College of Technology Program Assessment AY 10-11

BEST PRACTICES

Introduction Tammi Miller

Assessment Update Barbara Wheeling

Assessment Process Elizabeth Fullon

Introduction Programs 25Assessment meetings w/ faculty 38Learning objectives reviewed or rewritten 114Completed assessment plans 20Completed assessment reports 12Completed annual reports 13

Assessment Process

Learning Outcomes Bruce Brumley Craig

McKenzieInstruments/Projects Tim Urbaniak

Bob BlackwellReporting Richard PierceEmployer Forum Janet MullaneyEmployer Survey Kat PfauAlumni Survey Mick Ender

College of Technology General Computer Technology

Bruce Brumley & Craig McKenzie

LEARNING OUTCOMES – Associates Degree in Computer Desktop/Network SupportDepartment: Industry and Computer

Upon successful completion of this program a student will be able to:1. Demonstrate understanding of career paths, entry-level positions, and advancement in the information technology and computer user support field.2. Apply customer service and end-user support principles, including communication skills, etiquette, and courtesy when dealing with end-users and individuals lacking a technical background. Students will demonstrate methods for dealing with users who are angry, upset, or abusive. Students will demonstrate the ability to communicate effectively with clients, verbally and in writing.3. Demonstrate competency troubleshooting and solving computer hardware, software and Operating System problems by using troubleshooting strategies and techniques, diagnostic hardware & software, system documentation, and on-line documentation to resolve basic hardware, software, and operating system problems.4. Demonstrate competency setting up LAN networks, and troubleshooting and solving network problems by using troubleshooting strategies and techniques, diagnostic hardware & software, system documentation, and on-line documentation to resolve basic network problems.5. Demonstrate the ability to describe the purposes and functions of server and client operating systems.6. Demonstrate the ability to differentiate between client/server and peer-to-peer networks and will be able to describe environments where each is appropriate.7. Demonstrate proficiency in utilizing, integrating, and troubleshooting business-oriented computer software programs such as Microsoft Word, Excel, Access and PowerPoint. 8. Demonstrate the ability to use appropriate tools to assist with administering and troubleshooting computers, media, and devices on a network.

LEARNING OUTCOMES – Associates Degree in Computer Desktop/Network Support

Department: Industry and ComputerUpon successful completion of this program a student will be able to:1. Create and present a helpdesk environment from conception to development2. Troubleshoot and repair computer hardware.3. Set up operating systems and troubleshoot software. 4. Set up and document small and home networks using troubleshooting skills. 5. Use business-oriented computer software programs such as Microsoft Word, Excel, Access and PowerPoint. 6. Use appropriate tools to administer and troubleshoot computers.

LEARNING OUTCOMES – Associates Degree in Computer Systems and Associates Degree/Certificate in Networking Technology

Department: Industry and ComputerUpon successful completion of this program a student will be able to:1. Demonstrate understanding of career paths, entry-level positions, and advancement in the information technology and computer network support field.2. Demonstrate competency troubleshooting and solving computer hardware, software and Operating System problems by using troubleshooting strategies and techniques, diagnostic hardware & software, system documentation, and on-line documentation to resolve basic hardware, software, and operating system problems.3. Demonstrate competency setting up LAN networks, and troubleshooting and solving network problems by using troubleshooting strategies and techniques, diagnostic hardware & software, system documentation, and on-line documentation to resolve basic network problems.4. Demonstrate competency setting up WAN networks, and troubleshooting and solving network problems by using troubleshooting strategies and techniques, diagnostic hardware & software, system documentation, and on-line documentation to resolve network problems.

LEARNING OUTCOMES – Associates Degree in Computer Systems and Associates Degree/Certificate in Networking

Technology Department: Industry and Computer

Upon successful completion of this program a student will be able to:1. Troubleshoot and repair computer hardware.2. Set up operating systems and troubleshoot software. 3. Set up and document LAN networks using troubleshooting skills. 4. Set up and document WAN networks using troubleshooting skills.5. Set up and document secure networks

LEARNING OUTCOMES – Associates Degree in Computer Programming

Department: Industry and Computer

Upon successful completion of this program a student will be able to:1. Design, create, edit, deploy and administer dynamic web sites 2. Design, create, edit, and deploy Java applications 3. Design, create, edit, and deploy Visual Basic .NET applications4. Design, create, edit, deploy and administer databases5. Administer and maintain Microsoft and Linux Operating Systems6. Analyze, design, document, and test computer applications and systems solutions

LEARNING OUTCOMES – Associates Degree in Computer Programming and Application Development

Department: Industry and Computer

Upon successful completion of this program a student will be able to:1. Design, create, edit, deploy and administer dynamic web sites 2. Design, create, edit, deploy and administer databases3. Analyze, design and document from conception to development of a final application4. Test computer applications and systems solutions

College of Technology General Education Assessment

Richard Pierce

COT General Education

• 3 main areas in COT General Education Department– Mathematics– Writing– Communications (Human Relations)

Mathematics Assessment

• External– Meeting with EVERY program over 3 year rotation

to discuss where math is applied– Report to main campus’ data base for General

Education courses• Internal– Pre and Post test

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AY 09-10 Score Changes

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AY 09-10 Increase

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AY 10-11 Score Changes

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AY 10-11 Increase

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Writing Assessment

• External– Meeting with EVERY program over 3 year rotation

to discuss where writing is applied– Report to main campus’ data base for General

Education courses• Internal– Pre and Post writing samples

Communications Assessment

• External– Meeting with EVERY program over 3 year rotation

to discuss where human relations is applied– Report to main campus’ data base for General

Education courses• Internal– Pre and Post questions in Human Relations (COMT

109)

Listen

ing

Profes

sional P

resen

ce

Pos. Politi

cal Sk

ills

Customer

Servi

ce

Diversi

ty Sen

sitivit

y

Motivational S

kills

Self-K

nowledge

Ethics

Conflict Reso

lution

Teamwork

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Fall 2008Spring 2009Fall 2009Spring 2010Fall 2010

Internal Communications Assessment

External Communications Assessment

• History• Working on new process– Julie McDade will contact you to evaluate several

random graduates from your program in following areas:• Ethical behavior• Customer Service• Team Work• Conflict Resolution

General Education Assessment

• Little extra work for strong gain– Gen Ed is not for students to “get out of the way!”– We adjust our instruction for your benefit.

• Opening avenues for discussion• Remember other programs and faculty are a

great resource

College of TechnologyProgram Assessment AY 2010-11

Assessment Deadlines AY 11-12Individual Meetings with Faculty: September 21, 2011 through October 28, 2011Updated Assessment Plan for AY 11-12: Due Friday, December 2, 2011Individual Meetings with Faculty: January 2012 through April 2012Assessment Reports: Due Wednesday, May 2, 2012