common practice problems and the state of the dentist

COMMON PRACTICE PROBLEMS AND STATE

OF THE DENTIST

Tuesday, April 23, 13

EXISTING PRACTICES


EXISTING PRACTICESPain Principle: Dentist is Frustrated and/or Stressed



Staff Problems:



Staff Problems:

Unmotivated Team



Staff Problems:

Unmotivated Team

Implementation Issues



Staff Problems:

Unmotivated Team


High Turnover



Staff Problems:

Unmotivated Team


High Turnover

Staff Conflict



Staff Problems:

Unmotivated Team


High Turnover

Staff Conflict

Hiring & Firing


EXISTING PRACTICES


EXISTING PRACTICES

Profit Problems: Dentist is Tired/Motivated by Need


EXISTING PRACTICES


Too many write-offs


EXISTING PRACTICES


Too many write-offs

Too many schedule openings


EXISTING PRACTICES


Too many write-offs


Poor treatment acceptance


EXISTING PRACTICES


Too many write-offs



Working “too” hard


EXISTING PRACTICES


Too many write-offs



Working “too” hard

Lack of new patients


EXISTING PRACTICES


EXISTING PRACTICESMinor Issues and Major Decisions: Dentist is Irritated and At Times Confused but Motivated



Underperforming hygienists




Disorganization at the front





Team member resisting change






Performance review assistance







Making team member changes







Making team member changes

Adding/Retracting PPO plans


START-UP PRACTICES


START-UP PRACTICESDoctor is Stressed, Overwhelmed, and Pressured to Move Forward



Unclear Brand/Brand Ideas: Dentist Overwhelmed




Vague Future Vision




Vague Future Vision

Disjointed Identity (Website, Logo, Interior Design, etc.)




Vague Future Vision


Lack of Branding Language




Vague Future Vision


Lack of Branding Language

Untrained Team or Wrong Team/Lack of Branding Experience for Patients


START-UP PRACTICES


START-UP PRACTICES

Financial and Insurance Decisions: Dentist Confused


START-UP PRACTICES


Deciding In-Network/Out of Network


START-UP PRACTICES



Negotiating Fees with PPO Insurances


START-UP PRACTICES




Training the Team to Communicate Out of Network Status


START-UP PRACTICES





Creating Office Policy for Collections


START-UP PRACTICES





Creating Office Policy for Collections

Developing Team Treatment Acceptance


START-UP PRACTICES


START-UP PRACTICESDeveloping Office Systems and Measurements: Dentist is Stressed/Pressured



Preparations for Opening Day




Creating and Implementing Office Policy Manual





Developing Scheduling System






Converting New Patient Phone Calls/Tracking Marketing Sources






Converting New Patient Phone Calls/Tracking Marketing Sources

Creating Job Descriptions and Implementing Accountability Meetings


TRANSITION PRACTICES

Two Sides: Buying and Selling

Buying (Personal Goal: Help Prior to Purchase)

Dentist Feels Frustrated or Remorseful:

Uncooperative Team

Unproductive Systems

Hesitant Patients

Feeling “Stuck” Between Old and New



Selling (Personal Goal: Help 1+ Years Prior to Sale)




Dentist Feels Shocked, Discouraged, Motivated:





Undervalued Practice






Resistant/Apprehensive Team







Systems Are Not Implemented or Are Failing







Systems Are Not Implemented or Are Failing

Pressure to Somehow Increase Practice Value



Buying: The Dentist Needs




Preparation for What Lies Ahead





An Outside Opinion - Is This the Right Choice?






Assistance With Implementing Change







Selling: The Dentist Needs








Assistance With Preparing the Team








Assistance With Preparing the Team

Preparation for “Staging” the Practice for a Sale


common practice problems and the state of the dentist

Health & Medicine

practicesdeveloping

existing practicesminor

existing practicespain

undervalued

1 years prior

existing practicesprot

dentist feels

stressedstaff