cmmi vs. zombies: how cmmi-svc can help in the zombie apocalypse
DESCRIPTION
A look at how the CMMI for Services can help in a zombie apocalypse. Despite the unconventional premise, this presentation gently introduces the audience to basic CMMI-SVC concepts. First delivered at the NDIA CMMI Technology Conference in Denver, November 2012. [CmmiTraining.com]TRANSCRIPT
CMMI vs. Zombies!
Leading Edge Process Consultants
Bill Smith, CEO
How CMMI-SVC Can Help inthe Zombie Apocalypse
How CMMI-SVC Can Help inthe Zombie Apocalypse
CMMI vs. Zombies!
Leading Edge Process Consultants
Bill Smith, CEO
How CMMI-SVCIs Helping to Endthe Zombie Apocalypse
Zombie Emergency Response Operations
Dr. Robert Graves, COO
All slides in this presentation are Copyright 2012, Leading Edge
Process Consultants LLC.
The scenario described herein is fictional, and is beingdelivered by Mr. Bill Smith posing as Dr. Robert Graves.
Mildly disturbing zombie imagery, some blood, and suggestions of violence.
* No, this presentation has not actually been rated by the Motion Picture Association of America.
*
Background
About Bill
Taught Intro to CMMI to >1400 people…
…including a few zombies!
NDIA CMMIConference
200820092010
Presentation awards
Bill was last seen trying to escape a zombie horde.
His current whereabouts…
…are unknown
Ground Rules
at the end
’til 11:15
the end the end
?
Cell Phones
Why? >
ON!
Nationwide
DC Metro Area
Locally
People are transformi
ng
Even babies!
“This is the way the world ends; not with a bang or a whimper, but with zombies breaking down the back door.”
Amanda Hocking,Hollowland
4 weeks ago
ZERO: A New Organization
Why CMMI-SVC?
A natural fit!
Prior success w/ our emergency operations
Extension of pre-existing contract
What We KnowAbout Zombies
(So Far)
The Zombie VirusTransmission
Symptoms
Pain, discoloration
1Hour
Fever, dementia
5Hour
Numbing, coma
8 16
Hours
Heart stoppage
20
Hour
Reanimation
23
Hour
Treatment
None(Yet)
Zombie Behavior
Slow
Zombie Behavior
Stupid
(Occasionally) Sexy
Crave human flesh
(and beer)
RELENTLESS!
How to Kill a Zombie
Destroy the
brain!
Cranial penetration
Blunt force
trauma
Decapitation
Even a severed head may be
dangerous.
Careful!
How We’reApplying
CMMI-SVC
STRATEGIC SERVICE
MANAGEMENT (STSM)
7654321
Purpose of STSM
To establish and maintainSTANDARD SERVICESin concert with
and plans.
STRATEGIC NEEDS
STANDARDSERVICESSTRATEGIC NEEDS
Strategic Analysis
Org
aniza
tional
capabilitie
s Cust
om
ers
Market
trends
Com
petito
rsService catalog(revised)
5416
New Zombie Virus TransmissionsWashington DC Metro Area
Market Trends
0 1 2 3 4 5
497
1032271
Weeks since initial transmission
“Develop and deliver the highest quality medical, fire suppression, technical rescue, hazardous materials, water rescue,life safety education,fire prevention andinvestigationservices.”Strategic ObjectivesLast fiscal year
Organizational Capabilities(pre-Zombie)
Customers
Virus spread
ZERO jurisdiction
Collaborators!
Medical profession
als
Police SWATteams
Other jurisdictio
nsVigilante
s
Competitors…?
**
U. S. Army!
Our Newest Partner
Kill zombies & dispose of their bodies.
Identify dead zombies & notify next of kin.
Provide emergency medical service in the field & transport victims to medical facilities.
Isolate and “process” people infected with the virus who have not yet become zombies.
Support CDC in efforts to further identify transmission methods and find a cure.
Control crowds & prevent zombie-related panic.
Monitor and spread news of the zombie crisis.
Conduct zombie awareness presentations and fund-raising events.
Our Menu of
Zombie Services
Service Catalog Additions
Kill Zombies
Support the CDC
Center for Disease Control and Prevention
Don’t Be
Zombie Food!
Zombie Awareness
Zombie Pets?
10 minutes
Key Service Levels
3 rings, 97.5 % 99%
NEW!
SERVICE SYSTEM
DEVELOPMENT (SSD)
7654321
Purpose of SSD
To analyze, design,
DEVELOP,integrate, verify, and validate
including service system components, to satisfyexisting or anticipatedservice agreements.
SERVICE SYSTEMS
DEVELOP,
SERVICE SYSTEMS
Backlogof
Desired
Service
Require
-ments
“Fast Track” Development Process
Sprint 1Requirements
Design
Implementation
Testing
Sprint 2Requirements
Design
Implementation
Testing
Sprint 3Requirements
Design
Implementation
Testing
Sources of Requirements
Government
Our field personnel
Other stakeholders Other stakeholders
Design and Implementation
Guidance from noted zombie experts
Max Brooks, author ofThe Zombie Survival
Guide
Verification and Validation
“Zombie Zoo”
Using standard service terminology, people are not considered consumables.
About Terminology
In the zombie apocalypse
About Terminology
they just might be!!!
service system consumable
“It is a truth universally acknowledged that a zombie in possession of brains must be in want of more brains.”
Seth Grahame-Smith,
Pride and Prejudice and
Zombies
SERVICE SYSTEM
TRANSITION (SST)
7654321
Purpose of SST
To
new or significantly changed service system components while managing their effect on
DEPLOY
service delivery.ONGOINGONGOING
DEPLOY
t h e w o r d !
S p r e a d i
n g
Our Biggest Deployment Challenge
GOT ZOMBIES?
CALL 9-1-1
Schools
Churches
Workplaces
Shopping
malls
StreetsBuses
BillboardsApartment buildings
Our poster is everywhere!
Awareness publications…
…even in elementary school
SERVICE DELIVERY
(SD)
4 76521 3
Purpose of SD
To
in accordance with
DELIVER SERVICES
SERVICE AGREEMENTS.
SERVICE AGREEMENTS.
DELIVER SERVICES
Service Requests
Phone calls
…because silence matters
Text messages
Is aSCREAM IN THE DARKa service request?
Request Management System
Leveraging pre-existingemergency response system
But our call center staff…
…is feeling the stress!
It’s getting harder to find qualified people.
Service Agreementsestablished pending
Cash flow = critical!
…to reduce our dependence on volunteers.
INCIDENT RESOLUTION
AND PREVENTIO
N (IRP)
7654321
Purpose of IRP
To ensuretimely and effective
of
and
RESOLUTION
SERVICEINCIDENTS
PREVENTIONof service incidents as appropriate.
SERVICEINCIDENTS
RESOLUTION
PREVENTION
Bob (a zombie hunter) responded to a call.
We were alarmed when his radio went silent.
service incident
We sent additional zombie hunters.
resolution
We found out Bob became zombie food…
…after a zombie grabbed his hair!
underlying cause
This resulted in our new grooming policy.
prevention
CAPACITYAND
AVAILABILITY
MANAGEMENT (CAM)
7654321
To ensure effective service system
and ensure that
are provided and used effectively to support service requirements.
PERFORMANCE
RESOURCES
Purpose of CAM
RESOURCES
PERFORMANCE
Availability ConcernsZombie Hunters
“Is there anything hotter than a cute guy who is armed and dangerous? I think not.”
Stacey Jay,Undead Much
Weapons
…and Ammunition
Vehicles
…and Fuel
Critical Capacity Measures
# of Zombies that Can Be Killed Per Day
# of Victims That Can Be
Accommodated by Area Hospitals
# of Calls That Can Be Handled by the Phone System(s)
Key Service System Representations
Formulas Predicting Virus Spread
Map of Known
Zombie Attacks
The virus has even
reachedPITTSBURGH!!!
SERVICE CONTINUITY
(SCON)
7654321
To establish andmaintain plans to ensure
of services during and following any significant
of normal operations.
CONTINUITY
DISRUPTION
Purpose of SCON
DISRUPTION
CONTINUITY
Kill zombies & dispose of their bodies.
Identify dead zombies & notify next of kin.
Provide emergency medical service in the field & transport victims to medical facilities.
Isolate and “process” people infected with the virus who have not yet become zombies.
Support CDC in efforts to further identify transmission methods and find a cure.
Control crowds & prevent zombie-related panic.
Monitor and spread news of the zombie crisis.
Conduct zombie awareness presentations and fund-raising events.
Our Menu of
Zombie Services
Essential FunctionsWe examined our service menu…
Kill zombies
Identified essential functions…
Provide emergencymedical service?
…& not-as-essential functions.
TOO LATE!!
Essential ResourcesFor zombie-killing
VulnerabilitiesContinuity Plan
Out of ammo
Vulnerability
Vulnerability
Out of gas
Continuity Plan
Continuity Plan
All personnel are alsotrained zombie killers
Vulnerability
Death or transformatio
n
WhatYou Can
Do
Join UsWear a nifty badge!
Drive a cool truck!
We need doctors!
Prepare YourselfSeethe CDC website
“A well-trained individual, with nothing but a rock, has a better chance of survival than a novice with the latest technological marvel.”
Max Brooks,The Zombie Survival Guide
Remember Rule #1
Prepare Your Business
Using theCMMI for Servicesas a guide
So that whether there’s a zombie apocalypse…
or not, you still…
STRATEGIC SERVICE
MANAGEMENT
Know what services you should be providing
SERVICE SYSTEM
DEVELOPMENT
Have everything you need to deliver your services
SERVICE SYSTEM
TRANSITION
Can effectively deploy your services
SERVICE DELIVERY
Efficiently handle requests for services
CAPACITYAND
AVAILABILITYMANAGEM
ENT
Have enough of what you need
INCIDENT RESOLUTIO
N AND PREVENTIO
N
Can handle things that go wrong
SERVICE CONTINUIT
Y
Can recover from a disaster
United We Stand
The zombie plague is one of the gravest dangers ever to the survival of our nation.
For yourself….For your family…
Together we can wipe it off the face of the Earth.
For America!
www.CmmiTraining.comBill Smith