coin accessed through bluezone training new webcoin system for ecci
TRANSCRIPT
COIN accessed through Bluezone Training
New WebCOIN System for ECCI
CHRYSLER GROUP LLC
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Instructions for using Blue Zone to access COIN
1. Copy URL and Login to Dashboard Anywhere https://dashboard.chrysler.com
2. Go to the Workplace tab, and select Services.
3. Scroll down until you see the Remote Access header on the left, and then select TN3270 Mainframe Access.
4. The following screen should appear:
5. Press the submit button.The machine will attempt to download
and copy some ActiveX files.
CHRYSLER GROUP LLC
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Instructions for using Blue Zone to access COIN cont.
6. Click on Run.
User id: {Your Chrysler TID} Example: T1234AB
Password: {Your LDAP password} (Agent Workbench password)
7. Login to the system with the following credentials:
CHRYSLER GROUP LLC
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8. Type in hpcics5 for the system, and then press Enter.
9. Then at the next screen type srma, and press Enter.
Instructions for using Blue Zone to access COIN cont.
CHRYSLER GROUP LLC
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10. You should now be logged into COIN.
Instructions for using Blue Zone to access COIN cont.
CHRYSLER GROUP LLC
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COIN Menu Option 1VIN Lookup
11. You should choose Option 1 and type in last 8 numbers of
customer/owners VIN
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COIN Menu Option 2Name Lookup
10. You should now be logged into COIN.
12. You should choose Option 2 and type in customer/owner
last name, and zip code or first and last name
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COIN Menu Option 3Phone Lookup
13. You should choose Option 3 and type in customer/owners
phone number
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COIN Menu Option 4Change Ownership
14. You should choose Option 4 and type in customer/owners name,
address, zip code, phone number and any opt out preferences they request
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COIN Menu Option 5Ownership History
15. You should choose Option 5 and type customer/owners ID number to
review the number of vehicles purchased
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COIN Menu Option 6Household Lookup
16. You should choose Option 5 and type customer/owners ID number to
review the number of vehicles purchased within one household
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Coin Menu Option 7Correction and Change of Address
17. You should choose Option 7 and type in last 8 numbers of
customer/owners VIN to make the requested changes
CHRYSLER GROUP LLCActivity
Purpose
The purpose of this activity is to practice navigating the system to make changes.
Directions
Read each scenario and identify the steps required to complete the request.
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CHRYSLER GROUP LLCScenarios for Activity
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Scenario #1-Customer/Owner calls to give their new address and phone number
Search for customer/owner information using: 12456 Main St., Royal Oak, MI 48075 and 517-234-5555
Scenario #2-Customer/Owner calls to give their new name and new address
Search for customer/owner information using : Bob Frapples and 25456 Walnut Drive, Toledo, OH 40521
Scenario #3-Customer/Owner calls to ask for assistance with a repair
Determine owner loyalty using VIN:WR808107/PH634494
Scenario #4-Customer/Owner calls to inform Chrysler they have sold their vehicle.
Transfer ownership of the vehicle using VIN:CH182629/LR716832
Scenario #5-Customer/Owner calls and their information is not in the system/not updated
Add the customer using VIN: 8S556815
Questions