Amadeus, a global leader in technology and distribution solutions for the travel and tourism industry, has been named the World’s Leading CRS/GDS System for the third time at the 2009 World Travel Awards ceremony, held recently in London. Amadeus also won this prestigious title in 2007 and 2006.

“We are very proud that Amadeus has once again been named as the World’s leading CRS/GDS in 2009,” said David Brett, President, Amadeus Asia Pacific. “This award recognises that our technology is second to none, and our commitment to the industry remains stronger than ever.”

“Amadeus processes more bookings globally and in Asia Pacific than any other distribution system, and this award further acknowledges of our leadership position. We are proud to provide technology that drives the industry’s success, particularly as we emerge from a challenging year and focus on growth in 2010,” said Brett.

Despite the slump in regional travel due to the depressed global economy, Amadeus has performed strongly in Asia Pacific in 2009. The number of APAC travel agencies using Amadeus to process their reservations increased to 19,500 and new content partnerships were formed with a number of APAC airlines including AirAsia, SEAir and Zest Airways. Amadeus also signed a Memorandum of Understanding with Thai Airways, who is assessing the Amadeus Altéa Customer Management System (CMS). This industry-leading technology enables airlines to streamline end-to-end processes, leading to shortened waiting times at the airport, more efficient baggage handling and offers more customer service options such as Web, kiosk and mobile check-ins.

Amadeus announced a milestone agreement with AirAsia in September last year to implement Amadeus Ticketless Access – a breakthrough solution that allows real-time fare and flight information from the Low Cost Carrier (LCC) to be displayed alongside that of full-service airlines, on a travel agent’s Amadeus screen. Amadeus also launched the Amadeus Affinity Shopper, an industry-first solution that enables travellers to shop by budget or their desired travel experience on an airline website.

BulletinAmadeus Hong Kong Newsletter

Issue 18 > March 2010第十八期 > 二零一零年三月

Amadeus Named World’s Leading CRS/GDS For Third Year At The 2009 World Travel Awards

PAGE 2

Message From The General Manager

Increase Revenue And Save Time With Amadeus Unused E-Ticket

Tracking Report

PAGE 3Corporate Social Responsibility

Initiatives In Hong Kong

Talk To Amadeus

PAGE 4Amadeus And Wholesale Agencies

Amadeus Training Courses For Agents

Welcome to Amadeus!

A clear direction for the future

Message From The General ManagerI would like to take this opportunity to wish you all the best for the Year of the Tiger.

In this issue, I have the pleasure of announcing that Amadeus has been named the World’s Leading CRS/GDS System for the third time at the 2009 World Travel Awards. We are proud that Amadeus has once again been awarded this prestigious title as it recognizes that our technology is second to none, and our commitment to the industry remains stronger than ever. Furthermore, Amadeus Hong Kong has been recognized as one of “The Most Valuable Companies 2010” in Hong Kong by the Mediazone’s. This title is awarded to enterprises who are

considered the most inspiring companies in their industry. We are honoured to receive these awards, but we will continue to strive to do things better and deliver more for our travel partners.

In this issue, you will also find details of some exciting new solutions we have developed for our partners, as part of our commitment to continue providing the best new technology to meet your needs.

The Amadeus Team is looking forward to the year ahead. Working closely with our travel partners we will overcome any challenges that lay ahead in the Year of the Tiger and achieve our common goals.

Mr. Louis Lee (General Manager)

Increase Revenue And Save Time With Amadeus Unused E-Ticket Tracking Report

2

While the introduction of electronic tickets is considered to be a major step forward in cost savings and workflow for the travel industry, it also brings the risk of losing money. The paper ticket has always been a reminder of unused value. But e-tickets make it easy for busy executives and employees to simply forget about them, which may result in accumulating millions of dollars of unused e-tickets for some large organizations.

With the Amadeus Unused E-Ticket Tracking Report (UETTR), Amadeus offers ticketing Travel Agents a tool to trace unused electronic tickets. On a daily basis the e-ticketing database of the airlines are queried for the status of your issued e-tickets. By using just a simple entry, a report of all unused e-tickets can be requested on a message queue.

The Amadeus Unused E-Ticket Tracking Report (UETTR) is a POWERFUL tool that enables the Travel Agents to offer cost savings to their customers and so develop stronger customer loyalty. It is easy to learn and use. And, it is a TIME SAVING tool, reducing the need for manual checks of unused e-tickets and allowing your agent to work more efficiently.

Benefits:• Reduced costs: less manpower needed; less “forgotten money”• Reduced training: only a few entries to learn • Improved efficiency and productivity: no manual check on the e-ticket status • Improved customer service: tracking money for the customer

Functional Entries:Request an Unused E-ticket Tracking Report (UETTR): I-SB/TR - for your office ID I-SB/TR/N-JOHNS - by passenger name

To find out more, please contact your Account manager or Amadeus Sales Hotline at +852 29130138.

追蹤未使用之電子機票 增加效益又省時

當電子機票被譽為節省旅遊業成本及流程的一大進步之時，它亦帶來資金虧損

的危機。傳統機票一直提醒着旅行社職員未使用的價值，而電子機票比較容易

讓大機構的行政人員及員工忘記它的存在，導致累積了可能達數百萬元的未使

用機票。

Amadeus的<追蹤未使用電子機票報告表>(UETTR) 提供一個為出票旅行社追蹤

未使用電子機票的工具 – 航空公司的電子訂票數據庫會每日更新電子機票之

航段狀態，Amadeus用戶只需一個簡單的輸入，便能製作一個未使用電子機票

的報表。

優點：

• 減低成本：善用人力資源；減少被遺忘的機票價值

• 簡易操作：只需幾個簡單指令，便可製作報告表

• 提高效率及生產力：系統自動儲存及更新大量數據檢查電子機票狀態，快捷

省時

• 提高客戶服務質素：為顧客提供妥貼之追蹤服務

功能輸入：

I-SB/TR - 搜尋所有未使用之機票(所屬的Office ID)

I-SB/TR/N-JOHNS - 以乘客姓名搜尋未使用之機票

如欲使用Amadeus<追蹤未使用電子機票報告表>，敬請聯絡你的客戶經理或致

電Amadeus銷售熱線+852 29130138。

1 OF 1 UNUSED ELECTRONIC TICKET REPORT OFFICE - HKGIA0980 PAST DATE LIST DATE-23DEC09SEARCH REQUEST: I-SB/TR ----------------------------------------------------------------PASSENGER NAME A/L TICKET LAST DOT 1A RLOC QUERY DATE----------------------------------------------------------------CHENG/YEE MAN M 043 3822971785 01DEC09 NOPNR 06DEC09LAM/LAU CHUEN M 781 3822971804 29NOV09 3355RT 04DEC09LAM/LAU CHUEN M 784 3822971805 01DEC09 3355RT 06DEC09DENNY/ROGER MIC 160 3822984320 13DEC09 NOPNR 17DEC09FORSGATE/FIONAG 932 3822998706 18DEC09 2SD27N 22DEC09END OF REPORT

Sample UETTR

>twd/tkt781-3822971804TKT-7813822971804 RCI- 1A LOC-3355RT OD-HKGSJW SI- FCMI- POI-HKG DOI-26NOV09 IOI-13300100 1.LAM/LAU CHUEN MR ADT ST 1 OHKG MU 766 Y 29NOV 1120 OK Y F 20K 2 ONKG MU 2777 Y 29NOV 1600 OK Y O 20K SJW FARE F HKD XXXXTOTALTAX HKD XXXTOTAL HKD XXXX/FC HKG MU NKG Q4.25MU SJW M352.24NUCXXX.XXEND ROE7.750380 FE SUBJECT TO AIRLINES REFUND CHARGEFP CCAXXXXXXXXXXXX1006/0410/A37FOR TAX DETAILS USE TWD/TAX

Sample E-Ticketing with Open Status

Date which the report was requested

Last date of Travel

Amadeus於2009年第三度榮獲世界旅遊獎全球頂尖CRS/GDS獎項

Amadeus很榮幸能於2009年倫敦世界旅遊獎頒獎典禮中(World Travel Awards)，第三度獲得全球頂尖 CRS/GDS 系統大獎。Amadeus在2007年及2006年也獲得此一殊榮。

Amadeus亞太地區總裁David Brett表示：「Amadeus很榮幸再次於2009年獲得全球頂尖CRS/GDS系統大獎。 此一獎項認同我們擁有首屈一指的技術，今後我們將更

專心致力於旅遊產業發展。」

David Brett接著表示：「Amadeus在全球及亞太地區處理的訂位量，超越其他訂位系統，而這項殊榮也進一步確立我們的領導地位。Amadeus對於能提供科技帶動旅

遊業成長感到很光榮，尤其去年景氣衰退面臨許多挑戰，我們卻仍能脫穎而出，未來我們將致力於提升 2010年的業務量。」

儘管全球經濟低迷，區域旅遊不景氣，2009年Amadeus在亞太地區的表現著實耀目。採用Amadeus系統的亞太區旅行社已增加到19,500家，Amadeus也針對新內容

與數家亞太區航空公司合作，包括AirAsia、SEAir及Zest Airways。泰國航空公司也與Amadeus簽訂了合作備忘錄，該公司現階段正在評估Amadeus Altéa 顧客管理系

統 (CMS)。這一套領先業界的技術有助航空公司簡化前端至後端的流程，縮短機場等候時間，提高行李處理效率，並提供更多客戶服務選擇，例如網上、多媒體資訊

站及流動登機手續。

Amadeus於去年九月份宣布與AirAsia簽訂了一份重大協議，AirAisa將使用Amadeus突破性的解決方案Ticketless Access，Amadeus的用戶能夠在Amadeus系統中，同

一個畫面就能得到低價航空(LCC)的票價與機位資訊與全服務型航空的資訊並列。Amadeus還推出了Amadeus Affinity Shopper，幫助旅客根據預算或個人所需旅遊體

驗，在航空公司的網站上購物。此為業界首創的解決方案。

3

Corporate Social Responsibility Initiatives In Hong Kong

Talk To Amadeus – The first and a very successful solutions seminar in the Year of the Tiger.

Hong Kong may seem a very rich & capitalized city to you. Indeed it is. But many people may not realize that, because of income disparity, more than a quarter of families are living in relative poverty.

Since August 2009, Amadeus HK has worked with a charity organization, The Urban Peacemaker Evangelistic Fellowship Limited, on a series of activities to support the under-privileged families.

Donation of written-off computers and furnitureWe have donated our written-off computers and printers to the organization. The computers were used to conduct computer classes for the unemployed and give new immigrants from Mainland China a chance to upgrade their skills. Children without home PCs could use the computers to do their homework.

Visiting the under-privileged families in Mid-Autumn FestivalMid-Autumn Festival is one of the happiest family-gathering seasons. However, there are under privileged families, such as single senior citizens and single-parent families without income, who have no one to share their feelings or then talk to. Our staff have joined the organization invisiting some of these families. It is an invaluable opportunity for our colleagues to understand more about society and contribute to improving the situation.

WalkathonOn 15 November 2009, the cool weather was perfect for some outdoor activities. Our staff, friends & families, and even several agency customers have formed an Amadeus team to participate in a meaningful event – Charity Walk for the Poor. We have not only raised funds for the people in need, but also gained a lot for ourselves – good exercises, good company and the pleasure of walking in the beautiful scenery.

The story will not end hereWe will continue to help the community by volunteering and participating in more charity events and look forward to your participation too!.

香港的企業社會責任倡議

香港無疑是一個繁盛之都。然而，您可能未曾留意，由於收入懸殊，原來香港有

超過四分之一的家庭是生活在貧窮之中。

有見及此，自2009年8月起，香港Amadeus與慈善機構<城市睦福團契>合作進行

了一連串支援弱勢家庭的志願及籌款活動，包括捐贈舊電腦及傢俬予該機構，以

用於為失業及內地新移民人士而設的電腦課程；中秋節探訪單親家庭及獨居長

者，以及與旅行社客戶組成Amadeus隊伍參加步行籌款等等。

Amadeus將會繼續為社會作出貢獻，參與更多義務工作及慈善活動，因為我們

明白 – 施比受更有福。希望屆時會有您的參與!

Our sincere thanks for the support of those agents who made our Talk to Amadeus – such a success on 25th February 2010.

This seminar was organized in partnership with Hong Kong Airlines and Hong Kong Express, we showcased our latest solutions, product enhancements as well as our upcoming promotions.

Content:• Latest updates from Hong Kong Airlines and Hong Kong Express

• Amadeus Agency Internet Engine (Packaging Module)

• Unused Electronic Ticket Tracking Record

• Amadeus Extranet

• Solutions Finder

• Amadeus “28” Rewards Promotion on Greater China Carriers

Apart from updating knowledge of Amadeus solutions, all participants had enjoyed breakfast and the chance to win fabulous prizes, including HX/UO air tickets to any destination on their network, Philips Blu-ray Disc player, Ipod-Nano and cash coupons.

Talk To Amadeus – Amadeus解決方案研討會

於今年2月25日，我們舉行了本

年度首次的解決方案研討會，名

為Talk To Amadeus，並得到香港

航空及香港快運的鼎力支持。我

們很榮幸獲各位旅遊同業大力支

持，並展示了我們最新的解決方

案，以及即將推出的推廣。

• 香港航空公司及香港快運的最

新資訊

• 網上銷售旅遊套票方案

• <未使用電子機票追蹤報告表>

• Amadeus網上用戶專區

• Amadeus解決方案搜索器

• Amadeus “28” 大獎賞－大中華

地區航空公司航段獎勵計劃

4

Amadeus’ Wholesale Customers Amadeus Training Courses For Agents

Welcome to Amadeus!

Amadeus understands the important role of ticketing wholesalers in the Hong Kong travel industry and has successfully installed Amadeus systems in most of the major ticketing wholesalers.

Travel agencies can authorize the wholesalers to issue tickets with the ES entry (example: ESHKG222W1-T). For more information, please contact our Helpdesk at +852 29137470 or the Macau Toll Free at 080 0907 for Macau agents.

The following 2-day training courses are available at our Training Centre in the Henley Building, Central from March to July 2010.

To sign up, please enroll on our Extranet or call our Helpdesk at +852 29137470. Macau agents may call our toll free number at 080 0907.

Eddie Tsang joined Amadeus Hong Kong in November 2009. As a Regional Manager, Corporate Solutions, Eddie will be responsible for sales and marketing of Amadeus Corporate Solutions to Corporations in the Greater China region. Prior to joining

Amadeus, Eddie worked for other GDS and American International Travel which induced him to have in-depth knowledge and experience in the travel industry, particularly GDS and travel agency operations.

Chris Leung joined Amadeus Hong Kong in February 2010. As an Account Manager, Sales, Chris will be responsible to develop, enhance and maintain customer relationships. Prior to joining Amadeus, Chris worked for Asiana Airlines and Star Alliance. He holds a Bachelor of Business Administration (Hons) in Marketing from City University of Hong Kong.

Amadeus Hong Kong Ltd.3/F Henley Building, 5 Queens Road Central, Hong Kong

香港中環皇后大道中5號衡怡大廈3樓

Tel 電話: +852 2913 0123 Fax 傳真: +852 2913 0133

Macau Toll Free 澳門免費專線: 080 0907

www.hk.amadeus.com

Agency Name Location Office ID Phone No.AGC Travel Service TST HKGH22792 2368 0201Bao Shinn Express Company Ltd. TST HKGH222W1 2815 1355 Central HKGH22616 3188 6611Charming Holidays Ltd. Causeway Bay HKGH22580 2542 0220C.I.S. & Co. Ltd. HKGH22619 2735 5228Citizen Thunderbird Travel Ltd. Central HKGH22547 2525 0362 TST HKGH22548 2367 0091 Mongkok HKGH22549 2770 0111CAAC Holidays Ltd. HKGH22545 2870 8988EGL Tours Co., Ltd. Macau MFHM22138 (853) 8981 3700G.C. Nanda & Sons (HK) Ltd. HKGH22809 2522 3137Global Union Transportation Ltd. Central HKGH22732 2845 4232Globair Ltd. HKGH22571 2869 0688Golden Holiday Ltd. HKGH227P1 2722 1244Great Eastern Tourist Ltd. HKGH22546 2378 7213H.C. Patterson Travel Service Ltd. Central HKGH22550 2524 4154 TST HKGH22681 2369 6328Holiday Tours & Travel Services Ltd. HKGH22668 2736 8855Hong Kong Four Seas Tours Ltd. (1/FL) Central HKGH22595 2200 7711 (11/FL) Central HKGH22339 2200 7718 TST HKGH22594 2311 1312Hong Thai Travel Services Ltd. Admiralty HKGH22197 2109 8298 Mongkok HKGH22196 2928 6088 Central HKGH22316 2921 2121 TST HKGH22611 2929 1128Hua Min Tourism Reservation Central HKGH22731 2273 1000Jebsen Travel Ltd. Causeway Bay HKGH22589 2521 0338JBC Travel Company Ltd. Central HKGH22541 2521 3123Lotus Tours Ltd. Kowloon Bay HKGH22262 2316 1106Mabuhay Holidays Ltd. HKGH 22796 3106 8338Nan Hwa (Express) Travel Service Ltd. Wan Chai HKGH22298 2541 8833 TST HKGH22506 2311 3112 Mongkok HKGH22468 2388 8018New Sintra Tours Ltd. Macau MFMH22103 (853) 2871 5432Pleasure Tours Ltd. HKGH222W4 2524 6343Poloair Travel Ltd. HKGH22646 2368 1881Sunflower Travel Service Ltd. Central HKGH22202 2810 7863 TST HKGH22306 2332 0033 HKGH22208 2721 1682 Kwun Tong HKGH222W6 2722 2800 HKGH22211 2722 2870 Mongkok HKGH22554 2332 2627 Macau MFMH22102 (853) 2831 1655Sunpac Tours & Travel Ltd. HKGH22696 2845 2933Tours Hong Kong Ltd. HKGH22304 2730 1565T.T.T. (HK) Ltd. HKGH22775 2815 8831United China Travel Ltd. Causeway Bay HKGH22755 2838 2335Veng Kit Travel Co., Ltd. Macau MFHM22118 (853) 2843 9225Westminster Travel Ltd. Kwun Tong HKGH222V1 2313 9848Wincastle Travel (HK) Ltd. TST HKGH222Y8 2301 1200

2-Day Amadeus Basic ReservationsCourse (ABC)11-12 MAY08-09 JUN13-14 JUL

2-Day AmadeusFares and Ticketing Course (AFT)27-28 APR25-26 MAY22-23 JUN

Mr. Eddie Tsang (Regional Manager, Corporate Solutions)

Mr. Chris Leung (Account Manager, Sales)