DREXEL UNIVERSITY CO-OP PROGRAMMarch 2014

PRESENTERS• Joyce Lu

– Business Intelligence & Analytics, Christine McKay

– Marketing Operations & Analysis, Dan Allis

• Devin Ringwood– Project Management, Rachele Verdi

• Thomas Heiney– InCites Production, Devery Sheffield

• Ryan Fry– User Experience, Brian Wilson & Bill Michael

JOYCE LUInsights & Analytics

Business Intelligence & Analytics and Marketing Operations & Analysis teams

Managers: Christine McKay, Dan Allis

Major: Business Analytics, Legal Studies double major

Year: Senior

Anticipated Graduation: June 2015

Agenda• Responsibilities

• SMARTLeads

• Lessons Learned

Responsibilities• Marketing Operations & Analysis

– Tradeshow, marketing, sales leads– Email analysis reports

• Business Intelligence & Analytics– Infrastructure– SMARTLeads

SMARTLeads• Behavior driven lead generation

• Process methodology

• More condensed than traditional lead generation

Process Flow

Lessons Learned• Mistakes are a learning experience• Communicate, communicate, communicate• Compromise is key• Balance work and fun

NEXT UP: DEVIN RINGWOOD• Creative Traffic Manager

• Assists project manager in trafficking email campaigns for IP & Science

DEVIN RINGWOODCreative Traffic Manager

Global Marketing Services

Manager: Rachele Verdi

Major: Business Administration, Legal Studies

Anticipated Graduation: 2015

Agenda• Responsibilities

• Specific Role

• Lessons Learned

Responsibilities of Project Management

Ensure all Deliverables & Requirements are met for each project- Plan- Allocate Resources- Organize- Motivate/Follow up

Responsibilities

Where do I assist?1. Initiation2. Planning 3. Managing Process of Execution/

Construction4. Monitoring and Controlling

Communication/Details5. QA Review6. Follow up on completion

Low High

Priority Low - High

New CampaignNew ProductNew Website

Conferences

Re-occurring

Product Updates, Web Updates & Translations

Plan & Organize…- Open project in Basecamp- Determine Team/Schedule

Kickoff- Schedule TimelineBasecamp- Assign Tasks- Update Sheets

Driving Projects to completion- Gather Pieces- Push tasks through- Get design in front of

Stakeholder

Creative Traffic Manager – How I Fit In

“Driving the Ship”

- Follow up- Communication- People skills

Other Responsibilities

• Manage Vendor List

• Processing Invoices for Vendors

• Weekly sends of Resource Allocation Sheet &

Status sheets

• Daily traffic sheet sends

• Handling Translations for PR

• Web of Science Comic translation

Lessons Learned & Experience

• Project management experience

• Flexibility

• Project ownership

• Accountability

• Global communication

NEXT UP: THOMAS HEINEY• Junior Software Engineer

• Develops for InCites, Agile aficionado.

THOMAS HEINEYJunior Software Engineer

InCites Application

Manager: Devery Sheffield

Major: Computer Science

Year: Pre-junior

Anticipated Graduation: June 2016

INCITES• InCites is a citation-based research evaluation tool

• The data is used by companies and universities– Allows access to the number of times author has been

cited by peers in a given field– Shows which authors are more credible based on given

information

PAST CONTRIBUTIONS• Bug Fixes

• Development for internal functionalities– Java (Webservice’s AdminUI)– PERL (Update Dataset Name Script)

• Various tasks working with InCites Data– Asia/Pacific special project– Investigated QC automation

GOALS • Created several personal goals based on past

experience at Thomson Reuters

• Goals included:– More responsibility– More interaction with management– Interaction with external teams– Be solely responsible for development of a critical system

BRIEF OVERVIEW OF AGILE

THE SCRUM DIARY• Initial on boarding tasks focused on familiarizing

myself with the Agile design methodology– Team used Waterfall methodology during last co-op– Provided a unique opportunity since the entire team was

also adjusting to the paradigm shift.

• Communicated with Devery Sheffield, Niki Hoang, and the rest of the Global team to better understand processes

• Investigated Beijing JIRA and helped others to better understand the new issue tracking software

JOURNAL CITATION REPORTS TECHNOLOGY CHALLENGE• Administered the HUB page for the Journal Citation

Reports Visualization technology challenge

• Coordinated the judging process with:– Marie McVeigh (JCR)– Devery Sheffield (InCites)– Jimmy Ou (InCites)– Jay Anderson (Technology Development)– Brian Rosenstock (Senior Director-Technology Research

Analytics– Julia Laurin (Product Management)

AUTO RELEASE NOTE SCRIPT

ENDNOTE PASSWORD RESET INTEGRATION• Acted as the technology lead for the tech story

• Investigated how the password reset functionality worked

• Communicated with the Endnote team to have the functionality implemented into InCites 2.0

LESSONS LEARNED• Ultimately my goals were met

• I saw a large amount of improvement in:– Time management– Communication and presentation skills– SQL and Database knowledge

• What I learned:– Agile Software Development– Beijing JIRA– Better uses of Shell Scripting and GET APIs

NEXT UP: RYAN FRY• User Experience Designer

• Designs and conducts usability testing for a wide range of products.

RYAN FRYUser Experience Designer

Manager: Brian Wilson

Mentor: Bill Michael

Major: Information Technology

Anticipated Graduation: 2016

Agenda• Responsibilities

• Design Examples

• Lessons Learned

Responsibilities• Making products presentable.

• Creating products that are easy to use.

• Bringing products up to date.

Why does user experience matter?• Users will give presentable products a chance.

• Products that are easier to use will be used more.

• Bringing products up to date keeps them relevant.

Design Examples• Web of Science Usage Reporting System (WURS)

• InCites Central Login Service

• Highly Cited Research

Web of Science Usage Reporting System

Web of Science Usage Reporting System

InCites Central Login Service

Highly Cited Research

Highly Cited Research

Lessons LearnedAccessibility is hard.

Web of Science 5.13.1 – All Databases Home

Link skip to content

Basic Search – Text input Field

Example: oil spill* mediterranean

O-I-L

Editable field blank

Search button search

Ordered List add another Search Field

Lessons Learned90% of designs are rejected.

Lessons LearnedI learned that working for a large company can be a

great experience!

• Highly Cited Research

• InCites

• EndNote

• Essential Science Indicators

• Journal Citation Reports

• Web of Science

• WURS

Closing• Working at Thomson Reuters was a fantastic

experience!

• Thank you to our team members for bringing us into the family!

• Thank you to our managers for supporting us!

• Finally, thank you for attending our presentation!

Question and Answer Session