style of wearing a cloth changes
the dress code too
Here the Saree is a Party Wear
Here the Saree is a
Formal Wear
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 62/70
Mrigakshi 62
This man is going
for an important
business meetingwith one of his
biggest client«
What do you make
out from thispicture??
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 63/70
Mrigakshi 63
This is a lawyer who is
going to the court??
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 64/70
Mrigakshi 64
ALWAYS REMEMBER«..
Dress taking care of the fact that where are you going or what will you be doing«
Take care of the colours and shades of your clothes
Avoid wearing ill ² fitting clothes as they send wrong messages.
Avoid wearing clothes which make you
nervous Try to wear clothes in which you are
comfortable and feel confident
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 65/70
Mrigakshi 65
FACTS TO REMEMBER
SETTING THE TONE
Sometimes referred to as paralinguistic, vocal
intonation includes components such asrhythm, pitch, intensity, nasality andslurring.
Tone, pitch and speed affect how words are
sent and received. Teachers should articulatewords at a comfortable rate to maximize thepotential for student comprehension.
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 66/70
Mrigakshi 66
A TOUCH OF ENCOURAGEMENT
Touching is an important aspect of any
culture, but touching in the classroom is adelicate matter.
Touching can be used in a positive way,
however, to offer encouragement andsupport, by patting a student on the arm,
shoulder or back to congratulate him or her
FACTS TO REMEMBER
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 67/70
Mrigakshi 67
FACTS TO REMEMBER
BODY TALK
It is important that teachers learn how to use
natural body movements when talking infront of a class of students.
Students receive nonverbal messages of enthusiasm or boredom communicated
through a teacher's body orientation, andteachers can also gauge student interest inthe class through the students' body postures and movements
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 68/70
Mrigakshi 68
COMMUNICATION =
55% (NON-VERBAL) + 45% (VERBAL)
COMMUNICATE OR COMPLICATE?
THE CHOICE IS YOURS!!!!!!!!!!!!!!
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 69/70
Mrigakshi 69
MIZARU
BUT WHERE IS SHIZARU??
IWAZARU
KIKAZARU
THE THREE MON K EYS!!
8/3/2019 Communicate or Complicate
http://slidepdf.com/reader/full/communicate-or-complicate 70/70
Mrigakshi 70
THAN K YOU