coca-cola hellenic field trip presentations · significant part of the group 4 1 excludes sicily 2...
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Dimitris Lois, CEO
Coca-Cola Hellenic Field trip presentations
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Forward-looking statements
Unless otherwise indicated, the condensed consolidated financial statements and the financial and operating data or other information included herein relate to Coca-Cola HBC AG and its subsidiaries (‚Coca-Cola HBC‛ or the ‚Company‛ or ‚we‛ or the ‚Group‛).
This document contains forward-looking statements that involve risks and uncertainties. These statements may generally, but not always, be identified by the use of words such as ‚believe‛, ‚outlook‛, ‚guidance‛, ‚intend‛, ‚expect‛, ‚anticipate‛, ‚plan‛, ‚target‛ and similar expressions to identify forward-looking statements. All statements other than statements of historical facts, including, among others, statements regarding our future financial position and results, our outlook for 2014 and future years, business strategy and the effects of the global economic slowdown, the impact of the sovereign debt crisis, currency volatility, our recent acquisitions, and restructuring initiatives on our business and financial condition, our future dealings with The Coca-Cola Company, budgets, projected levels of consumption and production, projected raw material and other costs, estimates of capital expenditure, free cash flow, effective tax rates and plans and objectives of management for future operations, are forward-looking statements. You should not place undue reliance on such forward-looking statements. By their nature, forward-looking statements involve risk and uncertainty because they reflect our current expectations and assumptions as to future events and circumstances that may not prove accurate. Our actual results and events could differ materially from those anticipated in the forward-looking statements for many reasons, including the risks described in the UK Annual Financial Report and the annual report on Form 20-F filed with the U.S. Securities and Exchange Commission (File No 1-35891) for Coca-Cola HBC AG and its subsidiaries for the year ended 31 December 2013.
Although we believe that, as of the date of this document, the expectations reflected in the forward-looking statements are reasonable, we cannot assure you that our future results, level of activity, performance or achievements will meet these expectations. Moreover, neither we, nor our directors, employees, advisors nor any other person assumes responsibility for the accuracy and completeness of the forward-looking statements. After the date of the condensed consolidated financial statements included in this document, unless we are required by law or the rules of the UK Financial Conduct Authority to update these forward-looking statements, we will not necessarily update any of these forward-looking statements to conform them either to actual results or to changes in our expectations.
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Italy is important to the Group
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Significant part of the Group
4
1 Excludes Sicily 2 Three sparkling beverages plants and two water plants 3 Source: Canadean
GDP per capita
12,800 US$
Population
585m
Plants
68
GDP per capita
31,100 US$
Population1
56m
Plants2
5
NARTD volume3
2,354m u.c.
Share in
revenue
Group Italy
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4793
134 142166
204 209 219
280 288 298321
353
584
660
Nig
eri
a
Ukr
ain
e
Co
ca-C
ola
HB
C
Ru
ssia
Ital
y
Fra
nce
Ro
man
ia
Po
lan
d
Eu
rop
e a
ve
rag
e
Bu
lgar
ia
Sw
itze
rlan
d
Sp
ain
Gre
at B
rita
in
Un
ite
d S
tate
s
Me
xico
Growing the top line
• Increasing sparkling beverages consumption within NARTD
• Growing value share in water, tea and juice
• Working with customers to increase availability and value creation
5
2013 Total sparkling category servings per capita
Per capita consumption: Average number of 237ml or 8oz servings consumed per person per year in a specific market. Coca-Cola Hellenic’s per capita consumption is calculated by multiplying our unit case volume by 24 and dividing by the population. Source: The Coca-Cola Company, 2013 data
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Growing the bottom line
• Business impacted by the Eurozone crisis
– c.40% EBIT decline in the last four years
• Significant restructuring of the manufacturing base
– Consolidation of plants
• Reduction in operating expenses
– Taking out fixed operating expenses
• Further opportunities in warehousing, logistics and route-to-market
6
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Executing strategy in Italy
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Winning in the market
• Combine demand creation and demand delivery
– Brand investment
– Joint initiatives with customers
– Execution in the market
• Strong leadership position in sparkling beverages
– Room for further growth, particularly in flavours
• Low share in still drinks
– Grow value profitably and sustainably
8
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Growing revenue ahead of volume
• Occasion-based brand, price, package, channel (OBPPC) strategy
– Growing single-serve multi-packs in the modern trade
– Increasing presence in the immediate consumption channel
– Making products relevant to the consumer
– Addressing affordability
9
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Taking cost out
• Optimising infrastructure
– Reducing the number of plants from five to three
• Centralising IT and procurement
• SAP Wave
• Shared Services Centre
• More to come – Outsourcing of warehousing
– Phase 2 of deployment to Shared Services Centre
10
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Generating cash
• Sharp focus on working capital management
• 40% of cash-flow from operations channeled into revenue-generating investment
• Cold drink equipment
• Modernising production
11
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Five elements of strategy in Italy
12
Sparkling is our top priority Driving profitable
volume in still drinks
Tight control
of expenses
Optimising
infrastructure
Working capital
management
OBPPC, Customers’ profitability, Execution
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Agenda
13
Dimitris Lois Italy in the context of the Group
Jenny Stoichkova, Coca-Cola Italy Italy: Opportunity to grow
Sotiris Yannopoulos
and Enrico Galasso Capturing the opportunity in Italy
Closing remarks Dimitris Lois
Q&A
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Evguenia Stoichkova
Operations Director TCCC
Italy: Opportunity to grow
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Recovering confidence: Priority for Italy
9288
87 8790
8886
8790 90
9295
99
67
72 7371
7775
77 7975
79
8784
87
61
69
56 5550
61 61
5254 53
61
51
596056 55
53
5248
46 4748
5658
61
5755
5249
45
41
46
39
44 41
4744 45
Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 Q2 2013 Q3 2013 Q4 2013 Q1 2014
Germany UK France Spain Italy
Source: Nielsen Consumer Confidence Research 15
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30
13
9
5
5
6
5
5
4
3
2
11
12
7
11
10
8
9
7
6
5
Job security
The economy
Debt
Increasing utility bills (electricity, gas, heating, etc)
Health
Childrens' education and/or welfare
Political stability
Work/life balance
Increasing food prices
Crime
No concerns
Biggest concern
Second biggest concern
7.7
6.7
6.1
6.8
7.8
8.4 8.5
10.7
12.112.4
Italy - Unemployment Rate (%)
Job security is the biggest concern
Source: Nielsen Business Indicators; Nielsen Global Consumer Confidence 16
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Consumption behaviour is deeply impacted by the crisis
17
There are signs of recovery in 2013 – more savings & holidays – even though spending is still decreasing for many categories. In Italy crisis has changed purchase behaviours more than in other EU countries
Compared to this time last year, have you changed your spending to save on household expenses?
Nielsen Consumer Confidence
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As well as shopping behaviour
18
63% (+4 pp vs ‘12) have a strict
budget and buy only what they need
86% (=) prepare a
shopping list before the trip
45% (+2 pp vs ‘12) usually
purchase only what they planned
Source: Nielsen shopper trends
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Key Italy insights
19
1. In the last four years Italy has had the lowest consumer confidence index among the big western European countries
2. Job security is the biggest concern for Italians, as unemployment doubled since 2007
3. As a reaction to uncertainty, Italians modified consumption behavior more than other Europeans , down-trading (more discounters) and down-grading (more private label)
4. There are however signs of recovery: in 2013, a growing number of Italians are able to save money. These trends are expected to continue in the coming years.
1. Italy has the highest Coke Brand Love (5.6) in Europe
2. Number 2 in Europe in % of households buying Coke classic on an annual basis
3. Italy shows low % of people that reject / never tried the Sparkling category
4. Coke Regular is the most preferred NARTD brand for 50% of Italians
Co
un
try
T
CC
C
NARTD: Non Alcoholic Ready To Drink Beverages
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The Italian NARTD market landscape
20 Source: 2013 Internal estimates based on Canadean and Red Book – CCH territory only
2924
2022
6806
960 1753
258 168
Retail Value (14,891m €)
SSD Colas
SSD Flavours
Water
RTD Teas
Juices
Energy
Sport
225 164
1732
85129
613
NARTD Volume (2,354m u.c.)
SSD Colas
SSD Flavours
Water
RTD Teas
Juices
Energy
Sport
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We have a strong position in a small portion of the market
21 Source: Internal estimates based on Canadean and Red Book ” CCH territory only
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Capturing more value
22 Source: Internal estimates based on Canadean and Red Book ” CCH territory only
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New trends - Mindset
23
HEALTH & BEAUTY
“ 57% of Italians feel overweight
“ 46% are trying to lose weight (fitness & diet)
INNOVATION & QUALITY
“ 56% do not withdraw from quality and are willing to pay more for it
“ 39% love trying new brands and new products
GREEN
“ 42% consider buying green/low impact products
“ 24% bought more green products than in the past
“ 26% are keen to pay a premium for organic, 23% low-impact and fair-trade products
INTERNET
“ 38.9m had access to the Internet in 2012 (+7.8%)
“ +40% penetration of smartphones
“ 26M consider Internet as the main source of information
“ 21M read opinions of other consumers about products and services
Source: Nielsen shopper trends
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Expected development of the Italian beverage landscape
24
• Italy is the 2nd country worldwide in terms of ageing population; this will drive still beverages volume growth
• In the short term, decreasing Disposable Income (index 88 in 2014 vs. 2008 ) will further impact high value NARTD categories
• Growing health and wellness concerns will favour still beverages and especially infused RTD Tea which in Italy is perceived as one of the healthier drinks
NARTD ’14-’20 +80m u.c.
Still ’14-’20 +60m u.c.
SSD ’14-’20 +20m u.c.
Water ’14-’20 +55m u.c.
+8 servings per capita vs today
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How we plan to capture these opportunities
25
1. Consumption with food @ home is #1 occasion (39% of total beverage consumption) and TCCC share is 7%
2. Socialising out of home is #3 occasion (13% of total beverage consumption) and TCCC share is 9%
3. Category permissibility with shoppers is the entry point to improve incidence and frequency
4. Leverage portfolio of brands to maximise user base (adults aged 30-49 are 31% of Italian population)
Grow Sparkling per capita (Italy per cap is 91 vs EU average of 141)1
1. Become a significant player in water and improve the profitability
2. Re-launch RTD Tea business to become a strong #3 player in volume and #2 in value
3. Create a dedicated business model to drive volume and value in small profitable categories and innovation
Gain share in Still Beverages (currently 4%)
1 Consumption per capita per annum of TCCC sparkling soft drinks
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Our success comes when we have
26
LOVED BRANDS
FROM A TRUSTED COMPANY
IN A RELEVANT CATEGORY
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Entrenched in Italian society
27
Sharing the passion for football Own the summer: Say it with Coke and a song
Reasons to Believe Crazy for Good
Leverage our Flavours sparkling portfolio to gain new consumers Restart advertising behind Lilia
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And the ‘At Home with Food’ occasion
28
Point of Sale Activations Extrinsic POS Visuals Intrinsic POS Visuals
Family Couple Friends
POS: Point of sale
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Coke Regular, Coke Zero & Coke Light Execution Coke TM Asset in-store activation
With dedicated programmes for Coke Zero & Light…
29
Double-digit growth through recruitment
Targeting women with fashion
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SMALLER PACKS FOR EVERYONE
Ensuring Category Acceptance
30
MORE CHOICE FOR EVERY LIFESTYLE
WE ENCOURAGE THE PASSION IN SPORT. SINCE ALWAYS.
4 Commitments of Coca-Cola with Italians
INFORMATION FRONT OF PACK and responsible communication policy
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From a trusted company
31
Participation in EXPO to support the Refresh 2020 commitments
Coca-Cola Cup promotes active healthy lifestyle in Italian schools
2,806 schools 330,000 students
Commitment to the environment Supporting local communities and the
economy
Coca-Cola has an Italian Heart
Package innovation Decreasing our footprint yoy
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Our enablers
32
•Aligned System vision
• Increased marketing investment
•Up to date and relevant marketing
approach
• Joint scorecard
• Monthly review between country teams
• Quarterly review with Regional Teams / BU
• TCCC: Demand Creation
• CCH: Demand Delivery
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Sotiris Yannopoulos
General Manager, Italy
Capturing the opportunity
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Our reference point is our Strategic Framework
34
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Based on that we have a clear Job Ticket for Italy
Grow Per Capita & Share while defending profit
GET BACK TO GROWTH
Create Demand with: • Permissibility • Relevance
1 TAKE CHARGE
Deliver Demand with:
• Best-In-Class Execution • Customer Service
2 WIN TOGETHER
Increase Productivity with: • Governance & Control
• Engaged Talent
3
35
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Get back to growth
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Get Back to Growth elements
37
Drive per capita consumption and share of MyCoke
Grow market share in SSD premium flavours
Revamp Water business profitably
Claim our fair share position in RTD Tea
Sparkling Beverages
Still Beverages
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We have a strong market share position in SSDs
Source: Internal estimates based on CANADEAN & Market Sizes
+5.3pts
CAGR ‘08-’13 CAGR ‘08-’13
38
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Growth drivers for SSDs
39 Source: TCCC syndicated researches
•70% of beverages consumption is water (2nd highest in Europe)
• Low SSDs per capita despite highest brand love
• SSDs are more profitable than Water for retailers
• 39% of beverages consumption is with meals - MyCoke share with meals is only 7% • Socialising Out of Home is the #3 occasion with 13% of consumption
” My Coke share in socialising is only 9%
• Italian population is ageing
• Adult Flavours (tonic, lemonades, bitter) are the only growing segments
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Creating Demand with focused initiatives
40
REFRESH 2020 COCA-COLA CUP
MEALS SOCIALISING
ASSET EXPLOITATION
OBPPC: Occasion-Brand-Pack-Price-Channel
Enabled with a focused and segmented OBPPC strategy
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Our OBPPC supports our strategy to increase consumption
Modern Trade: the right sizes & recommended prices to meet all shopper needs and basket types
Implementation The right pack, in the right zone
Meets all shopper needs and creates value
Entry
Frequency
Upsize
Upscale
Pet 1L 1.25 € 1.25/lt
Pet 1.75L 1.89 € 1.08/lt
Can 0.33x6 3.49 € 1.76/lt
Pet 1.5L x 2 3.19 € 1.06/lt
Pet 1.5L x 4 5.99 € 0.99/lt
Pet 0.5L x 4 3.65 € 1.82/lt
Can 0.15x12 4.99 € 2.77/lt
UPSIZE ZONE
1. Promotional Main Hall
2. Promotional Area
INCIDENCE ZONE
1. Dairy NEW
2. Water Section
3. Check-out&cooler
4. Bakery
FREQUENCY ZONE
1. Cheese&Cold Cuts (Counter)
2. Ready Meals
3. Fruit & Vegetables
4. Pasta
UPSCALE ZONE
1. Cookies&Snacks
2. Juices for Minican
3. Check-out
4. Spirits NEW
+1 zone Vs py
+1 zone Vs py
1L 0.50L
1.75L 6x0.33L
2x1.5L 4x1.5L
12x0.15L 4x0.5L
RSP €/lt
All
pri
ces
are
RE
CO
MM
EN
DE
D.P
rici
ng
de
cisi
on
are
at
sole
dis
cre
tio
n o
f th
e r
eta
iler
41
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Delivering demand in Modern Trade flawlessly
42
• Extra Displays: right packs in the right zones
•Claims & POS materials
Mo
de
rn T
rad
e k
ey
pil
lars
• Permanent COMBO deals
• Co-marketing with food
• Coke Regular, Zero & Light in-store activation
• Big & impactful Extra Displays
KB
Is • Quarterly Household Penetration, focus Female 30+
• Basket Incidence, focus Small Baskets
• Total Volume on Extra-Display
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As well as in Fragmented Trade
43
• 3-pack strategy activation (quick stop, meals, on the go)
• Glass bottle conversion & distribution
Fra
gm
en
ted
Tra
de
ke
y p
illa
rs
• Permanent ‚meal‛ solutions
•Dedicated point of sale materials (Menu boards, etc)
• Dedicated Artwork
• Coolers Visibility & Quality
KB
Is • Coke incidence with meals
• 3-packs & Glass distribution
• Coke incidence in Socializing occasion
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Leveraging our portfolio to excite teens
New Teens advertising campaign
Local asset exploitation
Back to advertising support
NBA asset exploitation
44
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Leveraging our portfolio to win with adults
45
Capitalise Fanta Lemon success
• Doubled volume in 2013 • +6 share points in Lemonades • +0.2 share points in SSDs • Won ‘Product of the Year’ Award
Brand relevance with Kinley
• Population is ageing • Launch of Kinley in 2013 • Opportunity to more than triple the
business in five years • Advertising support
‘Pro
du
ct of th
e y
ear’ is a co
nsu
me
r award
issue
d e
ve
ry y
ear b
y
con
sum
er A
ssociatio
n s w
orld
wid
e (3
5 co
un
tries)
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Playing to win market share with Flavours
46
• Dedicated Assets exploitation in Extra Displays
• ‘Rainbow’ ED with MyCoke
De
ma
nd
De
liv
ery
ke
y p
illa
rs
• NBA Asset exploitation in store
• Extra Displays with Fanta
• Glass exploitation
• Availability and Visibility
KB
Is • Share on Extra-Display
• Users base
• Volume Share
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Working with our retailers
47
• Lower cost of doing business
• Higher EBITDA for the point of sale
Driven by
Premiumness Higher sales rate Value added services
Source: DPP Carrefour, BAIN 2013; Internal estimate based on ad-hoc test
1400€ Margin/pos
+1000€ vs. leading
candies
+900€ vs. crisps
+600€ vs.
chocolate
+500€ vs. leading
crisps
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Moving into Water
CAGR ‘08-’13
CAGR ‘08-’13
48 Source: Internal estimates based on CANADEAN & Market Sizes
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Addressing brand equity, availability and sustainability in Water
49 Source: TCCC syndicated researches
to build and sustain brand equity
to drive distribution with customers
to drive product sustainability
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Building a national brand with Lilia
50
CONTINUOUS MEDIA SUPPORT
PACK INNOVATION
Plant Bottle, up to 30% from plants
3.5m € / year - Highest ever Share of Voice
6th biggest investor in the
Water category
NEW POSITIONING
‘Lilia, a simple choice that matters’
LILIAA SIMPLE CHOICE
THAT MATTERS
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Recovering profit with value and cost efficiency, while improving execution
51
• Increased availability (Distribution in Modern Trade from 34% to 65%)
• Highest ever number of points of sale activated
De
ma
nd
De
liv
ery
ke
y p
illa
rs
• Command better value: Retail sales price index
from 72 to 90 vs. average
• Focus on single-serve and HoReCa (0.5 liter in HoReCa is the most profitable water SKU)
• Light Weighting (Best in Class)
- Short neck finish - New Squared Bottle 1.5l
• Zero touch logistics
KB
Is • Distribution in Modern Trade
• Number of points of sale activated
• Single-serve availability in Fragmented Trade
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90 92 85
-
30
60
90
2003 2008 2013
10671228
960
0
500
1000
1500
2003 2008 2013
Ample room for market share gains in RTD Tea
12.7%5.8%
2003 2013
Our Vol. Share (RTD Tea)
-6.9pts
CAGR ‘08-’13
CAGR ’08-’13
52
RTD Tea Volume Sales (MUC) RTD Tea Retail Value Sales (M€)
Source: Internal estimates based on CANADEAN & Market Sizes
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Driving growth in RTD Tea with relevant taste, brand equity and availability
53 Source: TCCC syndicated researches
to build & sustain Brand equity
Infused formulas = 40% of volumes and growing
Brand Leader = Estathé, 7m€ / year
Lemon & Peach flavours = 90% of market
Full distribution and in-store activation
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• A sip of freedom • 5 m€ investment
A new and relevant proposition for Italians
PRODUCT FORMULATION
• New infused Tea formula with lemon and peach
NEW PREMIUM POSITIONING
54
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Delivering results with the right execution
55
• Increased distribution (Modern Trade target from 45% to 85%)
De
ma
nd
De
liv
ery
ke
y p
illa
rs
• Step up in-store presence through in-store promotions, extra-displays, leaflets, trade kits, point of sale material (posters, rotairs, etc)
• Relevant line-up to meet shopper & consumer needs
KB
Is
• Distribution in Modern Trade & Normal Trade
• Number of stores activated
45
85
WD
45
85
WD
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Enrico Galasso
National Sales Director
Take charge
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Creating value for our customers We are Italy’s #1 Beverage Supplier
We understand the customer strategies and
tailor our plans for our Key Accounts to meet
their needs
We have shopper insights that drive our
OBPPC and plans
Our best-in-class sales force provides our customers with services at the point of sale and unparalleled brand activation
Our route-to-market fits the Italian trade landscape
57
JVC: Joint Value Creation; OBPPC: Occasion-Brand-Pack-Price-Channel; RED: Right Execution Daily; RTM: Route To Market
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Driving customer satisfaction through Joint Value Creation (JVC)
58
‘BeverageWorld’ Category reinvention at
Up to 440 POS activated in 2014
‘On Shelf Availability’
Out of Stock reduction Store based action plan
Top to Top Routines with all customers
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Step-changed execution
FC RED Score
Number of Extra Displays (,000)
59 RED: Right Execution Daily is our holistic KBI measuring execution excellence
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Italian trade landscape drives our Route-to-Market strategy
• Multifunctional customer teams
• Strong national and regional customer management focus
• Multi-level interface with customers
• Tailored Joint Value Creation programs
Less concentrated trade vs. rest of Europe with strong regional focus
Weight of Top 3 retailers
So
urc
e:N
iels
en
20
12
RTM reflects opportunities of specific Channel structure
• Direct Sales and Wholesaler management capabilities in place
• Partnership with wholesalers
• Segmented approach to outlets coverage and activation
Mo
de
rn T
rad
e
Fra
gm
en
ted
Tra
de
Food & Bev Producers sell-in (20 Bn €)
Direct Sales Intermediaries
WHS C&C GDO
IC Channels (Day Time Bar, Restaurants, etc)
18% 57% 16% 8%
60
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Excellent sales and execution capability
61
• OBPPC and RED
• Sales and negotiation
• Shopper Insights and Category Management
• Revenue Growth Management
• Financial basics
• Project management
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Win together
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We work across all areas to be #1 in cost leadership
63
SLE (System Line Efficiency) & productivity
Energy cost
Production network review
Logistics network review
Plant warehouse outsourcing
Customer collaboration & service level (DIFOTAI)
Total inventory days
Forecast accuracy
2.5pp reduction*
* Supply Chain cost reduction as % of net sales revenue over three years (2010-2013)
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We have optimised our supply chain network
64
Opportunities to address
- Network complexity
- Leverage the size of our plants
- Asset utilisation
- Reduce fixed cost
- High speed line
20
12
20
14
Core production
network
5
PLANTS
Core production
network
3
PLANTS
What we have executed
- 3 plants near the biggest demand areas
- No plant under 40 M UC
- +10 % on asset utilisation
- New high speed line in Nogara
High speed of implementation
14 months
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17.4%
2010
18.3%
2013 2010 2013
96.2%
90.0%
-90 bps
+620bps
Service Level (DIFOTAI 2) Supply chain cost 1 % NSR
Improving competitiveness and better service to customers
65
1 Supply Chain cost: Production Overheads+Warehousing+Distribution+Haulage 2 DIFOTAI: Delivered in full on time accurately invoiced
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Taking full charge of our operating expenses
66
Standardisation Integration Business knowledge
Cost leadership Accountability efficiency Lean organisation
Discipline Efficiency Partnership Focus on business
2.1pp reduction*
* Reduction in operating expenses as a % of net sales revenue over three years (2013 vs. 2010)
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22% reduction in working capital
2013 vs. 2010
Contributing to our Zero Working Capital journey
67
-Product rationalisation -Forecast accuracy
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Generating significant Cash Flow
68
0.32 € per UC sold
from operations last 3 years
290m€
To CCHBC Group
0.19 € (60%)
Investments for growth
0.13 € (40%)
173m€
117m€
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Becoming a source of good for the local communities
69
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Developing internal talent
70
• Management trainee program
• Talent acquisition program
• Internal promotions
Fuel leadership pipeline at all layers
Key Positions covered by Key People (KPe/KPo)
Make our managers talent builders
• Fast Forward program
• Performance Management and Development process
• Individual Development Plans (IDP)
• KBIs in country scorecard
• KPe/KPo and IDP completion as incentivised objective in MBOs for senior leaders
• Our KPe/KPo grew by 21%
• Successors rate to KPo grew by 10%
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Engaged and values driven people
71
2012 2013
70%
58%
+12%
2012 2013
67%
61%
+6%
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External endorsement
72
World’s largest employer branding online survey (7,000 respondents aged 16-65; 150 largest companies assessed)
Award for FINANCIAL STRENGTH
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We are ready to step up
73
As the external environment gets better
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Closing remarks
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75
Trading conditions Looking ahead
Underlying trading environment continues to be challenging
First quarter was weak due to timing of Easter and liquidity constraints in the market
Good trading during Easter and in May, recouping some of the volume lost in the first quarter
Profitable and sustainable growth through a
combination of economic recovery and our efforts
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Q&A