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    Comm and Engage

    Manon Degu ire

    Consultancy Coaching Training Research

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    2 Valense Ltd. 1998-2013

    2012

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    3 Valense Ltd. 1998-2013

    1920: Morale & Willingness

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    4 Valense Ltd. 1998-2013

    WWII: Readiness for combat

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    5 Valense Ltd. 1998-2013

    Post war: EmployeeEngagement

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    6 Valense Ltd. 1998-2013

    1980: A Solution?

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    7/277 Valense Ltd. 1998-2013

    1990s:Customer Relationships

    Marketing

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    2000: Customer Engagement

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    9/279 Valense Ltd. 1998-2013

    PMI is a registered trade and service mark of the Project Management Institute, Inc.

    2012 Permission is granted to PMI for PMI Marketplace use only.

    Experiential

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    PMI is a registered trade and service mark of the Project Management Institute, Inc.

    2012 Permission is granted to PMI for PMI Marketplace use only.

    Stakeholder Expectations

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    Shift to:

    Customized interactions

    Stakeholders act on content productdevelopment, customer services and the

    organizations experience Continuing, dialogic, decentralized and

    personalized experience initiated and led byeither party

    Presentation Title

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    Managers and Leaders

    Need to be engaged

    Articulate how each role supports the strategy

    Create an environment where employees arevalued

    (Welbourne, 2007)

    Presentation Title

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    Key Factors of EmployeeEngagement

    Relationship with immediate supervisor

    Belief in senior leadership

    Pride in working for the company 1/3 engaged, 1/3 disengaged

    Engaged group:

    Senior managers under 30 & over 50 College degree & $50K or more

    (Dale Carnegie, 2012)

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    14 Valense Ltd. 1998-2013

    Other Important Factors

    Enabling workers with internal support,

    resources and tools Creating an environment that is energizing to

    work in because it promotes physical,emotional and social well-being

    (Towers Watson, 2012)

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    Top Driver: LeaderCharacteristics

    Effective at growing the business Show sincere interest in employees well being

    Behave consistently with organizations values

    Earn employees trust and confidence

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    Ambiguity Reduction

    Berger & Calabrese 1975 Communication evolves over time

    Intimacy develops

    Commonalities

    Similarities

    ConnectorsAnchors

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    18 Valense Ltd. 1998-2013

    Vancouver 2012James Kane

    The best in the science of human relationships!

    Presentation Title

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    19 Valense Ltd. 1998-2013

    Cialdini 2004 - 2008

    Shortcuts:

    1. Reciprocity

    2. Scarcity

    3. Authority

    4. Consistency

    5. Liking

    6. Consensus

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    Reciprocity

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    21 Valense Ltd. 1998-2013PMI is a registered trade and service mark of the Project Management Institute, Inc.

    2012 Permission is granted to PMI for PMI Marketplace use only.

    Scarcity

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    22 Valense Ltd. 1998-2013PMI is a registered trade and service mark of the Project Management Institute, Inc.

    2012 Permission is granted to PMI for PMI Marketplace use only.

    Authority

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    23 Valense Ltd. 1998-2013

    Consistency

    Presentation Title

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    24 Valense Ltd. 1998-2013

    Liking

    Before negotiationGroup 1

    Participants asked to first share

    personal info and find similarities 90% acceptable agreement

    Group 2

    Participants told: Time is money 55% agreement

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    25 Valense Ltd. 1998-2013

    Consensus

    25

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    Conclusion

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    27 Valense Ltd 1998-2013

    Manon Deguire, MSc, PMP, MSP Adv. Pract.+ 44 7930 210 224

    [email protected]

    http://uk.linkedin.com/pub/manon-deguire/27/7a9/605

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