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Business Enterprises of Texas

CUSTOMER SATISFACTION SURVEY AND COST ANALYSIS REPORT 2017

Table of ContentsIntroduction............................................................................................2

Actions resulting from the 2016 Customer Satisfaction Survey..............3

Summary of the 2017 Customer Satisfaction Survey Results.................4

2017 Customer Satisfaction Survey Results............................................5

Pricing and Products...............................................................................5

Hours of Operation.................................................................................8

Menu Items.............................................................................................9

Healthy Options....................................................................................22

Overall Satisfaction...............................................................................26

Vending.................................................................................................29

Agency and Facility Location.................................................................36

Cost Analysis Report.............................................................................39

Cost Analysis Survey—2017..................................................................41

1

Introduction The Texas Workforce Commission (TWC) is pleased to submit this report in compliance with legislative requirements. The Business Enterprises of Texas (BET) Customer Satisfaction Survey and Cost Analysis Report is submitted pursuant to TWC Rider 41 as part of TWC performance reporting for the BET program for the 2016–2017 biennium. Rider 41 reads as follows:“The Texas Workforce Commission shall report by October 1 of each year of the biennium the following information to the Legislative Budget Board and to the Governor:

a. The results of the survey and the Cost Analysis Report distributed to state host agencies on satisfaction of operational conditions such as pricing requirements, hours of operations, menu items, and product lines; and

b. The total cost incurred by each state host agency for the operation of Business Enterprises of Texas cafeterias, snack bars, and convenience stores. Reported costs should include the value of the space used, maintenance costs, utility costs, janitorial costs, and the method of finance for each cost. An outline of the methodology that was used to determine the final estimate should also be included in the report.

The Customer Satisfaction Survey and Cost Analysis Report shall be prepared in a format specified by the Legislative Budget Board and by the Governor.” The Survey of Customer Satisfaction was distributed to all state agencies in

which BET operates a food service cafeteria, snack bar, or convenience store. A total of 1837 individuals from 33 agencies responded to the survey. The number of responses represents a 30 percent decrease in respondents from last year, but, a 10% increase in agencies represented in the results. Since its inception seven years ago, and until last year, the survey has been conducted during the month of August. This year the survey was conducted during the month of June to allow more time for compiling and analyzing data prior to the submission deadline. It became apparent from the start of the new survey period that respondent numbers were significantly lower than past years. The survey was eventually extended through the month of July to provide the maximum opportunity for response. The survey process and how the survey and report are designed have been improved over the years. Improvements include:

Color posters placed in BET facilities before and during the survey to announce the survey dates and provided a self-adhesive notepad that included the URL for the survey.

Additional and repeated contacts in buildings hosting BET facilities to better promote the availability of the survey.

Introduction of new questions to the survey as well as maintaining several of the same questions to enable trend analysis.

Including prior year survey results in the report for questions that remain the same from year to year.

2

Actions Resulting from the 2016 Customer Satisfaction Survey

BET distributed survey results to licensed managers who operate facilities. BET discussed customer feedback and managers were asked to make improvements where possible. Managers were made aware of compliments and best practices identified by customers. Complaints and compliments were reviewed with the managers so that areas for improvement or commendation could be recognized. The results of the survey were used as an educational topic during a general session at the 2016 annual BET Training Conference. The program continued the successful healthful-options program titled Better Eating Today, which offers snack and menu items that have: • less than 35 percent fat;

less than 10 percent of calories from saturated fat;

less than 35 percent of total product-weight from sugar; and

• less than 350 mg of sodium.

Program staff and managers continue to communicate with members of the Worksite Wellness Program within the Texas Department of State Health Services in order to raise awareness about healthful food options and their availability in both food service and vending facilities. In addition to providing point-of-sale signage displaying healthful options in food service and vending machines, BET has worked with guest suppliers and chefs to offer health-oriented food demonstrations to educate managers about locally available recipes and healthful products. These efforts have

3

resulted in slight gains in customer satisfaction in this challenging are of food service.

Summary of the 2017 Customer Satisfaction Survey Results

BET survey respondents reported that they saw improvement in BET operations in the areas of service, prices, value, hours and a slight improvement in healthy offerings.

Survey responses showed that there are still areas for improvement, including the expansion of healthy offerings and hot food offerings. BET is proactive in addressing challenges and opportunities to improve, as well as celebrating successes. BET offers training to staff and licensed managers in areas that need improvement.

The 2017 survey also included several questions that were designed to assist in clarifying preferences based on customer comments received in prior surveys. These new questions delivered new data that can be used for creative improvements in the future. For instance, BET staff learned or confirmed the following from the new questions:

Respondents listed healthy offerings such soups, salad, sandwiches and chicken as their most frequently desired menu options. However, the majority of customers responded that they normally purchase a burger and fries or meat and vegetables in BET facilities.

82% of customers responded that they valued convenience above all when deciding to shop in BET facilities.

Customers reported that 60% of the time they purchased both breakfast and lunch in BET facilities once per week. That percentage dropped to about 30% when purchasing both breakfast and lunch two to three times a week.

Finally, customers responded that the biggest competitor of the BET facility is the customers themselves. This is due most often to customers choosing to bring food from home

4

2017 Customer Satisfaction Survey Results

The following tables and graphs reflect the 1,837 responses to the topics addressed in the survey. For questions remaining consistent from 2016 to 2017, the graphs also reflect 2016 survey results.

Pricing and Products

Strongly Agree

2016

Agree

2016

Disagree

2016

Strongly Disagree

2016

Not Applicable

2016

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

23.14%

18.00%

53.06%

51.90%

14.90%

19.10%

6.88%

7.70%

2.02%

3.40%

The value of products offered is comparable to other food service and/or vending operations in the area.

5

The prices offered in the food service and/or vending facility in this building are reasonable compared to other foodservice operations in the area.

Answers Choices Response Percent Response countStrongly Agree 23.14% 424Agree 53.06% 972Disagree 14.90% 273Strongly disagree 6.88% 126Not Applicable 2.02% 37Answered 1832Skipped 5

Answers Choices Response Percent Response countStrongly Agree 17.39% 318Agree 52.05% 952Disagree 19.52% 357Strongly disagree 8.80% 161Not Applicable 2.24% 41Answered 1829Skipped 8

Strongly Agree

2016

Agree

2016

Disagree

2016

Strongly Disagree

2016

Not Applicable

2016

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

17.39%

14.60%

52.05%

49.10%

19.52%

25.00%

8.80%

8.40%

2.24%

3.00%

6

The product selection at the facility is displayed prominently with prices shown.

Answers Choices Response Percent Response countStrongly Agree 16.22% 297Agree 51.17% 937Disagree 22.94% 420Strongly Disagree 7.81% 143Not Applicable 1.86% 34Answered 1831Skipped 6

Strongly Agree

Agree

Disagree

Strongly Disagree

Not Applicable

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

16.22%

51.17%

22.94%

7.81%

1.86%

7

Hours of OperationThe hours this food service facility is open are appropriate considering the

work schedule of building occupants.

Answers Choices Response Percent Response countStrongly Agree 28.99 530Agree 56.18 1027Disagree 9.90 181Strongly Disagree 2.30 65Not Applicable 3.70 25Answered 1828Skipped 9

Strongly Agree

2016

Agree

2016

Disagree

2016

Strongly Disagree

2016

Not applicable

2016

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00%

28.99%

18.90%

56.18%

63.10%

9.90%

12.00%

3.56%

2.30%

1.37%

3.70%

8

Menu ItemsYou are creating your own food service menu, select the items you would

include (Please select your top three items).

Answers Choices Response Percent Response countSoup 24.15% 417Sandwiches/Wraps 44.47% 768Salads 46.73% 807Fruit 18.93% 327Fries 5.15% 89Hamburgers 19.46% 336Hot dogs 1.62% 28Pizza 10.36% 179Pasta 8.63% 149Chicken 24.67% 426Beef 7.64% 132Fish 8.69% 150Vegetarian options 13.84% 239Healthy options 46.84% 809Other (please specify) 9.32% 161Answered 1727Skipped 110

9

Soup

Sandwiches/Wraps

Salads

Fruit

Fries

Hamburgers

Hot dogs

Pizza

Pasta

Chicken

Beef

Fish

Vegetarian options

Healthy options

Other (please specify)

0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00% 40.00% 45.00% 50.00%

24.15%

44.47%

46.73%

18.93%

5.15%

19.46%

1.62%

10.36%

8.63%

24.67%

7.64%

8.69%

13.84%

46.84%

9.32%

10

There is a wide variety of hot food offered.


Strongly Agree

2016

Agree

2016

Disagree

2016

Strongly Disagree

2016

Not Applicable

2016

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

16.77%

11.40%

51.95%

52.70%

22.31%

23.90%

6.64%

8.40%

2.33%

3.60%

11

There is a wide variety of snacks offered.


Strongly Agree

2016

Agree

2016

Disagree

2016

Strongly Disagree

2016

Not Applicable

2016

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00%

23.78%

14.40%

60.02%

49.70%

11.83%

24.50%

3.32%

8.00%

1.05%

3.40%

12

There is a wide variety of bottled beverages offered.


Strongly Agree

2016

Agree

2016

Disagree

2016

Strongly Disagree

2016

Not Applicable

2016

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00%

27.65%

11.60%

62.08%

47.30%

5.60%

27.60%

2.33%

10.70%

2.33%

2.80%

13

During a regular work week you normally purchase breakfast

Answers Choices Response Percent Response countOnce a week 59.99% 8862 to 3 times a week 28.17% 416Every day 11.85% 175Answered 1477Skipped 360

Once a week

2 to 3 times a week

Every day

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00%

59.99%

28.17%

11.85%

14

During a regular work week you normally purchase lunch

Answers Choices Response Percent Response countOnce a week 56.49% 8622 to 3 times a week 35.65% 544Every day 7.86% 120Answered 1526Skipped 311

Once a week

2 to 3 times a week

Every day

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

56.49%

35.65%

7.86%

15

During a regular work week you normally spend for breakfast daily

Answers Choices Response Percent Response count$5 or less 87.78% 1358$6 to $10 10.99% 170More than $10 1.23% 19Answered 1547Skipped 290

$5 or less

$6 to $10

More than $10

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00% 100.00%

87.78%

10.99%

1.23%

16

During a regular work week you normally spend for lunch daily

Answers Choices Response Percent Response count$5 or less 30.71% 491$6 to $10 63.98% 1023More than $10 5.32% 85Answered 1599Skipped 238

$5 or less

$6 to $10

More than $10

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00%

30.71%

63.98%

5.32%

17

Please check the options below that influence your choice to eat at your food service facility.

Answers Choices Response Percent Response countConvenience 81.72% 1390Selection 31.63% 538Location 43.03% 732Friendliness 29.63% 504Service 25.28% 430Price 38.62% 657Variety 18.64% 317Answered 1701Skipped 136

Convenience

Selection

Location

Friendliness

Service

Price

Variety

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00%

81.72%

31.63%

43.03%

29.63%

25.28%

38.62%

18.64%

18

A typical lunch with your colleagues in your food service facility would consist of:

Answers Choices Response Percent Response countSalad with the possibility of soup 18.04% 297Burger and fries or chips 13.37% 220A meal with meat and vegetables 43.68% 719A sandwich or wrap 24.91% 410Answered 1646Skipped 191

Salad with the possibility of soup

Burger and fries or chips

A meal with meat and vegetables

A sandwich or wrap

0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00% 40.00% 45.00% 50.00%

18.04%

13.37%

43.68%

24.91%

19

The option you choose when not eating breakfast at your food service facility is:

Answers Choices Response Percent Response countEat at Home, 23.00% 390Bring Food From Home, 56.43% 957Vending, 0.77% 13Outside Food Establishment 19.81% 336Answered 1696Skipped 141

Eat at Home,

Bring Food From Home,

Vending,

Outside Food Establishment

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

23.00%

56.43%

0.77%

19.81%

20

The option you choose when not eating lunch at your food service facility is:

Answers Choices Response Percent Response countEat at Home, 2.80% 48Bring Food From Home, 63.44% 1088Vending, 0.17% 3Outside Food Establishment 33.59% 576Answered 1715Skipped 122

Eat at Home,

Bring Food From Home,

Vending,

Outside Food Establishment

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00%

2.80%

63.44%

0.17%

33.59%

21

Healthy OptionsRate how important it is to you to eat healthy on a daily basis

Answers Choices Response Percent Response countVery important 63.59% 1088Somewhat important 33.43% 572Not that important 2.51% 43Not at all important 0.47% 8Answered 1711Skipped 126

Very important

Somewhat important

Not that important

Not at all important

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00%

63.59%

33.43%

2.51%

0.47%

22

Healthy choices are readily available at your food service facility.

Answers Choices Response Percent Response countStrongly agree 8.62% 147Agree 44.61% 761Disagree 30.42% 519Strongly disagree 14.01% 239Not Applicable 2.34% 40Answered 1706Skipped 131

Strongly Agree

2016

Agree

2016

Disagree

2016

Strongly Disagree

2016

Not Applicable

2016

0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00% 40.00% 45.00% 50.00%

8.62%

9.50%

44.61%

42.50%

30.42%

29.30%

14.01%

15.30%

2.34%

3.50%

23

The healthy choices offered are reasonably priced.


Strongly Agree

Agree

Disagree

Strongly Disagree

Not Applicable

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

10.25%

47.88%

21.50%

9.60%

10.78%

24

In your opinion “eating healthy” means:

Answers Choices Response Percent Response countLow Calorie Foods 9.21% 157Low Carbs 9.38% 160Low Fat 4.99% 85Low Sodium 2.40% 41Low Sugar 3.46% 59Eating Fresh 21.17% 361Well-Balanced 38.77% 661Organic Foods 2.87% 49Natural Foods 6.74% 115Whole Grains 1.00% 17Answered 1705Skipped 132

Low Calorie Foods

Low Carbs

Low Fat

Low Sodium

Low Sugar

Eating Fresh

Well-Balanced

Organic Foods

Natural Foods

Whole Grains

0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00% 40.00% 45.00%

9.21%

9.38%

4.99%

2.40%

3.46%

21.17%

38.77%

2.87%

6.74%

1.00%

25

Overall SatisfactionPlease rate the quality of food offered your food service facility (1 star is lowest,

5 stars is highest)

Answers Choices Response Percent Response count1 Star 12.02 2032 Stars 16.16 2733 Stars 30.55 5164 Stars 27.35 4625 Stars 13.91 235Answered 1689Skipped 148

Stars

0 0.5 1 1.5 2 2.5 3 3.5

3.15

2016

0.000 0.500 1.000 1.500 2.000 2.500 3.000 3.500

3.30

26

Please indicate the quality of service offered in your food service facility (1 star is lowest, 5 stars is highest)


Stars

0 0.5 1 1.5 2 2.5 3 3.5 4

3.73

2016

0 0.5 1 1.5 2 2.5 3 3.5 4

3.37

27

The variety of food options offered in your food service facility (1 star is lowest, 5 stars is highest)


Star

0 0.5 1 1.5 2 2.5 3 3.5

3.04

2016

0 0.5 1 1.5 2 2.5 3 3.5 4

3.37

28

Please tell us which five products listed below would you be most likely to purchase:

Answers Choices Response Percent Response countFruit cups 29.43% 495Chocolate milk 8.15% 137Protein Drinks 16.17% 272Veggies and dip 30.86% 519Granola bars 34.96% 588String cheese or other cheese 31.57% 531Power or protein bars 22.06% 371Tomato juice or V8 12.01% 202100% Fruit juice 16.83% 283Organic Fruit juice 6.00% 101Trail mix 41.08% 691Healthy brownie 8.38% 141Peanuts or other nuts 48.87% 822Whole grain crackers 18.49% 311Baked chips 34.07% 573Yogurt 26.87% 452Pudding 6.90% 116Bottled water 36.50% 614Answered 1682Skipped 155

Vending

29

Fruit cupsChocolate milkProtein Drinks

Veggies and dipGranola bars

String cheese or other cheesePower or protein bars

Tomato juice or V8100% Fruit juice

Organic Fruit juiceTrail mix

Healthy browniePeanuts or other nutsWhole grain crackers

Baked chipsYogurt

PuddingBottled water

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%29.43%

8.15%16.17%

30.86%34.96%

31.57%22.06%

12.01%16.83%

6.00%41.08%

8.38%48.87%

18.49%34.07%

26.87%6.90%

36.50%

30

During a regular work week you make purchases from the vending machines in your building:

Answers Choices Response Percent Response countOne day 76.23% 991Two days 12.15% 158Three days 7.31% 95Four days 1.31% 17Five days 3.00% 39Answered 1300Skipped 537

One day

Two days

Three days

Four days

Five days

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00%

76.23%

12.15%

7.31%

1.31%

3.00%

31

The amount of purchases I make during a work week from vending machines in my building usually total?

Answers Choices Response Percent Response count$0 40.26% 649$1 to $4 53.04% 855%5 to $7 5.46% 88$8 or More 1.25% 20Answered 1612Skipped 225

$0

$1 to $4

$5 to $7

$8 or more

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

40.26%

53.04%

5.46%

1.24%

32

I would like the availability of the following in vending machines.

Answers Choices Response Percent Response countMore candy 1.00% 16More non candy snacks 6.27% 100More healthy foods 44.80% 715More variety 16.29% 260It's fine 31.64% 505Answered 1596Skipped 241

More candy

More non candy snacks

More healthy foods

More variety

It's fine

0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00% 40.00% 45.00% 50.00%

1.00%

6.27%

44.80%

16.29%

31.64%

33

I rate the level of vending machines consistently working properly as:

Answers Choices Response Percent Response countExcellent 25.61% 391Average 57.24% 874Needs Improvement 17.16% 262Answered 1527Skipped 310

Excellent

Average

Needs Improvement

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00%

25.61%

57.24%

17.16%

34

Vending Machines are consistently stocked with a full selection of product:

Answers Choices Response Percent Response countExcellent 22.16% 339Average 54.18% 829Needs Improvement 23.66% 362Answered 1530Skipped 307

Excellent

Average

Needs Improvement

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

22.16%

54.18%

23.66%

35

Agency and Facility LocationPlease tell us which agency you work for:

Answers ChoicesResponse Percent

Response count

Board of Dental Examiners 1.03% 17Board of Examiners of Psychologists 0.18% 3Board of Nursing 2.85% 47Camp Mabry State Armory Command 0.73% 12Child Protective Services 0.36% 6Chiropractic Examiners 0.06% 1Commission on Environmental Quality 0.54% 9Commission on Fire Protection 0.30% 5Comptroller of Public Accounts 2.66% 44Department of Aging and Disability Services 4.42% 73Department of Agriculture 0.48% 8Department of Assistive and Rehabilitative Services 0.42% 7Department of Family and Protective Services 2.06% 34Department of Insurance 0.24% 4Department of Public Safety 6.30% 104Department of Rehabilitative Services 0.06% 1Department of State Health Services 10.29% 170Disability Determination Services 2.91% 48Division for Blind Services 0.12% 2Emergency Communications 0.30% 5Employee Retirement System 0.06% 1General Land Office 0.36% 6Health and Human Services Commission 17.68% 292Historical Commission 0.06% 1Housing and Community Affairs 0.24% 4Legislative Budget Board 0.00% 0Legislative Council 0.00% 0Library and Archives 0.00% 0Office of Attorney General 0.48% 8Office of Attorney General, Child Support 0.06% 1Physical/Occupational Therapy Board 0.42% 7Public Utility Commission 2.91% 48Rail Road Commission 6.84% 113Secretary of State 2.06% 34State Board of Public Accountancy 0.61% 10State office of Administrative Hearings 0.91% 15Sunset Advisory Commission 0.00% 0Texas Education Agency 6.78% 112Texas Facilities Commission 0.12% 2Texas Lottery Commission 0.00% 0

36

Texas Parks and Wild Life 0.06% 1Texas Workforce Commission 0.54% 9TxDOT, Camp Hubbard, Austin 2.18% 36TxDOT, Riverside, Austin 9.75% 161Veterans Commission 0.00% 0Veterans Land Board 0.18% 3Workers Compensation 0.12% 2Other (please specify) 11.26% 186

Answered 1652Skipped 185

Attorney General's Office Child Support 0.00% 0Attorney General's Office Clements Building 4.45% 71Brown-Heatly Building 10.91% 174Camp Mabry State Armory Command Cafeteria 1.38% 22Department of Public Safety 6.33% 101Department of State Health Services 7.77% 124Disability Determination Services 4.26% 68Elias Ramirez State Office Building 11.85% 189Hobby Building 10.22% 163James Rudder Building 2.57% 41John Winters Building 3.20% 51Park 35 Complex TCEQ 0.44% 7Stephen F. Austin Building 5.96% 95William B. Travis Building 17.37% 277TxDOT Riverside 10.53% 168TxDOT Camp Hubbard 2.76% 44TxDOT N.W. Loop San Antonio 0.00% 0

Answered 1595Skipped 242

37

Please tell us which food service location you visit most

Answers ChoicesResponse Percent

Response count

Cost Analysis Report An inquiry was submitted to all 17 state host agencies in which BET operates a cafeteria, snack bar, and/or convenience store. All of the host agencies responded. There was inconsistency in methods used by respondents. The host agencies surveyed and a summary of the costs reported or known are listed in the following table.FY’16 TWC Food Service Location and Type Address

Annual Value of Space Used 2016*

Estimated Maintenance Costs

Estimated Utility Costs

Estimated

Janitorial Costs

Method of Finance

Brown-Heatly Bldg. Café

4900 N. Lamar Blvd., Austin, TX

4,061$66,072.47 $8,203.22 $9,827.62 $4,020.39

State General Revenue and Federal Funding

Clements Bldg. Café

300 W 15th St., Austin, TX

3,238$52,682.26 $4,079.88 $6,314.10 $1,748.52


Department of Public Safety

5805 N. Lamar Blvd., Austin, TX

5,202 $84,636,54

Lease includes

maintenance

Lease includes utilities N/A


Department of State Health Services Café

1100 West 49th St., Austin, TX

2,691$43,782.57 $3,901.95 $6,216.21 $107.64


Elias Ramirez State Office Bldg. Café

5425 Polk St., Houston, TX

3,992$64,949.84 $18,762.40 $4,830.32 $3,672.64

State General Revenue

Hobby Bldg. Café

333 Guadalupe St. ,Austin, TX

2,266$36,867.82 $2,266.00 $5,325.10 $861.08


James Rudder Bldg. Snack Bar

1019 Brazos St., Austin, TX

1,092$17,766.84 $1,714.44 $1,605.24 $917.28


John Winters Bldg. Café and Convenience Store

701 W. 51st St., Austin, TX

6,645$108,114.15 $11,296.50 $19,868.55 $6,512.10


Texas Commission of Environmental Quality Park 35 Café

12100 N. IH 35, Austin, TX

3,522$57,302.94 $10,389.90 $5,423.88 $2,676.72


Stephen F. 1700 N. 3,879 $4,072.95 $9,736.29 $2,831.67 State

38

Austin Bldg. Café

Congress Ave., Austin, TX

$63,111.33

General Revenue and Federal Funding

William B. Travis Bldg. Café

1701 N. Congress Ave., Austin, TX 3,934

$64,006.18 $4,681.46 $4,366.74 $2,714.46


San Antonio State Hospital Café

6711 S. New Braunfels Ave., TX

3,210 sq. ft. $52,226.70 $8,123.00 $6011.76 $6,372.11

State General Revenue

Texas Department of Transportation Café

4615 NW Loop 410, San Antonio, TX

1,225 sq. ft. $19,930.75 $44,790.00 $69,108.00 $15,159.00

Highway 5 Funding

Department of Transportation Café

200 Riverside Dr. Austin, TX

4,354 sq. ft. $70,839.00 14,339.00 $8,154.00 $8,206.00

Highway Transportation Fund 6

Texas Department of Transportation Camp Hubbard

3500 Jackson Ave., Austin, TX 78731

5,709 sq. ft.$92,885.43 $16,016.00 $3,009.00 $5,040.00

Highway Transportation Fund 6

Disability Determination Services

6101 E. Oltorf St. Austin TX

3,850 sq. ft.$62,639.50

Included in lease $5,806.94 $4,197.65

SSA, 100% federal funds

Attorney General Child Support Division

5500 E. Oltorf St. Austin, TX

Title IV-D funding

Totals N/A $957,814.32 $152,636.70 $165,603.75 $65,037.26 N/A

*Annual value of space used can include utility, maintenance, and janitorial costs. In order to establish consistency in reporting, the estimated value of space was based on average square footage lease costs of $16.27 per square foot for space leased by state agencies, as reported by the Texas Facilities Commission Master Facilities Plan Report 2016.

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Cost Analysis Survey—2017 State Property Locations Surveyed Sent To: Responded San Antonio Supported Living Center and Hospital yesTexas Dept. of Transportation—San Antonio yes Texas Dept. of Transportation—Austin yesTexas Dept. of Transportation—Camp Hubbard yesDisability Determination Services—Austin noDepartment of Public Safety—Austin yes Office of the Attorney General-Child Support—Austin noElias Ramirez State Office Building—Houston yesDepartment of State Health Services—Austin yesWinters Building Café and Convenience Store—Austin yesCommission on Environmental Quality—Austin yesTravis Building—Austin yesHobby Building—Austin yesClements Building—Austin yesBrown-Heatly Building—Austin yesRudder Building—Austin yesStephen F. Austin Building—Austin yes

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TEXAS WORKFORCE COMMISSION 101 East 15th Street Austin, Texas 78778-0001 512-463-

2222

Equal Opportunity Employer/Program Auxiliary aids and services are available upon request to individuals with disabilities. Relay Texas: 800-

735-2989 (TTY) and 711 (Voice) Copies of this publication (10/2016) have been distributed in compliance with the State Depository Law, and are available for public use through the Texas State Publication Depository Program at the Texas State Library and other state depository libraries.

WWW.TEXASWORKFORCE.ORG

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