Combs Ford Surgery

Patient Information Screen November

2013

Welcome to the Surgery!

THE PRACTICE WILL BE CLOSED FOR STAFF TRAINING ON :-

TUESDAY 5TH NOVEMBER 1PM-2PMWEDNESDAY 13TH NOVEMBER 1-4.30PM

TUESDAY 3RD DECEMBER 1PM-2PMWEDNESDAY 11th DECEMBER 1-

4.30PM

We apologise for any inconvenience.

STAY SAFE THIS WINTER

Its not too late….. For yourSeasonal Flu Vaccination now!

Seasonal Flu Clinics• Free vaccinations if you are;• Over 65• A Carer• Pregnant

• Or suffer from;• Heart problems or a chest complaint• Asthma requiring regular inhalers• Kidney disease or diabetes• Lowered immunity or are a stroke victim

SEASONAL FLU CLINICS

Additional Flu clinics are available throughout November – please ask at Reception

Please note that these sessions are for patients eligible for the seasonal flu vaccination and have booked an appointment in advance only.

Prostate Cancer UK

A Big thank you from all the staff for your kind donations on flu day

We raised £341

for research into Prostate Cancer.

Thank you

Children’s Flu Clinics

• This year all children aged 2-3 years old will be offered a flu vaccine administered via a nasal spray

• All children in this category will have received a letter with an appointment

• Please let reception know if you do not wish your child to have this vaccine.

Winter MonthsWinter Months

During the winter months it may not always be During the winter months it may not always be necessary to see a GPnecessary to see a GP

Please give as much information to the Please give as much information to the receptionist as possible so we can book you receptionist as possible so we can book you the most appropriate appointmentthe most appropriate appointment

Self help leaflets are available in receptionSelf help leaflets are available in reception

Self help leafletsSelf help leaflets

Leaflets are available to help you manage a Leaflets are available to help you manage a variety of minor problems such asvariety of minor problems such as

Coughs and coldsCoughs and colds IndigestionIndigestion ConstipationConstipation Athlete's foot & fungal nail infectionsAthlete's foot & fungal nail infections Vaginal ThrushVaginal Thrush Head lice and threadwormsHead lice and threadworms

Consent

Informed implied or expressed consent will be obtained before any procedure or examination is carried out.

• An explanation will be given to the patient sufficient to understand the procedure.

Consent

• Should the procedure carry a risk that the patient is likely to consider as being substantial, expressed consent (written or verbal) will be obtained.

• Copies of the consent policy are available on request.

Care Quality Commission

GPs can now expect to receive an inspection from the CQC every 2 years

The inspectors will give 48 hours notice and will focus on set areas

Their role is to make sure that the care provided meets national standards of quality

and safety

Care Quality Commission

How do they do this?• Ask people about their experiences of

receiving care in the Practice• Talk to staff• Check that the right systems and processes

are in place• Look for evidence that care isn’t meeting national standards

Care Quality Commission

• Patients will be advised when an inspection is taking place

• The Partners would encourage you to speak to the inspectors about your experiences

• Following an inspection, a report is published on the CQC website.

• For more information go to • www.cqc.org.uk

Outside normal working hours

Evenings and weekendsFor urgent advice and treatment

Call the usual surgery number and you will be given the number to use –

111

Contact Us We welcome constructive feedback!

Combs Ford SurgeryCombs Lane

STOWMARKETIP14 2SY

Tel – 01449 678333 (not to be used for prescription orders)Please note that calls are recorded for quality and training purposes.

www.combsfordsurgery.org.uk