#cnx14 - the rise of identity-driven marketing

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Know Your Customer Before the Journey Begins

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Post on 22-Nov-2014

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In the age of the connected consumer, businesses have a unique opportunity to reach users at every touchpoint during the customer journey. With the growing number of devices that consumers use, it’s more important—and more challenging—than ever to gain a single view of the customer and implement effective, relevant marketing. In this presentation, Gigya CEO Patrick Salyer, and NASCAR’s Director of Technical Operations, Ben Selland, will discuss how leveraging key demographic, psychographic and behavioral identity data, paired with an engaging digital experience, can turn anonymous users into loyal, known customers

TRANSCRIPT

  • 1. Know Your Customer Before the Journey Begins
  • 2. Gigyas Consumer Identity Management Platform enables companies to turn anonymous users into known, loyal customers, increasing marketing performance and engagement 1.5B consumers reached Proprietary & Confidential 2 700+ customers 46 Countries 325 employees and growing
  • 3. 700 Blue-Chip Customers Across B2C Verticals Media & Entertainment Consumer Products Ecommerce Travel & Leisure Education / Non-Profit Communications & Infrastructure Proprietary & Confidential 3 Financial Services Healthcare
  • 4. Identity-Driven Marketing
  • 5. Market Dynamics Digital Identities Proprietary & Confidential 5 77% of consumers use social login
  • 6. Market Dynamics Identity & Payments 60% of consumers have abandoned a purchase because it required them to fill out a registration form Proprietary & Confidential 6
  • 7. Market Dynamics Identity & Engagement Proprietary & Confidential 7
  • 8. Market Dynamics Identity & Personalization Profile Information Name: Christopher Email: [email protected] Gender: Male Birthday: 08/18/83 Location: Mountain View, CA Education: Stanford Graduate Marital Status: Engaged Interest Graph Interests: Soccer, surf trips, web design, music festivals, LA Galaxy Activities: running, surfing, Soccer, camping, kayaking Music: Run DMC, Black Eyed Peas, Foo Fighters, U2, Kanye West Movies: Inception, The Shining, Jaws, Caddyshack, Se7en TV Shows: Parks and Recreation, The League, The Soup, The Colbert Report Books: Steve Jobs, Hunger Games, Outliers Games: Farmville, Medal of Honor, Assassins Creed, Madden, Angry Birds Proprietary & Confidential 8
  • 9. Market Dynamics Privacy, Transparency, & Control 45% of consumers will only willingly share information if the company makes it clear with how theyll use the data Proprietary & Confidential 9
  • 10. Gigyas Approach
  • 11. Market Dynamics Managing Customer Identities Organization CIO CIO + CMO Technology On Premise Software-as-a-Service Customers Web Social & Mobile Connectivity Data 3rd Party & Structured 1st Party & Unstructured (Social) Regulation Limited Company & Gov Data Compliance THEN NOW Proprietary & Confidential 11
  • 12. Gigya: Consumer Identity & Data Management Platform CONNECT COLLECT CONVERT Registration-as-a-Service Identity Storage Consumer Insights Products Social Login Regulation & Compliance Identity Access Plugins & Gamification Hygiene & Governance NEXUS Partners Proprietary & Confidential 12
  • 13. Connect: Registration-as-a-Service & Social Login Proprietary & Confidential 13
  • 14. Connect: Engagement Plugins & Gamification GAMIFICATION SHARE RATINGS & REVIEWS REACTIONS COMMENTS ACTIVITY FEED SOCIAL LOGIN & REGISTRATION AS A SERVICE Proprietary & Confidential 14
  • 15. Connect: 1st Party Data Available Social Identity Data (Sample Providers) Registration Data Proprietary & Confidential 15 Traditional Registration Progressive Profiling Conditional Workflows Behavior Signal Data Purchases Ad Clicks Page Views Shares etc System Data Location iRank Opt-ins etc Data First Name X X X X X Last Name X X X X X Email Address X X X X X Birthday X X X X Gender X X X City X X X State X X X X Country X X X X X Zip Code X X Interests X X Likes X Activities X X Education X X X Work X X X Skills X Religion X Political Views X Relationship Status X
  • 16. Collect: Identity Data Management Identity Storage Highlights: Unstructured Identity Data Storage Identity & Account Linking Terms of Service Management Privacy Regulation Compliance Access Rules & Permissions Proprietary & Confidential 16
  • 17. Convert: Consumer Insights & NEXUS Connectors Email Marketing Data Management Web Analytics Ad Serving Proprietary & Confidential 17 SMS/Push Notifications Recommendation Engines
  • 18. NASCAR & Identity Driven Marketing
  • 19. 19 Passionate Fans NASCAR fans average over 11 hours following NASCAR each week
  • 20. Engaging Fans Via Digital Platforms 20 On track for: 1.1 Billion page-views in 2014 132 Million video views in 2014
  • 21. 21 NASCAR Digital Media Leverages Gigya and ExactTarget
  • 22. 22 How does it work?
  • 23. Registration & Social Login Proprietary & Confidential 23
  • 24. Identity-Driven Customer Experience Proprietary & Confidential 24
  • 25. Identity-Driven Insights Proprietary & Confidential 25
  • 26. 26 Gigya and ExactTarget Nexus Integration
  • 27. Gigya Fuels ExactTarget with Real-Time Identity Data, Triggering Customer Journeys Proprietary & Confidential 27 Data First Name X X X X X Last Name X X X X X Email Address X X X X X Birthday X X X X Gender X X X City X X X State X X X X Country X X X X X Zip Code X X Interests X X Likes X Activities X X Education X X X Work X X X Skills X Religion X Political Views X Relationship Status X Registration Data Traditional Registration Progressively Profiling Conditional Profiling Behavior Signal Data Purchases Ad Clicks Page Views Shares System Data Location Time Opt-ins etc
  • 28. Identity-Driven Campaigns Personalized & Engaging Proprietary & Confidential 28
  • 29. Thank you Patrick Salyer @PatrickSalyer [email protected] Ben Selland @sellandb [email protected]