comercial information

Dexon Software

1 Q 2011

DEXON SOFTWARE

Your best partner in IT management

_ 1 Q 2011

© 2009 Dexon S.A. Todos los derechos reservados www.dexon.us 1

Dexon Software is a software development company, established in the state of

Delaware in the United States since July 2002, focused on research and development

of technological tools aimed at integration, process management and control of the IT

area, with over 17 years experience in the technology sector. Now, Dexon Software is

a global company that specializes in the development of competitive products and

consistent with the highest standards of quality of new trends in IT management and

its relationship to business processes.

Dexon Software has presence in 5 countries in Latin America

_ 1 Q 2011


At present new challenges for managers who represent the globalization of markets,

top business competitiveness and increasing demand for improved service and

support, have made Dexon Software evolves and fits in perfectly with these new

business conditions now making our solutions portfolio is the only market that can

natively integrated with each other, to build a single solution designed to fit the needs

of each company, with products that have been tested in the laboratories of VeriTest ,

reached the platform certifications for Microsoft operating systems, databases, SQL

Server 2000, 2005 and 2008 and for the entire platform of Microsoft operating

systems to Windows Vista, and Linux, and Macintosh.

Our products are designed to help simplify the management of their IT department,

increase productivity and improve communications during the process of managing IT

services offered by your company, offering solutions that optimize the use of

technological resources. Fully modular and scalable, focused on supporting the

management of all processes that support the IT area.

At this moment Dexon Software has 17 product certifications, the most important are:

_ 1 Q 2011


PRODUCTS DEXON SOFTWARE

Dexon Software offers a complete portfolio of solutions designed to support best

practices in the provision and management of the processes associated with the

delivery of IT services, which can be used on any company regardless of size or

services rendered, becoming the most comprehensive solution on the market. Our

portfolio natively integrated solutions that allow activities such as:

• Full management of IT infrastructure. (Remote IT Asset Manager)

• Service Request Management in ITIL best practices internal and external end

users. (Service Desk Director)

• Monitoring of networks, servers and processes (Network Monitor)

• Call Management under VoIP. (VoIP Connector)

• Backing up and restoring files. (Content Guardian)

• Design and distribution of physical spaces. (Room Maker)

• Automation of workflows that support business processes (Workflow Manager)

• Virtual communication and real-time support for external users (Virtual Contact

Assistant)

• Business Activity Monitoring (Dexon Business Management)

Natively integrates the different modules of the solutions, which are completely

modular and scalable according to particular needs. Generate separate functions, but

also integrated to specialize each task of the system but at the same time maintaining

the relationship that exists between all modules. This design achieves a variety of

configurations and utilities that are tailored to the needs of each company,

administrator or user. Having an entire infrastructure management, reliable

technology, it is vital to ensure the reliability of its technology services aligned with

the vision of your business. The solutions developed by Dexon Software Inc. have been

recognized by major companies like Pink Elephant and Microsoft, who have given us

the level of PinkVerify Service Support and Gold Certified Partner respectively. Our

products have been tested with VeriTest labs, achieved certification as a platform for

Microsoft operating systems, databases, SQL Server 2000 and 2005. Additionally we

are one of the first companies worldwide certified to be 100% compatible with

Windows Vista platform

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LIST OF PRODUCTS AND MAIN FUNCTIONS

DEXON IT ASSET REMOTE MANAGER

Is a product designed for administration, audit and monitoring of all the IT platform of

any organization, using processes and practices based on ITIL. Provides a centralized

IT management environment focused on the alignment with business goals and costs

reduction.

This product helps IT administrators to present real opportunities for support and

reduction of costs and risks to business objectives. Delivery 6 administrative modules

that contain the functionality necessary to control the delivery of an efficient,

centralized platform.

• Inventory Manager,

• Assets management,

• E Sam

• Remote Administration,

• Remote Control,

• Software Delivery

DEXON CONTENT GUARDIAN

Dexon Content Guardian is a product that allows you to backup (Backup´s) files and

makes disk images on the machines of users in your company or stations at work

when you need it or as a company security policy process. Dexon Content Guardian is

the product Backup allows you to make's you need recovery files about the the

machines in your company or stations work as required. This form allows you to

automatic control and manages files important to ensure normal operation of

technological activities, acting as insurance against any unexpected accidents, misuse

or fraud technology.

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• Dexon BackUp Management

• Dexon Image Disk

DEXON ROOM MAKER

Dexon Room Maker is a product that lets you set rules and organization-based on the

best forms of adjustment and accommodation-user groups in the infrastructure of

jobs or workstations available from a company. Also lets you set rules and the best

ways to adapt and accommodate groups of users of the infrastructure of jobs or

workstations available. Working under an automatic control and intelligent which

allows distribution positions, plan the growth of business locations, monitor the

physical adaptation to the growth of your company and link assets and integrated

with help desk.

• Floor Plan Designer

• Campaing Manager

• Automatic Allocator Expert

DEXON SERVIVE DESK DIRECTOR

Dexon Service Desk Director is responsible for the administration of the care and

support services to end users who may be external customers or internal users of any

organization. Dexon Software supplied with this product the most robust, integrated

and delivering the highest aggregate market value by incorporating all management

practices and support a single view of information management without the need to

include data from external tools and enabling IT to unify the entire process in a single

intuitive management console, friendly and merge with all best practices ITIL.

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This product then allows the development of projects under the ITIL process.

• Incident Management

• Configuration Management

• Change Management

• Problem Management

• Release management

• Capacity Management

• Availability Management

DEXON VOIP CONECTOR

VoIP Dexon Connector allows care and provision of centralized services through

telephone calls. Through the use of Voice over IP (Voice over IP, VoIP) voice

conversations are transmitted in a data network using IP (Internet Protocol). Dexon

VoIP Connector offers the functionality you need to meet their business needs and

support you need. Use your PC and network connection to make and receive calls

through IP telephony. This product expands the possibilities of communication with

their customers to integrate voice over IP protocol with different tools that enable

recording actions and monitoring the traditional telephone system cannot offer.

• Call Management

• Smart Caller ID

• Call Monitoring

_ 1 Q 2011


DEXON WORKFLOW MANAGER

Dexon Workflow Manager enables the automation of tasks and activities related to

certain process in an automatic and intelligent workflow. Workflow ranks a process in

different tasks and makes it possible to follow the establishment of stages and

methodologies. Dexon Workflow Manager improves response time and reduces costs

by providing a platform to automate, improve and manage complex business

processes. Applications can be easily updated to reflect changes and provide greater

efficiency to the process.

• Workflows designer

• Workflow orchestrator

DEXON VIRTUAL CONTACT ASSISTANT

Dexon Virtual Contact Assistant eases the management of customers allowing their

applications are processed in real time by the technical problem solvers or other

administrative bodies of any organization. Dexon Contact Virtual Assistant, works as

an additional component for the management of clients where their requests for care

are treated in real time by technical solutions or other administrative bodies of any

organization. Point consists of a direct encounter between her clients with the people

responsible for troubleshooting, user support, etc. With this tool you will be 100%

available to your customers when they need it.

• Contact Center

• Web chat

• Help in line

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DEXON NETWORK MONITOR

Dexon Network Monitor is a product which administers and manages the monitoring

networks of servers and administration of active devices or services in order to

perform the detection and monitoring of network problems. Dexon Network Monitor

is a comprehensive solution for monitoring and device management servers or

services in order to perform detection and monitoring of network problems.

Incorporates a solution for mapping, monitoring, notification and reporting of

network performance, ease of use, which helps network administrators to detect and

resolve network problems quickly.

• Monitoreo TCP

• SNMP

• Event Monitoring

DEXON IT BAM

Dexon IT BAM brings visibility on business processes allowing measuring its

performance in relation to historical, objective results in business or market

conditions. This control provides the management of performance and service levels,

increases responsiveness to problems or opportunities and improves operations.

Dexon IT BAM offers a corporate control mechanism in order to provide facilities in

the measurement of goals, targets, initiatives or internal processes from a single

management interface. This functionality allows the display sheet on business

processes that allow you to define and measure the goals that reflect the strategic

objectives of any business. Thus Dexon Business Management provides control

facilities such BSC (Balanced Scorecard)

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TOOLS INTEGRATORS

LDAP SYNCHRONIZER

Dexon LDAP Synchronizer is a component that was created to gain access to a

directory service ordered and distributed to find different information in a network

environment. LDAP (Lightweight Directory Access Protocol) allows you to constantly

update all the information that has been collected through the protocol by the board

of your company, you can perform user authentication for users not to create modules

and use the credentials user network.

REPORTS DESIGNER

Dexon Reports Designer constitutes a vital support tool for understanding what is

really happening with your technology infrastructure. This component allows you to

build fully customizable reports with timely and specific needs of each organization.

Allows scan and display Web based reports and makes them available to analysts,

executives, managers, customers or suppliers.

PROFILE ADMINISTRATOR

The user profile management and is one of the main security mechanisms used by IT

managers to ensure the correct use of the solutions and information security. Dexon

Profile Administrator is a component of our portfolio management that lets you assign

profiles and users with different settings for each one of them, make security policies

and restricted options to users or user groups.

ALARMS AND NOTIFICATIONS

Configurable alarms sent to the computers and users who require information about

changes or events in the process of infrastructure management. Allows you to:

Alarm email: An e-mail notification to one or a group of users about changes or events,

new procedures, security policies etc..

Alarm display: real time notification and sent directly to a computer in Pop-Up

window

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WARRANTY AND QUALITY

Dexon Software offers its customers and partners a unique guarantee of efficiency in

the operation, implementation and outcome of our product portfolio, being the only

one in Latin America to achieve the record of more than 115,000 thousand licenses

sold, which positions us as leaders in cutting edge in the implementation and delivery

of software solutions throughout the region. This position is supported by achieving

customer satisfaction senior, reflected in continuing operations, implementation of

Service Management processes 61% of our customers and Assets Management 100%

This distinguishing feature provides a unique strength reliability is accompanied by

effective support processes that provide customers a wide range of mechanisms that

will address all your questions and help you solve any problem to restore the full and

optimal operation Dexon any product. Thus, the online support, onsite support or

remote databases and updates of knowledge constitute the main tools for reliable

presence that provide our customers.

ALLIANCES

Strategic alliances Dexon Software are an ideal mechanism to learn and implement

business opportunities that encourage growth and satisfy all the needs of our

customers. These alliances will help your organization to increase the level of

satisfaction in the IT area. And allow us to offer more comprehensive solutions and

achieve a competitive advantage in technology, marketing and sales and service.

Among the most important alinzas cuientan those obtained with HP Software and HP

Developer and Solution Partner Program (DSPP), IBM software that can run our

solutions to manage and control IT platform on Linux machines running on servers

IBM Systems. Intel and Intel Software Partner or Microsoft Certified Partner and

Microsoft goal

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