comm and engage bucharest 2013

8/13/2019 Comm and Engage Bucharest 2013

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Comm and Engage

Manon Degu ire

Consultancy Coaching Training Research


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2 Valense Ltd. 1998-2013

2012


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1920: Morale & Willingness


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WWII: Readiness for combat


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Post war: EmployeeEngagement


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1980: A Solution?


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1990s:Customer Relationships

Marketing


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2000: Customer Engagement


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PMI is a registered trade and service mark of the Project Management Institute, Inc.

2012 Permission is granted to PMI for PMI Marketplace use only.

Experiential


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PMI is a registered trade and service mark of the Project Management Institute, Inc.


Stakeholder Expectations


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Shift to:

Customized interactions

Stakeholders act on content productdevelopment, customer services and the

organizations experience Continuing, dialogic, decentralized and

personalized experience initiated and led byeither party

Presentation Title


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Managers and Leaders

Need to be engaged

Articulate how each role supports the strategy

Create an environment where employees arevalued

(Welbourne, 2007)

Presentation Title


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Key Factors of EmployeeEngagement

Relationship with immediate supervisor

Belief in senior leadership

Pride in working for the company 1/3 engaged, 1/3 disengaged

Engaged group:

Senior managers under 30 & over 50 College degree & $50K or more

(Dale Carnegie, 2012)


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Other Important Factors

Enabling workers with internal support,

resources and tools Creating an environment that is energizing to

work in because it promotes physical,emotional and social well-being

(Towers Watson, 2012)


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Top Driver: LeaderCharacteristics

Effective at growing the business Show sincere interest in employees well being

Behave consistently with organizations values

Earn employees trust and confidence


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Ambiguity Reduction

Berger & Calabrese 1975 Communication evolves over time

Intimacy develops

Commonalities

Similarities

ConnectorsAnchors


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Vancouver 2012James Kane

The best in the science of human relationships!

Presentation Title


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Cialdini 2004 - 2008

Shortcuts:

1. Reciprocity

2. Scarcity

3. Authority

4. Consistency

5. Liking

6. Consensus


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Reciprocity

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21 Valense Ltd. 1998-2013PMI is a registered trade and service mark of the Project Management Institute, Inc.


Scarcity


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22 Valense Ltd. 1998-2013PMI is a registered trade and service mark of the Project Management Institute, Inc.


Authority


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Consistency

Presentation Title


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Liking

Before negotiationGroup 1

Participants asked to first share

personal info and find similarities 90% acceptable agreement

Group 2

Participants told: Time is money 55% agreement


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Consensus

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Conclusion


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27 Valense Ltd 1998-2013

Manon Deguire, MSc, PMP, MSP Adv. Pract.+ 44 7930 210 224

[email protected]

http://uk.linkedin.com/pub/manon-deguire/27/7a9/605

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comm and engage bucharest 2013

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