coc performance report fy2018 - homeless alliance of wny · coc performance report – quarter 3:...

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CoC Performance Report FY2018 Quarter 3: 07/01/2017-06/30/2018 This report is created using HMIS data. It covers all homeless service providers who use HMIS within the CoC – Erie, Niagara, Genesee, Orleans, and Wyoming counties. Most of the data/measures in this report are obtained from and matched to HUD Annual Performance Report and System Performance. The intent of this is to: 1. Provide timely feedback to providers to improve their services and to learn from each other. 2. Help funders make funding decisions based upon performance. 3. To evaluate our CoC’s system performance. If you have any questions, please contact the Homeless Alliance of WNY. *Some of the charts in this report were designed specifically for programs that receive CoC funding so they can compare how they are doing to other CoC-funded programs. These charts assign point values to measures that are used to rank CoC-funded programs and are only posted as a reference for these programs. They do not reflect the ranking for next year’s funding competition as these things are subject to change.

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Page 1: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

CoC Performance Report FY2018 Quarter 3: 07/01/2017-06/30/2018

This report is created using HMIS data. It covers all homeless service providers who use HMIS within the CoC – Erie, Niagara, Genesee,

Orleans, and Wyoming counties. Most of the data/measures in this report are obtained from and matched to HUD Annual Performance

Report and System Performance. The intent of this is to: 1. Provide timely feedback to providers to improve their services and to learn

from each other. 2. Help funders make funding decisions based upon performance. 3. To evaluate our CoC’s system performance. If

you have any questions, please contact the Homeless Alliance of WNY.

*Some of the charts in this report were designed specifically for programs that receive CoC funding so they can compare how they are doing to other CoC-funded

programs. These charts assign point values to measures that are used to rank CoC-funded programs and are only posted as a reference for these programs. They do not

reflect the ranking for next year’s funding competition as these things are subject to change.

Page 2: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

Table of Contents

Table of Contents ................................................................................. 2

Glossary of Acronyms .......................................................................... 3

Permanent Supportive Housing and Safe Haven Providers......... 4

Housing Measures ................................................................................. 4

Remained and Exited to Permanent Housing (PH) .......................... 4

Exit to Permanent Housing (PH) Destinations ..................................... 5

Returns to Homelessness ........................................................................ 6

Length of Time from Program Entry to Move-In Date....................... 7

Occupancy Rate .................................................................................... 8

Service High Need Population ........................................................... 9

New Clients in PSH with a VI-SPDAT Score Recorded in HMIS ......... 9

Percentage of Clients with Disabilities .............................................. 10

Income Measures ............................................................................... 11

Maintained or Increased Earned Income for PSH Participants .... 11

Increased Earned Income for PSH Participants .............................. 12

Increased Other Income for PSH Participants ................................. 13

Increased Any Income for PSH Participants .................................... 14

Maintained/Increased Any Income for PSH Participants .............. 15

Rapid Rehousing Providers ...............................................................16

Housing Measures ............................................................................... 16

Exit to Permanent Housing (PH) Destinations ................................... 16

Returns to Homelessness ...................................................................... 17

Length of Time from Program Entry to Move-In Date .................... 18

Service High Need Population ......................................................... 19

New Clients in RRH with a VI-SPDAT Score Recorded in HMIS ...... 19

Percentage of Clients with Disabilities .............................................. 20

Income Measures ............................................................................... 23

Maintained or Increased Earned Income for RRH Participants ... 23

Increased Earned Income for RRH Participants ............................. 24

Increased Other Income for RRH Participants ................................ 25

Increased Any Income for RRH Participants ................................... 26

Transitional Housing Providers .......................................................... 28

Housing Measures ............................................................................... 28

Exit to Permanent Housing (PH) Destinations .................................. 28

Returns to Homelessness ..................................................................... 29

Occupancy Rate ................................................................................. 30

Length of Time Person Remains Homeless ....................................... 31

Emergency Shelter and Street Outreach Providers .................... 33

Housing Measures ............................................................................... 33

Exit to Permanent Housing (PH) Destinations .................................. 33

Returns to Homelessness ..................................................................... 34

Occupancy Rate ................................................................................. 35

Length of Time Person Remains Homeless ....................................... 36

Exit to Positive Destinations (Outreach Only) .................................. 37

Providers in This Report ...................................................................... 38

Page 3: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

Glossary of Acronyms APR: Annual Performance Report that HUD requires for all the

CoC funded programs SH: Safe Haven

CH: Chronically Homeless SO: Street Outreach

CoC: Continuum of Care TAY: Transition Age Youth Vulnerability Index-Service Prioritization

Decision Assistance Tool

ESG: Emergency Solutions Grants TH: Transitional Housing

ES: Emergency Shelter RHY: Runaway Homeless Youth

HMIS: Homeless Management Information System, is also

referred to as Bas-Net (Buffalo Area Services Network) RRH: Rapid Rehousing

NAEH: National Alliance to End Homelessness VI-SPDAT: Vulnerability Index-Service Prioritization Decision

Assistance Tool for Individuals

PH: Permanent Housing destination VI-F-SPDAT: Vulnerability Index-Service Prioritization Decision

Assistance Tool for Families PSH: Permanent Supportive Housing for Formerly Homeless

Persons

Cash benefit in this report refers to income such as: Earned income, unemployment insurance, SSI, SSDI, veteran’s disability, private

disability insurance, worker’s compensation, TANF, general assistance, retirement, veteran’s pension, pension from former job, child

support, and alimony (spousal support).

Non-cash benefit in this report refers to non-cash benefit such as: supplemental nutritional assistance program (food stamps),

Medicaid health insurance, Medicare health insurance, State children’s health insurance, WIC, VA medical services, TANF child care

services, TANF transportation services, other TANF-funded services, temporary rental assistance, and Section 8.

Permanent Housing Destination in this report refers to destinations such as: housing owned by client (with or without ongoing subsidy),

housing rented by client (with or without ongoing subsidy), permanent supportive housing for formerly homeless persons, living with

family or friends with permanent tenure. To reflect 2017 HUD Data Standard updates, the following are excluded from calculation:

foster care, hospital, long term care facility or nursing home, deceased.

Safe Housing Destination in this report refers to destinations such as: all permanent housing destinations listed above, emergency

shelter, transitional housing for homeless persons, staying with family or friends with temporary tenure, Safe Haven, hotel or motel paid

by client, foster care, psychiatric facility, substance abuse or detox facility, hospital (non-psychiatric). EXCLUDES jail, places not meant

for human habitation, and “other” destinations such as “Client doesn’t know”, “Client refused”, “Data not collected”, “No exit

interview completed”, and “Other”.

Page 4: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 4

Permanent Supportive Housing and Safe Haven Providers Housing Measures All charts measuring exits exclude people who passed away during the program stay, those who went to foster care, hospitals or

other residential non-psychiatric facilities, long term care facilities or nursing homes. The # of program leavers is included in some of

the charts to show the total number of exits from each program.

Remained and Exited to Permanent Housing (PH) This measure includes those who remained in the PSH program and those who exited to permanent housing destinations. The local

benchmark for this measure is the average of all programs.

87.9%

94.0%

100.0% 100.0% 100.0% 100.0% 100.0%

94.0%98.9%

90.0%92.6%

95.2% 96.1%

88.1%

96.2% 98.1% 99.3%

90.3%

95.9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

% Clients who Remained and Exited to PH (PSH)

5 Points 10 Points 15 Points

Total Clients:

(minus excluded)33 84 17 19 16 17 19 67 94 20 27 21 76 84 52 107 142 62 49

Average = 95.6%

Page 5: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 5

Exit to Permanent Housing (PH) Destinations This measure includes only those who left the program and exited to permanent housing destinations, excluding people who passed

away during the program stay, those who went to foster care, hospitals or other residential non-psychiatric facilities, long term care

facilities or nursing homes.

3.0%

9.5%

5.9%

10.5%

0.0%

5.9%

10.5%

41.8%

4.3% 5.0%

7.4%

9.5%

3.9%

14.3%

11.5% 11.2%12.7%

11.3%

6.1%

0%

10%

20%

30%

40%

% Clients who Exited to PH (PSH)

5 Points

Top 25% Performers

Total Clients:

(minus excluded)

33 84 17 19 16 17 19 67 94 20 27 21 76 84 52 107 142 62 49

Average = 9.8%

Page 6: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 6

Returns to Homelessness The data in this quarterly report looks at those who exited to a permanent destination from a service provider between 1/1/2017 and

6/30/2018 and returned to homelessness (measured by a new entry date at a service provider) within the following six months,

beginning on 7/1/2017. This measure reflects our CoC’s goal of reducing the number of people who return to homelessness.

0% 0%

20%

0% 0% 0% 0% 0% 0% 0%

50%

0% 0%

24%

9%

0%

4%

0% 0%0%

10%

20%

30%

40%

50%

60%

Returns to Homelessness After Exiting to a Permanent Destination (PSH)

15 Points 10 Points 5 Points

Average = 6%

Total Exits to PH: 1 12 5 2 2 2 3 28 7 1 2 3 3 17 11 14 27 8 5

Page 7: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 7

Length of Time from Program Entry to Move-In Date For PSH programs, this measure is an average number of days from program admission date to move-in date based on HMIS standard

set on October 1, 2017. This chart only considers clients who entered after 10/1/17. The HUD benchmark is 90 days.

34.1 34.7

4.0

26.0

*

9.5

16.5

7.7

27.0

8.0

14.7

0.0

14.0

48.7

20.3

16.3

24.0

49.0

0.8

0

10

20

30

40

50

60

70

80

90D

ay

s

Average # of Days from Entry to Move-In for PSH Programs

15 Points 10 Points 5 Points

7/8 6/7 2/3 1/2 0/0 2/3 2/2 9/9 1/3 11/11 3/3 3/3 8/9 12/17 12/12 8/8 1/3 1/1 13/14# Clients Housed/

Total New Clients:

*No entries with move-in dates during reporting period

Average = 19.8 Days

Page 8: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 8

Occupancy Rate The occupancy rate is measured by calculating how many individuals are in each program each night during the reporting period

(7/1/2017-6/30/2018) and using the program # of units.

87%

100%97%

100% 100%

94% 93% 94%

100%

74%

97% 98%96%

100%97%

100% 100% 100% 100%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Occupancy (PSH)

5 Points 10 Points 15 Points

Average = 96%

Units Available: 32 60 16 15 13 17 18 14 72 17 24 20 68 60 40 80 109 44 40

Page 9: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9

Service High Need Population New Clients in PSH with a VI-SPDAT Score Recorded in HMIS This measure indicates the percentage of households entered in a PSH program with a VI-SPDAT, VI-FSPDAT, or TAY recorded in HMIS.

All new households entering a PSH project are required to have a VI-SPDAT or VI-FSPDAT.

Unlike the other charts in this report, the data for VI-SPDAT scores only looks at the period of time between 10/01/2017 and 6/30/2018.

VI Score >= 13, Recommended

score range for long-term assistance

34

29%

VI Score 8-12, Recommended score

range for long-term assistance

72

60%

VI Score 4-7, Recommended range

for short-medium assistance

8

7%

VI Score 3 or less, No Housing Intervention

Recommended for this score

1

1%

Clients transfered from another program

4

3%

New PSH Clients and VI-SPDAT Scores

Page 10: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 10

Percentage of Clients with Disabilities As program entry criteria, all PSH clients should at least have one eligible disability. However, many of our clients with higher barriers

have more than one disabling condition. This measure is to demonstrate that these programs are taking the highest need clients.

91%

81%79%

53%

77%

55%

60%

42%

80%

95%

43%

88%

92%

74%77%

82%

87%

77%80%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Percentage of Clients with 2+ Disabilities During Reporting Period (PSH)

10 Points

Average = 74%

Households Served: 34 86 19 19 13 20 20 24 88 20 28 24 76 86 52 92 127 65 51

Page 11: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 11

Income Measures All income measures only include adults that have exited or been in the program for longer than one year, with an annual assessment

completed in the +/- 30 day window. Income is measured from client entry into the program to either the latest annual assessment or

exit.

Maintained or Increased Earned Income for PSH Participants This measure includes those adults that have maintained employment and those who have maintained or gained employment and

increased their amount of earned income. The benchmark for this measure is locally determined as 20%, which is also the HUD

benchmark.

3.7%

16.3%

0.0%

17.6%

13.3%12.5%

18.8%

25.0%

8.1%

33.3%

0.0% 0.0%

17.9%

10.3%

5.1%7.0%

12.2%

14.3%

8.1%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

Adults with Maintained/Increased Earned Income (PSH)

3 Points - Top 50% Performers 5 Points - Top 30% Performers

Average = 11.8%

Total Adults Eligible

for Assessment:27 80 15 17 15 16 16 16 86 3 24 21 67 68 39 86 123 63 37

Page 12: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 12

Increased Earned Income for PSH Participants This measure includes those adults who have either gained employment or received a raise in their earned income. The benchmark

for this measure is locally determined as 20%.

0.0%

12.5%

0.0%

17.6%

13.3%

12.5%

18.8%

12.5%

8.1%

0.0% 0.0% 0.0%

16.4%

10.3%

5.1%

7.0%

12.2%12.7%

5.4%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

14.0%

16.0%

18.0%

20.0%

Adults with Increased Earned Income (PSH)

Average = 8.7%

Total Adults Eligible

for Assessment:27 80 15 17 15 16 16 16 86 3 24 21 67 68 39 86 123 63 37

Page 13: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 13

Increased Other Income for PSH Participants This measure includes those adults who have increased their income (e.g. SSI, SSDI, PA, TANF etc.), excluding employment income.

66.7%

60.0% 60.0%

35.3%33.3%

37.5%

62.5%

50.0%

45.3%

0.0%

87.5%

57.1%

46.3%48.5%

66.7%

72.1% 70.7%

52.4%

43.2%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Adults with Increased Other Income (PSH)

Average = 52.4%

Total Adults Eligible

for Assessment:27 80 15 17 15 16 16 16 86 3 24 21 67 68 39 86 123 63 37

Page 14: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 14

Increased Any Income for PSH Participants This measure includes those adults who have increased their cash income from any source, including earned income and benefits

(e.g. SSI, SSDI, PA, TANF, etc.).

66.7%70.0%

60.0%

47.1%

40.0%

50.0%

68.8%

56.3%

50.0%

0.0%

87.5%

57.1%

61.2%

54.4%

69.2%

77.9%74.0%

54.0%

45.9%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Adults with Increased Any Income (PSH)

Average = 57.4%

Total Adults Eligible

for Assessment:27 80 15 17 15 16 16 16 86 3 24 21 67 68 39 86 123 63 37

Page 15: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 15

Maintained/Increased Any Income for PSH Participants This measure includes those adults who have increased or retained their cash income from any source, including earned income and

benefits (e.g. SSI, SSDI, PA, TANF, etc.).

85.2%

98.8%

80.0%

64.7%

46.7%

62.5%

81.3%

100.0%

69.8%

100.0%

91.7%

85.7%

70.1%72.1%

82.1%

88.4%

94.3%

88.9%

70.3%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Adults with Maintained/Increased Any Income (PSH)

3 Points - Top 50% Performers 5 Points - Top 30% Performers

Average = 80.6%

Total Adults Eligible

for Assessment:27 80 15 17 15 16 16 16 86 3 24 21 67 68 39 86 123 63 37

Page 16: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 16

Rapid Rehousing Providers Housing Measures All charts measuring exits exclude people who passed away during the program stay, those who went to foster care, hospitals or

other residential non-psychiatric facilities, long term care facilities or nursing homes.

Exit to Permanent Housing (PH) Destinations This measure includes only those who left the program and exited to permanent housing destinations, excluding people who passed

away during the program stay, those who went to foster care, hospitals or other residential non-psychiatric facilities, long term care

facilities or nursing homes. The benchmark for RRH programs is the national benchmark of 80%.

36%

63%

93%89% 90%

50%

100%

73%

86%

94%97%

84%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

RRH Participants Exited to PH

5 Points 10 Points 15 Points

# of Leavers: 81 125 71 59 130 10 10 72 30 98 36 63

Average = 80%

Page 17: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 17

Returns to Homelessness The data in this quarterly report looks at those who exited to a permanent destination from a service provider between 1/1/2017 and

6/30/2018 and returned to homelessness (measured by a new entry date at a service provider) within the following six months,

beginning on 7/1/2017. This measure reflects our CoC’s goal of reducing the number of people who return to homelessness.

2%

2%

5%

4%

0% 0% 0% 0%

1%

0%

2%

6%

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

10%

Returns to Homelessness After Exiting to a Permanent Destination (RRH)

15 Points 8 Points

Average = 2%

Total Exits to PH: 41 117 61 124 36 4 111 14 141 39 83 88

Page 18: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 18

Length of Time from Program Entry to Move-In Date For RRH programs, this measure is an average of the number of days from RRH program admission to move-in to permanent housing

for those who have an admission date and a move-in date. The NAEH benchmark for this measure is an average of 30 days.

24 24

*

26

13

37

2325

17

39

43

26

0

10

20

30

40

50

60

Ave

rag

e D

ays

to H

ou

sin

g

Average # of Days from Program Entry to Move-In for RRH Programs

15 Points 8 Points *Data not available

Average = 27 Days

29/37 14/20 N/A 35/66 4/20 17/24 35/38 33/47 31/32 21/21 44/50 64/76# Clients Housed/

Total New Clients:

Page 19: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 19

Service High Need Population New Clients in RRH with a VI-SPDAT Score Recorded in HMIS This measure indicates the percentage of households entered in a RRH program with a VI-SPDAT, VI-FSPDAT, or TAY recorded in HMIS.

All new households entering a RRH project are required to have a VI-SPDAT or VI-FSPDAT.

Unlike the other charts in this report, the data for VI-SPDAT scores only looks at the period of time between 10/01/2017 and 6/30/2018.

VI Score >= 8, Recommended score

range for long-term assistance

117

44%

VI Score 3 or less,

No housing intervention

recommended for this score

7

3%

VI Score 4-7, Recommended range

for short-medium assistance

135

51%

Clients without VI Score in HMIS

4

2%

Clients transferred from another program

1

0%

New RRH Clients and VI-SPDAT Scores

Page 20: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 20

Average VI-SPDAT Score for Clients Served at Each Provider This measure indicates the average score of all households served in a RRH program with a VI-SPDAT, VI-FSPDAT, or TAY recorded in

HMIS.

7.6 7.6

6.3 6.1

5.7

9.2

*

5.8

7.3

8.2

6.3

8.2

0

1

2

3

4

5

6

7

8

9

10

Average VI-F/VI/TAY Score for Clients Served (RRH)

7 Points (Families), 5 Points (Singles)

Average = 7.1

*Data for DV clients not yet available

Total Clients

with Scores:57 36 4 74 12 30 - 40 51 43 3 129

Page 21: CoC Performance Report FY2018 - Homeless Alliance of WNY · CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 9 Service High Need Population New Clients in PSH with a VI-SPDAT

CoC Performance Report – Quarter 3: 07/01/2017-06/30/2018 21

Percentage of Households Served with Families of 5+ For RRH programs that serve families, finding housing to accommodate larger households can be more difficult. This measure looks at

the percentage of households served that have families of 5 or more.

11%

16%

14%15%

18%

6%

8%

0%

2%

4%

6%

8%

10%

12%

14%

16%

18%

20%

Catholic Charities

BRAP

Catholic Charities

CoC RRH

CMI CoC RRH CMI- RRH-ESG Hispanos Unidos

Rapid Rehousing

ILGR RRH Matt Urban CoC RRH

Percent of Households Served with a Family Size of 5+

4 Points

Average = 13%

Households

Served:80 55 90 20 50 47 63

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Percentage of Clients with Disabilities As program entry criteria, RRH is not required to have a disabling condition. However, many of our clients with higher barriers have

one or more disabling condition. This measure is to demonstrate that these programs are taking the highest need clients.

30%

36%

44%

72%

60%

41%

26%

94%

34%

84%

20%

87%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Percentage of Clients with 1+ Disabilities During Reporting Period (RRH)

4 Points (Families), 10 Points (Singles)

Average = 52%

Households Served: 79 53 27 88 15 34 50 47 64 61 56 135

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Income Measures All income measures only include adults that have exited or been in the program for longer than one year, with an annual assessment

completed in the +/- 30 day window. Income is measured from client entry into the program to either the latest annual assessment or

exit.

Maintained or Increased Earned Income for RRH Participants This measure includes those adults that have maintained employment and those who have maintained or gained employment and

increased their amount of earned income. The benchmark for this measure is locally determined as 20%, which is also the HUD

benchmark.

29.5%

21.4%

11.5%

19.7% 20.0%

33.3%

48.1%

25.0%

20.5% 20.0%

25.9% 26.2%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Adults with Maintained/Increased Earned Income (RRH)

3 Points - Top 50% Performers 5 Points - Top 30% Performers

Average = 25.1%

Total Adults Eligible for Assessment:

61 42 26 71 5 15 27 20 39 45 58 107

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Increased Earned Income for RRH Participants This measure includes those adults who have either gained employment or received a raise in their earned income. The benchmark

for this measure is locally determined as 20%.

16.4%

4.8%

0.0%

5.6%

20.0%

13.3%

48.1%

5.0%

10.3% 11.1%

5.2%

10.3%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Adults with Increased Earned Income (RRH)

Average = 12.5%

Total Adults Eligible for Assessment:

61 42 26 71 5 15 27 20 39 45 58 107

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Increased Other Income for RRH Participants This measure includes those adults who have increased their income (e.g. SSI, SSDI, PA, TANF etc.), excluding employment income.

11.5%

21.4%

3.8%

9.9%

0.0% 0.0%

37.0%

5.0%

2.6%

31.1%

1.7%

11.2%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

Adults with Increased Other Income (RRH)

Average = 11.3%

Total Adults Eligible for Assessment:

61 42 26 71 5 15 27 20 39 45 58 107

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Increased Any Income for RRH Participants This measure includes those adults who have increased their cash income from any source, including earned income and benefits

(e.g. SSI, SSDI, PA, TANF etc.).

26.2%23.8%

3.8%

15.5%

20.0%

13.3%

77.8%

10.0%12.8%

40.0%

6.9%

21.5%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

Adults with Increased Any Income (RRH)

Average = 22.6%

Total Adults Eligible for Assessment:

61 42 26 71 5 15 27 20 39 45 58 107

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Maintained/Increased Any Income for RRH Participants

This measure includes those adults who have increased or retained their cash income from any source, including earned income and

benefits (e.g. SSI, SSDI, PA, TANF etc.).

59.0%

47.6%

34.6%

57.7%

20.0%

40.0%

96.3%

60.0%

46.2%

75.6%

81.0%

75.7%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Adults with Maintained/Increased Any Income (RRH)

3 Points - Top 50% Performers 5 Points - Top 30% Performers

Average = 57.8%

Total Adults Eligible for Assessment:

61 42 26 71 5 15 27 20 39 45 58 107

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Transitional Housing Providers Housing Measures All charts measuring exits exclude people who passed away during the program stay, those who went to foster care, hospitals or

other residential non-psychiatric facilities, long term care facilities or nursing homes. The # of program leavers is included in some of

the charts to show the total number of exits from each program.

Exit to Permanent Housing (PH) Destinations This measure includes only those who left the program and exited to permanent housing destinations, excluding people who passed

away during the program stay, those who went to foster care, hospitals or other residential non-psychiatric facilities, long term care

facilities or nursing homes. The benchmark for TH programs is the national benchmark of 80%.

69%

34%

51%

63%

45%

53%

75%

0%

20%

40%

60%

80%

TH Participants Exited to PH

# of Leavers: 55 85 75 19 33 17 4

Average = 56%

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Returns to Homelessness The data in this quarterly report looks at those who exited to a permanent destination from a service provider between 1/1/2017 and

6/30/2018 and returned to homelessness (measured by a new entry date at a service provider) within the following six months,

beginning on 7/1/2017. This measure reflects our CoC’s goal of reducing the number of people who return to homelessness.

7%

11%

0%

20%

0%

13%

17%

0%

5%

10%

15%

20%

25%

Clients Returning to Homelessness After Exiting from TH Providers

Average = 10%

Total Exits to PH: 71 54 44 25 24 16 12

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Occupancy Rate The occupancy rate is measured by calculating how many individuals are in each program each night during the reporting period

(7/1/2017-6/30/2018) and using the program # of units.

88%

73%

64%

51%

85%

69%

52%

0%

20%

40%

60%

80%

100%

Occupancy: TH

Average = 69%

Units Available: 34 61 46 10 5 8 10

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Length of Time Person Remains Homeless The HUD goal is to reduce the length of time a person experiences homelessness. HUD system measurements are based on the length

of stay at Transitional Housing.

128

180

243

7483

125

165

0

50

100

150

200

250

300

Da

ys

Average Length of Stay for TH Leavers

Average = 143 Days

Total Leavers

(minus excluded):55 85 75 19 33 17 4

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Transitional Housing significantly lengthens a person’s time being homeless. Permanent housing interventions, like Permanent

Supportive Housing or Rapid Rehousing, are proven to be more cost effective and more effective in shortening a client’s homeless

experience and providing them a permanent home (U.S. Department of Housing and Urban Development, Family Options Study—

Long-Term Impacts of Housing and Services Interventions for Homeless Families, October 2016).

157

241

224

58 5948

325

0

50

100

150

200

250

300

350D

ay

s

Average Length of Stay for TH Stayers

Average = 159 Days

Total Stayers: 32 44 51 8 9 3 10

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Emergency Shelter and Street Outreach Providers Housing Measures All charts measuring exits exclude people who passed away during the program stay, those who went to foster care, hospitals or

other residential non-psychiatric facilities, long term care facilities or nursing homes. The # of program leavers is included in some of

the charts to show the total number of exits from each program.

Exit to Permanent Housing (PH) Destinations This measure includes only those who left the program and exited to permanent housing destinations, excluding people who passed

away during the program stay, those who went to foster care, hospitals or other residential non-psychiatric facilities, long term care

facilities or nursing homes.

37%

21%

49%

60%

15%

68%

50%

41% 41%

73%

23%

55% 54%

28%

58%

25%

9%

72%

47%

0%

10%

20%

30%

40%

50%

60%

70%

80%

ES and SO Participants: Exits to Permanent Housing

# of Leavers: 35 120 109 101 1149 88 271 80 32 206 353 42 48 581 265 589 219 431 34

Average = 43%

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Returns to Homelessness The data in this quarterly report looks at those who exited to a permanent destination from a service provider between 1/1/2017 and

6/30/2018 and returned to homelessness (measured by a new entry date at a service provider) within the following six months,

beginning on 7/1/2017. This measure reflects our CoC’s goal of reducing the number of people who return to homelessness.

15%

12%

10%

13%

12%

10%9%

6%

21%

13%

10%

7%

0%

6%

9%

3%

7%

5%

0%0%

5%

10%

15%

20%

25%

Average = 9%

Clients Returning to Homelessness After Exiting to a Permanent Destination from ES and SO Providers

Total Exits to PH: 13 41 61 68 282 105 214 36 19 285 117 42 38 233 235 251 55 333 20

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Occupancy Rate The occupancy rate is measured by calculating how many individuals are in each program each night during the reporting period

(7/1/2017-6/30/2018) and using the program # of units.

82%

31%

48%50%

59%

97%

90%

61%

69%

99% 99%

68%

76%

0%

20%

40%

60%

80%

100%

Occupancy (ES)

Average = 71%

Units Available: 92 12 35 5 13 21 16 4 30 32 30 25 10

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Length of Time Person Remains Homeless The HUD goal is to reduce the length of time a person experiences homelessness. HUD system measurements are based on the length

of stay at Emergency Shelters.

46

19

10

28

37

27

8

23

78

82

24

20

43

49

71

0

10

20

30

40

50

60

70

80

90

Da

ys

Average Length of Stay for ES Leavers

Average = 38 Days

Total Leavers

(minus excluded):35 1149 88 271 80 32 206 353 42 48 581 589 219 431 34

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Exit to Positive Destinations (Outreach Only)

63%

72%

0%

10%

20%

30%

40%

50%

60%

70%

80%

BestSelf Street Outreach Matt Urban Outreach

Outreach Participants: Exits to Positive Destinations

101 total exits

265 total exits

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Providers in This Report

PSH & SH TH ES & SO RRH

BestSelf Chronic Homeless Program Altamont Veterans Program Buffalo Back to Basics Catholic Charities BRAP

BestSelf CoC I Buffalo City Mission Dream TH BestSelf McKinney Catholic Charities CoC RRH

BestSelf Safe Haven Cornerstone-Transitional BestSelf MICA Chautauqua Opportunities SSVF RRH

Cazenovia Niagara Falls S+C Teaching and Restoring Youth BestSelf Street Outreach CMI CoC RRH

Cazenovia Chronic Homeless Program The Crib Buffalo City Mission CMI- RRH-ESG

Cazenovia Supportive Living II United Church Home, Inc. Casey House Teen Shelter Compass House RRH

Evergreen Housing First YWCA Niagara-Carolyn's House CMI-Hiawatha Hispanos Unidos Rapid Rehousing

Gerard Place PSH for Families CMI-Re-entry ILGR RRH

LOD CoC I CMI-Respite Matt Urban CoC RRH

LOD CoC III Compass House Emergency Shelter Matt Urban Outreach BRAP

LOD McKinley IX Cornerstone-Emergency Pathstone SSVF Program RRH

Matt Urban Hope Gardens Eagle Star Restoration Society CoC RRH

Matt Urban Housing First Family Promise

Restoration Society CoC II Matt Urban Hope House Shelter

Spectrum CoC II Matt Urban Outreach

Spectrum Chronically Homeless PSH I My Place Home-Temple of Christ

TSI CoC I Niagara Gospel Rescue Mission

TSI CoC II

Salvation Army - Emergency Family Shelter

WNY Veterans Housing Coalition S+C VI TSI Emergency Housing Service