cmq april 2013 - central monitoringcentralmonitoring.com.au/-/downloads/cmq_may_2013.pdf · neville...

CMQ CENTRAL MONITORING QUARTERLY1

Central Monitoring QuarterlyMonitoring For Professionals

CMQ

Ten Years of Service

Central Supports The Rats In Cuba

April 2013



Hundreds of Years of Service at CMS Rewarded.Ten years of ServiceHonours for LisaAustralian Security Medal 2013CMQ Tip of the QCongratulations All Alert SecurityTip of the HatJay Greenaway Memorial AwardWhat our clients say…The CMS team Bureau Talks...Central Supports the Rats in Cuba

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HUNDREDS OFYEARS OF SERVICEAT CMS REWARDED

I feel very proud to run an organisation where the loyalty of our staff produces a quantity of 10 year and 20 year serving personnel accumulated from our commencement in 1989.

Already in 2013 we have honoured three members to the ten year club with Kellie Hannaford, Shirell Cowgill and Scott Kiely achieving that milestone.

We had a fabulous night in March at Angelos on the Bay at Cabarita and included are photos celebrating the evening and event. Both Kellie and Shirell have been able to provide this amount of service to CMS whilst raising their families. A win/win for all parties.

They have both found working the afternoon shift is the best mix for them. It allows their family life and their work to be cohesive.

Scott is our Marketing Manager, he has completed university studies, been able to travel, in his holidays, and still plays competitive Rugby and has now achieved ten years of service. There are also photos in this CMQ edition, of his Tour to Cuba in January 2013 with the Warringah Rugby Club, an experience for this group of young men who participated in the first International win against the Cuba National Team.

Warringah Rats also carried out Charity Work for Oxfam in Cuba. CMS were proud sponsors of this tour.

Earlier in February 2013 we celebrated with Lisa Lindsay completing her 20 years at CMS with a Dinner at Otto’s at Woolloomooloo. Lisa is our Accounts and Administration Manager. She joined us as an Accounts Clerk/Office Assistant not long out of school. Lisa and her husband Pete enjoyed an evening away from “the boys” Cooper, Robbie and Terence. She was most pleased the “Bunnies” were not playing the “Doggies” as Otto’s would have lost to a more important refereeing role.

A most valuable asset to CMS Lisa picks up the pieces and can run like Greg Inglis or is that Benny Barber when work needs to be done. Well done Lisa.

Lisa joins Suzette Po-Williams and my wife Merran and myself as 20 year members at CMS.

As we have already had four previous ten year employees and are about to add another two it is evident that it is not by accident, nor without a plan, and includes a well developed and structured training programme but most importantly interaction with our employees on a personal level.

We have won numerous awards over the years, the latest being Suzette Po-Williams with the most prestigious Australian Security Medal of Honour, also included in detail in this issue.

Recognition was received from our Industry Clients, National Business and Government Leaders. Recognition well deserved for Talent which is so lacking within our Industry.

In my opinion 2013 is a very difficult year to conduct a Security Business in NSW and indeed Australia. It has been that way for some years now. So what do you say?

When there is a choice to differentiate our Company, or our Services I am very pleased to offer the CMS Brand as the “Industry Quality Performer”.

We are confident that more Rewards will come our way in 2013 and all based on the “Rewards of Hundreds of Years of Service”

Thank you to our CMS Staff. Some lead others follow.

Neville Kiely

Neville Kiely

Central Monitoring QuarterlyMonitoring For Professionals

April 2013



Shirell, Kellie and their husbands enjoyed a great night with lots of good food and fine wine. Lots of stories of trips to work in car pools, things that happened during shifts it was a fun evening. Neville used to call them “the Mum’s of Minchinbury” when they first started but they certainly have developed into very sophisticated young ladies now while also managing very busy families. Scott as part of the family does

not always receive the praise he deserves but it seems like only yesterday he was still living at home and studying.Central Monitoring is very proud of its Ten Year Club which comprises of Suzette, Lisa, Shirell, Maria, Shirley, Sylvia, Kellie and Scott. We have more staff members soon to join this elite group.

Lisa started with Central Monitoring straight from school when she joined us as an Accounts Clerk/Operator since then she has gone on to run an efficient Accounts Department with three assistants managing change, new technology, new systems whilst at the same time managing a busy family and three very active sons. Central Monitoring Services certainly admires her aptitude for work.

Lisa joins Suzette as members of an elite group at Central Monitoring Services the 20 year Club. Both have spent a major portion of their lives as Central employees and we appreciate their hard work, diligence and loyalty to the company. Hopefully they will be with us for many more celebrations.

Ten Years of Service Honors for LisaCentral Monitoring Services were very happy to honour Lisa for her

20 years of service to the company by holding a dinner for Lisa and her husband Pete at Otto’s Ristorante, Woolloomooloo. A great evening was

had with lots of beautiful food, wine and lots of reminiscing.

CMQCentral Monitoring Quarterly

APRIL 2013

On the 8th March Central Monitoring Services held a dinner at Angelos on the Bay to celebrate Shirell, Kellie and Scott achieving 10 years

service to Central Monitoring Services.


APRIL 2013



Australian Security Medal 2013On Saturday 2 March 2013 the Australian Security Medals Foundation held its 3rd Annual Award Ceremony at the Sydney Town Hall. Congratulations to the following award winners.

Australian Security Medal of Valour (ASMV)The Australian Security Medal Of Valour is awarded to recognise security operatives for an outstanding act or acts of valour; an action(s) demonstrating valour, courage and decisiveness above and beyond ‘the call of duty’. The ASMF guideline is to award between one and a maximum of ten ASVM’s per annum.

Congratulations to the 2013 Award Winners:

Chris Murdoch (NSW) & Miad Shadidi (NSW) – Apprehension of highly aggravated male who had set fire to petrol bowsers and attempted to set fire to a number of people at Penrith shopping centre.

Michael Peacock (NSW) & Mark Fowler (NSW) – Prevented knife wielding, emotionally disturbed young woman from attacking her step father with a large knife at great personal risk.

Alan Runacres (VIC) – A security guard was first responder to a traffic accident where, at great personal risk, he extinguished a fire preventing further serious injury to an individual trapped in one of the vehicles.

Ivica Glavas (VIC) – Security officer prevented the suicide of an emotionally disturbed person.

Australian Security Medal (ASM)The Australian Security Medal recognises the outstanding career and character of the security professional receiving it. ASM recipients are those who have demonstrated a consistent, high-level contribution to the wider community, possibly via innovative non-core business activities and projects, or via extraordinary performance in their professional role(s).

Congratulations to the 2013 Award Winners:

Michael Dyson (TAS)

Harry Korras (VIC)

Don Williams (ACT)

Suzette Po-Williams (NSW)

Suzette Po-Williams — Our Customer Service Manager of Central Monitoring Services and the NSW Convener of the security industry group — was recognised for her commitment to the industry.

She received the award from the Australian Security Medals Foundation’s new patron, The Hon. Philip Ruddock MP , in a presentation at a black-tie charity dinner raising funds for Legacy at Sydney Town Hall- which was attended by 300 people .

Suzette has been with CMS for 21 years. She started work as a Monitoring Centre Operator and has worked her way up through the ranks to Management.

‘‘I do everything that needs doing but my title is Customer Service Manager,’’ she said. ‘‘I absolutely love what I do.

‘‘The award is not just about CMS, it’s about all the stuff I love doing for the industry.’’

CMS managing director, Neville Kiely, said he was delighted that she had been awarded the ASM for commitment to lifting industry standards.” The entire CMS team congratulates Suz for her contributions, not only to us for over 21 years, but for all the work she does to improve the industry for little reward,’’ he said.

‘‘This medal provides an opportunity to recognise and celebrate her achievements.’’

CMQ Tip Of The QMobile Personal Protection

Did you know that the SIMS Pocket App which can be down loaded from Apple App stor, Blackberry App World, or the Android Market can be used to provide Personal Duress and Medical Alarms including the transmission to Central Monitoring Services for our bureaux? Lone worker application for staff?

No then call Customer Service to find out more…

Tip ofthe HatCongrats to ourawesome people

January: JesseFebruary: Sue CMarch: Aveen

For being Staff membersof the month, you guyscontinue to do us proud. January: Jesse February: Sue C March: Aveen

We are very proud to announce that Sarah as the winner of the inaugural Jay Greenaway Memorial Award has chosen as her prize to take a weekend stay at the Marriott Sydney Harbour with a $250 voucher for dinner at the Rockpool Restaurant. We are sure she will enjoy herself.

Neville and I hope that everyone will strive to win this award next year and earn a well deserved prize.

Jay Greenaway Memorial Award

Congratulations All Alert SecuritySteve Levi commenced into his 30th year of business at All Alert Security.

Congratulations on a great achievement 29 years young.



WHAT OURCLIENT’S SAY...

Dave temple of alcohol & other drug council is very happy with the service provided by CMS. He adv that we all do “a really good job” From Bridge Banks:

Anthony sent out a huge thanks & congrats to everyone @ CMS for a brilliant job which makes his job easier xx

Kayt called and advised that CMS are the best people to deal with. She was so complementary to all staff in particular the night shift. Good job all.

She then went on to write to us.

Hello Sylvia,

Yes, Mum has now been moved into dementia specific care and we no longer require the monitoring.

Sincere thanks to the team of Central Monitoring. The patience and care of the monitoring girls and the sympathy and concern of the whole team has been so very much appreciated.

I would not have made it through the past year without this huge assist. I hope that others in our position will be in touch, I have passed your details on many times. Aged services and our local police were much impressed with the arrangement.Thank you again – I will be in touch shortly regarding our own home security.

Yours sincerelyKayt

Thanks we really appreciate it!!

The CMS team Bureau Talks...Will be starting soon with talks from:

• SecurityMerchants• InnerRange• Das&UHS• Asial• SPAAL

If you wish to see these people or want to hear from someone else or want to know more information or anything please call Suzette or Scott on (02) 9809 9288 they would love to hear from you.

Two years ago, Warringah rugby club embarked on their first humanitarian rugby tour, to the slums of Nairobi, Kenya. The trip was such a success that the club decided to make it a rule rather than an exception and following a smaller scale trip to Fiji last year, they decided to go full steam ahead again in 2013 to help improve people’s lives while spreading the word about the game they play in heaven. Their destination this time was Cuba and if it proves to be anything like the African experience of 2011, it will be something that those involved will remember for a very long time.

The idea to do something other than the traditional rugby tour was the foresight of club president Mike Sheeran and vice-President Phil Parsons. They wanted to combine the opportunity to play rugby overseas and take the game to a relative backwater of the sport, while also making a difference to the lives of people in a less fortunate position. With Hurricane Sandy having recently ripped through the island of Cuba and destroyed over 200,000 homes in its path, a new set of challenges await the tourists this time round.

Working in tandem with the charity Oxfam. The itinerary also included a Rugby Clinic for underprivileged children; a visit to a local community training centre and community facility to see first-hand some of Oxfam’s community projects and a visit to two local orphanages in Havana where the Rats would donate items

such as much needed spices, clothing, sports equipment, books and stationery and spend time with teachers and children, teaching classes.

After what they have experienced in Cuba, Adams said the Rats were leaving with a pretty good impression. “Cuba was overwhelming, we loved the culture, the music, people are really friendly, we partied well, played rugby well, we ate good food, we danced well, we had a great time.”

It was a lot of player’s first encounter of life under a Communist regime as well and while a few stereotypical observations about Cuba held true, they were able to dispel some of the myths that envelope a country viewed with much suspicion from afar.

“The biggest thing that stood out was the complete lack of maintenance to their buildings,” says Tristan (Rats Player), “a lot of places were crumbling or falling apart. There were no public toilets, which I’ll leave to your imagination, and the amount of respect or fear any Cuban national had for their police force was evident. However, it was generally very safe, there are no gangs, no guns and we saw no violence. I had fears it would be terribly dangerous so I was quite surprised.”

Mrs Ross called to thank CMS operator for assisting her last night with her medical alarm - adv she feels safe with CMS - well done Elga.


APRIL 2013

Central Supports The Rats In Cuba



I’m guessing that being a large group of twenty-something males averaging over 6ft in height and around a hundred kilos in weight probably aided their safe passage but as Glenn reveals, the locals certainly weren’t shy in approaching their curious visitors.

“They were really friendly and if we were walking down the street, we definitely got a bit of attention. A lot of people assumed that we were American or Canadian and when you say ‘Australian’, they were a bit surprised because it’s so far away and they don’t get many Aussies over there.”

When they eventually arrived at 11pm at their hotel in the capital, Havana, dinner had long since been served so they were taken to the home of one of the hotel workers to enjoy a traditional home cooked meal. It was a symbol of the hospitality that the Cubans would show their guests throughout the trip and a generosity of spirit that the Rats made sure was reciprocated with interest.

They visited two orphanages in Havana, the Circulo Alvarado and the Precencia Lenin, that care for children ranging from 2-18 years old. Most of these kids were ‘institutional orphans’, meaning both parents have been jailed for various crimes and have no-one else to care for them.

Handing out a variety of items including clothing, toys, stationery, herbs and spices, sports equipment and even surf boards, the Rats happily joined in with the kids’ games and looking at the photos from the trip, it’s easy to understand why these were the moments that will never be forgotten it makes realise that we’ve got it pretty easy here in comparison to some of the conditions and challenges they face on a daily basis. The smiles that you get just from giving something that we take for granted, like books and balls, it means the world to them.

Rugby is very much a minority sport in Cuba, the parks and open spaces are filled with wannabe baseballers – the national sport of choice – all dreaming of life in the Major League, and there’s a healthy amount of soccer players too. But with baseball being dropped as an Olympic sport and Sevens rugby now on the schedule for Rio de Janeiro in 2016, Cuba is one of many countries in the world now realising the possibilities for success that the sport could bring.

There is currently no official financial backing from the Cuban government and the game is often played without goal posts or line markings and on fields in poor condition. For the guys, used to the (mostly!) lush green

turf of the Shute Shield and the unseen work of a myriad of volunteers, the sight of the opposition team marking out lines with chalk and erecting uprights for goal posts before their first game, was a sobering reminder of the paucity of facilities available to their hosts.

“They were some big boys!” noted Glenn (Rats Player). “They loved the physical aspect of rugby and some parts of their game were quite good. Their one-on-one tackles were pretty much as good as anyone here in Australia but they were lacking in experience and some of their tactics were a little bit off and that’s where we got over them. They’ve certainly got some core skills, which could make them quite successful at rugby if the game becomes more popular and they can get some funding.”

For the record, the Rats racked up comfortable wins over provincial champions Havana (48-5) and then over a National Cuban Selection team (57-20) a week later, in front of a crowd of around 2000 people – the biggest turnout for a match in the past five years. Watched by a number of senior Cuban sporting officials who are lobbying for government funding and support of the game, the matches also received coverage on both national radio and TV, with results

and footage of both games being broadcast. The tour even got a special mention in the New York Times! THE Warringah Rats’ 57-20 victory over the Cuban national rugby side will be remembered as one of the greatest wins in the club’s history.

In the days leading up to the clash, there were doubts whether the squad would be able to get a team onto the field as a number of players were struck down with a stomach bug nicknamed “Castro’s Curse.” Adding to their woes, players had grazes that became infected as a legacy of the previous Saturday’s victory. The nurse at the team hotel worked overtime to treat the constant flow of Aussie footballers. But those challenges only brought out the fighting spirit of the Warringah players who not only got a team on the field but stuck into their bigger opponents.

The side was led from the front by skipper and lock Ben Adams who praised the awesome efforts of his teammates. While the spectators didn’t know much about rugby, they were thoroughly entertained by the likes of No.12 Jack Tomkins and fullback Dave Feltscheer. Saturday’s match was hard to call. This time, Cuba produced a display of intensity and energy at the friendly

encounter, held within the framework of the Rats’s humanitarian visit to Cuba.

“It was pretty cool, and I think all the boys are very satisfied,” said Rats’ Captain Ben Adams, who described his Cuban counterparts as tough and obviously on the way up.

This kind of exposure is vital in assisting the growth of rugby in Cuba, and giving Cuban players the opportunity to play a team at the level of Warringah, it only boosts the prospects and profile of the game as a whole.

Once the footy was over, it was naturally time for the Aussies to educate their hosts on the finer points of post match discussion over a cold one – but it wasn’t easy! “To be honest they weren’t actually sure what to do,” laughs Tristan (Rats Rugby Player), “so that was one of the things we took to them.

We lined up before the game, shook hands, beat each other up on the field and then took them to a restaurant around the corner and shared a meal, a beer and named the best players. They did try very hard to impress us, but I think behind the scenes they were very worried about doing it all wrong.”

And when it came to the ultimate time honoured rugby tradition, something must have got lost in translation. “We tried to tee up a ‘boat race’,” explains Glenn, “but they would only have one beer and then they were straight onto the rum!” “The best part about touring with the Rats,” says Tristan, “is that we are going to countries that aren’t at the top of most clubs touring lists. We could do Europe, South Africa and New Zealand etc, but we’ve deliberately chosen countries that need help in areas of humanitarianism and are undeveloped rugby nations. It was so rewarding to not only do what we did, but to go so far off the beaten track rugby wise and play such an undeveloped rugby nation such as Cuba.”

Planning has already started for 2015 so watch this space.Central Monitoring Services was a proud sponsor of the Warringah Rugby Trip to Cuba.

Karen Watson and Phil Cook(Photography)


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A Lone Worker can be almost anyone, a Nurse starting or finishing the night shift, a Community Services Worker, a Sales Rep, a Maintenance Person working alone or Security Operative working in a hazardous environment. When a Lone Worker presses the Portable Personal, the Lone Worker will feel his or her Portable Duress Device gently vibrate, giving a clear signal that some one knows he or she needs assistance. As the situation requires immediate attention, our device will send its approximate location & will also dial our 24 Hour Grade 1 Monitoring Centre, where one of our highly skilled operators will answer the phone, once we confirm and verify a response is required, we will dispatch your Intervention Teams, Security Guards, Supervisors or Staff Members or the appropriate Emergency Services.

Family MembersFor your peace of mind your Children may need the features of a Portable Personal Duress Alarm monitored by Central Monitoring Services Pty Ltd. In terms of personal security, we have many challenges and one of the most difficult is to know where your kids are and if they are safe.

The Portable Personal Duress Alarm monitored by Central Monitoring Services Pty Ltd, gives peace of mind to you as a parent as you know that if they feel threatened or frightened at the push of a button one of our Operators can be on the phone speaking to them finding their location and calling you or the emergency services.

ADDITIONAL MONITORING SERVICES OPERATED BYCENTRAL MONITORING SERVICES.

Central Monitoring also offers Medical Monitoring for the Elderly in addition to its core business of Security Monitoring.

www.centralmonitoring.com.au

P: 1300 655 009 E: [email protected] NSW Master Licence Number: 401 988 582

CMS SOS LINK

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