coe2010 razorleaf enovia smarteam deployment at as&e
DESCRIPTION
AS&E struggled initially with their ENOVIA SmarTeam deployment, but ultimately got the system up and running in production, winning over a number of skeptical users in the process. View this presentation to learn what made the difference for them.TRANSCRIPT
ENOVIA SmarTeam Deployment at AS&E
Maureen Murphy - AS&E
Jonathan Scott - Razorleaf
Agenda
• Introductions• Message• History of PLM at AS&E• AS&E’s PLM objectives• Problems & Solutions• Future of PLM at AS&E• Summary• Q&A
American Science & Engineering
• 400 employees in Billerica, MA + worldwide• Founded in 1958• Specialty: Backscatter X-Ray Equipment• Fame: SmartCheck• Customers:
• TSA• DHS• NATO• Confidential
• US Customs• UK Customs• US DNDO
• USN• USAF• USMC
Backscatter Technology
Backscatter Technology
SmartCheck
SmartCheck
AS&E – Engineering Services Group
• Maureen Murphy• Engineering Services Manager• Deep background in CM
• Bill Abely• CAD Services Manager• Focused on methodology & practices for mechanical design
• Raul Rosa• Principal Business Systems Analyst• CAD and CAD integration specialist, mechanical design focus
• Laura Murphy• Business Systems Analyst• Combined IT/business perspective for non-engineering users
Razorleaf
• Consulting & Services Provider (not reseller)• ENOVIA SmarTeam Experts• North America
• Jonathan Scott• Mechanical Engineer from Nuclear Industry• PLM Consultant for ~10 years• BOM / CM Expert• Williamsburg, VA
Today’s Message
Message
• Never a shortage of technical issues
• AS&E’s biggest issues weren’t technical
• Culture change is hard
PLM History at AS&E: pre-2004
CAD PDM ERP
1980’s - - Legacy
1990’s AutoCAD - Fourth Shift
Late 1990’s
Inventor + AutoCAD
network Fourth Shift
1998 SolidWorks network Fourth Shift
2001 SolidWorks PDMWorks Fourth Shift
2004 SolidWorks SmarTeam Fourth Shift
PLM History at AS&E: post-2004
• Struggled to deploy ENOVIA SmarTeam (2004-2007)
• ENOVIA SmarTeam in production (2007)
• Replaced Fourth Shift with Oracle Apps (2007-2008)
• Redeployed ENOVIA SmarTeam on PLMDB (2008)
• Light SmarTeam – Oracle integration in place (2008)
• Added Sequence for MES (2008)
• Added 3DVIA Comp. for manufacturing content (2009)
PLM Objectives
• Engineering data management
• Multi-disciplinary BOM management
• Automated CM (configuration management)
• Integration with ERP & MES
• Regulatory compliance (ITAR / EAR)
• Move to MBD (away from drawings)
• Supply/design chain management
• Program management
Problems & Solutions
• Partner Skills• Partner Experience• Sponsorship• Training• Data Load
Impact Poor User Adoption
Problems & Solutions: Partner Skills
• Original partner got out of ENOVIA SmarTeam; services subcontracted to second partner“No we don’t sell it anymore, but we can run your project.”
• Second partner brought inexperienced resources“What is SolidWorks, is it like CATIA?”
• Second partner brought training challenges“I may not speak your language well, but let’s start training.”“I may not know this software module, but let’s start training.”
Problems & Solutions: Partner Skills
• Original partner got out of ENOVIA SmarTeam; services subcontracted to second partner“No we don’t sell it anymore, but we can run your project.”
• Second partner brought inexperienced resources“What is SolidWorks, is it like CATIA?”
• Second partner brought training challenges“I may not speak your language well, but let’s start training.”“I may not know this software module, but let’s start training.”
• Solution: Engaged Razorleaf in early 2006• Advice: Select partners carefully
Problems & Solutions: Partner Experience
• Followed user demands, against best practices“Sure, name your files however you like, its no big deal.”“So what if its so complicated no one knows how to search?”
• Default settings from installation, unaware of impact“We didn’t know what we didn’t know.”
Problems & Solutions: Partner Experience
• Followed user demands, against best practices“Sure, name your files however you like, its no big deal.”“So what if its so complicated no one knows how to search?”
• Default settings from installation, unaware of impact“We didn’t know what we didn’t know.”
• Solution 1: Changed SmarTeam configuration• Solution 2: Redeployed PLMDB• Advice: Select partners carefully
Problems & Solutions: Sponsorship
• Reality check – sales is not consulting“The salesperson said we’d be up-and-running by now.”
• Did we pick the wrong software?“We hire smart people, so it must be a software problem”
• I support this initiative, really I do“Please, could you kinda, maybe try the software again?”
Problems & Solutions: Sponsorship
• Reality check – sales is not consulting“The salesperson said we’d be up-and-running by now.”
• Did we pick the wrong software?“We hire smart people, so it must be a software problem”
• I support this initiative, really I do“Please, could you kinda, maybe try the software again?”
• Solution: Spoke the truth, even when it hurt• Advice: Get deep management sponsorship
Problems & Solutions: Training
• Power users must understand “why”, can’t self-train“Do it this way, because that’s what the manual says.”“Just show me the software, I’ll figure out what to do with it.”
• The data matters (somewhat)“Our assemblies have 5,000 parts, not 5.”
• Training is not optional“I’m busy with a project, I’ll catch up on using PDM later.”
Problems & Solutions: Training
• Power users must understand “why”, can’t self-train“Do it this way, because that’s what the manual says.”“Just show me the software, I’ll figure out what to do with it.”
• The data matters (somewhat)“Our assemblies have 5,000 parts, not 5.”
• Training is not optional“I’m busy with a project, I’ll catch up on using PDM later.”
• Solution: Retrained 30+ users• Advice 1: Require training, make it relevant• Advice 2: Have enough rollout support
Problems & Solutions: Data Load
• No detailed specification, insufficient planning“Well, you didn’t ask for that.” “I didn’t know they would want to search on that field.”
• Poor reliability and performanceUnpredictable crashes, unable to resume, long run times
• Insufficient validation - consultantMissing records, duplicate records, records without revision
• Insufficient validation - users“Yeah, I kinda looked at the data. It seems OK.”
Problems & Solutions: Data Load
• No detailed specification, insufficient planning“Well, you didn’t ask for that.” “I didn’t know they would want to search on that field.”
• Poor reliability and performanceUnpredictable crashes, unable to resume, long run times
• Insufficient validation - consultantMissing records, duplicate records, records without revision
• Insufficient validation - users“Yeah, I kinda looked at the data. It seems OK.”
• Solution: Remediated data through SQL• Advice: Specify and validate data loads (in detail)
Status
• Non-CAD users love the system
• CAD user champions are leading the charge and
converting the last remaining holdouts
• Struggling with some technical issues in V5R19
• Overall, users have adopted it - FINALLYFINALLY
PLM Future at AS&E
• Creating neutral files for design/supply chain
• Managing transmittals for design/supply chain
• End-to-end 3D managed content
(SolidWorks and 3DVIA Composer both integrated)
• Investigate full BOM management
• More rich PDM-ERP integration
(bi-directionality, BOM structures)
• Investigate program management
Summary
• There are always plenty of technical issues
• AS&E’s biggest issues weren’t technical:
• “The data is junk, I can’t trust the system”
• “Training was nice, but that will never work for me”
• “You can’t make me use the system”
• “The system slows me down, I’m faster without it”
• Culture change is the hardest thing about PDM
Jonathan Scottwww.Razorleaf.com
330.676.0022 x7133
@JonathanPScott
Maureen Murphywww.AS-E.com
978.262.8874