CMS- MOBILE APPLICATION

BASIC REQUIREMENTS

Mobile Handset should be GPRS compatible. GPRS should be activated on Handset. Browser should be “Opera Mini 4.2 version”.

STEP 1 - CALL RESPONSE

For Engineer to Respond select “ Response at site ” after reaching at site

Go to URL “ www.cms.acme.in ”

STEP 1 - CALL RESPONSE

Type “ Engg. Code ”

and Click on “Login”

For Example: Engg. Code:Cdl017Password: Cdl017

Note: This activity has to be done once only.

STEP 1 - CALL RESPONSE

After Login Select Complaint Number to Respond and “SAVE”.

Note: As soon as complaint gets saved automatically Response time gets updated in CMS.

STEP 2 - CALL CLOSURE WITHOUT SPARE

For call closure without Spare,Select “ FSR Without Spare”.

Type Engg. Code and Password.and Login.

Note: After Login list of complaints which has been responded will reflect.

STEP 2 - CALL CLOSURE WITHOUT SPARE

Select the “Complaint No.”which has been closed.

For AC complaintsSelect “No. of AC’s” for which gas(Refrigerant) has been refilled.

Type the name of customer technicianwho has signed the FSR.

Type Job details done at site and Click on SAVE

Note: After saving call will get closed and “FSR Updated” status will get reflect in CMS.

STEP 2 - CALL CLOSURE WITHOUT SPARE

For Call Closure with SpareSelect “FSR with Spare” and Login

STEP 3 - CALL CLOSURE WITH SPARE

Select the proper Complaint No. which has been closed by using spares.

Note: As soon as complaint is selected Engg. (User) stock will get reflected on screen.

STEP 3 - CALL CLOSURE WITH SPARE

Select the proper spare code whichhas been consumed during callClosure.

STEP 3 - CALL CLOSURE WITH SPARE

Select the Cause of failure with PIU/AC/Shelter Serial No.

Put the Quantity consumedduring call closure.

STEP 3 - CALL CLOSURE WITH SPARE

Select the Consumption Description and Defect Code and Click on “NEXT”.

For more than one spare consumedClick on “Add More Spare” andFollow same procedure.

STEP 3 - CALL CLOSURE WITH SPARE

For AC complaintsSelect “No. of AC’s” for which gas(Refrigerant) has been refilled.

Type the name of customer technicianwho has signed the FSR.

Type Job details done at site and Click on SAVE

STEP 3 - CALL CLOSURE WITH SPARE

STEP 4 - CALL TO SET OPEN

For Calls to set OpenSelect “ Set Open” andLogin

Select Complaint No.to be kept Open

Select Proper ReasonEx. “ P.O. Required”

STEP 4 - CALL TO SET OPEN

Put “Remarks”and Click on “SAVE”

Note: Particular complaint will get open in CMS.

STEP 4 - CALL TO SET OPEN

Note: Engineer (User) can add more than one spare if required by following the same procedure.

In Case of Spares required for EngineerSelect “Spares Required”

Select the “ Spare group”For Ex. In case of Coil for AC’s,Select “COIL”, Click on“List Spare” and select proper spare from the shown list.

After Selecting Spare click on“Add Spare” and SAVE with Remarks

STEP 4 - CALL TO SET OPEN

STEP 5 - CALL RESOLVE ON PHONE

For Calls Resolved on PhoneSelect “Resolve by Phone”and Login.

STEP 5 - CALL RESOLVE ON PHONE

Select complaint No. whichhas been resolved on phoneand Click on “SAVE”.