COMMONWEALTH Business Travel Group

Turbulent Times

• Travel industry has never been static business environment

• Global Economic Recession hit travel industry hard

• Market shifting developments / trends forcibly impacting the landscape

• Pressure on organizations for rapid action in implementing promotions, understanding trends, and analyzing data

past 24 months - doing more, with less, and doing it faster

Fundamental Trends

• Proliferation of social media web sites and impact on travelers selections

• Travelers became hypersensitive to value

• Increased demand from leisure travelers (who have a new importance as corporate travel lags) on hotels to create value and web sites to describe and sell their services

• Globalization

• New demographics / target audiences

Did you Know?• Every month , more than 1 million new Internet Domains are created

• There are over 17 billion electronic devices connected to the Internet – that’s more than doubled the world’s population

• There are more than 31 billion Google searches each month

• There are more than 195 million Twitter users on the planet

• Facebook is about to surpass Amazon as the largest on-line store

• Currently there are 20 million Facebook apps installed every day

Challenges• Content fragmentation – disaggregation of travel content across multiple distribution

platforms is testing TMC’s to provide relevant, travel choices and services at best possible rates

• Pricing Complexity – changing pricing and business models are contributing to additional complexity and a lack of transparency

• Ubiquity of information – TMC’s no longer corner the market on access to travel information. Internet leveled playing field, but rise of smart-phone and the adoption of these devices by business travelers, has put access to travel content and related information in their hands

• Business traveler behavior changes – adoption of Web 2.0 and 3.0 technologies has altered both workplace & personal habits. Business traveler are constantly connected to their social networks and stay current with personal and business interests via real time information channels

Opportunity to Invent the Future

• The return to prosperity will only be achieved through thinking & acting differently with renewed business processes.

• It is clear that companies in the travel / hospitality industry cannot address the challenges we face without functionally complete, high powered and outstanding reliable information technology

• All businesses need to modify their view of what they can control and what they cannot… gone are the days “if they can’t control it they don’t want to deal with it

Trends in the Travel Industry

• In the face of extended declines in demand for business travel, the industry is going through unprecedented restructuring of relationships and service levels

• The economic situation puts a spotlight on the value CTS provides:

CTS Plays A Central Role In A New Value

Chain Travel Management Companies

HotelsBusinesses that invest in travel

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About CTS•An expert in hotel booking, reconciliation and resolution services

•20 years in the business

•Recovered more than $70 million in hotel commissions, so far…

•We have relationships with 5,000 hotels globally

•We work with 35 of the top 50 TMCs

•The commissions we help to collect more than offset the cost of our services

•CTS can assist you with all commissionable data, including car, cruise and tour

Look at us Now!

July 2011

Welcome to the new CTS. We are taking a fresh, new approach to our business. This first edition of SmartAlert is just the beginning of our new branding and communications efforts. Each month, we hope to bring you fresh new information and insights that will help you run your travel management firm much more effectively. We'll be sharing success stories, suggestions and new techniques that you can use to win more business and collect more commissions. In this first edition, we'd like to guide you to our new website. It's an essential element in providing you with a more impactful presentation of our products and services. You may know us for just one or two things. But there is a lot more to our company than meets the eye. We are particularly proud of our client success stories. |And our five step commission and reconciliation process is the most robust in the industry. It has to be. It has been developed and improved over the last 20 years. As a gold standard in the travel management business, we understand that travel is not a static business. Things change quickly. Stay tuned for future editions of SmartAlert which will be chock full of information in the ever-changing hospitality industry. .

Free Audit:

Send us your last months

commissions, and we'll show you how

much more you could be making.

More than 150 clients trust CTS to manage their hotel commissions. We work with many of the top 50 TMCs, as well as smaller firms. Through the years, we have:

Recovered more than $70 million in hotel commissions.

Developed relationships with 5,000 hotels globally.

Managed and collected other commissionable data for our clients, including car, cruise and tour.

LEARN MORE ABOUT CTS

Strategic Partnership• ECS proprietary mid-office “snap shot” – Fully intergraded end-to-end

solution

• Program compatible on all GDS’ – GLOBALLY

• Captures 20% more bookings

• Incremental ROI & unparalleled data integrity

We are now one the largest commission recovery companies in the world with the addition of BCD and HRG to our ranks.

We bring transparency and accuracy to the often vague and ambiguous world of hotel

bookings and reconciliation.

We Provide Dynamic Reporting

Realtime data includes:

• Data Filtering: more options to select what type of data you want and for what time period.

• Speed: The ability to quickly sort data items

• Delivery of reports: Schedule a specific date deliver. Save it and put it in the format you want.

Chain Code Report

• Detailed “side by side” brand comparison

• Illustrates which hotels pay faster and most often

• Great negotiation tool with all hotels to secure better rates & pay terms

Account ReportAccount Report

• Analysis on criteria such as Account Performance

• All reports have drop-down capabilities – providing the details associated with the analysis

• Provide transparency for revenue sharing agreements

• Readily accessible scanned check images and pay dates provides necessary audit trail

Becoming a Leader in Leisure

• We built our business with corporate- learned our processes, systems, infrastructure and have upgraded our systems to handle this emergent profitable travel segment

• We were asked by key players in the leisure segment i.e. T-Zell & AMEXPLAT - to apply what we do best to make TMC’s in the leisure industry better at what they do everyday……

Creating Points of Difference

•On-line Pay-Portal - designed to improve the efficiency & cost effectiveness of commission payments for hotels and permits properties fingertip access to all hotel bookings and payment information

• Hotel normalization – removing the complexity from hotel bookings by developing a worldwide database of hotels that normalizes all hotel reservations into a standard name and proper chain code identification which is essential in resolving non-commissionable bookings faster and more efficient

•Utilize our vast database & Consult - zeroing in on traveler decision making and spending patterns as it relates to the booking process. Drive revenue streams of advertisements targeting hotels, restaurants, Amazon.com, etc.

Success Stories

Why TMC’s Should not be in the Commissions Resolution

Business• TMC’s investment of money, time and personnel should be focused on

offering more services to their clients at more competitive pricing

• CTS has the infrastructure to do it faster, more efficiently and cheaper

• Why wouldn’t you have “technology” scale your business

CTS resolves 94% of all inquiries sent out

The CTS Advantage

A committed partner

who creates a point of difference

that gives you a competitive advantage

with a commitment to driving bottom -line business results.

Thank You!