coach communication · – take in complete message (words, feelings, body language etc) • show...
TRANSCRIPT
Coach Communication Kate Wensley
Senior Psychologist Australian Institute of Sport
COACHING IS BUILT ON RELATIONSHIPS
(You can’t do it alone)
Coach-Athlete Relationships Impact…
• Athlete learning, development & growth (Jowett, 2003, Jowett & Cockerill, 2003, Jowett & Meek, 2000)
• Athlete motivation (Riley & Smith, 2012)
• Athlete & coach satisfaction (Jowett, 2007; Jowett & Ntoumanis, 2004; Lorimer, 2009)
• Athletes sense of belonging/connectedness (Felton & Jowett, 2012)
• Athletes feelings of competence, capability & effectiveness (Felton & Jowett, 2012)
• Coach and athlete well-being (Chelladurai, 1990)
• Athlete happiness (Lafreniere, 2011) & passion for one’s sport (Lafreniere et al., 2008)
• Trust, respect, commitment, and understanding (Greenleaf, Gould, & Dieffenbach, 2001; Hemery, 1986;
Jowett & Cockerill, 2003; Vernacchia, McGuire, Reardon, & Templin, 2000)
• Athlete’s fear-of-failure (Sagar & Jowett, 2015)
• Athlete burnout (Isoard-Gautheur, 2016)
• Athlete attrition (Barnett et al., 1992)
• Team cohesion (Jowett & Chaundy, 2004)
• Performance (Gould et al., 1999; 2002; Jowett & Cockerill, 2003)
RELATIONSHIPS ARE BUILT ON COMMUNICATION
Great relationships are built on great communication
& Great coaches are (usually) experts in
communication
Communication has the power to divide or unite relationships
Communication
Expressing ideas, information, knowledge, thoughts, and feelings
&
Receiving: Understanding what is expressed by others
Most of us believe that we do a good job of listening
BUT …
Do any of these sound familiar?
To be more productive, you do other tasks while speaking on the phone
You find yourself talking more than you listen
You change the subject when you get bored or uncomfortable with it
You are very busy so don’t have time to listen to people for more than a few minutes
You half listen while half thinking about other things
You have a tendency to check your phone when someone is speaking to you
You jump in before a speaker has finished their sentence because you know what they were going to say
You forget what someone just said
When someone disagrees with you, you argue your point without listening to theirs
Humans have a tendency to hear and not listen.
Hearing is innate.
Listening is learned.
Active Listening
• Listening to fully understand the speaker – Take in complete message (words, feelings, body language etc)
• Show that you are listening – Non-verbals
– Verbals
• Clarify your understanding – Paraphrasing
– Questioning
• Non-judgmental, genuine, caring
Avoid – Distractions
– Problem solving
“I tell players from the start that I might not always agree with them but I’ll always listen to what they have to say, provided they communicate in an appropriate way and under appropriate
circumstances.” Jill Prudden
Active Listening Skill 1: Non-Verbals
Aim: Tune in to the speaker & show you are listening Method: • Stop what you are doing & give your full attention
• Face
– Eye contact – mirror the mood through your facial expressions (no poker faces)
• Body
– Posture – Nodding
• Encouragers
– Hmm, uhuh, ah
• Silence
Active Listening Skill 2: Paraphrasing
Aim: Feed back your understanding of message
Method:
• Restate the content (verbal message)
“So what you are telling me is…”
• Restate the feeling behind the content (non-verbal message)
“It sounds as if you are
excited/sad/frustrated about…”
“Over the years, I’ve learned to listen closely to
players – not just what they say, but also their
body language” Phil Jackson
Activity: Just Listen
• Speaker:
– Share a coaching experience of which you are proud
– Explain the situation and why it was meaningful to you
• Listener:
– Aim: listen for understanding
– Give the person your full attention
– Use non-verbals and paraphrasing only
Active Listening Skill 3: Questioning
Aim:
• Clarify your understanding
• Encourage more explanation and details
Method:
• Open questions
– Who, what, when, where, how
– Be careful of ‘why’
• Closed questions
Activity 2
• Speaker:
– Discuss a personal challenge that you are currently facing
• Listener:
– Aim: listen for understanding
– Give the person your full attention
– Use non-verbals, paraphrasing and questions
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