collaborative knowledge platform ckp some key slides

Collaborative Knowledge Platform CKP

An initiative to facilitate in a structured way the knowledge creation, dissemination and exploitation in Network Innovation Projects.

WijmanCoaching, May 2010

In cooperation with Acanthis Document Solutions.

We identified some issues that call for a collaborative knowledge platform,

Consensus on Business & Project objectives between partners in the network?

Governance in place to ensure achieving agreed objectives ?

Cultural barriers, routines and value system differences between partners addressed?

Competencies and resources needed identified, secured and used?

Active participation and contribution by all?

Quality communication and teamwork in place and reinforced?

Know-how captured and accessible in a structured way?

IP issues identified and appropriately managed?

2Collaborative Knowledge Platform: some key slides© WijmanCoaching

Stable Dynamic

Sim

ple

Com

plex

Kno

wle

dge

Requ

irem

ents

Hierarchical

Entrepreneurial

Networked Innovation

when enterprises (MNC/SME) move towards less formal innovation networks.

3Collaborative Knowledge Platform: some key slides

Adapted from BT

© WijmanCoaching

Network projects often involve bigger OEM’s and smaller entrepreneurial companies

But then, what is Knowledge and Knowledge Management …

Knowledge is…….

The capacity to act in a context

Knowledge Management ….

Is the process of creating, disseminating and exploiting (re-using) knowledge to enhance business performance.

It is a combination of process, people, content and technology.

Capturing, sharing and exploiting valuable explicit AND tacit knowledge, ideas and practices in the service of our customers and employees to achieve our goals and competitive edge.

Collaborative Knowledge Platform: some key slides 4© WijmanCoaching

Collaborative Knowledge Platform: some key slides 5

Data Information Knowledge

“1840KL0617” “The KLM flightleaves Detroit

at 18.40”

“That’s not a good flight; often busy

and delayed”

Relationships and trust are required for knowledge transfer and re-use

… and what’s different about knowledge?

© WijmanCoaching

Individual

Team

Organization

Explicit• Team Procedures• Functional know how

Tacit• Team norms • Team customs

Explicit• Strategies• Methodologies• Patents• Products/servicesTacit• Management style• Core competencies• Values and culture

Explicit• Publications

Tacit• Skills and ideas• Experiences• Relationships • Beliefs and values

Examples

Keep in mind that knowledge originates in individuals, and is embodied in teams and organizations …


adapted from PwC

Knowledge Creation

Knowledge Dissemination

Share

Knowledge Exploitation

Apply (use & re-use)

Stra

tegy

Organisational Enablers

Culture and Process Enablers

Technology Enablers

Leadership and Competency

Knowledge Review

… and follows the logic of the Knowledge Value Chain.


To support managing knowledge, we developed a Collaborative Knowledge Platform …

Knowledge Map (often based on an Object Model) The network is treated as ONE organizational entity; a structured and modular description of

the innovation process/planning milestones is used as the leading (meta) principle to coordinate cross organizational/-functional activities in the network.

Network participants agree on content definitions of knowledge objects, topics and subtopics etc. and the linkage structure as a basis for building the Platform and workflow.

Following business/project objectives and aligned interests of network partners (governance) responsibilities for knowledge objects, topics etc. are allocated.

Based on the Knowledge Map a Portal Architecture is designed that: Supports the capture and sharing of all kind of information and interfaces with most IT

application add-ons.

Fits with the daily work-environment and routine of the knowledge workers.

Allows for incorporating Web 2.0/social media to support capture of tacit knowledge, and to drive team cohesion and social network in the project.


… based on a Knowledge Map, often using an Object Model, …


… with defined Knowledge Objects …


… in a Collaborative Platform Workspace …



... which allows filing of all file formats, ...

AutoCad example (DWG)

© WijmanCoaching


... and can be shown in an online viewer, where ...

Also photos, scans, MS-Office files, e-mail etc. etc.

© WijmanCoaching

In summary, the key features of the Collaborative Knowledge Platform …

Starts from defined knowledge objects and their linkages to share knowledge in the network project.

Roles and responsibilities are based on governance & competencies, and defined to add value to

knowledge objects to achieve objectives.

A horizontal approach based on “social innovation” principles.

A tool to manage and secure knowledge increase.

Secure access and structured storage/sharing and collaboration (workflow) of knowledge & documents

between partners; IP rights identified and embedded in the platform.

“In-line” communicating progress and results in the network.

Synchronize and link knowledge and activities of all players, incl. SmartTabs and TagClouds.

Supports teamwork, decision making and addresses cultural aspects of network projects.

A robust knowledge management application customized to a typical setting.

Lab notes completed by knowledge workers using digital pen/paper can automatically be stored.


Leverage

Learn

InnovateNew Products

& Services

Step-Change in Productivity

Faster & Better Decisions

Collaborate

Integrate

Lost opportunity

Conflict

Delay

Idle Assets

Reinvention

… support the Business Case: the cost of poor Knowledge Management,


Adapted from BT

Accelerate the transfer and use of existingknow-how across teams and partners

Learn and apply knowledge faster than thecompetition … time-to-market

Quickly access and build on the experience of others to fuel innovation and engineeringNew

Products & Services

Step-Change in Productivity

Faster & Better Decisions

… and more importantly… how fast can we re-use what we know?


Adapted from BT

When interested, our proposition is …

A focused approach for network innovation projects to enhance effectiveness, efficiencyand the quality of the collaboration of network partners.

Sing from one hymn sheet

Aligning the interests of the partners in the project to effectively achieve objectives

Manage knowledge

Facilitating structured knowledge capture and exchange to work effectively and efficiently observing the degrees of creative freedom and protecting (IP) interests.

Ensure a strong cross organizational team approach

Reinforcing “self organization” to address Cultural Requirements with quality communication and interaction.

A customized “Collaborative Knowledge Platform” (CKP) will support this.

WijmanCoaching partnered with Acanthis Document Solutions to ensure a comprehensive,focused and customized solution.


… and we follow a 4-phase approach …

Design Portal Architecture

Platform Implementation &

Maintenance

Parallel synchronized

Address management and governance

Develop a knowledgemanagement strategy &

implementation plan Facilitatecommunication and

teamworksocial network

Based on “self-organization” and embedded in the workflow, we develop and implement a content-driven Collaborative Knowledge Platform and a team-driven Social Network.


Build a collaborativeenvironment

Workshops with network participants

Baseline assessment and gap analysis

Address burners first

Network alliance workshop

… to deliver:

Aligned interests of the network partnersand secured in an agreed governance structure.

Pragmatic yet adequate knowledge strategy & implementation planready to deploy; conditions for successful adoption addressed.

Validated, customized and fully operational Collaborative Knowledge Platformsupported by information management for knowledge storage and workflow. SaaS agreement concluded and people trained.

Cross organization/-function teamwork establishedsupported by a social network


collaborative knowledge platform ckp some key slides

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