comarch crm for telecoms · comarch crm for telecoms helps communication service providers sell...
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COMARCHCRM FOR TELECOMS
Comarch CRM for Telecoms helps communication service providers sell
more and get closer to their customers. Designed to integrate well with
existing OSS/BSS infrastructure, Comarch CRM for Telecoms is a flexible
solution that provides a single customer view and automates key sales,
marketing and customer care processes.
GREAT TECHNOLOGY – GREATER BUSINESS
No technology can ever deliver ROI without an inherent capability to not only follow the business but also support innovation. Furthermore, today’s systems need to be flexible to be customized easily and cost- -effectively. This is what Comarch CRM for Telecoms was designed to be. Our solution offers:
n Low TCO
n Extraordinary flexibility – fast and cost effective changes
n Hosting option at the carrier-grade Comarch Data Center with the availability of a disaster recovery center and operation services
n Pre-integration and synergy with Comarch Convergent Billing, Comarch Self Care and Comarch Network & Service Inventory
n Open for integration with existing billing and customer care systems
Customers
Sales
Contact Center
MarketingReporting
Self Care
Integration
Workflow
Partners
COMARCH CRM for telecomsSingle Customer View
Products
Figure 1: Single Customer View
BENEFITS
n Sales growth – lead and offer management that helps you concentrate on your best prospects and succeed
n Effective marketing campaigns – structured planning, execution and tracking
n Operational efficiency and high productivity of your employees as a result of processcentric collaboration of the front-line with the back office, sales with marketing and business with technical departments
n Customer satisfaction – prompt and relevant responses to customer inquiries thanks to convenient access to data and process automation
n Deeper customer insight – a rich source of data from customer interaction
KEY FEATURES
n Customer data integration n Configurable workflow engine
n Telco-oriented product catalog n Order Management with predefined processes
n CTI interface for Contact Centers n Case Management – trouble ticketing
n Campaign Management n Web self-service portal (Comarch Self Care)
n Sales force automation n Reporting – scheduled and ad-hoc
Figure 2: Comarch CRM for Telecoms
ABOUT COMARCHComarch is a provider of complete IT solutions for telecoms. Since 1993 the company has helped CSPs on 4 continents optimize costs, increase
business efficiency and transform BSS/OSS operations. Comarch solutions combine rich out-of-thebox functionalities with high configurability
and are complemented with a wide range of services. The company’s flexible approach to projects and a variety of deployment models help
telecoms make networks smarter, improve customer experience and quickly launch digital services, such as cloud and M2M. This strategy has
earned Comarch the trust and loyalty of its clients, including the world’s leading CSPs: Vodafone, T-Mobile, Telefónica, E-Plus, KPN and MTS.
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