wordTo be successful, an organization needs effective internal and external communication.In business communication, senders and receivers strive to establish a common understanding.Citing receiver benefits in a message not only fosters a favorable relationship between the sender and the receiver but also demonstrates use of the you-vAchieving the fourth business communication goal--organizational goodwill--is a corporate, not an individual, responsibility.Serial communication may follow a horizontal path as well as a vertical path.Jackie Parcel works for Hamilton State Bank in Joplin, Missouri. When Jackie communicates with Rick Spliker, a representative of the Federal Reserve BankOffice politics may be positive or negative.The two main types of communication are written and verbal.Analyzing a receiver’s knowledge will assist a writer in deciding whether to use the direct or indirect plan when organizing a message.When speakers use connotative words, they risk having the receiver infer a meaning different from what was intended.Unlike journalistic or creative writing, business writing is:When working to create and maintain a favorable relationship with a receiver, a sender should:A communicator’s status within an organization has the greatest influence in:Which of the following terms best describes the grapevine as a communication pattern?A receiver’s concerns and needs are considered in which element of audience analysis?Culture should be considered as part of which audience analysis element?Which of the following sentences best reflects the you-viewpoint?The phrase “talking a mile a minute” is an example of a/an:The two most valuable resources for the business communicator are a dictionary and a thesaurus.Technical words are terms with a special meaning in a particular field.Long sentences are more effective than short sentences because you can cover more thoughts in one sentence.An advantage of a written message is that it is a permanent record that may have legal value.A user-friendly web design and effective navigation enhance the credibility of a website.Revising and editing are different names for the same process.An advantage of oral messages is that they can be transmitted quickly.The impression a message makes is based solely on its content.If the body of a letter is very brief, the writer may double space the body.A postscript may be keyed or handwritten.Which words are examples of obsolete words?A sentence in a paragraph that helps your receiver move from one aspect of the subject to another is called aThe best organizational plan and best type of message for persuading someone to donate to a community project that feeds the homeless is a(n)Which of the following is NOT a step in the proofreading process?Which of the following is NOT true of a message written using the indirect plan?A writer may use street abbreviations (e.g., St. for Street) within an inside address when:Which of the following salutations works best in a letter to the attention of Pamela Ryan, a customer service representative at Erickson Plumbing SupplyMargo Clark keyed a letter written by Bill Ramkin and signed by D’Wayne Bullock. Which of the following sets of reference initials best represents this situaThe letter format in which a subject line is standard rather than supplementary is the:Repeating the same idea in the opening and closing paragraphs of a direct plan message is redundant.A sales appeal is inappropriate in an unsolicited positive or neutral news message.A claim is a request for action written by someone who believes he or she has been wronged.Negative information may be included in the same paragraph as the explanation.One way to de-emphasize the negative information is to place it in a dependent clause.The friendly close should not include anything that reminds the receiver of negative information given in the message.The composer of a negative message should analyze the situation before implementing the indirect plan.A simple request should use the direct approach, but a complex request should use an indirect approach.The indirect plan usually requires the use of more words than the direct plan.Recommendations can be submitted at all organizational levels.Which of the following message should NOT be written using the direct plan?The direct plan is used for positive and neutral business messages becauseSara Garrett is requesting information about Hugh Rolle, a candidate for a sales position at Better Beverages. Sara will improve her chances of getting a thThe negative information section of a negative message shouldThe logical explanation of the indirect plan

If the opening buffer and logical explanation are effective, the receiver will

Which of the following is NOT a proper way to communicate a credit refusal?What are the motivational factors that should be considered when planning a persuasive message?Which of the following is NOT a good opening for a persuasive request?Which of the following situations requires a special claims message?Formal reports use side headings; informal reports do not.Memo reports are written for an internal audience; letter reports may be written for either an internal or an external audience.Standardizing the format of a technical report makes it easy for readers to scan the document for the specific item(s) of interest to them.The guidelines section of an RFP describes the parameters to be used in selecting the successful proposal.An RFP that includes information about time, budget, or other constraints related to the project helps readers determine whether to respond.The cover letter or memo that accompanies a proposal is also known as the Summary or the Overview.When an effective visual aid is used in a written report, written text is not necessary.Organization charts should be used only when they show the entire organization.A source note gives credit to the resource used for the illustration..Every visual aid should have a title that, along with the contents, makes the meaning clear.Which of the following report types is also known as a status report?You start planning a research study byWhat is a Gantt chart?The purpose section of a proposal should state theWhich of the following titles is best for an unsolicited proposal to an agency that funds community-based projects?The most important section of a proposal is theSlides or transparencies work well with groups of different sizes. Which one of the following statements is NOT true about their use for presentations.Which of the following is NOT true of titles of illustrations for business reports?Which of the following graphs does not begin with zero at the bottom, extreme left?Which visual aid is best to illustrate how the parts of a whole are distributed?"Communication climate" refers to the free flow of ideas within an organization.Relationships generally begin with cautious conversation.The closing to a conversation may be verbal, nonverbal, or both.Interpersonal communication encompasses the verbal and nonverbal skills used in one-to-one and small-group interactionsOpen, honest communication among group members is essential to effective teamwork.Once damaged, a relationship cannot be repaired.Writing teams face the same challenges as teams formed for other purposes.Never admit you’ve forgotten someone’s name; the conversation will help you remember who the person is.One-to-one oral communication is less valuable in business than is one-to-one written communication.Only those who play a role in reaching a group’s goals should be invited to a meeting.The greeting stage of a conversationA small group meeting participant spends most of his or her timeCreating and holding a mental image of the person with whom you are conversing by telephone willThe three most common communication styles areOn her way to an important Friday morning meeting, Shannon Gaydos observes one of the people she supervises speaking harshly to a customer. ShannonWhich of the following would NOT be a “safe” topic at a social event before an American Marketing Association meeting?The quality of thinking that emerges from small-group meetingsThe conflict resolution technique of compromise should be used whenWhich of the following web-assisted technologies allows you to store a presentation and watch it at a later time?The success of the listening process is jeopardized if one of the elements is omitted.Nonverbal cues provide information that can either add to or detract from a message.Good listening skills can improve productivity.Listening should occur more often than speaking.During remembering, a message receiver assigns meaning to stimuli.A person can speak at twice the rate that he or she can hear.Interpreting involves assigning meaning to both verbal and nonverbal cues.Hearing and listening are different terms for the same physical process.To avoid interrupting a speaker, a listener should distinguish between a mid-thought pause and the end of a comment.First impressions may result in frozen evaluations.Paraphrasing a speaker

Which of the following is NOT a mode commonly used to listen to messages? One shortcoming of the scanning mode of listening isThe type of note taking that most enhances your listening effectiveness isWhich of the following is NOT correct about nonverbal communication?Cues to meaning come from all BUT one of the following.Which of the following nonverbal behaviors is considered positive?Which of the following is the best example of a mental distraction?Which of the following is NOT a result of effective listening?In oral communication, what you say is more important than how you say it.While voice pitch can be used effectively for emphasis, voice volume refers simply to being heard by others.A monotone voice is one that has no variation in pitch, volume, and speed.Both speed and volume can be used to emphasize parts of your message.The tone with which a message is spoken can affect the way a receiver interprets that message.Presence refers to what a speaker says and how it is said.Purpose statements should be phrased in terms of the desired result or outcome.Although a lack of confidence on your part will cause you discomfort, it will not particularly bother your audience.Thorough preparation helps to build a speaker’s confidence.Making eye contact with your receiver(s) is one way to project confidence.Pitch refers to theImagery isThe best way to convey friendliness is toRebekah Anspach has just been assigned the task of making an oral presentation to the budget committee of the company she joined three months ago. ThWhich of the following is NOT a reason for mispronouncing a word?Which of the following is a disadvantage of an impromptu presentation?What organizational plan would be best for an oral presentation in which a person is being introduced to an audience?If you have prepared a packet of information to share with those attending your presentation, you shouldWhen introducing the people seated at a head table, an emcee shouldWhen working to create and maintain a favorable relationship with a receiver, a sender should:A receiver’s concerns and needs are considered in which element of audience analysis?Unlike journalistic or creative writing, business writing is:Citing receiver benefits in a message not only fosters a favorable relationship between the sender and the receiver but also demonstrates use of the you-vOffice politics may be positive or negative.When speakers use connotative words, they risk having the receiver infer a meaning different from what was intended.The two main types of communication are written and verbal.Serial communication may follow a horizontal path as well as a vertical path.When using sentence structure to give ideas emphasis, place the most important ideas in the dependent clauses. There is no place in business messages for weak words.Sentence unity comes from limiting content to one main idea.Which of the words below is most likely to be understood for a middle-level receiver ?Errors do not detract from the clarity of the message since the reader just needs the main idea.Which of the following is NOT a step in the proofreading process?The return address in a personal business letter consists of a writer's name, the writer's mailing address and the date.When a message extends to two or more pages,The purpose of a message must be decided before the direct plan can be implemented.Repeating the same idea in the opening and closing paragraphs of a direct plan message is redundantAndrea Swank is responding to a complaint from a customer who claimed he received poor service at her store. Which of the following statements represeWhich of the following is NOT a proper way to communicate a credit refusal?The composer of a negative message should analyze the situation before implementing the indirect plan.One way to de-emphasize the negative information is to place it in a dependent clause.The correct order of the three stages of collection messages isTo maintain an honest reputation, you should mention your product’s weaknesses to the customerWhich of the following is NOT a secondary data source?The standards for documenting information obtained from web sources are less rigid than the standards for documenting print secondary sources.Standardizing the format of a technical report makes it easy for readers to scan the document for the specific item(s) of interest to them.

Which of the following titles is best for an unsolicited proposal to an agency that funds community-based projects?Proposals are persuasive messages that have a high success-to-failure ratioAn RFP that includes information about time, budget, or other constraints related to the project helps readers determine whether to respond.Which of the following graphs does not begin with zero at the bottom, extreme left?A source note gives credit to the resource used for the illustration.The greeting stage of a conversationThe quality of thinking that emerges from small-group meetingsOn her way to an important Friday morning meeting, Shannon Gaydos observes one of the people she supervises speaking harshly to a customer. ShannonWriting teams face the same challenges as teams formed for other purposes.The second stage of conversation, the exchange, is delivered using the direct planOpen, honest communication among group members is essential to effective teamwork.In collaborative writing, the task of analyzing the receiver is done by the group."Communication climate" refers to the free flow of ideas within an organization.Which of the following is the best example of a mental distraction?Paraphrasing a speakerInterpreting involves assigning meaning to both verbal and nonverbal cues.An individual may be unaware that he or she is transmitting a nonverbal message.Pitch refers to theThe tone with which a message is spoken can affect the way a receiver interprets that message.In oral communication, what you say is more important than how you say it.Storytelling is used to inform, to stimulate imagination, and to build community.Communication is the exchange of messages through a system of symbols, resulting in shared meanings between sender and receiver.Messages rarely become distorted as they travel up the organizational chain; the problems occur frequently with downward communication.Employees are inclined to suppress bad news.There is no such thing as noncommunication. Paralanguage is not what you say but how you say it. Proxemics is the study of body language and its movements.We spend approximately 75 percent of our time listening and speaking.Successful managers use the grapevine to keep in touch.Communiation barriers between people include individual perceptions of reality.When speaking to someone who uses English as a second languge, talk down to the person.Most U.S. companies that do business abroad translate such items as advertisements, warranties, repair manuals, product labels and some other internaEthnocentricism is the inherent that one culture is superior to another culture.Listening and hearing are the same thing.Eye contact is not considered a desirable trait in almost all cultures.All gestures are considered a universal language.Culture dictates whom you may communicate with and your concept of status. An individual belongs to many subcultures.Cultures may vary in terms of stability, complexity, composition, and acceptance of outsiders.Theory X workers are viewed as motivated and responsible.The grapevine contains a mix of facts, assumptions and opinions.Business Communication is Important toWhat is NOT considered as the goal of business communication?Feedback is essential to confirm receiver understanding because the most important goal of business communication is that the receiver understanding tPunctuation and spelling errors may create barriers to understanding a spoken message.One of environment factors that can be barriers to effective communication is odor.Define two principles of choosing wordsWhat is ONE of the principles of forming paragraphs?Which one creates a vivid image in the receiver's mind?Which principle is NOT effective for communicative development?In business messages, a fragment cannot be used to express a complete thought because it has no subject or verb.What are two advantages of written messages?Proofreading only occurs during revising and editing.One of the disadvantages of written messages is

Vocabulary level doesn't refer to the level of difficulty of the words and communications of words in messages.Which is NOT a standard part of a message?Which of the following statements about the Reference Initials is INCORRECT ?Which one is often used when a letter is addressed to a company rather than an individual when the gender of the receiver is unknown?The content of salutation depends onE-mail software uses message composition templates.Define two guidelines for a direct planWhich of the following is NOT a correct guideline for using the direct plan?The sales appeal can be effective in many positive and neutral messages, and it is appropriate in all of them.A message that expresses the writer's need for information or desire for action isThe plan for claim messages can NOT be adapted easily from the direct plan used for positive and neutral information.Define two points of an indirect planWhich two of the following statements about Negative Information section of the negative message are INCORRECT ?The friendly close moves the receiver's mind away from the negative information and provides an opportunity to build goodwill.The second part of the indirect plan in negative messages isIn negative messages, the good constructive follow-up suggests an alternative solution or additional explanation.Which TWO of the following can be a Persuasive Message?What are two goals of the Collection Messages ? A persuasive message isIn a persuasive message, a message that attempts to persuade the receiver to take an action proposed by the sender isLetters, brochures, leaflets, catalogs, radio and television commercials and bill boards are NOT forms of sales messages.Which one is NOT a factor of a formal report?All references which are used as sources of information in the research are presented in the :In business research, surveys is one of primary sources of informatiob.A progress report is used to inform readers about the status of a particular project.Progress is NOT one of the three most common informal reports.The most important section of a proposal is theThe proposal that is honest, factual, realistic and objective is one of the qualities of a successful propposal.A special type of proposal that designed to persuade finacial institution or a private party to invest money to support a particular venture isA proposal is a persuasive message in which a writer analyzes a problem and recommends a solution.Pie charts are used forThe three types of charts commonly used in business reports areA drawing may be the least effective means of communicating a complicated idea or procedure.Hanadouts can present an outline or illustrate major points from the presentation.Define two Interpersonal Communication ComponentsUsing assretive communication is usually very productive because the goal is to meet the needs of all parties to the highest degree possible.Which one is one of the keys for successful telephone communication?We don't need to learn to deliver the constructive feedback effectively without fear of a negative reponse or reprisal.Define two features of the nature of hearing?Effective listening is a learned skill, hard work and requried effort.In the listening process, the element that eliminates unwanted stimuli whether they are external or internal isWhich one can change the meaning of a verbal message whether intentional or unintentional?What is not advisable to have an effective voice?What are guidelines to develop an effective level of the confidence?You can make your presentation style interesting and hold the attention of your audience by using the unwanted pitch.The presentation that is given with little or no preparation isOne of the keys for preparing an effective oral presentation is to

meaning phoneticTTTFTFTFFTtransactionalchoose positive words.vertical communication.InformalInterestsAttitudesTo get the service you need and the respect you deserve, bank with River City Bank. idiomTTFTTFTFFTenclosed herewithtie-in sentenceindirect, written message.Read the material to a colleague bottom to top.This organizational plan is used for good news messages.abbreviating the word will create a balanced display.Dear Customer Service Representative:BR:mcsimplified format.FFTTTTTTTTA memo announcing that the company day care center will be closed for five weeks during remodeling. placing the main idea early in the message attracts the reader’s attention. asks relevant questions and assures the reader responses will be kept confidential.come immediately after the logical explanation.stresses receiver interests and benefits. And relates to the opening buffer

respond favorably to the words you chose for the logical explanation .

Form memoGoals, values, and needsI would like you to apply for the financial analyst position that is open in our department.Your company recently purchased 15 laptop computers for executives who travel frequently. After two weeks of use, four of the executives indicated that the batteries do not hold a charge for more than an hour.FTTFTFFFTTProgressstating the problemA time schedulereason for and the nature of the proposal.The Green Thumb Project: Teaching Inner-City Youth about GardeningsolutionType should be in uppercase letters to be easily read.For APA and traditional styles, titles are placed under a graph.Positive-negative bar graphPie chartFTTTTFTFFTprovides information about your relationship with the receiverlistening.help you keep the conversation focused on the other person.passive, aggressive, and assertive.stress the benefits the receiver will gain by modifying his/her behaviorA local politician who was forced out of office for taking bribesis usually higher than one person can achieve alone.some areas of agreement exist.Web cachingTTTTFFTFTTmakes him or her feel not only heard but also understood

Careful listeningyour mind may wander.keyword.All managers view punctuality as being important.Arrangement of the room in which the message is deliveredLeaning toward the person with whom you are conversingThinking of a meeting at which you will be speaking in an hourUnderstandingFFTTTFTFTThighness or lowness of your voice.a way of dealing with stage fright.smile.determine the purpose of the presentation.The speaker talks too fast and doesn’t take care to verify that he or she is saying the word correctly.Increase use of verbal fillersDirect or indirecttell the audience early in the presentation that the materials will be available following the presentation.move from his/her far right to center, then far left to center.choose positive wordsIntereststransactionalTTTFTFFTenjoymentFRead the material to a colleague bottom to topFkey the receiver's name, the page number, and the date starting one inch from the top edge of the paper.TFUse the enclosed coupon on our next visit to Swanks, where customer satisfaction is our goal.Form memoTTreminder, appeal, warningFAccounts receivable recordsFT

The Green Thumb Project: Teaching Inner-City Youth about GardeningFTPositive-negative bar graphTprovides information about your relationship with the receiveris usually higher than one person can achieve alonestress the benefits the receiver will gain by modifying his/her behavior.TFTTFThinking of a meeting at which you will be speaking in an hourmakes him or her feel not only heard but also understood.TThighness or lowness of your voiceTFTTFTTTFTTTFTTFFFTTTFTAdvance in your career and Enhance your self-esteemReceiver sympathyTFTChoose understandable words and Choose strong wordsOrganize paragraphs logicallystrong wordslong sentencesFMay be reread and studied and May have legal valueFbeing viewed as being more formal

FOutside addressJust show only the person who signs the letterThe simplified format the first line of the inside addressTConsider using a sales appeal and Open with the positive or neutral informationAlways using a sales appealFa requestFReceiver expects positive response and The message may be upsetting or disappointing to the receiver Present an apology and The negative information comes before the logical explanation Tthe local explanationTA request for action when you believe the receiver may be unaware, disinterested, or unwilling and A communication to try to change the opinion of a receiver To retain goodwill with the customer and To collect the money duea request for action when you believe the receiver may be unaware, disinterested or unwillingrecommendationFAre written in the first personBibliography TTFsolutionTa business planTrelationships of parts to a wholepie charts, organization charts, flowchartsFTVerbal and nonverbal interactions and Soft skills—personal qualitiesTbeing businesslikeFa passive activity and a physiological processTfilteringbody languageFind your natural pitch and speak with a pitch higher or lower than thatCareful preparation and Keep the emphasis on your listeners and use the you viewpointFimpromptuanalyze the audience

sample

To get the service you need and the respect you deserve, bank with River City Bank.

A memo announcing that the company day care center will be closed for five weeks during remodeling.

asks relevant questions and assures the reader responses will be kept confidential.

I would like you to apply for the financial analyst position that is open in our department.Your company recently purchased 15 laptop computers for executives who travel frequently. After two weeks of use, four of the executives indicated that the batteries do not hold a charge for more than an hour.

The speaker talks too fast and doesn’t take care to verify that he or she is saying the word correctly.

tell the audience early in the presentation that the materials will be available following the presentation.

key the receiver's name, the page number, and the date starting one inch from the top edge of the paper.

Use the enclosed coupon on our next visit to Swanks, where customer satisfaction is our goal.

Consider using a sales appeal and Open with the positive or neutral information

Receiver expects positive response and The message may be upsetting or disappointing to the receiver Present an apology and The negative information comes before the logical explanation

A request for action when you believe the receiver may be unaware, disinterested, or unwilling and A communication to try to change the opinion of a receiver

a request for action when you believe the receiver may be unaware, disinterested or unwilling

Careful preparation and Keep the emphasis on your listeners and use the you viewpoint

Your company recently purchased 15 laptop computers for executives who travel frequently. After two weeks of use, four of the executives indicated that the batteries do not hold a charge for more than an hour.

wordchoice mom

freemiumfunemployed

deleb 

meaningphụ nữ quyết định không chồng mà có connghĩa là một người nổi tiếng đã qua đờimô hình kinh doanh, trong đó những dịch vụ cơ bản được cung cấp miễn phíngười tận dụng khoảng thời gian mới mất việc để tiêu khiển hoặc thực hiện các mục tiêu khác

phonetic sample

wordfreemiumfunemployed

meaningmô hình kinh doanh, trong đó những dịch vụ cơ bản được cung cấp miễn phíngười tận dụng khoảng thời gian mới mất việc để tiêu khiển hoặc thực hiện các mục tiêu khác

phonetic sample