code blue - devops days scv
TRANSCRIPT
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Code Blue
Jessica DeVita
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http://en.wikipedia.org/wiki/Intensive_care_unit
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Extracorporeal membrane oxygenation
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http://old.pcrf.net/wp-content/uploads/2011/06/IMG_0142.jpeg
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High trust culture
via @jezhumble
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A common communications plan and interoperable communications processes and architectures.
How can we apply these learnings to IT?
Perhaps the Incident Command System can help
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Alert Fatigue
http://www.healthcareitnews.com/directory/alert-fatigue
HEALTHCARE AND IT Struggle with ALERT FATIGUE
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Precise language in ourcommunication
can reduce alert fatigue
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Are all the different words we use in IT helping hurting our communications
Infrastructure, droplet, vm, node, instance, compute engine, container, machine, box, server, metal, script, program, code, app, module, library………………
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Effective Communication in physical spaces
nursingpage.blogspot.com/2011/09/therapeutic-communication.html
distance people prefer in interactions
Four Distances1. Intimate2. Personal3. Social4. Public
commons.wikimedia.org/wiki/File:Personal_Spaces_in_Proxemics.svg
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“Can I give you a hug?”Yes! Thanks for asking first!
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Human Factors affect communication
http://nursingpage.blogspot.com/2011/09/therapeutic-communication.html
1. Territorial – concepts of space & things individuals consider theirs
2. Roles and relationships3. Time – events that precede and follow
interactions4. Environment -comfort, safety = more
effective communication5. Attitudes
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upload.wikimedia.org/wikipedia/commons/1/19/Linux_Kernel_panic.png
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