college mentoring for access and persistence professional development workshop
TRANSCRIPT
College Mentoring for Access and Persistence
Professional Development Workshop
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Agenda
► Business Basics► 3 Steps to Success: Greetings, Elevator
Pitches and Conversations► The Handshake► Making Connections► Dress for Success
► Global Etiquette and Awareness► What is Etiquette?► Global Etiquette ► Media Etiquette
► Email Education► Resume Speed Dating ► Mock Interviews► Virtual Marketing
► Media► Conversation ► Meals
► Putting it all together: Networking Reception
Business Basics3 Steps to Success: Greetings, Elevator Pitches and Conversations
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Handshakes
► DOs:► Solid grip► Shake firmly, once or twice► Observe (if they are disabled
or injured, how are other people greeting them?)
► Make eye contact► PRACTICE!
► DON’Ts:► The bone-crusher► The two-hander► The slippery fish► The half hug/kiss/head bump
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Making Connections
► DOs:► Introduce yourself, use your
“elevator pitch”► Use your personality/have a positive
attitude► Sit with people you do not know!► Take notes, follow up with emails
and questions► DON’Ts:
► Engage in sensitive topics (politics, religion, sexuality)
► Talk negatively, or gossip ► (i.e. instead of “I don’t like...”, try, “I
prefer...”)
► Spend too much time with one person
► Just shake hands/be shy► Activity: Elevator Pitch
Elevator Pitch Activity
Global Etiquette and Awareness
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What is “office etiquette”?
Definition: The code of ethical behavior in a professional practice or the socially acceptable actions among members of a profession in their dealings with each other
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Quick Etiquette: Workplace
► Always be conservative (with dress, language, rules)► Dress and act for the job you want. Want to be a manager? Act like
one by managing your time effectively and being organized► If you’re unsure about the rules, ask or observe and follow (greetings,
schedules)► Language and posture
► All emails, calls and interactions should be professional. Check written work for spelling errors, clarity and formatting
► Ask for help and permission if you are unsure ► Reebok Office Etiquette Commercial
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Quick Etiquette: Conversation
► During conversation► Remember to use names, it will help you memorize them► Maintain eye contact (comfortably)► Are you engaged in the conversation?
► Listen► Ask questions► Show interest and enthusiasm► Pause to let others speak
► Following up► Ask for a business card
► Makes notes on the back after your conversation so that you can include topics in your follow up email
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Global Etiquette
► Acknowledge that different people will have different customs, perspectives and ways of thinking.
► Realize that while you may not be in an unfamiliar environment, your counter person may be.
► Adapt. Be flexible and understanding. Know how to listen, even when you don’t agree.
► What resources can you use?
Global Etiquette Activity
Email EducationCreating an appropriate email address for business communications
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What does your email address say about you?
Because it is used to identify you, your email address is often seen as a representation of your virtual self.
► Does your address contain your first and last name? (initials to save space is okay)
► Does it identify you?► Have you set up a standard
electronic signature?
Email Education ActivityCreating an appropriate email address for business communications
Resume Speed DatingMastering the technicalities of resume building
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Resumes
► DO: 10-12 point font depending on length
► DO: Use a simple, standard font► DO: Use strong verbs and
numerical measurements in descriptions
► DON’T: Use a lot of colors or overuse italics
► DON’T: Include pictures► DON’T: Lie, embellish, stretch,
add, fluff, fudge or add anything deceiving to a resume. It can come out during the interview or even worse – on the job.
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What should your resume look like?
► Overview: Write a 3 sentence mini biography about yourself. Highlight your strongest features
► Education: After the heading, lead with educational information. The name of your high school and its address will go here. Follow that with your GPA and, if you know it, your class rank
► Work Experience: If you have any work experience – internships, apprenticeships – provide a bulleted description of each after the heading
► Volunteer Experience: List and describe any volunteer initiatives that you have been a part of
► Extracurricular Activities: Any clubs, programs, community service organizations or sports you were a part of during high school will fall under this list, but try to limit the list to 8 entries
► Skills: If you are proficient in advanced computer programs or fluent in multiple languages, list those skills
► Awards: Don't limit yourself here. This section can be a laundry list (though you should explain any awards that don’t have obvious titles). Remember that even accomplishments for which you never received a trophy, medal or certificate for fit into this category
Resume Speed Dating Activity
Mock InterviewPutting your revamped resume and etiquette skills to work
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Interviews
► Be Polite► Know Your Schedule
► When can you start working?► Which hours/days will you be
available?
► Be on Time ► Get there early!
► Go on Your Own► You can arrive with support, but
interview alone
► Send a Thank You Note► In the following days, take time to
email or mail a thank you letter to your interviewer
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Dress for Success
Women's Interview Attire:
► Solid color, conservative suit ► Coordinated blouse ► Closed toed shoes ► Limited, matching jewelry ► Neat, professional hairstyle, kept
away from face► Hosiery?► Minimal make-up & perfume ► Clean, conservative nails► Portfolio or briefcase
Men’s Interview Attire:
► Solid color, conservative suit ► White or earth toned, long sleeve
shirt and tie ► Black or dark blue socks► Professional shoes that match your
belt!► Very limited jewelry, avoid color► Neat, professional hairstyle ► Minimal cologne& aftershave ► Neatly trimmed nails ► Portfolio or briefcase
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Mock Interview Questions
► How has school prepared you for working at our company?
► Why should we hire you? ► How would you describe your ability to work as a team
member? ► What has been your most rewarding accomplishment?► Tell me about a major problem you recently handled.► Have you ever had difficulty with a supervisor or teacher?
How did you handle it? ► What do you feel your greatest strengths are?
Mock Interview Activity
Virtual MarketingHow online profiles, photos and voicemails represent you
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Media EtiquetteThe importance of positive personal branding
► Social Media (Facebook, Twitter, Instagram)► When it comes to social media, if it doesn’t help you, it’s probably
hurting you. Consider your online profiles. Would you be PROUD to show your them to an interviewer?► Pictures (tags), status, jokes, groups, tweets and screen names► Delete old, inactive profiles (who knows what’s on there)
► Are you utilizing professional sites? (join Linked In)
► Email► Does your email address contain your first and last name? Does
it identify you?► Have you set up a standard electronic signature?
► Are your voicemail greeting and ringtone appropriate?
Virtual Marketing Activity
Networking ReceptionPreparing for the meet and greet
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Quick Etiquette: Meals
► Before:► It may appropriate to stand behind
chairs at dinner until everyone has found a place to sit (observe)
► Greet peers and introduce yourself (it is not about the food!)
► Order a meal in a similar price range with the seniors
► Avoid messy and hard to eat foods. (i.e. long spaghetti)
► During:► Place your napkin on your lap► Take small bites so that you are
always prepared to answer any questions asked of you
► After:► Thank seniors for meal► Light clean up of space? (observe)
Networking Reception Activity
Review
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Review questionsRemember, sometimes there is more than one answer
1. If you are not sure what to wear to an interview you should…a) Call/email ahead and ask
b) Research company policies online
c) Dress on the conservative side
d) Wear what you had planned, and apologize on arrival
e) Call to cancel
2. What shouldn’t you bring into an interview?a) Questions
b) A resume
c) Your parents
d) Perfume
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Review questions (continued)
3. What should always match?a) Men’s ties and shoes
b) Men’s shoes and belts
c) Women’s blazer and purse
d) Women’s jewelry
4. What is REQUIRED for a business professional?a) Men’s complete suit
b) Men’s polo shirt
c) Men’s tie
d) Women’s close toed shoes
e) Women’s cardigan
f) Women’s suit skirt or trouser set.
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Review questions (continued)
5. While reading the menu at a social or interview dinner, you should be…
a) Listening to what the seniors are ordering and their food price range/amount
b) Considering which foods will be easy to eat while talking
c) Thinking of excuses to order two entrees
d) Avoiding garlic and other smelly foods
6. You meet someone you want to keep in contact with:a) Ask for their home address so you can mail a letter
b) Request a business card and add notes/questions to ask them about
c) Send them an email thanking them for a great conversation using the notes on the back of their business card
d) Step on their foot and use it as a reason to take them shopping
Wrap-up